Speaker videos
Alex Genov
Experienced customer research professional at Zappos
Currently Alex is leading Customer Research for the Zappos Family of
Companies. In previous positions, he was responsible for research and
Companies. In previous positions, he was responsible for research and
Subscribe
Subscribed
Add to favorites
2 events
2 videos
81 mins of content
78 viewers
Currently Alex is leading Customer Research for the Zappos Family of Companies. In previous positions, he was responsible for research and usability of the products and services for companies like TurboTax (Intuit), State Farm Insurance, and the Active Network. He has over 15 years of relevant experience – 5 years of academic research and over 10 years of customer research in the software industry. Alex received his PhD in Experimental Social Psychology from Clark University. His areas of research include: defining and measuring emotions, individual differences, usability, and consumer segmentation.
Speaker's last talk
The audio is available only after a purchase
To tickets
Alex Genov
Experienced customer research professional at Zappos
-
Video
-
Audio
-
Table of contents
-
Video
-
Audio

February 10, 2021, Online
7th Annual Digital Customer Experience 2021
Request Q&A

From the conference
7th Annual Digital Customer Experience 2021
Video
Empathy and Engagement: Why Brands Must Focus on the Customer as a Person
Alex Genov in talks
Alex Genov
Experienced customer research professional at Zappos
Available
In cart
2 103 ₽
$29
€ 28
A$43
£25
C$40
Empathy and Engagement: Why Brands Must Focus on the Customer as a Person
Available
In cart
2 103 ₽
$29
€ 28
A$43
£25
C$40
Request Q&A
Available
In cart
1 813 ₽
$25
€ 24
A$37
£21
C$35
Interested in topic “IT & Technology”?
You might be interested in videos from this event
Alex Genov is present on videos from these events
Alex Genov at "7th Annual Digital Customer Experience 2021"
Available
In cart
14 427 ₽
$199
€ 189
A$291
£167
C$273
Alex Genov at "The Global Experience Summit 2020"
Available
In cart
10 875 ₽
$150
€ 142
A$219
£126
C$206
Similar speakers
See more
John Furrier
Cofounder & CEO at SiliconANGLE Media
See more
Katharine Norwood
Head of UX Insights and Strategy at Google
Conference Cast
With ConferenceCast.tv, you get access to our library of the world's best conference talks.

946 conferences
37590 speakers
14370 hours of content
Never miss other talks of this speaker
Subscribe
Subscribed