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Anna Foat
Design Led, Passionate Innovator at DISRUPTIVE EDGE
amazon alexa, apple inc., atb financial, behavior, bit, brand, business, business value, chatbot, cherry picking, cloud computing, conversation, covid-19 pandemic, customer experience, design thinking, digital transformation, empathy, employment, empowerment, feeling, future, homeschooling, hope, innovation, insight, internet, jeff bezos, life insurance, massage, microsoft excel, mindset, omnichannel, onboarding, peer-to-peer, pension, psychological safety, psychology, research, retirement, risk, self-service, team, technology, telecommuting, training, trust (social science), video
Chris Turchansky
Chief Experience Officer at ATB Financial
analytics, atb financial, behavior, belief, brand, business acumen, cherry picking, collaboration, communication, concept, conversation, covid-19 pandemic, critical thinking, customer experience, customer satisfaction, data, design, design thinking, digital transformation, empathy, feeling, future, homeschooling, hope, innovation, internet, jeff bezos, leadership, mindset, project management, project management institute, psychological safety, psychology, qualitative research, research, risk, sense, soft skills, strategy, team, technology, telecommuting, trust (social science), wicked problem
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
advertising, allstate, amazon (company), analytics, apple inc., art, atb financial, attention, bank, behavior, belief, best practice, blog, brainstorming, brand, budget, business-to-business, canadian imperial bank of commerce, case study, chatbot, cherry picking, cloud computing, cognition, columbus, ohio, commercial off-the-shelf, concept, conversation, covid-19 pandemic, credit, credit card, culture, customer, customer experience, design, design thinking, digital transformation, e-book, education, empathy, employee retention, employment, engineering, ethos, experiment, expert, facebook, feedback, feeling, food safety, franklin county, ohio, future, google ads, grocery store, health, health care, hindsight bias, homeschooling, hope, http cookie, hubspot, human, incentive, information, innovation, insurance, intelligence, internet, interview, investment, investor, jeff bezos, knowledge, lag, landing page, language, leadership, learning, loyalty program, machine learning, meaning of life, microsoft, millennials, mind, mindset, mining, mirror, mobile phone, motivation, music, neonatal intensive care unit, nerve, net income, net promoter, ohio, omnichannel, onboarding, online advertising, online and offline, operationalization, organization, password, persona, personalization, post-it note, price, problem solving, property, property tax, psychological safety, psychology, quality assurance, question, real-time computing, reason, research, retail, risk, sales, sampling (statistics), science, scotiabank, sentiment analysis, service blueprint, shopping, smartphone, social media, software engineering, space, startup company, strategy, supermarket, sympathy, target audience, target corporation, tax, tax levy, taxpayer, team, technology, telecommuting, telemetry, text messaging, the home depot, thought, ticketmaster, time, touchpoint, transparency (behavior), troubleshooting, trust (social science), understanding, usability, usability testing, user experience design, vehicle insurance
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