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Alison Circle
Chief Customer Experience Officer at Columbus Metropolitan Library
Alison is Chief Customer Experience Officer for Columbus Metropolitan
Library (CML) and has more than 25 years of marketing experience. For
Library (CML) and has more than 25 years of marketing experience. For
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30 mins of content
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Topic:
Banking and Finance
Alison is Chief Customer Experience Officer for Columbus Metropolitan Library (CML) and has more than 25 years of marketing experience. For 13 years, she served as National Marketing Director for Minnesota Public Radio, then as Creative Director and Account Director at Jack Morton Worldwide, a global branding agency.
In 2004, she joined CML as Director of Marketing and Strategic Planning. In 2012, she was promoted to Chief Customer Experience Officer where she serves on the Executive Leadership Team and oversees 23 library locations as well as all programs and products. She leads programming, experience and design for the library’s new building program (10 libraries), including the Main Library. She is an in-demand speaker on issues of libraries, customer experience and design. In 2017, she was chosen for a Global Impact Award from the Customer Experience Professionals Association; she is an active participant in the Columbus Local CXPA Network and is a CCXP in addition to serving on the CXPA Board of Directors.
In 2004, she joined CML as Director of Marketing and Strategic Planning. In 2012, she was promoted to Chief Customer Experience Officer where she serves on the Executive Leadership Team and oversees 23 library locations as well as all programs and products. She leads programming, experience and design for the library’s new building program (10 libraries), including the Main Library. She is an in-demand speaker on issues of libraries, customer experience and design. In 2017, she was chosen for a Global Impact Award from the Customer Experience Professionals Association; she is an active participant in the Columbus Local CXPA Network and is a CCXP in addition to serving on the CXPA Board of Directors.
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Fireside Chat: Hitting Refresh and Delivering on CX Through Design and the Lens of CX
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Alison Circle
Chief Customer Experience Officer at Columbus Metropolitan Library
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October 15, 2020, Online
9th Annual Customer Experience Strategies Virtual Summit
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9th Annual Customer Experience Strategies Virtual Summit
Video
Fireside Chat: Hitting Refresh and Delivering on CX Through Design and the Lens of CX
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€ 28
A$45
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C$42
Fireside Chat: Hitting Refresh and Delivering on CX Through Design and the Lens of CX
Available
In cart
2 288 ₽
$29
€ 28
A$45
£25
C$42
Request Q&A
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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