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Realcomm Live: ExxonMobil’s AI for Clean Air and Granite Properties’ Inspire Wellness

Jim Young
Founder & CEO в Realcomm Conference Group
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Realcomm 2020
28 октября 2020, Онлайн, Miami, USA
Realcomm 2020
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О спикерах

Jim Young
Founder & CEO в Realcomm Conference Group
Clint Osteen
Sr. Director, IT в Granite Properties
Charles Whiteley
Driving the Digital CRE Experience в ExxonMobil

Founder of Realcomm Conference Group, an education organization that produces Realcomm, IBcon and CoRE Tech, the world’s leading conferences on technology, automated business solutions, intelligent buildings and energy efficiency for the commercial and corporate real estate industry. Interacts with some of the largest companies globally pertaining to some of the most advanced and progressive next generation real estate projects under development.

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Experienced Sr. Director Of Information Technology with a demonstrated history of working in the commercial real estate industry. Strong information technology professional skilled in Business Process, Budgeting, JD Edwards, Strategic Planning, and Business Process Improvement.

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I’m a relative new comer to the CRE space, but bring an external perspective and focus on technology and innovation garnered through 10+ years as a management consultant for “Big 4” firms. Focused on SMART Building Global Strategy, Digitally Connected Workers, Immersive Digital Resident Experience, and most of all maximizing the value that CRE generates for our ExxonMobil business lines globally. It’s an exciting time to be working in this space, and I am grateful to be a part of driving our digital transformation across the enterprise.Prior to my consulting and real estate technology careers I played professional golf on the Canadian PGA Tour and was a two time Academic All American at Pepperdine University. I am also a member of the Pepperdine Athletic Hall of Fame and was on the 1997 NCAA Championship Team.

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О докладе

#ExxonMobil Digital Transformation Lead Charles Whiteley shares the company’s focus on:

• Environmental monitoring using satellite imagery and advanced #AI capabilities

• A new partnership with Apple to roll out a technician mobility app

• Its first true application of AI, where anomaly detection models monitor CO2 and airflow sensors across an entire Calgary campus

Granite Properties Senior IT Director Clint Osteen explains:

• Key features of Inspire Wellness, a $10 million #health #safety program in response to #COVID-19

• Digital #customerengagement

• Long-term effects of #WFH on the commercial office

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We invented real estate software almost five decades ago. And today we're redefining it for the future with you. MRI hello, everybody. So good to be with you again this week. You are watching the third episode of real comlog excited to be here. We got some great guest today and I got to say that now as we were entering in the final weeks of September and over continues. It's really kind of interesting to see how the industry is reacting and what they're doing to make building safer and feel better for attendance to come back. We got to greyed guess today.

We got plenty of things senior IT director for granite and Charles Whitley digital transformation leave for ExxonMobil. What we're going to do is we're going to look at the perspective from a landlord and a tenant in so that sucks Position will give us ability to understand both sides of this urge and desire to get back into building site. So that what I like to do is bring on our first guests Clinton, How are you, sir? I'm doing great. Jim good to see you good to be here. It's always a fun to have a chat with her good

friends at real come. You look like a professor of professional speaker or a radio host is it looks like I'm playing video games. Well, y'all all else fails we can start talking about sports. I mean you look the part. You look great. Appreciate it on the conversation Oprah. How are you doing? How is granite doing? What's the temperature now in the office? You know, it's it's it's starting to get back to normal. We're still a long way from the old normal but here and

you know, Texas especially in the part of Texas where we are schools are already back in person. And so as a result here in our office, we have a lot of folks here. So we're starting to get back to the office. I've been coming back to the office for 3 weeks with in all the protocols we have in place folks are starting to feel better about coming back to the office. That's it when I get there. I mean, that's encouraging. I mean last week we're talking a little bit about New York now just imagine a little bit above that 10% occupancy level 1012, you know where the

most violent cities in the world. That's not a good number but every week is starting here a little bit more. So let's get right into it, You guys did not rush. Waiting you kind of dull head into this then why you said what is the problem what needs to be solved? Can you give us a little bit of an overview of the program you develop in Oregon start getting into some of the details? Sure, we we are Granite. We we believe that it's important for our customers to feel safe as they come back to the to the office. I mean our businesses is the office since

all we want folks to feel comfortable and a safe as we can make it for them to come back. That being said we knew there were going to be a series of protocols cuz things have changed and so big Focus around touchless. So following the social distancing guidelines and for me and my wife is actually in the medical field and cheese. She's also a high risk. She has a congenital heart condition and as a result, she's very focused on air and air has become kind of one of our big target areas in

a big part of the investment we made in our building skits, as you know, a lot of these buildings and specially we're we're primarily centered in the Southern United States. So California all the way to Georgia all across the Southern United States and as a result HV AC and air conditioning is a big part of our buildings in a big part of our to our customers comfort. And so that's that's a big thing right now during this age of covet and what's been going on in the world. So we we we have a big investment in needlepoint bipolar

ionization, which is a technology that allows us to more effectively scrub the air, And so, you know part of our program is, you know, trying to go to the higher Merv filters, but you know again a lot of these buildings you only go so high and so we said we got to get it to the next level. And so that's where this needlepoint bipolar ionization comes in cans in a standard Building 13 filter is kind of where people are targeting to get to but if you add on this

needlepoint bipolar ionization, it allows you to the way that it's been described to me is it adds a 5 Merv equivalency to whatever filter you have the Gaylord will you put technology inside your existing ventilation system, right? That's right. We are closed through it gets there was also some conversation about wanting to mix. Rideshare an outside air but a lot of the systems weren't designed to to increase the volume of air required to take us to another level of safety

in hospitals. So hospitals have been using this technology for a long time and has it been widely adopted because the older versions of the tech emitted ozone at a higher level than people were comfortable with so that's why I was really limited and only recommended through ashrae through for hospitals and now this technology and that's essentially zero ozone. So they fix that problem and you still get all of the benefits of Basically, I think it's a 99% effective rate

on scrubbing those particles out of the air and killing those bacteria. I mean we've been like you scrambling the planet looking for everything from these new access control systems that look at blood pressure and temperature and heart rate and and UVC Roblox bring up a bunch of a conference coming up here in about a month leaving about six different Technologies. I mean, how do you find the money in the limit to do these things at a time when our industry is suffering from another financial side of the some people maybe

not paying their friends store? Maurice's being not renewed. How did you guys come to the conclusion that you needed to make the investment? Despite the financial account? Again in a win when we get the all-clear and so the government local and state official start to tell us, you know, everything is starting to get under control people going to come back. We still as a landlord have to do our best to make our customers feel safe when they come back, right? So to us this is this was not optional

this was it, you know, you have to do it. You have to figure out a way to make people feel safe when they come back and so we're having to do everything that we can you know, that's reasonable and it's ineffective. I mean for us there's a lot of things, you know, as you know every day we're getting new information on this thing. It's it's an ever-evolving and changing landscape right now in terms of safety measures and so consistent citizen of the one consistent thing is this whole are thing cuz you said, You know in these specially in the Southern

United States where you've got heat you're dealing with how hot it is. You cannot recycle the air in the building as much as you can where it's cooler ride, cuz otherwise otherwise, you'll never get the buildings to the temperature that's comfortable. And so in order to do that, you got to figure out of the way. So other things, you know, like I said, we're upgrading the the Merv ratings on air filters everywhere we can we are maximizing that recycling of are we're also putting in UV technology

to clean some of the at the filters to try to additionally cleaning the filters. So, like I said, it's one of those things where one thing isn't going to do it. You got it, you know, you got to have a program and so in addition to that, you know, it goes back to social distancing but it is First Bank is here in in the office at work. And where should I go? See more and more people come into the office. So the two person to it right. Now the way we started was two persons to an elevator. Well as the building starts to feel it. It's

that's going to be a challenge. But we also have you know, we have we've had a ton of signage and our buildings to give people Direction and guidance around social distancing at work urging everyone and everyone in our you know, our company is wearing PPE and masks. We're big Believers unimax make a difference and so where we've got a policy for our folks that we're wearing them unless you're in your office or at your desk and then we're encouraging all of our customers to do that. So I think you know again if

people start to start to get a handle and right now you're seeing the caseloads go down, you know, all the signs are Going in a positive direction. That is we know that that could change tomorrow. And so we've got to continue to do everything we can to try to try to make it safe. I'm really excited about what you guys are doing. Okay, and then there are people out there and I say we need to be told the story last week about a restaurants in my town now they close they started with takeout. They went to one table to table or table umbrellas pop up tent to the point where my favorite

restaurant I was a circus time. So we don't go from 0 to 100 overnight. We have to go on Nick metal steps. Do you see your peers moving this aggressively or You think he's responding today? I think our industry is responding it every way they can I eat o and unfortunately, it's it's really comes down to specific markets in different parts the United States and what's happening because as we know, you know, New York is still a lot more lockdown in Texas, California still more lockdown than Colorado. And so we're all having to

adjust based on our markets and we're doing the same thing and I think RP I think you know, all of my peers in the office space are all doing everything they can cuz going to work it's going to be challenging enough because you know during this week we call it the big work-from-home experiment, you know technology was enabling people to work from anywhere already. That was something that was that was coming and this just accelerated it by golly 10 years

working. Yeah on things to help us get ready for that. And this just made us know everybody's having to spread that is the billion-dollar question mobile workers for 30 years. We work until working really put up a spotlight on densification and flexibility, but you're actually write this has been an accelerant. So when we do come out of this it's going to be real interesting to see what percent of stay-at-home how many people to man in office 5 days. What's the combination

getting rid of that commute is a good thing staying off the trains are a good thing. And so what we're hearing in trying to get the message out of we don't know what the office is going to look like on the other side, but we got to collaborate. We got to swing the bat. We got to try things. Maybe they don't work, but I don't think we ever go back to the old one. I think the new normal is going to look different. We want people to feel safe when they come back to to Granite Property. And we think in my opinion is our peers

to be successful, but they're doing the same thing. Everybody is in the same boat right now, cuz we want our customers to come back to the office and I think it's you know at the end of the day. I don't think anyone believes that offices are going to go away because there's so many things you get from being in a collaborative space and working closely with people, you know, and it in that human interaction. I mean I can tell you for from my perspective, you know, when you go 3 months for the only human interaction you're getting is the folks in your house. You're dying

to get out and about more threatened motorcycle trips on Long hikes. We're just talking about that socialization. Human beings are social animals, you can do, you know from anywhere but when yours brainstorming ideas problem-solving, there's nothing like being in a room full of people in and let the ideas fly in the debate. All right. Well listen, thank you so much for taking time out of your day to do this. We can try to get the message out obviously technology and

cyber defense was going to be exchanged a hundred times since we started but you know, you don't learn sitting in the first row. You learn to play it, right and what I've learned in the last 4 months is exciting and we're going to be excited. And so I look forward to sharing all those topics with you at that point and I really do appreciate you taking the phone. Thanks for having me been great you well take care of thanks. Alright Clint has been a wonderful longtime supporter of real common in the great. It guy breaks the aisle and really really

leaned in I mean it's one thing to sit and listen to people and some other things of lead in master League leader over the last 20 years that I've known. All right. So let's take a break. Let's hear what they have to say. Realfoundations is a Professional Services firm focused on helping companies that develop own operate or invest in real estate make smarter the more profitable positions from the building itself to the way it's developed operated and be capitalized no firm understands the

inner workings of the entire real estate ecosystem as well as real foundations. We make real estate run better. All right in a big thanks to real foundations for their continuous support. All right, so we just had a great conversation with the landlord and tenant side. They come in all shapes and sizes. You got big major corporations got midsize companies in for she got Mom and Pop's Farmers. Lamborghini was a big ten any bigger than Exxon Mobil Charles Whitley digital transformation lead

Charles V. How are you sir? Jim doing well. Thanks for asking Charles about five seven years. Now. I said he is the future of our industry. This is one crazy guy on the most smart people I've ever met just doesn't stop and in took on as some massive projects with real estate for Bollywood ExxonMobil and not only do they have the vision or the most importantly you guys are capable execute, you know, and so why don't you just give us a little bit of your background on your role and then let's Dive Right into how you're responding to covid-19 Business and

Technology stand for Yeah, absolutely jam and always a pleasure to participate and he's real, then it's you guys are doing great things for the industry and hole. So I just really happy to be on the call today to ExxonMobil right to obviously our core focus is oil and gas within our function, you know, we operate, you know, all across the globe so are commercial real estate portfolio currently operates in 37 countries 85 location manage roughly 25 million square feet of commercial real estate variety of different sites

are within our function me. Kind of strategy and Commercial group everything tied to workplace design workplace of the future. All of our kind of commercial activities happened in that part of our function. We've got a global project organization 14th and actually go down and build sites all across the world operations and Citigroup. So again, you know managing all of that are real estate takes a lot of time a lot of effort in a lot of work and Great, the team does a great job and then our environmental portfolio. So we actually managed 5000 + active remediation

site the various phases of that life cycle globally, right very important for the organization that we Steward the land that that we've been on and put it in a better position in or shape the future and it in or toner. What's interesting about you guys is not just the sizes of the different types of real estate person in Seattle for sure when I was talking to Jared last week and we're talking about you how many people in offices and their different people around the world coming at

different rates? Tapas in Barcelona or something and then I got people in the offices at the end of the day. And so I mean I am just been so impressed with the size and the scale of your organization for you guys to actually pull these things off not just from a standpoint but really long-term practical in who would have thought your occupancy valuable, you know, once a pandemic is so have soft all that. You got your share with me some stuff that you're doing right now and it got really

technical really quick and show people what you're doing on this specific. It's above my pay grade. I appreciate it. Like nerds on right price of Internet of things and you know, I think when we started this journey a couple years back we took a slightly different approach. We understood that what we have done in our Houston campus was no obviously got from there. We were recognized last year with a Digi award. No thanks to kind of the industry in real time for

that recognition. But the scale at our size globally are we have to think about things a little bit differently to the work that we did for the iot platform was really foundational to being able to start delivering on some of the youth cases that we had envisioned way back. When right there. Jim was nice enough to say that you know, our execution has been you're pretty solid over the last couple years writing that stuff Mitch working, right? This isn't a one-man kind of show When you got out of the right pieces in place after we actually are

otherwise, it's just the other things that I'll be talking about over the next couple of minutes really are Ausable unless you've done the due diligence eBay the investment up front to have a place to store all of your data in a very consistent way right there that that's what that's what I was missing. What's the next part of the story though? I mean when we went through a couple more slides that go in a little more detail on how this actually you specifically relates to covid-19 ya two to one of the

things that we identified up in our Calgary location is significant challenges would like air pressure. Right? So it's not very old, but the way that the building was designed there was no consistency in fracture across the entire landscape of our campus and I like the significance Wings in regards to energy cost right and then and just inefficient right? Not not only from a kind of operations and maintenance perspectives. So kind of additional kind of work orders things of that nature, but I'll layed energy costs resident come

total quality of the air in and out to you know, something that we had started kind of free pandemic, but if we look back at it, it was actually kind of But it kind of keyed up with where we are from an air quality and an air cleanliness energy conservation perspective are all the work we've done today to standard the work at Calvary was was really our first Harley and what I would call true AI ml driven prescriptive analytics right there whenever anyone comes to me and then says

Predictive Analytics that they can deliver that out of the box like a red flag right from in our industry particularly there still a lot of work to be done to truly get to Predictive Analytics need the exercise and Calvary. We are identified kind of two key areas around information collection that we thought could generate value. So we let the airflow sensor is and we left it at the lowest common denominator in regards to or HVAC critical systems. Are we built anomaly detection algorithms rights, we work with it. Call three braids small start-up a son no experience in

buildings whatsoever. Right? So we wanted to take your play data scientist. We have three and a half years of historian data and actually build models that look at anomaly detection and CO2 in air flow sensor readings over time and kind of the Next Generation. Once we found that the likeliness of fit in kind of describing an event or an outlier was accurate enough. That's when we started to get the Destinies and The Operators engaged to really ask him additional contacts that model. So what I mean really going to a whole nother level of science, I mean not just the Gathering of the information

be the sensors with the protocols to let that day to fly to the system and out ending up in the AI engine. I am impressed with all our real estate industry was not always been on the Leading Edge on this technology is really catching up and doing some interesting things in this world, and I think you had one more slide to kind of close the dog than you. Yeah, absolutely soon to get in your in your right jamming. I guess it was it was really kind of like a science experiment for us because again you think about some of these process control environment see some of the different types of

environments that ExxonMobil works and operates in right so are our ultimate objective is closed loop command control which kind of sketchy right change component of that that that we won't get into in the stall. But basically our approach was to build a prescriptive model right leveraging data scientist that have no operator experience and then deploy. These are some screenshots of the dashboard. We deployed again with our partners to regrow a we we are identifying anomaly right at that point. The operator and gauges goes into the dashboard you please notify here to 25

and then the eye contact contacts to the anomaly right there a validated additional details. We Define 40 or 50 different like metadata tags that they could contribute. Event, right you better and former model overtime, right? So it's data science River Foundation operator driven contact the further train the model and the enchanted early next year to for these two particular use cases to go full closed loop control, right and just notify the operator that set point changes have been made about nature. So very small scope very deep. But

you know, if we can get to that point it can Snowball right and then from a resource perspective Regional monitoring perspectives. I mean, hi. I'm in the business of reducing headcount ensuring resident Comfort. I mean this out this will open a whole new window of opportunity for us within the emps that I fell mobile and I think it's kind of traffic on the 10 minutes segment, but you did a wonderful job. I mean incredible. This is just kind of a preview a lot of the things were going to be talking about or hybrid event the end of October and I just got to say, thank you again to you.

Jared entire ExxonMobil team for being a part of this community and doing such a great job in the most importantly willing to share take a lot of people do great things and they don't want to share it and know when the landlord to speak you hear them speaking to collaborate between the front of the house in the back of house things just get better. So thank you so much for being on Today Show and ensuring and I'm really looking forward to these continuing conversation. Yes, sir. I really appreciate it. Thank you very much be well. It's

all right to Greg s to great topics which by the way, they are interrelated. And so right now we're going to go to our third and final so I've never going to bring Sherry Whitmore on Sherry's going to give us a little heads up on what the weekend looks like a good morning. How are you and we had a busy news with what are the top three is our headline. Thank you for the week with their face to face with space approach to reopening and a hybrid model. That's all he's safely bring students back for in-person classes the

school adopted intensive health safety protocols the first of which included FDA certification to produce their own sanitizer on campus there ice. Yes team evaluating classroom Tech and upgrade it infrastructures to avoid can Spend with online learning. They also increase Wi-Fi coverage to extend classes outside the building a lot of innovative Grassroots leadership and operations at UNL our Second Story takes us to Huawei connect 20/20 and information and communication technology hybrid event that launched this week and runs the entire month of October a

Business Insider reported yesterday that Huawei announce in all scenario intelligent connectivity solution for technology Network in Industry scenarios of these Solutions will help the multinational Tech Giant deliver intelligent connectivity that is characterized by ubiquitous gigabit deterministic experience and Hyper automation to build industry intelligent twins during the event Huawei customers from Shenzhen airport. China Southern power grid and STD Bank share their application of Huawei connectivity across the transportation Electric. Finance factors

announcing a 40 or focus on intelligent connectivity will certainly keep the world's eyes on the company and yesterday alone more than 12.3 million viewers watch until Detective Dee session on Twitter. Jen can be found on. Wow. Yeah that Second Story. We've always been fond of always story. We are going to be a lot of China text conversations from not just ID perspective for the Next Generation telecommunications architecture what role do building owners play in that role, and then also looking at the

competition coming from the other side of world. So thank you so much for all the hard work you do in those great story. Thank you. All right, before we were at we're going to say one more. Thank you to one of our great sponsors and light it then with us for a number of years constantly innovating coming out for a product. So let's hear a report from them and then we're going to wrap it. All right, so that raps episode 3. What do we learn this week? We learned that landlords are busy trying to figure this out. We'd learn the tenants.

Big ones are learning how to figure this out. We're learning the collaboration. But what I continue to take away from all these conversations is the importance of doing something. There are still a number of people out there who seemed a bit awestruck Oscar. I can't really figure out what some of the next steps might be. I don't think we're seeing Tenants come back into buildings anytime soon. And that's one hundred percent. I don't believe that it's going to be the old normal. I believe there's going to be some new normal the best way to figure all that out isn't back with them trying to

not being afraid to fail and and I don't think we get out of this and come back stronger without being at that play Swingin being okay with striking off. So with that I'd like to say, thank you and I asked you look forward to next week from Brookfield. Robert Anton from Coronado or going to join us to Powerhouse real estate organizations are going to share some of their stories and their successes and there's possibly their failures as we all struggle and move to get out of this situation when you get back to the new normal, whatever it may look like soaked, but

that we closed episode number three and thank you for listening.

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