Speakers on Banking and Finance

adoption, agency (philosophy), amazon (company), attention, autocomplete, automation, brand, categorization, chatbot, computer, concept, conversation, creativity, customer engagement, customer experience, customer relationship management, decision-making, design, direct-to-consumer, email, empathy, experiment, feeling, food safety, gmail, health, human, idea, insurance, intelligence, internet bot, investor, language, loyalty program, meal, mind, nerve, online chat, operationalization, organization, point of sale, price, productivity, quality assurance, reason, retail, robotic process automation, social media, software , spreadsheet, subscription business model, sympathy, ticketmaster, time, touchpoint, understanding, unmanned aerial vehicle, upselling, vehicle insurance

advertising, amazon (company), analytics, bank, behavior, brand, capital one, chatbot, concept, conversation, cooperative, credibility, customer experience, customer relationship management, dashboard (business), decision-making, digital marketing, domino's pizza, education, expert, facebook, goal, goodreads, google ads, harpercollins, instagram, internal communications, leadership, long tail, marketing strategy, mobile app, online banking, personalization, pleasure, reason, sales, search engine optimization, social media, team, time, touchpoint, value proposition

advertising, amazon (company), analytics, brand, chatbot, customer experience, customer relationship management, dashboard (business), expert, facebook, goodreads, google ads, harpercollins, instagram, internal communications, leadership, marketing strategy, pleasure, sales, search engine optimization, social media, team, touchpoint

analytics, apple inc., behavior, best practice, bias, brand, communication, conversation, database, decision-making, emotion, facebook, feeling, focus group, human, image segmentation, interview, market segmentation, motivation, negativity bias, perception, reason, research, thought

ai, ai4, ai4 2020, alexander tsyplikhin, alphadyne asset management, analytics, apple inc., artificial, artificial intelligence, automation, bank, business value, computer science, credibility, customer engagement, customer experience, customer relationship management, customer satisfaction, deba sahoo, design, digital transformation, fidelity, fidelity investments, finance, financial modeling, financial services, goal, google, graphcore, high-frequency trading, human, ibm, infidelity, intelligence, invest, investing, investment management, ioana boier, john finneran, kanye west, leadership, learning, learning curve, likelihood function, long tail, machine, machine learning, microsoft powerpoint, ml, monte carlo method, omnichannel, pattern recognition, pleasure, prediction, predictive analytics, recycling, risk, robotics, sales, sinequa, state street, strategic management, team, time, time series, unstructured data, victor martinez, world wide web

attention, brand, customer experience, customer satisfaction, customer service, data transmission, digital transformation, future, innovation, insurance, net promoter, omnichannel, organization, personalization, reality, reason, research, response rate (survey), software , symbol, tabletop role-playing game, tax, text messaging, time

amazon alexa, attention, bank, barcode, chatbot, conversation, customer experience, customer satisfaction, digital transformation, empathy, generation z, interactive voice response, language, machine learning, millennials, mind, mobile phone, nature, omnichannel, reason, research, self-service, translation, youtube

amazon alexa, attention, bank, barcode, chatbot, conversation, customer experience, customer satisfaction, digital transformation, empathy, generation z, interactive voice response, language, machine learning, millennials, mind, mobile phone, nature, omnichannel, reason, research, self-service, translation, youtube

accessibility, analytics, best practice, crowdsourcing, customer experience, customer service, end user, expert, goal, google, information, inquiry, inventory, mobile app, product lifecycle, qualitative research, retail, search engine, search engine optimization, self-service, strategy guide, touchpoint, trustpilot

agricultural machinery, agriculture, brand, co-creation, computer, customer experience, customer satisfaction, downtime, empathy, farmer, feeling, fertilizer, goal, innovation, kwaito, microsoft windows, mind, over-the-air programming, pain, question, sales, telemetry, top-down and bottom-up design, touchpoint

advertising, amazon (company), analytics, bank, big data, brand, co-creation, credit, credit card, customer experience, digital identity, economic bubble, emotion, eureka effect, expert, feeling, finance, governance, interest, investment management, investor, knowledge, leadership, learning, loan, machine learning, market (economics), mind, money laundering, online chat, option (finance), organizational culture, pleasure, predictive modelling, privacy, psychology, reason, risk, social media, videotelephony

aesthetics, art, blue cross blue shield association, brand, business, competitive advantage, culture, customer experience, design, emotion, failure, leadership, lean startup, market (economics), market share, mind, mobile app, nature, nothing, patient, prototype, question, servant leadership, startup company

aesthetics, art, blue cross blue shield association, brand, business, competitive advantage, culture, customer experience, design, emotion, failure, leadership, lean startup, market (economics), market share, mind, mobile app, nature, nothing, patient, prototype, question, servant leadership, startup company

brand, chatbot, communication, customer experience, customer relationship management, empathy, expert, information, infrastructure, intelligence, inventory, jaybird (company), learning, logitech, mind, mindset, privacy, reason, risk, sales, telecommuting, translation, ultimate ears

analytics, consultant, customer experience, dashboard (business), digital transformation, email, empowerment, expert, feeling, mobile app, oshkosh corporation, psychology, qr code, questionnaire, real-time computing, research, six sigma, spreadsheet, supply chain, target corporation, team, telecommuting, volunteering, world wide web

advertising campaign, brand, bread, cloud computing, consumer behaviour, customer experience, customer relationship management, dashboard (business), demand, digital transformation, grubhub, internet, king arthur baking, mobile app, omnichannel, online advertising, online and offline, online shopping, personalization, point of sale, retail, sourdough, text messaging, virtual museum

amazon (company), attention, brand, conversation, courage, creativity, customer experience, design, distributed workforce, empathy, facebook, force, information, internet, logistics, mind, reason, ritual, self-reflection, supply chain, touchpoint, use case

amazon (company), attention, brand, conversation, courage, creativity, customer experience, design, distributed workforce, empathy, facebook, force, information, internet, logistics, mind, reason, ritual, self-reflection, supply chain, touchpoint, use case

amazon (company), attention, brand, conversation, courage, creativity, customer experience, design, distributed workforce, empathy, facebook, force, information, internet, logistics, mind, reason, ritual, self-reflection, supply chain, touchpoint, use case

amazon (company), behavior, black friday (shopping), brand, budget, business-to-business, chatbot, christmas and holiday season, consumer behaviour, customer experience, customer satisfaction, cyber monday, instagram, internet celebrity, mobile app, omnichannel, online shopping, reality, retail, shopify, social media, truth, twitter, zappos

asset, canada, community, credit union, customer, economic development, evaluation, experience, gas, goal, ideation (creative process), imagination, information, intrinsic value (ethics), investment, map, organization, psychological resilience, resource, root, skill, space, team, understanding, united states

adolescence, american dream, bank, behavior, brand, corporate social responsibility, customer experience, dream, framing (social sciences), goal, history, internal communications, leadership, market analysis, marketing strategy, millennials, mindset, narrative, problem solving, research, synergy, target market, team, verbal identity

automation, brand, chatbot, communication, customer experience, customer relationship management, facebook, google search, luck, millennials, online banking, online chat, payment card industry data security standard, personal identification number, reason, regulatory compliance, retail, small talk, supermarket, target audience, target corporation, twitter, videotelephony, world wide web

automation, brand, chatbot, communication, customer experience, customer relationship management, facebook, google search, luck, millennials, online banking, online chat, payment card industry data security standard, personal identification number, reason, regulatory compliance, retail, small talk, supermarket, target audience, target corporation, twitter, videotelephony, world wide web

apple inc., automated teller machine, bank, cash, contactless payment, credit card, customer experience, financial technology, financial transaction, know your customer, loyalty program, money, money laundering, payment, regulatory compliance, retail, shopping, shopping mall, social distancing, supermarket, team, the home depot, time management, walmart, wire transfer

apple inc., automated teller machine, bank, cash, contactless payment, credit card, customer experience, financial technology, financial transaction, know your customer, loyalty program, money, money laundering, payment, regulatory compliance, retail, shopping, shopping mall, social distancing, supermarket, team, the home depot, time management, walmart, wire transfer

adobe inc., brand, chatbot, cloud computing, concept, customer experience, customer relationship management, database, direct marketing, email, google play, mind, mindset, president's choice, president's choice financial, privacy law, programmer, retail, salesforce, sms, software , telecommunication, thought, touchpoint, value proposition

adobe inc., amusement park, brand, chatbot, cloud computing, competition, concept, culture, customer experience, customer relationship management, data, database, digital transformation, digitization, direct marketing, disneyland, email, empowerment, entertainment, goal, google play, innovation, leadership, learning, meaning of life, mind, mindset, nature, post-traumatic stress disorder, president's choice, president's choice financial, privacy law, programmer, question, resistor, retail, salesforce, sms, software , telecommunication, thought, touchpoint, value proposition

a delicate balance (play), brand, collaboration, communication, communications management, consumer behaviour, customer relationship management, email, emotion, machine learning, mail, natural environment, news, online and offline, page layout, personal data, privacy, readability, self-service, sms, system, world wide web

analytics, automated teller machine, bank, brand, business, business intelligence, cash, chief operating officer, communication, credit, credit card, customer experience, dashboard (business), mobile banking, onboarding, online banking, sales, self-service, strategic planning, strategy, the onion, touchpoint, venmo