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Colin Crowley

SVP, Customer Experience and Playwright at Albert

I am an experienced executive with a background in customer engagement
, product management, communications, security studies/international
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2 events
3 videos
87 minutes of content
I am an experienced executive with a background in customer engagement, product management, communications, security studies/international relations, theater (playwriting especially), and not-for-profit fundraising and leadership. I studied history, political science, and national security at Northwestern University and Georgetown University and I have served as a researcher and editor at prestigious think-tanks in Washington DC. Transitioning to the business world, I spent six years working at the e-commerce giant TicketNetwork, finishing my career as AVP of Consumer Transactions, where I founded a department of 14 people whose purpose was to grow loyalty and retention among our key customers through specialized customer service. Following that, I served as the inaugural VP of Customer Experience at the fast-growing food tech company Freshly, where I built a customer service department of 350+ people, creating structures and procedures where none existed and building quality control standards to ensure best-in-class service for our customers. Currently, I’m SVP, Head of Customer Experience at the fintech company Albert. On a more personal level, I am a produced playwright who has been recognized in over 50 national and international playwriting contests and whose plays have been performed/produced across the United States (including simultaneously on both coasts). Specifically, my plays have been performed in Washington (state), New Jersey, Massachusetts, Vermont, Kentucky,
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Duration 27:53
16+
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Albert Case: Integrating AI and RPA to Maximize the Human Experience

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Colin Crowley
SVP, Customer Experience and Playwright at Albert
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Digital  Customer Experience 2021
February 11, 2021, Online
Digital Customer Experience 2021
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Digital  Customer Experience 2021
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Digital Customer Experience 2021
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Albert Case: Integrating AI and RPA to Maximize the Human Experience

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Colin Crowley
SVP, Customer Experience and Playwright at Albert
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Albert Case: Integrating AI and RPA to Maximize the Human Experience

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Colin Crowley
SVP, Customer Experience and Playwright at Albert
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Albert Case: CX Automation Roadmap: Lessons from Experiments in AI and RPA

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Panel: Keep Your CX on Track: Engagement Tips, Tricks and Breakthroughs

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Appears with
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Jim Tincher

Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Tamir Bar-Haim

Managing Director and Head of Global Expansion, Advertising at AMAZON
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David Garcia

Senior Vice President, Experience & Innovation at Atlanta Hawks
Interested in topic “Banking and Finance”?

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