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Arnaud Jammaers
CX & Design Leader at Mastercard
Arnaud Jammaers is Vice President of Customer Experience and Design at
Mastercard, focusing on supporting the continued growth and
Mastercard, focusing on supporting the continued growth and
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Topic:
Banking and Finance
Arnaud Jammaers is Vice President of Customer Experience and Design at Mastercard, focusing on supporting the continued growth and development of the firm’s global digital products. His primary responsibilities include managing a team that co-creates, banking solutions, API approaches, and AI/IOT solutions for clients.
Before joining Mastercard in 2015, Arnaud was the former Creative Director of E-TRADE. During his tenure, he had primary responsibility for leading the firm’s internal UX and design teams that supported all enterprise design projects, including E-TRADE’s advanced trading, mobile and web platforms. Prior to this role, Arnaud spent six years as Creative Director at the UX and design consultancy TandemSeven, which was recently acquired by Rightpoint.
Earlier in his career, Arnaud was co-founder and creative director of New York City’s Arrow Design Studio. This independent UX design start-up serviced a wide-range of clients, including Microsoft, Reuters, Campbells, and Fiserv. He earned a BFA in Graphic Design from Rowan University. When not working at Mastercard’s Techhub in Union Square, he resides in New Jersey with his witty wife and two amazing sons.
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Panel Discussion: Improve Customer Experience and Create a Frictionless Experience
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Arnaud Jammaers
CX & Design Leader at Mastercard
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April 20, 2021, Online
Customer Experience for Financial Services Summit 2021
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Customer Experience for Financial Services Summit 2021
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Panel Discussion: Improve Customer Experience and Create a Frictionless Experience
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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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