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Patrick Bach
Service Design at CIBC
The very best experiences are the ones that were thoughtfully designed
with people in mind. As a Service Design champion, I lead a variety
with people in mind. As a Service Design champion, I lead a variety
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2 events
2 videos
61 mins of content
25 viewers
Topic:
Banking and Finance
The very best experiences are the ones that were thoughtfully designed with people in mind. As a Service Design champion, I lead a variety of strategic initiatives across organizations, each one seeking to better understand employees & customers to inform the design of great services & experiences.
In addition to delivering on key strategic projects, I have over the last several years focused on skill-building and change management. I've coached and trained teams as they've made the shift towards Design lead methodologies and embraced new ways of thinking and working.
In addition to delivering on key strategic projects, I have over the last several years focused on skill-building and change management. I've coached and trained teams as they've made the shift towards Design lead methodologies and embraced new ways of thinking and working.
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Panel Discussion: How to Utilize Customer Insights to Design Exceptional Digital Experiences
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Patrick Bach
Service Design at CIBC
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September 22, 2021, Online
Customer Experience Digital Transformation Summit
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Customer Experience Digital Transformation Summit
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Panel Discussion: How to Utilize Customer Insights to Design Exceptional Digital Experiences
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Panel Discussion: How to Utilize Customer Insights to Design Exceptional Digital Experiences
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Panel Discussion: Improve Customer Experience and Create a Frictionless Experience
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Patrick Bach at "Customer Experience for Financial Services Summit 2021"
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