Speaker videos
Colin Crowley
SVP, Customer Experience and Playwright at Albert
I am an experienced executive with a background in customer engagement
, product management, communications, security studies/international
, product management, communications, security studies/international
Subscribe
Subscribed
Add to favorites
2 events
3 videos
87 mins of content
70 viewers
Topic:
Banking and Finance
I am an experienced executive with a background in customer engagement, product management, communications, security studies/international relations, theater (playwriting especially), and not-for-profit fundraising and leadership. I studied history, political science, and national security at Northwestern University and Georgetown University and I have served as a researcher and editor at prestigious think-tanks in Washington DC. Transitioning to the business world, I spent six years working at the e-commerce giant TicketNetwork, finishing my career as AVP of Consumer Transactions, where I founded a department of 14 people whose purpose was to grow loyalty and retention among our key customers through specialized customer service. Following that, I served as the inaugural VP of Customer Experience at the fast-growing food tech company Freshly, where I built a customer service department of 350+ people, creating structures and procedures where none existed and building quality control standards to ensure best-in-class service for our customers. Currently, I’m SVP, Head of Customer Experience at the fintech company Albert. On a more personal level, I am a produced playwright who has been recognized in over 50 national and international playwriting contests and whose plays have been performed/produced across the United States (including simultaneously on both coasts). Specifically, my plays have been performed in Washington (state), New Jersey, Massachusetts, Vermont, Kentucky,
Speaker's last talk
27:53
16+
Video
Integrating AI and RPA to Maximize the Human Experience
The audio is available only after a purchase
To tickets
Colin Crowley
SVP, Customer Experience and Playwright at Albert
-
Video
-
Audio
-
Table of contents
-
Video
-
Audio
February 11, 2021, Online
7th Annual Digital Customer Experience 2021
Request Q&A
From the conference
7th Annual Digital Customer Experience 2021
Video
Integrating AI and RPA to Maximize the Human Experience
Colin Crowley in talks
Colin Crowley
SVP, Customer Experience and Playwright at Albert
Available
In cart
2 288 ₽
$29
€ 28
A$45
£25
C$42
Integrating AI and RPA to Maximize the Human Experience
Available
In cart
2 288 ₽
$29
€ 28
A$45
£25
C$42
Request Q&A
Colin Crowley
SVP, Customer Experience and Playwright at Albert
Available
In cart
2 288 ₽
$29
€ 28
A$45
£25
C$42
CX Automation Roadmap: Lessons from Experiments in AI and RPA
Available
In cart
2 288 ₽
$29
€ 28
A$45
£25
C$42
Request Q&A
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
+ 4 speakers
Available
In cart
2 288 ₽
$29
€ 28
A$45
£25
C$42
Panel Discussion: Keep Your CX on Track: Engagement Tips, Tricks and Breakthroughs
Available
In cart
2 288 ₽
$29
€ 28
A$45
£25
C$42
Request Q&A
Appears with
See more
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
See more
Tamir Bar-Haim
Managing Director and Head of Global Expansion, Advertising at AMAZON
Interested in topic “Banking and Finance”?
You might be interested in videos from this event
Colin Crowley is present on videos from these events
Colin Crowley at "7th Annual Digital Customer Experience 2021"
Available
In cart
15 694 ₽
$199
€ 191
A$309
£168
C$283
Colin Crowley at "9th Annual Customer Experience Strategies Virtual Summit"
Available
In cart
15 694 ₽
$199
€ 191
A$309
£168
C$283
Similar speakers
See more
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
See more
Amy Turner
Head of Digital Content at Informa Tech
See more
Tamir Bar-Haim
Managing Director and Head of Global Expansion, Advertising at AMAZON
Conference Cast
With ConferenceCast.tv, you get access to our library of the world's best conference talks.
943 conferences
37474 speakers
14288 hours of content
Never miss other talks of this speaker
Subscribe
Subscribed