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Andrew Ross

Marketing & Digital GTM Applications at Veritas Technologies LLC

I started my career working on project automation via Jenkins
followed by code conversion efforts for our AEM platform upgrade. Now
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I started my career working on project automation via Jenkins followed by code conversion efforts for our AEM platform upgrade. Now entering the third year of my career, I support our company’s web presence via AEM (Adobe Experience) development. The majorities of my web development work has been focused on our Support site where I have helped implement a complete redesign. I had a quick introduction to Lucidworks Fusion and search development a year and a half ago when I implemented a search application for a segment of our intranet using a custom AEM connector. I then became the search development lead around 8 months ago and have since implemented many search experience enhancements for our Support site. I work with Joe to continually improve the efficiency, accuracy, and experience of our Fusion implementation with a persistent goal to better help our customers."
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Duration 39:44
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Using Search to Drive Self-Help Success; Veritas' Online Support Journey

Andrew Ross
Marketing & Digital GTM Applications at Veritas Technologies LLC
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ACTIVATE 2019
September 12, 2019, Washington, DC, USA
ACTIVATE 2019
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Using Search to Drive Self-Help Success; Veritas' Online Support Journey

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Joe Kugler
Sr Mgr, KM and Self Help Experience at Veritas Technologies
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Using Search to Drive Self-Help Success; Veritas' Online Support Journey

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Joe Kugler

Sr Mgr, KM and Self Help Experience at Veritas Technologies
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