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Jim Tincher

Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer

Jim Tincher, CCXP, is a nationally recognized customer experience
expert, journey mapper, author, and speaker. His innovative CX
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3 events
9 videos
275 mins of content
26 viewers
Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive customer-focused change to improve loyalty and boost revenue, and his book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders.
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Duration 24:04
16+
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Mapping the Customer Journey for Improved CX

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Mapping the Customer Journey for Improved CX

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Mapping the Customer Journey for Improved CX

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Service Design at CIBC
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Panel Discussion: Improve Customer Experience and Create a Frictionless Experience

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
+ 3 speakers
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Panel Discussio: Making Every Touchpoint Count to Build Better Client Relationships Focusing Specifically on Digital Touchpoint

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Appears with
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Gabriele ‘G’ Masili

Chief Digital Officer, Customer Experience and Support Executive at Microsoft
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Camelia Hayman

Director of Customer Service Excellence at Medela
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Katherine Lucas

Head of Marketing and Commercialization at State Street
Interested in topic “Banking and Finance”?

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Jim Tincher is present on videos from these events
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October 14 - 16, 2020
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