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Shawn Phillips

Chief Technology Officer at Heart of the Customer

Shawn Phillips has the know-how to help companies make and keep
customers happy. He has improved customer and employee journeys while
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2 events
8 videos
187 minutes of content
3 viewers
Shawn Phillips has the know-how to help companies make and keep customers happy. He has improved customer and employee journeys while implementing strategic software solutions at companies like American Eagle, BlueCross/BlueShield, and Roots Canada.

He’s skilled at pushing meaningful conversations that get to the heart of a business problem and uncover data-supported solutions that achieve the client’s strategic vision. His experience in internal leadership roles on teams at iconic Minnesota companies like Best Buy and Leeann Chin fuels his keen understanding of how to prioritize resources and strategy to deliver projects on time and within budget.
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Duration 28:49
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Panel: Maximize CX Impact in Financial Services with 4 P’s: People, Process, Product, and Preparation

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Shawn Phillips
Chief Technology Officer at Heart of the Customer
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Panel: Maximize CX Impact in Financial Services with 4 P’s: People, Process, Product, and Preparation

Shawn Phillips in talks

Donna Embry
Senior Vice President, Global Payments Strategy at Evolve Bank & Trust
+ 2 speakers
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Panel: Maximize CX Impact in Financial Services with 4 P’s: People, Process, Product, and Preparation

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2 240 ₽
2 240 ₽
$29
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A$42
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Ramzi Rahbani
VP of Product at ExperiencePoint
+ 2 speakers
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2 240 ₽
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A$42

Panel: Digital & Mobile Paths to a Frictionless Customer Experience

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Tricia Szurgot
Executive Leader at First Commonwealth Credit Union
+ 3 speakers
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2 240 ₽
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Panel: Developing an Enterprise Strategy to Enhance Customer Experience

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Donna Embry

Senior Vice President, Global Payments Strategy at Evolve Bank & Trust
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Jim Tincher

Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Jerry Campbell

Director of E&I Ops Consumer Services at UnitedHealthcare
Interested in topic “Banking and Finance”?

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February 10 - 11, 2021
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Shawn Phillips is present on videos from these events
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October 14 - 16, 2020
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