9th Annual Customer Experience Strategies Virtual Summit

Business leader with 15+ years of strategy, sales, product and marketing experience. Builder who has created billion dollar businesses while leading large global and regional (US, Canada, APAC, LATAM, EU, MENA, Australia) organizations. Featured in Toronto Life's 2019 list of "Most Influential Torontonians."

Specialties: E-commerce, digital advertising, business strategy, sales management, integrated product launches, go-to-market strategies, channel marketing, business analytics, storytelling.

A strategic, well-connected Marketing and Revenue Executive with experience in digital transformation, strategy, business development and operations. Results-oriented with a track record of success in building brands, developing leading edge digital marketing strategies, launching innovative data & analytics ecosystems, operating a digital challenger bank brand and servicing clients across multiple verticals. Have run a full P&L of $350 Million and have acquired hundreds of thousands of clients through brand and performance marketing and transformed business models to be digital first.

Gabriele “G” Masili is the VP and Chief Technology Officer (CTO) of Customer Experience & Success at Microsoft. He is responsible for Digital Customer Support, Support Tools, Support Intelligence and Insights, and leads the Digital Customer Experience Council across Microsoft.

G is passionate about building diverse teams and leveraging technology to ensure inclusion and accessibility. Throughout his career, he has been an innovator and change agent, focusing on continuously improving customer satisfaction and digitally transforming the customer experience; and he has a deep understanding of AI, voice, mobile and web support technologies. G is on the advisory board for two of the major customer service industry organizations: IQPC Customer Contact Week and Frost & Sullivan Executive MindXchange.
With more than 20 years of experience, G has a proven track record for designing, building and delivering world-class customer experiences serving millions of customers in more than 200 countries. He joined Microsoft in 2017 and led the end-to-end customer support experience and worldwide technical support delivery for Windows, Xbox and Surface, which included 10,000 support engineers and advocates across 40 geographies, supporting 30 languages.
Prior to joining Microsoft, G built Amazon’s Customer Support organizations for Italy, Spain and The Netherlands before moving to the U.S.