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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
Jim Tincher, CCXP, is a nationally recognized customer experience
expert, journey mapper, author, and speaker. His innovative CX
expert, journey mapper, author, and speaker. His innovative CX
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3 events
9 videos
275 mins of content
201 viewers
Topic:
Banking and Finance
Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive customer-focused change to improve loyalty and boost revenue, and his book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders.
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Mapping the Customer Journey for Improved CX
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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April 21, 2021, Online
Customer Experience for Financial Services Summit 2021
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Customer Experience for Financial Services Summit 2021
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Mapping the Customer Journey for Improved CX
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Mapping the Customer Journey for Improved CX
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Panel Discussion: Improve Customer Experience and Create a Frictionless Experience
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Panel Discussio: Making Every Touchpoint Count to Build Better Client Relationships Focusing Specifically on Digital Touchpoint
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Gabriele ‘G’ Masili
Chief Digital Officer, Customer Experience and Support Executive at Microsoft
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Jim Tincher at "Customer Experience for Financial Services Summit 2021"
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Jim Tincher at "9th Annual Customer Experience Strategies Virtual Summit"
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