Talk Videos from The Global Experience Summit 2020
November 9 - 17, 2020.
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Hours of content
About the Event
One Festival: Three Virtual Conferences:
UX Live. Now in its fourth year, UX Live hones in on the craft of researching and designing experiences for the front-end user. Best for mid-senior level UX Design and Research practitioners looking to expand their skillset.
CX Live. Delivered the end-to-end customer journey; spanned the physical and digital. Discused the need to also design for the people and process behind the service, required to deliver a seamless customer experience. Best for mid-senior level CX practitioners.
Produst Live. Explored the necessary strategic alignment of business goals, user needs & technology needed to deliver successful products for the Design community. Aimed toward Product Managers, Design Directors & Business Leaders.
Nick is a lead user experience researcher and designer with 20-years experience in Digital, both agency and client side. He was awarded his PhD in Human Computer Interaction (HCI) in 2009 from Brunel University for his work on personalisation and also holds MSc HCI from University College London (2004) and BSc Psychology (1996) from Portsmouth University. Nick’s areas of expertise are scientific UX, behavioural design, personalisation, personality psychology, conversion rate optimisation, remote user testing and transformation through user experience.
I'm the founder and CEO of Next Step, an award-winning Behavioral Marketing Agency with offices in San Francisco, CA & Boston, MA.
At Next Step, we leverage the latest research in Behavioral Science (the study of how humans really make decisions) to design better outcomes for businesses in their marketing and growth initiatives. We do this through our mixed-method research model called The Science of Design™.
Our client base is diverse and includes technology companies like GitHub & Credit Karma and Social Impact /Educational Institutions like The United Nations and Stanford University.
Brad Swain is the Chief Behavioral Scientist at Next Step. I'm in charge of researching, design, and testing behaviorally informed solutions to help people live healthier, wealthier, and more environmentally friendly lives.
automation, digital transformation, feeling, nasa, privacy, robot, statistics, technology, user experience design, blockbuster llc, boston dynamics, end user, mass, movie theater, steam (service), web crawler, macroscopic scale, concession stand
business model, psychotherapy, public health, public policy, book, drug rehabilitation, homework, meaning of life, national health service, self-medication, social work, supermarket, text messaging, impact evaluation, jobseeker's allowance
infrastructure, mobile app, onboarding, open world, avatar (computing), body language, child care, collaboration tool, facial expression, futures studies, high fidelity, loneliness, animal crossing, red dead