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Nathan Pearson

Enabling Conversational Banking at HSBC

Senior leader responsible for transforming HSBC Wealth & Personal
Banking through conversational experiences and artificial intelligence
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Senior leader responsible for transforming HSBC Wealth & Personal Banking through conversational experiences and artificial intelligence.

Previously responsible for driving the strategic agenda for WPB customer channels, and specifically the key enabling role played by Contact Centres to support Mobile-centric banking.

Background as a Management Consultant at PwC, with broad experience across strategy, deals and transformation in FS, aviation, consumer goods and public sectors.
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Duration 36:57
16+
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Lab to Live: Human empathy & conversational AI: banking, transformed

Nathan Pearson
Enabling Conversational Banking at HSBC
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CogX Festival 2021
June 16, 2021, Online, United Kingdom
CogX Festival 2021
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CogX Festival 2021
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CogX Festival 2021
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Lab to Live: Human empathy & conversational AI: banking, transformed

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Enabling Conversational Banking at HSBC
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Lab to Live: Human empathy & conversational AI: banking, transformed

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Alex Spinelli

CTO at Liveperson
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Laura Ball

Senior Conversational Banking Experience Manager at HSBC
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