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Melissa Mohun
Vice President, Digital Customer Experience at Scotiabank
allstate, brand, customer experience, education, empathy, feeling, human, information, insurance, interview, learning, mobile phone, omnichannel, online and offline, personalization, research, risk, scotiabank, smartphone, startup company, strategy, text messaging, touchpoint, transparency (behavior), understanding
Linh Lawler
Director, Customer Experience at Anixter
allstate, brand, customer experience, education, empathy, feeling, human, information, insurance, interview, learning, mobile phone, omnichannel, online and offline, personalization, research, risk, scotiabank, smartphone, startup company, strategy, text messaging, touchpoint, transparency (behavior), understanding
Karen Sawyer
Head, Customer Loyalty, Personal & Business Banking Canada at BMO Bank of Montreal
allstate, brand, customer experience, education, empathy, feeling, human, information, insurance, interview, learning, mobile phone, omnichannel, online and offline, personalization, research, risk, scotiabank, smartphone, startup company, strategy, text messaging, touchpoint, transparency (behavior), understanding
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
advertising, allstate, amazon (company), analytics, apple inc., art, atb financial, attention, bank, behavior, belief, best practice, blog, brainstorming, brand, budget, business-to-business, canadian imperial bank of commerce, case study, chatbot, cherry picking, cloud computing, cognition, columbus, ohio, commercial off-the-shelf, concept, conversation, covid-19 pandemic, credit, credit card, culture, customer, customer experience, design, design thinking, digital transformation, e-book, education, empathy, employee retention, employment, engineering, ethos, experiment, expert, facebook, feedback, feeling, food safety, franklin county, ohio, future, google ads, grocery store, health, health care, hindsight bias, homeschooling, hope, http cookie, hubspot, human, incentive, information, innovation, insurance, intelligence, internet, interview, investment, investor, jeff bezos, knowledge, lag, landing page, language, leadership, learning, loyalty program, machine learning, meaning of life, microsoft, millennials, mind, mindset, mining, mirror, mobile phone, motivation, music, neonatal intensive care unit, nerve, net income, net promoter, ohio, omnichannel, onboarding, online advertising, online and offline, operationalization, organization, password, persona, personalization, post-it note, price, problem solving, property, property tax, psychological safety, psychology, quality assurance, question, real-time computing, reason, research, retail, risk, sales, sampling (statistics), science, scotiabank, sentiment analysis, service blueprint, shopping, smartphone, social media, software engineering, space, startup company, strategy, supermarket, sympathy, target audience, target corporation, tax, tax levy, taxpayer, team, technology, telecommuting, telemetry, text messaging, the home depot, thought, ticketmaster, time, touchpoint, transparency (behavior), troubleshooting, trust (social science), understanding, usability, usability testing, user experience design, vehicle insurance
Forest Jing
Chief Evangelist at DAOPS FOUNDATION
allstate, apartment, atari, baby transport, car, cheerleading, child, coffee, coffeemaker, customer, dyslexia, eastern orthodox church, forest, future, hell, iceland, israel, make believe, news, paradise, productivity, software development, south korea, truth, youtube
Lingxi Xie
Senior Researcher at Huawei
alabaster, allstate, angle, bad romance, bolton, calculator, cattle, computer, conceptual model, correlation and dependence, cosine similarity, europe, factory, fade (audio engineering), food, france, invoice, jakarta, mechanics, perception, price, space, suicide, text messaging, trigonometric functions, universal video attack
Jan Berktold
ДолжностьPrincipal Software Engineer & Tech Lead, Storage Platform at Roblox
allstate, atom, bit, conversation, costco, desire, email, food, fox, helicopter, holiday inn, hour, latency (engineering), lisinopril, map, message, microsoft, onerepublic, patient, pawn stars, roblox, santiago, text messaging, the old man and the sea
Steve Waldman
Owner at Diamond Wholesale Group
allstate, bitcoin, cannabidiol, class action, credit, credit card, deposit insurance, federal deposit insurance corporation, financial transaction, hsbc, insurance, interest, interest rate, inventory, iso 9362, merchant account, mobile app, payment, price, regulatory compliance, retail, self-insurance, society for worldwide interbank financial telecommunication, sweden, uniform commercial code
Erik Jepson
Head of Digital Client Experience and Platforms at Morgan Stanley
advertising, allstate, analytics, attribution (marketing), bank, big tech, client engagement, disintermediation, edward jones, emery skolfield, erik jepson, ernst & young, financial services, financial technology, fintech, general data protection regulation, hearsay, hearsay systems, innovators, loan, mind, money, morgan stanley, mortgage loan, nikhil lele, ownership, pricing, privacy, reason, roger tye, sms, social strategies, subscription business model, success, summit, time, touchpoint, transparency (behavior), unsecured debt, value proposition, wealth
Roger Tye
Vice President, Digital and User Experience, Marketing at Allstate
advertising, allstate, analytics, attribution (marketing), bank, big tech, client engagement, disintermediation, edward jones, emery skolfield, erik jepson, ernst & young, financial services, financial technology, fintech, general data protection regulation, hearsay, hearsay systems, innovators, loan, mind, money, morgan stanley, mortgage loan, nikhil lele, ownership, pricing, privacy, reason, roger tye, sms, social strategies, subscription business model, success, summit, time, touchpoint, transparency (behavior), unsecured debt, value proposition, wealth
Emery Skolfield
Principal, Marketing at Edward Jones
advertising, allstate, analytics, attribution (marketing), bank, big tech, client engagement, disintermediation, edward jones, emery skolfield, erik jepson, ernst & young, financial services, financial technology, fintech, general data protection regulation, hearsay, hearsay systems, innovators, loan, mind, money, morgan stanley, mortgage loan, nikhil lele, ownership, pricing, privacy, reason, roger tye, sms, social strategies, subscription business model, success, summit, time, touchpoint, transparency (behavior), unsecured debt, value proposition, wealth
Nikhil Lele
Partner/Principal - Digital & Growth Leader at Ernst & Young
advertising, allstate, analytics, attribution (marketing), bank, big tech, brand, business, business model, business-to-business, client engagement, credit card, customer experience, disintermediation, edward jones, emery skolfield, erik jepson, ernst & young, ethics, fee, financial services, financial technology, fintech, general data protection regulation, hearsay, hearsay systems, innovators, loan, mind, mobile banking, mobile payment, modernization theory, money, morgan stanley, mortgage loan, news, nikhil lele, online banking, ownership, personalization, pricing, privacy, psychological resilience, reason, regulatory compliance, retail, revenue, roger tye, sales, sms, social strategies, strategic management, subscription business model, success, summit, tax, time, touchpoint, transparency (behavior), unsecured debt, value proposition, wealth
Michael McLaughlin
AVP, Management Information at AXIS Capital
allstate, analytics, attention, big data, computer file, customer stories, dashboards, data quality, database, file format, insurance, microsoft excel, microsoft onenote, microsoft sql server, pdf, powershell, ratio, server (computing), spreadsheet, sql, stored procedure, table (database), underwriting, use case, visualization (graphics), web browser, world wide web
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