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Доклады по теме Банковское дело и финансы

Смотрите лучшие доклады о проблемах, решениях, тенденциях и перспективах в банковском деле и финансах.

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Integrating AI and RPA to Maximize the Human Experience

11.02.2021
Просмотров 0
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adoption, creativity, customer experience, email, experiment, human, idea, insurance, intelligence, mind, point of sale, reason, unmanned aerial vehicle, autocomplete, customer relationship management, decision-making, gmail, internet bot, meal, online chat, subscription business model, upselling, direct-to-consumer, agency (philosophy)
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Panel Discussion: The Role of Social Media in Building and Maintaining Effective Digital CX Programs

11.02.2021
Просмотров 137
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advertising, analytics, brand, chatbot, customer experience, expert, facebook, google ads, instagram, leadership, marketing strategy, sales, search engine optimization, social media, team, amazon (company), customer relationship management, dashboard (business), harpercollins, internal communications, pleasure, touchpoint, goodreads
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Creating a Digital CX Program that Addresses Customer Feelings

11.02.2021
Просмотров 11
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analytics, behavior, best practice, bias, brand, communication, conversation, database, emotion, facebook, feeling, human, interview, motivation, reason, research, apple inc., decision-making, focus group, image segmentation, market segmentation, perception, thought, negativity bias
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Digital Transformation as a Catalyst for Exceptional Customer Journeys

11.02.2021
Просмотра 4
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automation, business value, customer engagement, customer experience, design, digital transformation, kanye west, leadership, omnichannel, recycling, risk, robotics, sales, team, credibility, customer relationship management, customer satisfaction, goal, infidelity, likelihood function, microsoft powerpoint, pleasure, strategic management, world wide web
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Closing the Customer Feedback Loop: Bridging the Gap Between Surveys and Action

11.02.2021
Просмотр 1
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brand, customer experience, customer service, digital transformation, future, innovation, insurance, omnichannel, organization, personalization, reality, reason, research, software , tax, time, attention, customer satisfaction, data transmission, net promoter, response rate (survey), symbol, text messaging, tabletop role-playing game
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Panel Discussion: Build Resilience and Agility with a Flexible and Mature Omni-Channel Experience

11.02.2021
Просмотра 2
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chatbot, conversation, customer experience, digital transformation, empathy, generation z, language, machine learning, millennials, mind, omnichannel, reason, research, youtube, amazon alexa, attention, bank, barcode, customer satisfaction, interactive voice response, mobile phone, nature, self-service, translation
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Best Practices for Stepping Up Your Self-Service: 3 Tips and Tricks to Keep Your CX Agile and Impactful

11.02.2021
Просмотра 3
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accessibility, analytics, best practice, customer experience, customer service, expert, google, information, mobile app, product lifecycle, qualitative research, retail, search engine, search engine optimization, trustpilot, crowdsourcing, end user, goal, inquiry, inventory, self-service, strategy guide, touchpoint
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Leadership and Team Building: Buy-In and the Strategic Execution of Digital CX

11.02.2021
Просмотров 8
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agriculture, brand, computer, customer experience, downtime, empathy, feeling, innovation, mind, pain, question, sales, telemetry, co-creation, customer satisfaction, farmer, fertilizer, goal, microsoft windows, over-the-air programming, top-down and bottom-up design, touchpoint, agricultural machinery, kwaito
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How Technology Is Evolving Human Interaction in the Investment Industry

10.02.2021
Просмотр 1
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big data, brand, credit, expert, feeling, finance, interest, investor, knowledge, leadership, learning, machine learning, mind, money laundering, organizational culture, privacy, psychology, bank, credit card, digital identity, economic bubble, loan, market (economics)
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Panel Discussion: Bridging the Gap Between Ideation and Execution of Digital CX Initiatives

10.02.2021
Просмотра 2
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art, brand, business, competitive advantage, culture, customer experience, design, emotion, leadership, lean startup, mind, mobile app, nothing, question, servant leadership, startup company, aesthetics, blue cross blue shield association, failure, market (economics), market share, nature, patient, prototype
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Building Operational Resiliency in Customer Service While Maintaining an Incredible Experiences

10.02.2021
Просмотров 9
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brand, chatbot, communication, customer experience, empathy, expert, information, infrastructure, intelligence, learning, mind, mindset, privacy, reason, risk, sales, customer relationship management, inventory, telecommuting, translation, jaybird (company), logitech, ultimate ears
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Improve the Customer and Supplier Journey Through Improved Survey Data Capture

10.02.2021
Просмотров 7
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analytics, customer experience, digital transformation, email, empowerment, expert, feeling, mobile app, psychology, research, supply chain, team, consultant, dashboard (business), qr code, questionnaire, real-time computing, six sigma, spreadsheet, target corporation, telecommuting, volunteering, world wide web, oshkosh corporation
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Making the Digital Leap: How 7 Brands Made a Pandemic Pivot to Deliver Great CX

10.02.2021
Просмотра 2
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brand, cloud computing, consumer behaviour, customer experience, demand, digital transformation, internet, mobile app, omnichannel, personalization, point of sale, retail, advertising campaign, bread, customer relationship management, dashboard (business), grubhub, online advertising, online and offline, online shopping, text messaging, virtual museum, king arthur baking, sourdough
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Panel Discussion: Digital CX Lessons Learned from C-19: From Lockdown to Re-Opening

10.02.2021
Просмотра 23
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brand, conversation, creativity, customer experience, design, empathy, facebook, information, internet, logistics, mind, reason, supply chain, amazon (company), attention, courage, distributed workforce, force, ritual, touchpoint, use case, self-reflection
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The Wisdom of the Data: How Digital CX Can Benefit from the Many

10.02.2021
Просмотров 9
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behavior, brand, budget, chatbot, consumer behaviour, customer experience, instagram, mobile app, omnichannel, reality, retail, shopify, social media, twitter, amazon (company), black friday (shopping), business-to-business, christmas and holiday season, customer satisfaction, cyber monday, internet celebrity, online shopping, truth, zappos
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Empathy and Engagement: Why Brands Must Focus on the Customer as a Person

10.02.2021
Просмотров 76
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analytics, big data, brand, interview, laughter, leadership, mind, mindset, motivation, organizational culture, research, shopping, social media, statistics, team, amazon (company), attitude (psychology), belief, curiosity, focus group, nike, inc., online shopping, touchpoint, understanding
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Mapping the Customer Journey for Improved CX

21.04.2021
Просмотра 2
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best practice, case study, customer experience, employee retention, employment, health, health care, insurance, interview, knowledge, mind, music, onboarding, reason, research, retail, science, shopping, team, attention, business-to-business, grocery store, post-it note, supermarket
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Reaching Customers Through Partnerships

21.04.2021
Просмотр 1
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asset, canada, community, customer, economic development, experience, gas, imagination, information, investment, organization, resource, root, space, team, united states, credit union, evaluation, goal, map, psychological resilience, skill, understanding, ideation (creative process), intrinsic value (ethics)
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Importance of Clear Brand Strategy to Compete Today

21.04.2021
Просмотра 2
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behavior, brand, customer experience, history, leadership, marketing strategy, millennials, mindset, narrative, problem solving, research, synergy, team, adolescence, american dream, bank, corporate social responsibility, dream, framing (social sciences), goal, internal communications, market analysis, target market, verbal identity
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Panel Discussion: How to Raise the Bar on Member Experience with Live Chat

21.04.2021
Просмотра 2
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automation, brand, chatbot, communication, customer experience, facebook, google search, millennials, online banking, reason, retail, twitter, customer relationship management, luck, online chat, payment card industry data security standard, personal identification number, regulatory compliance, supermarket, target corporation, target audience, videotelephony, world wide web, small talk
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Panel Discussion: Maximize CX Impact in Financial Services with 4 P’s: People, Process, Product, and Preparation

21.04.2021
Просмотра 2
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cash, customer experience, financial technology, know your customer, money, money laundering, retail, shopping, team, the home depot, walmart, apple inc., automated teller machine, bank, contactless payment, credit card, financial transaction, loyalty program, payment, regulatory compliance, shopping mall, social distancing, supermarket, time management, wire transfer
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Panel Discussion: Digital & Mobile Paths to a Frictionless Customer Experience

21.04.2021
Просмотров 0
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brand, chatbot, cloud computing, concept, customer experience, database, email, google play, mind, mindset, programmer, retail, salesforce, sms, software , value proposition, adobe inc., customer relationship management, direct marketing, privacy law, telecommunication, thought, touchpoint, president's choice, president's choice financial
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Enhancing Customer Experiences Through Improved Customer Communications in 2021 and Beyond

21.04.2021
Просмотр 1
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brand, collaboration, communication, consumer behaviour, email, emotion, machine learning, news, personal data, privacy, sms, system, customer relationship management, mail, natural environment, online and offline, page layout, readability, self-service, world wide web, a delicate balance (play), communications management
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Panel Discussion: Developing an Enterprise Strategy to Enhance Customer Experience

21.04.2021
Просмотров 25
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analytics, brand, business, business intelligence, cash, chief operating officer, communication, credit, customer experience, onboarding, online banking, sales, strategy, venmo, automated teller machine, bank, credit card, dashboard (business), mobile banking, self-service, strategic planning, the onion, touchpoint
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Panel Discussion: How Employee Satisfaction Can Help in Driving Happy Customers

21.04.2021
Просмотров 9
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chief executive officer, culture, customer, customer experience, employment, face, happiness, interest, leadership, mentorship, mindset, motivation, organization, startup company, team, bell, goal, job satisfaction, loan, mortgage loan, net promoter, overtime, telecommuting, webcam, coretta scott king
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Panel Discussion: Improve Customer Experience and Create a Frictionless Experience

20.04.2021
Просмотров 6
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customer experience, design, design thinking, feedback, future, innovation, motivation, music, problem solving, research, usability, user experience design, apple inc., belief, cognition, credit card, hindsight bias, incentive, mirror, thought, touchpoint, usability testing, service blueprint, canadian imperial bank of commerce
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How Technology Is Evolving Human Interaction in the Investment Industry

20.04.2021
Просмотров 0
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advertising, analytics, brand, customer experience, emotion, finance, governance, mind, reason, risk, social media, amazon (company), bank, co-creation, eureka effect, investment management, online chat, option (finance), pleasure, predictive modelling, videotelephony
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Panel Discussion: Transforming Digital Customer Services

20.04.2021
Просмотра 2
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chatbot, churn rate, cloud computing, customer experience, customer lifetime value, expert, mobile app, onboarding, sms, social media, software , tax, user interface, web application, apple inc., application software, bank, contract, customer satisfaction, data model, spreadsheet, text messaging, truth, web conferencing, world wide web
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Panel Discussio: Making Every Touchpoint Count to Build Better Client Relationships Focusing Specifically on Digital Touchpoint

20.04.2021
Просмотра 2
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allstate, brand, customer experience, education, empathy, feeling, human, information, insurance, interview, learning, omnichannel, personalization, research, risk, smartphone, startup company, strategy, mobile phone, online and offline, text messaging, touchpoint, transparency (behavior), understanding, scotiabank
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Panel Discussion: Meet the Evolving Customer Demands in the Financial Industry

20.04.2021
Просмотра 3
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analytics, automation, big data, customer experience, digital transformation, economics, financial technology, interest, machine learning, metadata, mobile app, personalization, retail, tax, virtual assistant, web analytics, capital market, interest rate, macroeconomics, market (economics), mobile banking, public–private partnership, self-service, web portal
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