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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
7-eleven, advertising, allstate, amazon (company), analytics, apple inc., art, atb financial, atlanta, atlanta hawks, attention, bank, behavior, belief, best practice, bit, blog, brainstorming, brand, budget, business-to-business, canada, canadian imperial bank of commerce, car, case study, cave, charles, prince of wales, chatbot, cherry picking, chief executive officer, cloud computing, cognition, columbus, ohio, commercial off-the-shelf, competition, concept, conversation, covid-19 pandemic, credit, credit card, credit union, culture, customer, customer experience, dashboard (business), data, demography, design, design thinking, digital transformation, e-book, education, email, empathy, employee retention, employment, engineering, ethos, experience, experiment, expert, extraversion and introversion, facebook, feedback, feeling, fellow, financial services, firefox, folk music, food safety, franklin county, ohio, future, ge healthcare, gift card, god, google ads, google chrome, grape, grocery store, hashtag, health, health care, hindsight bias, homeschooling, hope, hour, http cookie, hubspot, human, incentive, information, innovation, insurance, intelligence, internet, interview, investment, investor, jaw, jeff bezos, jim cantore, keynote, knowledge, knowledge management, lag, landing page, language, leadership, learning, leech, linkedin, loyalty program, luck, m&t bank, machine, machine learning, map, meaning of life, medallia, microsoft, millennials, mind, mindset, mining, minneapolis, minnesota, mirror, mobile phone, motivation, music, nashville, tennessee, neonatal intensive care unit, nerve, net income, net promoter, north america, north carolina, ocean, ohio, omaha, nebraska, omnichannel, onboarding, online advertising, online and offline, online chat, ontario, operationalization, organization, password, patient, persona, personalization, philadelphia, physical education, plant, poles, post-it note, price, prince of darkness (ozzy osbourne album), problem solving, property, property tax, psychological safety, psychology, quality assurance, question, quiz, raleigh, north carolina, rap-up, real-time computing, reason, research, restaurant, retail, risk, sales, sampling (statistics), san francisco, science, scotiabank, sentiment analysis, service blueprint, severe acute respiratory syndrome coronavirus 2, shopping, smartphone, social justice, social media, software engineering, space, startup company, state farm, strategy, supermarket, sympathy, target audience, target corporation, tax, tax levy, taxpayer, team, technology, ted (conference), telecommuting, telemetry, temperature, text messaging, the home depot, thought, ticketmaster, time, title insurance, tool, touchpoint, transparency (behavior), troubleshooting, trust (social science), twitter, understanding, united kingdom, united states, usability, usability testing, user experience design, vehicle insurance, verizon communications, vice president of the united states, videotelephony, virtual event, visa inc., weather, web browser, wi-fi, youtube, zendesk, zoom (software)
Vaibhav Verdhan
Principal Data Scientist Ireland at Johnson & Johnson
analytics, attention, business intelligence, business intelligence analyst, customer, data, data advisor, data analyst, data analytics, data protection advisor, data science, data scientist, des moines, iowa, experience, forecasting, geography, hybrid conference, hybrid events, johnson & johnson, knowledge, knowledge management, learning, machine, machine learning, management, managing data, managing data center, managing databases, manufacturing, online conference, online conference meeting, online conference platform, online event, online summit, parameter, research, science, scientist, smart manufacturing, supply chain, use case, virtual conference, virtual event, virtual event promo, virtual summit, wire, yoga
Jayesh Patel
Big Data Specialist at Rockstar Games
ai, amazon dynamodb, analytics, api, big data, blockchain, cloud computing, cluster analysis, data model, data science, data scientist, database, experiment, gene duplication, imputation (statistics), knowledge management, machine learning, metadata, online and offline, open-source software, raw data, research, science, software development, use case, video game, world wide web
Leonid Belkind
Co-Founder & Chief Technology Officer at StackPulse
continuous delivery, continuous integration, covid-19, data, development and innovation, domain-specific language, empowerment, failure, feeling, innovation, knowledge management, management, mind, motivation, organization, pain, privacy, question, reality, reliability engineering, root cause analysis, software as a service, software development, sre, system, team, truth, workflow
Prashant Kirtane
Founder & CEO at Travelstop.com
airline, attention, business model, camera, competitive advantage, conference, currency, cyberspace, data, dolphin, dominican order, experience, flight, hospitality, insurance, interlining, knowledge management, language, laptop, low-cost carrier, malaysia, management, mashup (web application hybrid), phocuswright, phocuswright conference, research, singapore, space, tourism, travel, understanding
Joe Kugler
Sr Mgr, KM and Self Help Experience at Veritas Technologies
activate19, analytics, attention, cloud computing, digital transformation, documentation, e-commerce, enterprise search, goal, google search, knowledge management, metadata, pdf, personalization, reason, research, responsive web design, salesforce.com, search, search engine indexing, search engine optimization, self-service, sharepoint, software , symantec, tab (interface), usability, veritas technologies, web design, world wide web
Andrew Ross
Marketing & Digital GTM Applications at Veritas Technologies LLC
activate19, analytics, attention, cloud computing, digital transformation, documentation, e-commerce, enterprise search, goal, google search, knowledge management, metadata, pdf, personalization, reason, research, responsive web design, salesforce.com, search, search engine indexing, search engine optimization, self-service, sharepoint, software , symantec, tab (interface), usability, veritas technologies, web design, world wide web
Joshua Goldstein
Solution Architect at Lucidworks
activate19, career counseling, computer file, computer hardware, conversation, decision-making, design, digital transformation, digital workplace, email, encrypting file system, enterprise search, facebook, feeling, generation, github, google drive, google search, high availability, icon (computing), index term, information retrieval, instagram, internet meme, knowledge management, knowledge workers, lag, login, lucidworks, management, management information system, markup language, mentorship, microsoft, microsoft word, mind, motivation, myers–briggs type indicator, new media, news feed, password, salesforce.com, sharepoint, single sign-on, social media, toy, twitter, use case, weather, web portal, web search engine, world wide web
Davey Friedman
Consumer Sales Manager at WeWork
best practice, business, collaboration, collaboration tool, conversation, customer relationship management, decision-making, google, immigration, information, knowledge management, leadership, management, online and offline, privacy, sales, sales cycle, sales process engineering, salesforce, social norm, system, team, technological convergence, technology, twitter, use case
Renu Gupta
Director, Large Enterprise at Slack
best practice, business, collaboration, collaboration tool, conversation, customer relationship management, decision-making, google, immigration, information, knowledge management, leadership, management, online and offline, privacy, sales, sales cycle, sales process engineering, salesforce, social norm, system, team, technological convergence, technology, twitter, use case
Dannie Herzberg
Head of Mid Market Sales at Slack
best practice, business, collaboration, collaboration tool, conversation, customer relationship management, decision-making, google, immigration, information, knowledge management, leadership, management, online and offline, privacy, sales, sales cycle, sales process engineering, salesforce, social norm, system, team, technological convergence, technology, twitter, use case
Eraj Siddiqui
Director, Customer Success Operations at Autodesk
best practice, business, collaboration, collaboration tool, conversation, customer relationship management, decision-making, google, immigration, information, knowledge management, leadership, management, online and offline, privacy, sales, sales cycle, sales process engineering, salesforce, social norm, system, team, technological convergence, technology, twitter, use case
Victoria Marsick
Professor of Education at Columbia University, Teachers College
augmented reality, chatbot, digital twin, entrepreneurship, expert, human resource management, human resource management system, information system, knowledge management, leadership, learning environment, learning management system, linkedin learning, mockup, modality (natural language), prepayment for service, screw, siri, talent management, talent management system, team, user-generated content, youtube
Dan Silverburg
VP & GM, Learning & Workforce at Burningglass Technologies
augmented reality, chatbot, digital twin, entrepreneurship, expert, human resource management, human resource management system, information system, knowledge management, leadership, learning environment, learning management system, linkedin learning, mockup, modality (natural language), prepayment for service, screw, siri, talent management, talent management system, team, user-generated content, youtube
Lorri Freifeld
Editor-in-Chief at Training Magazine
augmented reality, chatbot, digital twin, entrepreneurship, expert, human resource management, human resource management system, information system, knowledge management, leadership, learning environment, learning management system, linkedin learning, mockup, modality (natural language), prepayment for service, screw, siri, talent management, talent management system, team, user-generated content, youtube
Mark Cousino
Director of Learning Strategy, Design, and Technology at Boeing
augmented reality, chatbot, digital twin, entrepreneurship, expert, human resource management, human resource management system, information system, knowledge management, leadership, learning environment, learning management system, linkedin learning, mockup, modality (natural language), prepayment for service, screw, siri, talent management, talent management system, team, user-generated content, youtube
Paul Fama
Corporate Learning Leader at GE
augmented reality, chatbot, digital twin, entrepreneurship, expert, human resource management, human resource management system, information system, knowledge management, leadership, learning environment, learning management system, linkedin learning, mockup, modality (natural language), prepayment for service, screw, siri, talent management, talent management system, team, user-generated content, youtube
Todd Tauber
VP Product Marketing at Degreed
augmented reality, chatbot, digital twin, entrepreneurship, expert, human resource management, human resource management system, information system, knowledge management, leadership, learning environment, learning management system, linkedin learning, mockup, modality (natural language), prepayment for service, screw, siri, talent management, talent management system, team, user-generated content, youtube
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