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Patrick Bach

Service Design at CIBC

The very best experiences are the ones that were thoughtfully designed
with people in mind. As a Service Design champion, I lead a variety
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The very best experiences are the ones that were thoughtfully designed with people in mind. As a Service Design champion, I lead a variety of strategic initiatives across organizations, each one seeking to better understand employees & customers to inform the design of great services & experiences.

In addition to delivering on key strategic projects, I have over the last several years focused on skill-building and change management. I've coached and trained teams as they've made the shift towards Design lead methodologies and embraced new ways of thinking and working.
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Patrick Bach
Service Design at CIBC
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Panel Discussion: How to Utilize Customer Insights to Design Exceptional Digital Experiences

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Service Design at CIBC
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Patrick Bach
Service Design at CIBC
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Panel Discussion: Improve Customer Experience and Create a Frictionless Experience

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Appears with
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Jim Tincher

Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Christine Berglund

Senior Director Data Experiences at Capital One
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Maya Shapiro

Applied Anthropology / Design Research at CIBC
Interested in topic “Banking and Finance”?

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