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Jim Tincher

Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer

Jim Tincher, CCXP, is a nationally recognized customer experience
expert, journey mapper, author, and speaker. His innovative CX
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3 events
20 videos
318 minutes of content
6 viewers
Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive customer-focused change to improve loyalty and boost revenue, and his book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders.
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
Available
In cart
2 258 ₽
2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42

Summary from Your Host

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2 258 ₽
$29
$29
€ 27
€ 27
A$42
A$42
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Appears with
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Gabriele ‘G’ Masili

Chief Digital Officer, Customer Experience and Support Executive at Microsoft
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Camelia Hayman

Director of Customer Service Excellence at Medela
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Katherine Lucas

Head of Marketing and Commercialization at State Street
Interested in topic “Banking and Finance”?

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February 10 - 11, 2021
Online
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covid-19, customer, customer service, cx & core, digital cx, digital experiences, engagement, investment industry, source content
Jim Tincher is present on videos from these events
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September 21 - 22, 2021
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cx strategies, delight customers, digital transformation, innovation, investment
Jim Tincher at "Customer Experience for Financial Services Summit 2021"
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April 20 - 21, 2021
Online
22
11
covid-19, customer experience, customer satisfaction, cx, digital customer services, financial services, loyalty
Jim Tincher at "9th Annual Customer Experience Strategies Virtual Summit"
Available
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October 14 - 16, 2020
Online
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ai, b2b, covid-19, customer experience, cx, marketing, nps, rpa, sales, strategies
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