Events Add an event Speakers Talks Collections
 
Speaker videos

Susanna Baque

Senior Director Global Customer Experience at SCIEX

Susanna Baque is the global leader of Customer Experience at SCIEX, a
Danaher Company, since January 2014. She has worked in the Life
Add to favorites
1 event
1 video
31 mins of content
12 viewers
Susanna Baque is the global leader of Customer Experience at SCIEX, a Danaher Company, since January 2014. She has worked in the Life Sciences industry for more than 20 years in different customer-facing functions, in direct contributor and manager roles within sales, technical support and Market Development, and finally in Customer Experience. She has a PhD in Chemistry and Biochemistry, and she started her career as a researcher and Professor of Biochemistry at the University of Barcelona, before her transition to the Life Sciences industry, which started at Applied Biosystems in 1999. She’s been driving the strengthening of the Customer-centric culture within SCIEX, leading globally cross-functional teams to revolutionize the way to interface, transact and serve customers, in order to increase customer intimacy and enhance overall customer experience, and company growth. She’s an advanced certified practitioner for the DBS (Danaher Business System) tool set on Customer Experience, supporting Danaher companies to implement and drive Customer Experience strategy and initiatives. She’s leading Diversity & Inclusion initiatives, mainly focused on Women, at a Danaher level.
Speaker's last talk
The audio is available only after a purchase
To tickets
Susanna Baque
Senior Director Global Customer Experience at SCIEX
+ 2 speakers
  • Video
  • Audio
  • Table of contents
  • Video
  • Audio
Request Q&A
Video
Panel Discussion: Bridging the Gap Between Ideation and Execution of Digital CX Initiatives

Susanna Baque in talks

Sandra Fornasier
Head of the Customer Insights and Experience team at Autodesk
+ 2 speakers
Available
In cart
1 846 ₽
1 846 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$41
C$41

Panel Discussion: Bridging the Gap Between Ideation and Execution of Digital CX Initiatives

Available
In cart
1 846 ₽
1 846 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$41
C$41
Request Q&A
Appears with
See more

Hitesh Patel

Leading Specialty Strategic Solutions at McKesson Canada
See more

Sandra Fornasier

Head of the Customer Insights and Experience team at Autodesk
Interested in topic “Business Services”?

You might be interested in videos from this event

November 9 - 10, 2021
Online
14
154
brand, consumer, covid-19, customer, customer experience, cx, cxs, digital, engagement
Susanna Baque is present on videos from this event
Susanna Baque at "10th Annual Customer Experience Strategies Summit"
Available
In cart
12 663 ₽
12 663 ₽
$199
$199
€ 195
€ 195
A$301
A$301
£168
£168
C$276
C$276
November 9 - 10, 2021
Online
14
154
brand, consumer, covid-19, customer, customer experience, cx, cxs, digital, engagement
Similar speakers
See more

John Furrier

Cofounder & CEO at SiliconANGLE Media
##thecube #19-inch rack #2021 #3d computer graphics #5g +565

Conference Cast

With ConferenceCast.tv, you get access to our library of the world's best conference talks.

Conference Cast
946 conferences
37606 speakers
14373 hours of content
Never miss other talks of this speaker