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Melissa Mohun
Vice President, Digital Customer Experience at Scotiabank
allstate, brand, customer experience, education, empathy, feeling, human, information, insurance, interview, learning, mobile phone, omnichannel, online and offline, personalization, research, risk, scotiabank, smartphone, startup company, strategy, text messaging, touchpoint, transparency (behavior), understanding
Linh Lawler
Director, Customer Experience at Anixter
allstate, brand, customer experience, education, empathy, feeling, human, information, insurance, interview, learning, mobile phone, omnichannel, online and offline, personalization, research, risk, scotiabank, smartphone, startup company, strategy, text messaging, touchpoint, transparency (behavior), understanding
Karen Sawyer
Head, Customer Loyalty, Personal & Business Banking Canada at BMO Bank of Montreal
allstate, brand, customer experience, education, empathy, feeling, human, information, insurance, interview, learning, mobile phone, omnichannel, online and offline, personalization, research, risk, scotiabank, smartphone, startup company, strategy, text messaging, touchpoint, transparency (behavior), understanding
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
7-eleven, advertising, allstate, amazon (company), analytics, apple inc., art, atb financial, atlanta, atlanta hawks, attention, bank, behavior, belief, best practice, bit, blog, brainstorming, brand, budget, business-to-business, canada, canadian imperial bank of commerce, car, case study, cave, charles, prince of wales, chatbot, cherry picking, chief executive officer, cloud computing, cognition, columbus, ohio, commercial off-the-shelf, competition, concept, conversation, covid-19 pandemic, credit, credit card, credit union, culture, customer, customer experience, dashboard (business), data, demography, design, design thinking, digital transformation, e-book, education, email, empathy, employee retention, employment, engineering, ethos, experience, experiment, expert, extraversion and introversion, facebook, feedback, feeling, fellow, financial services, firefox, folk music, food safety, franklin county, ohio, future, ge healthcare, gift card, god, google ads, google chrome, grape, grocery store, hashtag, health, health care, hindsight bias, homeschooling, hope, hour, http cookie, hubspot, human, incentive, information, innovation, insurance, intelligence, internet, interview, investment, investor, jaw, jeff bezos, jim cantore, keynote, knowledge, knowledge management, lag, landing page, language, leadership, learning, leech, linkedin, loyalty program, luck, m&t bank, machine, machine learning, map, meaning of life, medallia, microsoft, millennials, mind, mindset, mining, minneapolis, minnesota, mirror, mobile phone, motivation, music, nashville, tennessee, neonatal intensive care unit, nerve, net income, net promoter, north america, north carolina, ocean, ohio, omaha, nebraska, omnichannel, onboarding, online advertising, online and offline, online chat, ontario, operationalization, organization, password, patient, persona, personalization, philadelphia, physical education, plant, poles, post-it note, price, prince of darkness (ozzy osbourne album), problem solving, property, property tax, psychological safety, psychology, quality assurance, question, quiz, raleigh, north carolina, rap-up, real-time computing, reason, research, restaurant, retail, risk, sales, sampling (statistics), san francisco, science, scotiabank, sentiment analysis, service blueprint, severe acute respiratory syndrome coronavirus 2, shopping, smartphone, social justice, social media, software engineering, space, startup company, state farm, strategy, supermarket, sympathy, target audience, target corporation, tax, tax levy, taxpayer, team, technology, ted (conference), telecommuting, telemetry, temperature, text messaging, the home depot, thought, ticketmaster, time, title insurance, tool, touchpoint, transparency (behavior), troubleshooting, trust (social science), twitter, understanding, united kingdom, united states, usability, usability testing, user experience design, vehicle insurance, verizon communications, vice president of the united states, videotelephony, virtual event, visa inc., weather, web browser, wi-fi, youtube, zendesk, zoom (software)
Forest Jing
Chief Evangelist at DAOPS FOUNDATION
allstate, apartment, atari, baby transport, car, cheerleading, child, coffee, coffeemaker, customer, dyslexia, eastern orthodox church, forest, future, hell, iceland, israel, make believe, news, paradise, productivity, software development, south korea, truth, youtube
Lingxi Xie
Senior Researcher at Huawei
alabaster, allstate, angle, bad romance, bolton, calculator, cattle, computer, conceptual model, correlation and dependence, cosine similarity, europe, factory, fade (audio engineering), food, france, invoice, jakarta, mechanics, perception, price, space, suicide, text messaging, trigonometric functions, universal video attack
Jan Berktold
ДолжностьPrincipal Software Engineer & Tech Lead, Storage Platform at Roblox
allstate, atom, bit, conversation, costco, desire, email, food, fox, helicopter, holiday inn, hour, latency (engineering), lisinopril, map, message, microsoft, onerepublic, patient, pawn stars, roblox, santiago, text messaging, the old man and the sea
Jason Brett
Founder at Value Technology Foundation
allstate, analytics, bank, bitcoin, bitcoin 2021, bitcoin 2021 conference, bitcoin 2021 content, bitcoin 2021 live stream, bitcoin 2021 livestream, bitcoin 2021 pump, bitcoin 2021 video, bitcoin conference, bitcoin conference 2021, bitcoin magazine, bitcoin magazine conference, bitcoin price, bitcoin value, blockchain, capital market, caucus, cloud computing, commodity futures trading commission, computer, crypto, cryptocurrency, cynthia lummis, dean witter reynolds, deposit account, deposit insurance, digital currency, discount window, federal deposit insurance corporation, federal reserve, financial crisis, financial technology, financial transaction, francis suarez, free market, futures contract, gold standard, indymac, innovation, jack dorsey, jason brett, know your customer, libra (digital currency), market liquidity, michael saylor, monetary policy, money, money laundering, money market fund, nick szabo, paul volcker, payment system, regulatory compliance, research, reserve requirement, ripple labs, ron paul, stablecoin, stockbroker, tony hawk, u.s. securities and exchange commission, united states congress, united states senate
Steve Waldman
Owner at Diamond Wholesale Group
allstate, bitcoin, cannabidiol, class action, credit, credit card, deposit insurance, federal deposit insurance corporation, financial transaction, hsbc, insurance, interest, interest rate, inventory, iso 9362, merchant account, mobile app, payment, price, regulatory compliance, retail, self-insurance, society for worldwide interbank financial telecommunication, sweden, uniform commercial code
Erik Jepson
Head of Digital Client Experience and Platforms at Morgan Stanley
advertising, allstate, analytics, attribution (marketing), bank, big tech, client engagement, disintermediation, edward jones, emery skolfield, erik jepson, ernst & young, financial services, financial technology, fintech, general data protection regulation, hearsay, hearsay systems, innovators, loan, mind, money, morgan stanley, mortgage loan, nikhil lele, ownership, pricing, privacy, reason, roger tye, sms, social strategies, subscription business model, success, summit, time, touchpoint, transparency (behavior), unsecured debt, value proposition, wealth
Roger Tye
Vice President, Digital and User Experience, Marketing at Allstate
advertising, allstate, analytics, attribution (marketing), bank, big tech, client engagement, disintermediation, edward jones, emery skolfield, erik jepson, ernst & young, financial services, financial technology, fintech, general data protection regulation, hearsay, hearsay systems, innovators, loan, mind, money, morgan stanley, mortgage loan, nikhil lele, ownership, pricing, privacy, reason, roger tye, sms, social strategies, subscription business model, success, summit, time, touchpoint, transparency (behavior), unsecured debt, value proposition, wealth
Emery Skolfield
Principal, Marketing at Edward Jones
advertising, allstate, analytics, attribution (marketing), bank, big tech, client engagement, disintermediation, edward jones, emery skolfield, erik jepson, ernst & young, financial services, financial technology, fintech, general data protection regulation, hearsay, hearsay systems, innovators, loan, mind, money, morgan stanley, mortgage loan, nikhil lele, ownership, pricing, privacy, reason, roger tye, sms, social strategies, subscription business model, success, summit, time, touchpoint, transparency (behavior), unsecured debt, value proposition, wealth
Nikhil Lele
Partner/Principal - Digital & Growth Leader at Ernst & Young
advertising, allstate, analytics, attribution (marketing), bank, big tech, brand, business, business model, business-to-business, client engagement, credit card, customer experience, disintermediation, edward jones, emery skolfield, erik jepson, ernst & young, ethics, fee, financial services, financial technology, fintech, general data protection regulation, hearsay, hearsay systems, innovators, loan, mind, mobile banking, mobile payment, modernization theory, money, morgan stanley, mortgage loan, news, nikhil lele, online banking, ownership, personalization, pricing, privacy, psychological resilience, reason, regulatory compliance, retail, revenue, roger tye, sales, sms, social strategies, strategic management, subscription business model, success, summit, tax, time, touchpoint, transparency (behavior), unsecured debt, value proposition, wealth
Michael McLaughlin
AVP, Management Information at AXIS Capital
allstate, analytics, attention, big data, computer file, customer stories, dashboards, data quality, database, file format, insurance, microsoft excel, microsoft onenote, microsoft sql server, pdf, powershell, ratio, server (computing), spreadsheet, sql, stored procedure, table (database), underwriting, use case, visualization (graphics), web browser, world wide web
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