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Mélanie Bois
Customer-Focus Strategy, Customer Experience at Banque Nationale du Canada
With more than 15 years of experience, I held roles as managers and
principal advisor roles to top level management in Customer Experience
principal advisor roles to top level management in Customer Experience
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26 mins of content
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Topic:
Banking and Finance
With more than 15 years of experience, I held roles as managers and principal advisor roles to top level management in Customer Experience and Strategic Marketing Development.
I have demonstrated concrete results and expertise in : Corporate Customer-oriented Strategy, Customer Experience (CX) Program Development and Implementation, Voice of Customer (VOC) Program Development and Implementation, Customer Experience Design & Solutions, Solutions Development and Implementation, Employees Engagement to Customer Culture (Marketing HR), Marketing & Market Research, Customer Insights, Customer Loyalty Measure Program, Customer Experience Measures & ROI, Development of Sustainable and Value-added Offers / Services & Products, Innovation Processes, Service Enhancement and Standards, CX Continuous Improvement Processes.
I have demonstrated concrete results and expertise in : Corporate Customer-oriented Strategy, Customer Experience (CX) Program Development and Implementation, Voice of Customer (VOC) Program Development and Implementation, Customer Experience Design & Solutions, Solutions Development and Implementation, Employees Engagement to Customer Culture (Marketing HR), Marketing & Market Research, Customer Insights, Customer Loyalty Measure Program, Customer Experience Measures & ROI, Development of Sustainable and Value-added Offers / Services & Products, Innovation Processes, Service Enhancement and Standards, CX Continuous Improvement Processes.
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How to Build the Most Customer-Focused Company in the World
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Mélanie Bois
Customer-Focus Strategy, Customer Experience at Banque Nationale du Canada
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October 15, 2020, Online
9th Annual Customer Experience Strategies Virtual Summit
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9th Annual Customer Experience Strategies Virtual Summit
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How to Build the Most Customer-Focused Company in the World
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Mélanie Bois
Customer-Focus Strategy, Customer Experience at Banque Nationale du Canada
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How to Build the Most Customer-Focused Company in the World
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€ 28
A$45
£25
C$41
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