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Gabriele ‘G’ Masili

Chief Digital Officer, Customer Experience and Support Executive at Microsoft, previously Chief Digital Officer, Customer Experience and Support Executive at MICROSOFT

Gabriele “G” Masili is the VP and Chief Technology Officer (CTO) of
Customer Experience & Success at Microsoft. He is responsible for
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113 mins of content
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Gabriele “G” Masili is the VP and Chief Technology Officer (CTO) of Customer Experience & Success at Microsoft. He is responsible for Digital Customer Support, Support Tools, Support Intelligence and Insights, and leads the Digital Customer Experience Council across Microsoft.

G is passionate about building diverse teams and leveraging technology to ensure inclusion and accessibility. Throughout his career, he has been an innovator and change agent, focusing on continuously improving customer satisfaction and digitally transforming the customer experience; and he has a deep understanding of AI, voice, mobile and web support technologies. G is on the advisory board for two of the major customer service industry organizations: IQPC Customer Contact Week and Frost & Sullivan Executive MindXchange.
With more than 20 years of experience, G has a proven track record for designing, building and delivering world-class customer experiences serving millions of customers in more than 200 countries. He joined Microsoft in 2017 and led the end-to-end customer support experience and worldwide technical support delivery for Windows, Xbox and Surface, which included 10,000 support engineers and advocates across 40 geographies, supporting 30 languages.
Prior to joining Microsoft, G built Amazon’s Customer Support organizations for Italy, Spain and The Netherlands before moving to the U.S.
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Gabriele ‘G’ Masili
Chief Digital Officer, Customer Experience and Support Executive at Microsoft
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Microsoft’s Journey to Digitally Transforming the Customer Experience

Gabriele ‘G’ Masili in talks

Gabriele ‘G’ Masili
Chief Digital Officer, Customer Experience and Support Executive at Microsoft
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Microsoft’s Journey to Digitally Transforming the Customer Experience

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Panel Discussion: Overcoming Business Challenges & Pain Points Around Diverse CX

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Gabriele ‘G’ Masili
Chief Digital Officer, Customer Experience and Support Executive at MICROSOFT
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Fireside Chat: How to Create, Deliver, and Optimize Best Customer Experiences Without the Pitfalls

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Jim Tincher

Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Camelia Hayman

Director of Customer Service Excellence at Medela
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Katherine Lucas

Head of Marketing and Commercialization at State Street
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