Ratnakar Lavu, senior executive vice president, chief technology officer, is responsible for overseeing Kohl’s technology team. Lavu has led the transformation of Kohl's omnichannel customer experience, creating a best-in-class experience in retail across mobile, social, kiosk, web and in-store point of sale. Lavu helped expand Kohl’s presence in Silicon Valley, with the opening of Kohl’s Digital Center in Milpitas. Lavu joined Kohl’s in 2011 as senior vice president, digital innovation. Lavu was promoted to executive vice president, technology in 2014 and chief technology officer in 2016. Lavu was promoted to senior executive vice president, chief technology officer in April 2018. Prior to Kohl's, Lavu served as chief technology officer at Redbox Automated Retail, LLC and group vice president of e-commerce and information technology with Macys.com. Lavu has more than 15 years of retail experience.