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Camelia Hayman

Director of Customer Service Excellence at Medela

Accomplished, energetic and passionate leader with over 20 years’
experience in the Pharma/Medical Device and Manufacturing industries,
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2 events
2 videos
76 minutes of content
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Accomplished, energetic and passionate leader with over 20 years’ experience in the Pharma/Medical Device and Manufacturing industries, specializing in Operational Management and Customer Service/Experience. Dedicated to quality, service, success of the organization, my teams and above all – our customer. As a proven leader with a collaborative approach, strong problem solving and critical thinking skills, I place the customer experience first by engaging and coaching my direct reports to be the best representatives they can, with a high emphasis on the human touch. As a devoted mother of 3 tween daughters, I am committed to learning as much from the future leaders of tomorrow, as I am about sharing my own experience to bring care, kindness and humanity back to the service experience.
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Camelia Hayman
Director of Customer Service Excellence at Medela
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Digital Transformation and Employee Experience During the Global Pandemic

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Camelia Hayman
Director of Customer Service Excellence at Medela
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Digital Transformation and Employee Experience During the Global Pandemic

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Panel Discussion: Overcoming Business Challenges & Pain Points Around Diverse CX

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Jim Tincher

Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Gabriele ‘G’ Masili

Chief Digital Officer, Customer Experience and Support Executive at Microsoft
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Katherine Lucas

Head of Marketing and Commercialization at State Street
Interested in topic “Banking and Finance”?

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