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Talk Videos from Customer Experience Digital Transformation Summit

September 21 - 22, 2021. Online,
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25 Speakers
19 Talks
2 Days
9 Hours of content

About the Event

The Customer Experience Digital Transformation Summit is part of exclusive series of highly anticipated CX events. Each conference was dedicated to helping  maximize the potential of customer experience.

- community of 10,000+ business executives

- innovators and early adopters of CX & digital transformation technology

- event enables leaders to level up and execute on an effective customer experience digital transformation program.


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Featured Speakers

Brian Melter

CXO-Chief Experience Officer at LANDMARK CREDIT UNION
A distinguished 25+ year history with a unique blend of strategic insight and experience in digital, mobile, technology, operations, and financial services that bridges the gap between physical and digital environments. A leader of global, cross-functional, cross-partner teams with product, sales, tehcnology, physical locations, operations, and service teams across a wide range of distribution channels, using client feedback and keen insight to shape and produce world-class digital experiences. A thought leader, building and executing a vision for digital, marketing, technology, and operational efforts. Selected as one of the "Rising Stars in Mutual Funds" for 2013 by Institutional Investor.

Anna Foat

Design Led, Passionate Innovator at DISRUPTIVE EDGE
I get complicated stuff done. I drive sales growth in highly competitive markets and environments. I am tenacious. I love to build new business lines as well as concepts. I am passionate about partner relations, customer service and loyalty, because let's face it - word travels fast and often.

I like doing stuff no one has done before. I'm not afraid to colour outside the lines to get it done. To do all this successfully I speak articulately and with passion and conviction. I like meeting all kinds of people in order to understand what makes them, and their businesses tick.

Joe Cahill

Chief Customer Officer at PROJECT MANAGEMENT INSTITUTE
As Chief Customer Officer (CCO), Joe Cahill is responsible for all PMI’s Global Customer Group. He oversees the Global Customer Engagement Team, the Global Customer Experience Team and PMI’s eight geographic regions. Since joining PMI, Joe has previously held the position of COO, Interim CEO and SVP of Finance and Administration.

Joe has over 20 years of senior leadership experience including digital transformation, strategic planning, enterprise system implementation and new business development. Across technology, manufacturing and energy sectors, he has effectively helped build companies and lead change in large organizations. Prior to joining PMI, Joe served as Chief Financial Officer for Priton, UgMO Technologies and Gamesa Technology Corporation, and served as Finance Director for Unisys Corporation. He currently serves as a UN Global Compact Network USA board member, representing NGOs, to help drive initiatives that further UNGC’s mission and purpose.

Maranda Dziekonski

Chief Customer Officer at Swiftly
I am a ground-up builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the team and the company to the next level.

I have over 20 years of experience both working in and building world-class operations and extensive experience building and scaling teams in early and mid-stage startups.

Ryan Mascarenhas

Group Chief Customer Officer at bolttech
Over 20 years of transformation and change experience working on assignments across North America, Europe, Middle East and Asia

Ryan is the Group Chief Customer Officer at bolttech, establishing a digital customer-led culture for Insurance Exchange, Device Protection and Digital Insurance businesses. He is responsible for optimizing bolttech's customer journeys and optimizing internal processes / continuous improvement. Ryan also leads bolttech's Marketing and Branding functions.
www.bolttech.io

Stacy Warren

Chief Sales & Customer Experience Officer at Vault
Stacy is here to make things easy, whether you’re a broker, agent, colleague, client or advisor. She believes that simplicity, flexibility, transparency and a willingness to go the extra mile are the keys to building successful, long-term relationships with employees and clients alike. The fact that she’s a natural self-starter and a huge talent advocate, tapping into people’s hidden talents and allowing them to thrive, doesn’t hurt either…
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Discover how Nike is transforming digital experiences to accelerate e-commerce growth. Get crucial insights from Sun Life Financial’s renowned global digital transformation and innovation program. Take away proven CX strategies from practical case studies and exclusive panel discussions. Meet with 40+ senior customer experience champions and benchmark your digital transformation strategy against theirs.

Featured Sessions

September 21
September 22
Gabriele ‘G’ Masili
Chief Digital Officer, Customer Experience and Support Executive at Microsoft
Available
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2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Microsoft Case: Microsoft’s Journey to Digitally Transforming the Customer Experience

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2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
Available
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2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Welcome from Your Host

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2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Amrit Dhangal
CEO at Acquire
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2 258 ₽
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€ 27
€ 27
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A$42

Acquire Case: What Your CX Tech Stack Needs for the Next Wave of Digital Transformation

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2 258 ₽
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$29
€ 27
€ 27
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A$42
Manisha Burman
Senior HR Executive/CHRO at BMO Financial Group
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2 258 ₽
$29
$29
€ 27
€ 27
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A$42

BMO Financial Group Case: Focus on Customer Loyalty

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2 258 ₽
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€ 27
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
Available
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2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Welcome from Your Host

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2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
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A$42
Camelia Hayman
Director of Customer Service Excellence at Medela
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2 258 ₽
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$29
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€ 27
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A$42

Medela Case: Digital Transformation and Employee Experience During the Global Pandemic

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2 258 ₽
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see all (19)

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Get access to all videos “Customer Experience Digital Transformation Summit”
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Host committee: Strategy Institute, 14169449200

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