Speaker videos

K.V. Dipu

President at Bajaj Allianz General Insurance Company

Mr K V Dipu is President & Head of Operations and Customer Service at
Bajaj Allianz General Insurance Company. He has led numerous industry

Add to favorites

1 event

1 video

30 mins of content

11 viewers

Topic: Banking and Finance

#amazon alexa #attention #bank #barcode #chatbot #conversation #customer experience #customer satisfaction #digital transformation #empathy

Mr K V Dipu is President & Head of Operations and Customer Service at Bajaj Allianz General Insurance Company. He has led numerous industry leadership projects as the head of operations, communities & customer service @ Asia's leading general insurance company. Mr Dipu forefronts the digital transformation drive at Bajaj Allianz GIC, leveraging start-ups from fintech/insure tech globally, while leading a team of ~1600 people in 170 locations. A management graduate from the Indian Institute of Management Lucknow (IIM Lucknow), he joined Bajaj Allianz GIC in 2016 after a stellar career of nearly 20 years with GE Capital. During Mr Dipu’s distinguished career spanning over 24 years, his forte has been combining digital transformation with deep domain expertise & six sigma rigor to redesign the business model for operational excellence and customer delight. Bajaj Allianz GIC features in IDC’s list of top 20 insurers for 2020 in the Asia Pacific, is ranked # 7 in the list of global top 100 digital insurers and has twice been awarded “Digital Insurer of the Year” across Asia. Mr Dipu is a certified lean six sigma black belt and a member of the Harvard Business Review Advisory Council, an opt-in research group of business professionals. Many of his accomplishments have received industry awards & press coverage. A speaker on transformation & innovation at various domestic & global industry forums, he is also an IvyExec mentor & a member of the Customer Advisory Board of UiPath.

Speaker's last talk