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Nathan Pearson
Enabling Conversational Banking at HSBC
Senior leader responsible for transforming HSBC Wealth & Personal
Banking through conversational experiences and artificial intelligence
Banking through conversational experiences and artificial intelligence
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Topic:
IT & Technology
Senior leader responsible for transforming HSBC Wealth & Personal Banking through conversational experiences and artificial intelligence.
Previously responsible for driving the strategic agenda for WPB customer channels, and specifically the key enabling role played by Contact Centres to support Mobile-centric banking.
Background as a Management Consultant at PwC, with broad experience across strategy, deals and transformation in FS, aviation, consumer goods and public sectors.
Previously responsible for driving the strategic agenda for WPB customer channels, and specifically the key enabling role played by Contact Centres to support Mobile-centric banking.
Background as a Management Consultant at PwC, with broad experience across strategy, deals and transformation in FS, aviation, consumer goods and public sectors.
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Lab to Live: Human empathy & conversational AI: banking, transformed
Nathan Pearson
Enabling Conversational Banking at HSBC
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June 16, 2021, Online, United Kingdom
CogX Festival 2021
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CogX Festival 2021
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Lab to Live: Human empathy & conversational AI: banking, transformed
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