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Realcomm Live: Building Reoccupany Strategies with Wells Fargo and Boston Properties

Jim Young
Founder & CEO в Realcomm Conference Group
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Realcomm 2020
29 октября 2020, Онлайн, Miami, USA
Realcomm 2020
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Realcomm Live: Building Reoccupany Strategies with Wells Fargo and Boston Properties
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Jim Young
Founder & CEO в Realcomm Conference Group
James Whalen
SVP/Chief Information and Technology Officer в Boston Properties
Annette Prater
Global Technology Leader в Brookfield Properties
Charles Meyers
SVP and Chief Technical Architect в Wells Fargo Bank
Sherry Whittemore
Senior Vice President Content Strategy в Realcomm

Founder of Realcomm Conference Group, an education organization that produces Realcomm, IBcon and CoRE Tech, the world’s leading conferences on technology, automated business solutions, intelligent buildings and energy efficiency for the commercial and corporate real estate industry. Interacts with some of the largest companies globally pertaining to some of the most advanced and progressive next generation real estate projects under development.

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James Whalen serves as Senior Vice President and Chief Information Officer for Boston Properties where he is responsible for the direction and implementation of technology and applications. Prior to joining the Company in March 1998, he served as Vice President, Information Systems of Beacon Properties.

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Global technology executive with a demonstrated history of success in the professional services and real estate industries. Highly skilled in leading digital transformations across complex, global organizations and decentralized operations at Fortune 500 and S&P500 companies. Deep understanding of Digital Marketing, Accounting, and Customer Relationship Management (CRM) technologies. Adapting, learning and implementing new Cybersecurity, Data and IoT technologies everyday. Team focused leader with a MBA in Management & Strategy, Management & Organizations, and Marketing from Northwestern University - Kellogg School of Management.

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Experienced Senior Vice President with a demonstrated history of technology leadership in the financial services and corporate real estate industry. Strong information technology professional focused on promoting strong cyber security controls in building and corporate security technologies and services as an Executive Board Member of the Real Estate Cybersecurity Consortium (RECC).Years of experience in Risk Controls, Enterprise Technology Architecture, Agile Methodologies, IT Strategy, Software Development Life Cycle (SDLC), and Technology Program Management.

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At the intersection of technology and innovation, I lead Realcomm’s learning content strategy providing commercial and corporate real estate executives with peer-to-peer networking, access to renowned thought leaders and customized learning experiences.Focused on engagement and impact, I specialize in developing business leaders through lifelong learning and executive education. I build innovative learning programs, digital platforms, and partnerships with organizations, universities, corporations, nonprofits and public schools.I’m passionate about purpose-driven business and developing human potential through collaboration and innovation.

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О докладе

With much inconsistency in #reoccupancy strategies across the commercial and corporate real estate industry, three #CRE #trailblazers discuss reopening challenges and successes.

Wells Fargo SVP and Chief Technical Architect Charles Meyers explains how the bank emerged as the top performing brand in the financial services industry when it comes to #health and #safety.

SVP/Chief Information and Technology Officer at Boston Properties Jim Whalen and Global Technology Leader at Brookfield Properties Annette Prater share their focus areas at the intersection of technology, innovation and #COVID.

#commercialrealestate #copropraterealestate #RealcommLive

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Technology to power your strategy. We're back again. And as I said last week, I want to set the stage. We are certain that we are going to have to call difficult these and we just experienced one. Apparently our broadcast is drop we're back at the show and we're going to take it back from the top and get on with it. So again, my name is Jim young. And what I'd like to do is introduce real, live like an episode last week was our first and 19 year Journey for us trying to get a broadcast like this out and

finally the technology and the market caught up the point where it was. So we've got some great guess today. Will we be talking about real one on the commercial side the landlord in the other on the occupier? And what I'd like to do is bring in my first guess Jim Whelan SVP properties and Jim and I are chatting. We're going to show a little video of New York just to give you an idea on why we're doing so Jim great to see how are you so everything going well in Boston looks like you're in your office. I'm in my office been here. I've been coming the office this early to know this first week. I'm

here all five days. So it's a it's a new record for me. But yeah just been and it's the other turn to the fall of the cold weather is coming up our way. I know when you're in Southern California, but it's definitely feeling like fall here nowhere sub 10% I'm here in ten eleven, but the bottom line is the market is still nowhere near back. Right and it's everybody's goal and objective to actually get people back in the office and I've never seen New York like this. I've never seen that particular sitting with empty

streets of his one of these is not the most vibrant city in the world and and we're not just talking about empty buildings here to us and Global GDP. Yes, we figured out how to Work from home, but but there's still something to be said for people coming together. So why don't you give us a little idea of what Boston properties is doing right now, Can I get that, but lots of people come back into the office? Yeah. We were kind of an early, you know, we are early in the cycle last March we stood up a health security test

for us, you know, just a collaborative effort with a lot of disciplines in the company published a plan to our customers on May first and then really really rushed to implement a number of a series of measures and protocols and you think about us we're multi-tenant office owner. So we control, nerys common Services. You have to Traverse through those services in areas. And then once you're in your space your your employee workplace programs tonight to take over so, you know that the ability to do protocols and signage air and water quality which again almost like

utilities that are that service the building Touchless where we are appropriate we've been putting thermal cameras at minibar larger buildings in Boston and in New York with are in conjunction with our customers. So again, if it's a series of these measures that create at that have created in my I know when my cuz I experienced it every day when I come here, you know, what level of trust and comfort and I do think what we're seeing is, you know, we had a peak in Boston and New York and in Late July and August again, those markets were opening up if you know where the stage

and Phase 2 and phase 3 in Racine of uptick after Labor Day here after flattening and obviously application month in August, but you know what it is it is as you say very critical that we as a as a landlord or creating an environment that you that it can't has a series of a part of calls and measures that a create a safe and sound bar. Customers and occupants in visitor. So pulling everybody out of their workplace is 469 / many months. It's going to be a long-term implications mean 2021-2022 is is your capacity to

use technology to innovate going to be hindered or is it to be neutral? Are you going to be moving forward with a good clip from in I don't think animation stops when it when you're challenged. You know why I've never looked at that way Jim, you know what it is when you're challenged economically u e double down on investing in certain aspects of your platform to strengthen it for competitive advantage and I think a lot of the themes that we saw prior to covid-19 rabii data, you know, whether because you know occupant and experience weather pesg the weather be

cyber all those things are Harbor Maine by owner in some of them in an accelerated Manor, right? Axillary memphis's so I just thought I'd personally I know from our platform work, Continue to innovate and invest in technology. Why are next gas is EVP of Technology Innovation from Brookfield Brookfield one of the largest organizations in the commercial real estate industry in the world owners operators managers developers, and that's so great to see you. It's been too long. Just good to see your face and good

to talk to you today. How are you? It's nice to see you as well. Maybe one day we'll get to see you so I can just give us a quick highlight on what you're doing to make your facility will start with office. And then I'm going to put it to the retail conversation. But what are you doing? What are you saying in the office to get people feeling comfortable coming back ever really prepared prepared to bring back what we thought we're going to be a lot of people on this summer wants some of the restrictions I started to

ease and some of the numbers came down. And so there was a lot of Porta costume place to make people feel safe that included, you know, a lot of different cleaning protocols a lot of technology to improve cleanliness. We're healthy, you know, you mentioned everybody has to the office. So we're looking at you know, what is the long-term gain here? What do we need to do in the office space? And I think what we're realizing is you'll keep are going to want to come back and make sure their buildings are healthy and that takes on a you know anything about it. But yes,

I think people are more aware of hygiene right now, and we're going to need to think about like, how do we become more transparent wall of abusers of our buildings about what healthy Kneads and happy do that whether that's about implementing technology that has sensors on indoor air quality or things about cleanliness. But you know, how do you take some of those things that are out there and present them in a way to the use of our buildings every day. So they feel good about coming back to work and I'm feeling Place that are protecting them

was already in digital transformation mode No Going Back 10 years Amazon online buying a winding V6 princess transformation. It has accelerated so many things within the retail space for me. Nothing every week. There has been a lot of shake out in terms of the retail space in between the where's that are able to really transform their business to meet the demands of consumers and obviously people are moving. But the way that they're consuming Goods either through home delivery from the stores or buy online pickup in-store. All of those

Trends have accelerated dramatically. Now that most of our shopping malls and I want to say like 90 more than 97% of our shopping malls are in football has come back and watch more than half of the office died. And I think what we're really looking to do and prepare for every move forward as if you think about the holiday season distancing measures in occupancy, but everybody's going shopping for their holiday presents the deal with the need-to-know only have certain number of people in the stores

and to help them, you know have people be able to shop what they need, but help them with their delivery and pick-up services in Turn on the cleanliness in the air quality. I mean very similar for whatever property type of looking at that he want to make sure that you're doing all the right things there and we've lost all of those policies and procedures and the Wailers. I heard one retailers actually looking at creating up a three-dimensional virtual Santa Claus. So he's basically teleport in that's actually some of the Technologies where to be talking and we got some

yeah, this is a Brave New World. So let's bring gym back in watching this playing and watching this transformation accelerate so quickly one of the things that are the last three Fighters is privacy as we look to achieve this health and wellness will using sensors and will contact racing people. There are there is a A very thin line between you know, what is good for wellness. And what is not good for 5 gym. I mean, let's start with you. What do you think about Kwik Kwik Fill out here? I thought you were the one

is obviously it was thinking about a lot of things we're doing the response that covered a lot of the Privacy Zone by the employer. Right? So you wanted is a landlord you want to be conscious of that that ownership. And so that what that's one one one dimension. The other is a we know what we moved into kind of wellness and use of sensors and data, you know this whole concept of sharing data from Mutual benefit. It's going to be a conversation as an industry that we need to have because they can is a multi-tenant office owner. I I don't just throw sensors into 10 am I cut my

customers face, right? So this whole a whole idea I mean, I think it's going to be a conversation that the office a real calm and others were going to have to have is an industry to talk about because it's not mean in The regulations are not stopping me the whole there's a whole backlash of which was pre covid but it's also been accelerated. I'm just around privacy biometric data and other so I know how about you? I mean in both your office retail and other asset for bulletin for your portfolio. What is the deal with this?

Completely swept like the fact that you know, we can take temperatures of anybody walking into a building right now in Marquette this something that you would never be able to do outside of time. I'm given all of the regulations and laws, but everything has been put on hold that protect the public health and safety now. I'm so I think I think was interesting as you know, there's two horses coming together. Now, it's people are more understanding of all of the date of it being captured about them and there's obviously a lot of movement for the push for National regulation in the u.s. To help to

monitor that he what ways out in and what happens in the future with those two forces because they're definitely is a move to be more transparent. I mean just what we all see. I mean how many different spoken dashboard I just think about the notes that I get from either you are a genius or like and we're sharing that level of information where you would never have heard anything about somebody having a specific before so it'll be really interesting to see but I think we always want to make sure that were in compliance with all the local regulations

that are out there and we want to protect, you know, some information that we have about keep on the reason that works sweating it is to help make sure that things are healthy, but we want to maintain privacy. So that's kind of the point of view and the philosophy that we take but again different people have varying levels of on that topic and I think if I to see being one of the major pillars of democracy, it's going to be a very complex conversation one that we have to go.

You spend a lot of time with your life in a building in the building is an important component of all right. Well, unfortunately we are out of time with two rhs2 great friends to break people. I want to thank both of you and we will be in touch shortly you all be well trade. Thank you. Thank you. See you then. Thank you. All right, so that rap Segment 1 and before we get to segment 2, I'd like to take a short break for one of our long and trusted sponsor

from resume dedicated to helping organizations address their unique challenges developing a breakthrough ideas to create a Clear Vision and effective Solutions. Tell clients ride market change through agile Innovative approaches. Work side-by-side with advisers whose focus is fixed on building the future you demand for your business long after the scope of work is complete. All right. Now I would like to bring on our second segment guess Charles Myers Wells Fargo Charles is the senior vice president

in charge of technology technology architecture and a longtime technologist in a long time will stay technology. So great to see you. How are you? Yeah, it's fun and I set the stage last week. I said no, we are going to experience technical difficulties experienced one this morning. We're just going to keep rolling with it. And that's the only way you get the bigger things out is the swing the bat so and with your back on I'm sure you're very familiar with that. We've been doing it for well over 20 years. So

what's your this episode today was commercial owner landlords in the beginning and then the occupier, right? So you heard Jimmy the nut say their buildings are ready. They've done every single thing that they can possibly think of you cleaning protocols to thermal cameras and yet Corporate America isn't coming back, right? If not at the rate that they thought of you as an occupier Orr one of their tenants know. So what I'd like to do is just for the audience benefit want to just give a quick overview of Wells Fargo the size of the statistics of how big an

organization you are and then we're going to go Planning analog and digital and then we'll talk about some of the challenges against. Okay. Great. Thanks. Well when covered storage did we were 70 300 locations in 40 countries. This is 5000 branches and 37 States about 80 million square feet and corporate properties was focused on at that time increasing occupancy right-sizing are space El also trying to improve the workplace experience. This is part of a workplace transformation that you know, we've been started over seven years ago,

and we've been happy to have real calm. Yo along with us on the journey that you were trying to build attractive flexible space with enhanced amenities and effective Mobility for our employees. We were also involved in smart buildings and looking to leverage building intelligence to lower operating costs and enhance sustainability this lattice into the area of securing traditional building Technologies like that the BMS in the HVAC as well as all our corporate security Technologies cameras access controls and alarms. You're my effort in the space and actually led to my

involvement in the Real estate cyber Consortium where we're all working to improve cyber security in the building technology supply chain. So that's a kind of a brief update us. So where we are at Brick Oven. So you're getting getting people back into the office your employees for you to make a decision to start sending people back past the 10% threshold, which we seem to be. What will it take for your organization to fill these buildings are safe at the workplace is to save up to send people know back in the 2030 40% bit. Well, you know first I just thought I'd like to

take a moment express my heartfelt sympathy to all of us who have been impacted by the multiple tragedies the last six months these remain trying times and we all hope for a better future, you know in a relatively short. Of time. We had 200,000 people working remote and we had another 35,000 people that were considered essential from day one. I'm so we didn't have the luxury I'll say of kind of abandoning our properties and cutting them up in corporate properties was at the Forefront of this from the very beginning, you know, it's been like a six-month business continuity of that that

has now evolved into a new normal is a pace me of he's somewhat from the spring but overall we're operating at a much higher level than we were pretty covid. I think our challenges are similar to others to maintain to Central operations. You don't hands cleaning was in a massive effort that now has moved into business as usual but in a much higher frequency, Aquarium products and supplies was a challenge our purchasing team had to get creative getting paper products and cleaning supplies and hand sanitizer. What we've never had to acquire masks in these large quantities before he

got behind these efforts. Co sewing clubs were formed and started making mass for our essential employees included a picture. I don't know if Sherry can bring it off of one of our Partnerships with the liquor distiller that started manufacturing hand sanitizer. I think that picture is the safety kits. I'll talk a little bit about that later, but you're sweet. We partner with that liquor to steal her to provide hand sanitizer and then distribution became a challenge, you know, we've never had to manage the large quantity of supplies every location. Let alone break down 1.75 liter

Jug Handle jugs of sanitizer in a small or pump bottles. So this is not something property team normally does but you know on the Guess any guess that when you might see 50% occupancy. That's a good question. I mean, I think you know, these are all my personal I guess so, you know feedback on this to me right now. We are officially delayed until November 1st, but some believe that may be extended as well. You know, I think it one time we were planning for will say a large event, right? We were we were all business

continuity. We were at home working from home and then we're all going to come back and I think what we're likely going to see is this evolve into a a trickle back that may get a little bit more a little larger, but I'm not to the level that we were anticipating. Yeah. I think it's going to be you know, what are are hybrid event this year? We have made the decision to you. No have a physical event virtual a majority of the conversation. We wanted to make some of them figure out. What is it take to get that into a physical

space and we know the numbers are going to be nowhere near the 2500 people by the way. Last year, but not even if we have a 50 is better than zero, then we're going to learn learn so we would have learned those things have not try right and I think you were saying the same thing. We were also looking at our building some we've been stalled Merv 13 filters and all are HVAC systems. We batted new technologies to our buildings in this time temperature stations that occupancy sensors

online Health surveys real time building status reports contact tracing to name a few and you know, all these Technologies as you mentioned come with additional security that we apply to all our all our technology systems and applications both Building Systems Security in additional information security. Well again, now you have been a lifelong a supporter of our conference in our community your leadership in the real estate cyber Consortium. And in the end everything is it is greatly appreciated by the community. You done a great job and I will say

thank you for that. So I will you do you have a great day and I'm sure I'll be talking to you soon. We make a little quick plug for us just because you know, we did come up recently on an ipsos survey with mystery shoppers that identified Wells Fargo's the top Financial brand as it relates to health and Sewer safety. And as you saw we've gotten a nice response from our employees with the safety kits on LinkedIn as well and includes with a special fob. So you can press elevator buttons and open doors without using your hands. So this is you know, this is the kinds of things. I think

we're doing right now to help ensure the safety and health of our employees and as we come back to the workplace you cheer point, you know, these are the Find the controls. We need to have in place to give our party members are employees and our customers that level of comfort. Nothing is changed you learned by experience you learned by trying and failing. Nobody is going to hit it out of the are perfectly. It's going to take incremental steps, and I really appreciate you and will work you in Wells Fargo done. Well, I can't be there in person. I'll definitely be attending virtually, so

you got thanks. Awesome. Thank and got a great day you to take your gym. All right onto our final segment, which is our weekly news Brief Review exciting. It's been in place now for about six months Cherrywood more who is in charge of our digital transformation Sherry good to see you. How are you and turn it into a brilliant news brief which takes new small of the world Summit automated process some digital. I'll put some young we have to look through those last sipping

through those articles result is 10 what is going on this weekend? We'll stay technology. Yes, so I'll be sharing my screen and our top articles this week focus on emerging Cove in cyber attacks on utilities and rematching customer experiences in retail all the leaves Story covers covid-19 Partnerships in planning a safe realcomp, idcon hybrid event, which is coming next week about five strategic Partnerships with leading companies and Equipment designed to safely bring people back into building by identifying the presence of

coded in minimizing the spread preventing infection entering the virus these devices and companies will be featured in October and some you lies at the event itself. So whether you're planning to join us online or in-person you want some of these machines can do next me take a look at the increasing number of cyber attacks targeting utilities power technology reports that while attacks on energy grids and critical infrastructures is nothing new the escalation and attacks in increasing interconnectivity of our systems should be top-of-mind for all of us are the

article highlights 90 technology Trends impacting cybersecurity in while our industry tends to focus on 7th street and building the pack some critical infrastructures have the potential to damage an entire country's power grid, which is a very sombre mean Close out the speaker playing with it. Look at how advanced and responsive Realtors are we imagined experiences in retail operations retail has endured Relentless this already, acknowledges the sun setting in bankruptcies of Major Brands, but this article focuses on

the innovators who are reimagining digital physical and immersive shopping. So who's leading in that novel economy? Well Sam's Club with their con Sears app for Quicken contact the shopping Gap have a state-of-the-art distribution center that features Innovative Automation and Robotics of processing 1 million units per day gym, and then one of particular interest for you is Ideal Jewelers their conversion from a brick-and-mortar business to an e-commerce model that built upon live streaming. I swear in first-half has actually become online.

And you can read more about all of these disruptive innovators and this week's version of everything that's available on our website. I will come. Com awesome. Again. Thank you for a great job. I know how busy everybody isn't always easy. It is to do a Google search with having all this news is curated and filtered if you will once we thank you so much for that and I will see you next week. Where are you? So that's where we're getting close to wrapping our second

edition of real, before we just thought I'd like to show you another quick commercial for my race sponsors morning, and then I'm going to wrap it in our closing remarks. Alright, well, thank you to all of our sponsors who have supported us in so many ways not to pick broke on life with wall of Art and then soon and products over the years that that wraps up a phone number to focus on reoccupancy both in the commercial and we had three great organization. So absolutely and space mom and I just want to reiterate that much like I did last

week the importance of doing something. I don't believe we can wait for a Magic Bullet for this thing to go away. It's a it's a very difficult disease to understand but I do believe we can navigate it in occupancy. Is it going to go from 0 to 100? It's going to go from 0 to 10 to 20 30 will someday with a vaccine and we will be back to normal but normal is not going to be open now. So I would encourage each and everyone listening to take steps in in in one of us could be participating in our place while 75% virtual 25%

Just proved we can get back in the building in this case the hotel safely and much of the broadcasting from the we are learning what I like every office retail mixed-use multi-family is going to have to figure out what is the relationship between tax and real estate, and there's no better way than trying in the morning. So next week's guests will be Charles Willie from Exxon Mobil in Twin Falls theme from Granite properties who are going to bring us up to speed on again a nice balance of corporate and

Commercial, and we're going to learn with the liter to do and get people into. Thank you all and have a great week weekend, and we'll see you.

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