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David Garcia

Senior Vice President, Experience & Innovation at Atlanta Hawks

David Garcia now is Senior Vice President, Experience & Innovation at
Atlanta Hawks, he builds a new guest services team and high-
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David Garcia now is Senior Vice President, Experience & Innovation at Atlanta Hawks, he builds a new guest services team and high-performance culture to ensure a world-class experience for all members and fans.
Garcia previously served as director of fan experience for AMB Sports & Entertainment where he had similar duties with the Atlanta Falcons, Atlanta United and Mercedes-Benz Stadium. Prior to AMBSE, Garcia worked for Amazon and The Walt Disney Co.
Garcia led the design and implementation of the Falcons mobile app, which was rated by fans as the second-best app in the NFL. He also led the development of the team’s first-ever AI chatbot, programmed with more than 2,000 automated responses for fan questions within the app or website in real-time.
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Panel: Keep Your CX on Track: Engagement Tips, Tricks and Breakthroughs

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David Garcia
Senior Vice President, Experience & Innovation at Atlanta Hawks
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Panel: Keep Your CX on Track: Engagement Tips, Tricks and Breakthroughs

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Panel: Keep Your CX on Track: Engagement Tips, Tricks and Breakthroughs

Available
In cart
2 240 ₽
2 240 ₽
$29
$29
€ 27
€ 27
A$42
A$42
Request Q&A
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Jim Tincher

Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Tamir Bar-Haim

Managing Director and Head of Global Expansion, Advertising at AMAZON
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Colin Crowley

SVP, Customer Experience and Playwright at Albert
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