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Talk Videos from 9th Annual Customer Experience Strategies Virtual Summit

October 14 - 16, 2020. Online,
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25 Speakers
22 Talks
3 Days
7 Hours of content

About the Event

The ninth annual Customer Experience Strategies Summit was a virtual, extended three-day event. With over 25 case study speakers confirmed and 10 hours of networking and discussion, this flagship summit appealed to those working in CX across the whole of North America.
The Customer Experience Strategies Summit confronted the challenges that COVID-19 has created for CX departments head-on. Amazon’s Head of Global Expansion, Tamir Bar-Haim,  joined by CX leaders from Adidas, Freshly, State Street, The Madison Square Garden Company, and Banque Nationale du Canada, all of whom met and network with delegates, as well as, delivered keynote speeches.
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Featured Speakers

Tamir Bar-Haim

Managing Director and Head of Global Expansion, Advertising at AMAZON
Business leader with 15+ years of strategy, sales, product and marketing experience. Builder who has created billion dollar businesses while leading large global and regional (US, Canada, APAC, LATAM, EU, MENA, Australia) organizations. Featured in Toronto Life's 2019 list of "Most Influential Torontonians."

Specialties: E-commerce, digital advertising, business strategy, sales management, integrated product launches, go-to-market strategies, channel marketing, business analytics, storytelling.

Corby Fine

Vice President, Digital Marketing and Sales at Bell
A strategic, well-connected Marketing and Revenue Executive with experience in digital transformation, strategy, business development and operations. Results-oriented with a track record of success in building brands, developing leading edge digital marketing strategies, launching innovative data & analytics ecosystems, operating a digital challenger bank brand and servicing clients across multiple verticals. Have run a full P&L of $350 Million and have acquired hundreds of thousands of clients through brand and performance marketing and transformed business models to be digital first.

Gabriele ‘G’ Masili

Chief Digital Officer, Customer Experience and Support Executive at MICROSOFT
Gabriele “G” Masili is the VP and Chief Technology Officer (CTO) of Customer Experience & Success at Microsoft. He is responsible for Digital Customer Support, Support Tools, Support Intelligence and Insights, and leads the Digital Customer Experience Council across Microsoft.

G is passionate about building diverse teams and leveraging technology to ensure inclusion and accessibility. Throughout his career, he has been an innovator and change agent, focusing on continuously improving customer satisfaction and digitally transforming the customer experience; and he has a deep understanding of AI, voice, mobile and web support technologies. G is on the advisory board for two of the major customer service industry organizations: IQPC Customer Contact Week and Frost & Sullivan Executive MindXchange.
With more than 20 years of experience, G has a proven track record for designing, building and delivering world-class customer experiences serving millions of customers in more than 200 countries. He joined Microsoft in 2017 and led the end-to-end customer support experience and worldwide technical support delivery for Windows, Xbox and Surface, which included 10,000 support engineers and advocates across 40 geographies, supporting 30 languages.
Prior to joining Microsoft, G built Amazon’s Customer Support organizations for Italy, Spain and The Netherlands before moving to the U.S.
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Featured Sessions

October 14
October 15
October 16
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
+ 3 speakers
Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Panel: Overcoming Business Challenges & Pain Points Around Diverse CX

Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Setting Today’s Plan from Your Host

Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Gabriele ‘G’ Masili
Chief Digital Officer, Customer Experience and Support Executive at MICROSOFT
+ 1 speaker
Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Panel: How to Create, Deliver, and Optimize Best Customer Experiences Without the Pitfalls

Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Setting Today’s Plan from Your Host

Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Tamir Bar-Haim
Managing Director and Head of Global Expansion, Advertising at AMAZON
Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Kris Rivenburgh
Chief Legal Officer, Chief Accessibility Officer at eSSENTIAL Accessibility
Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

eSSENTIAL Accessibility Case: How Accessibility Elevates Customer Experiences for Everyone

Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Tim Rickards
Director, Social & Content Strategy at Hearsay Systems
Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Setting Today’s Plan from Your Host

Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Bryon Thomas
VP of Marketing at Playvox
Available
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2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Playvox Case: 5 Lessons Learned Managing Remote Customer Service Teams During Covid-19

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2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Tim Rickards
Director, Social & Content Strategy at Hearsay Systems
+ 3 speakers
Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Panel: What Skills Do You Need when Being ‘Good’ Is No Longer Enough

Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
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