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Sara Schmidt
Vice President, Enterprise Strategy at Agriculture Financial Services Corporation (AFSC)
As a generalist, Sara’s contributions have been focused on solving
complex business problems across a variety of disciplines. She has
complex business problems across a variety of disciplines. She has
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Topic:
Banking and Finance
As a generalist, Sara’s contributions have been focused on solving complex business problems across a variety of disciplines. She has spent over 25 years in the insurance and financial services field, progressing in leadership roles of sales, client service, client and employee experience, and strategy. Sara is an enthusiastic sponsor for change, experienced in both designing and implementing successful strategic client experience initiatives that transform culture. Sara has helped organizations develop cross-functional Client Experience (CX) strategies to effectively embed a culture of client centricity. Over the last 7 years, Sara’s CX focus has been on developing a digital CX delivery model, introducing agile CRM tools to the organization, developing a Voice of the Client program, and establishing corporate measures for Client Service scoring (Net Promotor/CSAT/CES).
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Harnessing COVID Disruption Towards Wider Organization CX Success
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Sara Schmidt
Vice President, Enterprise Strategy at Agriculture Financial Services Corporation (AFSC)
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October 16, 2020, Online
9th Annual Customer Experience Strategies Virtual Summit
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9th Annual Customer Experience Strategies Virtual Summit
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Harnessing COVID Disruption Towards Wider Organization CX Success
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Sara Schmidt
Vice President, Enterprise Strategy at Agriculture Financial Services Corporation (AFSC)
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Harnessing COVID Disruption Towards Wider Organization CX Success
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C$42
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