Events Add an event Speakers Talks Collections
 
Speaker videos

Kristi Gole

VP, Head of Transformation at Global Hotel Alliance

Kristi is a passionate change agent, currently delivering a full
transformation of the DISCOVERY loyalty program: its value proposition
Add to favorites
1 event
1 video
27 mins of content
8 viewers
Kristi is a passionate change agent, currently delivering a full transformation of the DISCOVERY loyalty program: its value proposition, its delivery, and its promotion at Global Hotel Alliance.

Global Hotel Alliance (GHA) is the world’s largest alliance of independent luxury hotel brands (35 brands with over 500 hotels in 85 countries). Kristi was part of the original team in this start-up and helped build the brand, the global marketing team, and the first-of-its-kind experiential loyalty program – DISCOVERY – from the ground-up. DISCOVERY now has over 11 million members driving $2 billion in topline revenue and has won over 80 industry awards for its program and marketing innovations.

Kristi has 20 years of experience in consumer-centric roles, starting in luxury retail at Neiman Marcus where she held buying, merchandising, loyalty and marketing roles. She joined GHA in 2009 and helped launch and grow the loyalty program, largely focused on CRM, direct marketing and digital experience to increase engagement. In recent years she has been dedicated to product development based on customer insights and project management of the program roadmap.

Kristi serves on the Hospitality Innovation Advisory Council at Vation Ventures and Brand Innovators Innovation Advisory Council, is a frequent speaker at industry events, and is an annual judge for the Adrian Awards. She has a BS from Cornell University with a concentration in Consumer Economics and has an EMBA from NEOMA Business
Speaker's last talk
The audio is available only after a purchase
To tickets
The files are available only after a purchase
To tickets
Kristi Gole
VP, Head of Transformation at Global Hotel Alliance
  • Video
  • Audio
  • Files
  • Table of contents
  • Video
  • Audio
  • Files
Request Q&A
Video
Lessons Learned on Implementing a Customer Led Transformation That Builds Brand Loyalty

Kristi Gole in talks

Kristi Gole
VP, Head of Transformation at Global Hotel Alliance
Available
In cart
1 825 ₽
1 825 ₽
$29
$29
€ 29
€ 29
A$45
A$45
£25
£25
C$41
C$41

Lessons Learned on Implementing a Customer Led Transformation That Builds Brand Loyalty

Available
In cart
1 825 ₽
1 825 ₽
$29
$29
€ 29
€ 29
A$45
A$45
£25
£25
C$41
C$41
Request Q&A
Interested in topic “Business Services”?

You might be interested in videos from this event

November 9 - 10, 2021
Online
14
145
brand, consumer, covid-19, customer, customer experience, cx, cxs, digital, engagement
Kristi Gole is present on videos from this event
Kristi Gole at "10th Annual Customer Experience Strategies Summit"
Available
In cart
12 519 ₽
12 519 ₽
$199
$199
€ 198
€ 198
A$306
A$306
£171
£171
C$276
C$276
November 9 - 10, 2021
Online
14
145
brand, consumer, covid-19, customer, customer experience, cx, cxs, digital, engagement
Similar speakers
See more

Amy Turner

Head of Digital Content at Informa Tech
#adoption #advertising #ai event #ai interview #ai summit +306
See more

John Furrier

Cofounder & CEO at SiliconANGLE Media
##thecube #19-inch rack #2021 #3d computer graphics #5g +565
See more

Stuart Miniman

Director of Market Insights, Cloud Platforms at Red Hat
##thecube #5g #@thecube #adoption #ai-infused network +346

Conference Cast

With ConferenceCast.tv, you get access to our library of the world's best conference talks.

Conference Cast
946 conferences
37606 speakers
14373 hours of content
Never miss other talks of this speaker