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Christoph Esslinger
Founder & Managing Director at VUI.agency
amazon alexa, architect, bit, brand, charisma, chatbot, child, communication, community, concept, consultant, customer experience, customer relationship management, data science, dystopia, end user, experience, expert, google, information privacy, innovation, insurance, interface (computing), internet, it infrastructure, knowledge, language, learning, linkedin, machine learning, menu (computing), mind, mobile app, mobile phone, nap, occam's razor, online chat, paradigm, paradigm shift, paypal, persona, personalization, point of sale, president of the united states, rhetoric, science, self-service, siri, sleep, speech recognition, speech synthesis, statistics, supreme court of the united states, technology, telephone, thought, time, tower, understanding, user interface, ventus (kingdom hearts), virtual assistant, voice user interface, web browsing history, word
Greg Bennett
Director of Conversation Design at Salesforce
accent (sociolinguistics), accessibility, affordance, anthropomorphism, backchannel (linguistics), brand, business, chatbot, cloud computing, communication, conversation, conversation analysis, correlation and dependence, discourse analysis, email address, empathy, engineering, english language, experiment, gameplay of pokémon, goal, google assistant, hatred, idea, interactive voice response, intonation (linguistics), language, linguistics, linkedin, menu (computing), mind, mobile app, multimedia, multimodal interaction, omnichannel, password, perception, persona, questionnaire, reason, research, robot, salesforce, science, screen reader, sense, sensitivity and specificity, sociology, speech synthesis, startup company, statistics, storytelling, technical support, text messaging, tone (linguistics), turn-taking, twitter, understanding, use case, utterance, virtual assistant
Bill Gammell
Director of Client Experience at InMoment
behavior, belief, brand, culture, customer, customer experience, direct-to-consumer, electric light, experiment, goal, hypothesis, incandescent light bulb, inquiry, insight, learning, mind, mindset, persona, prediction, question, research, shopping, theory, thomas edison, user experience
Julie (jb) Booth
CX / UX Manager at Columbia Sportswear Company
behavior, belief, brand, culture, customer, customer experience, direct-to-consumer, electric light, experiment, goal, hypothesis, incandescent light bulb, inquiry, insight, learning, mind, mindset, persona, prediction, question, research, shopping, theory, thomas edison, user experience
Amy McGraw
VP Marketing/Chief Experience Officer at Tropical Financial Credit Union
advertising, analytics, bank, brainstorming, conversation, digital transformation, google ads, http cookie, hubspot, intelligence, investor, landing page, millennials, online advertising, persona, personalization, real-time computing, research, retail, sales, social media, touchpoint, understanding
Caroline Cathcart
Chief Administrative Officer at RPIA
advertising, amazon (company), analytics, bank, brainstorming, business model, control theory, conversation, customer experience, customer lifetime value, customer retention, dashboard (business), digital transformation, google ads, http cookie, hubspot, intelligence, investor, landing page, management consulting, market research, millennials, mobile technology, net promoter, on-time performance, onboarding, online advertising, persona, personalization, real-time computing, research, retail, revenue, sales, social media, startup company, team, telecommuting, touchpoint, understanding, upselling, value proposition
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
advertising, allstate, amazon (company), analytics, apple inc., art, atb financial, attention, bank, behavior, belief, best practice, blog, brainstorming, brand, budget, business-to-business, canadian imperial bank of commerce, case study, chatbot, cherry picking, cloud computing, cognition, columbus, ohio, commercial off-the-shelf, concept, conversation, covid-19 pandemic, credit, credit card, culture, customer, customer experience, design, design thinking, digital transformation, e-book, education, empathy, employee retention, employment, engineering, ethos, experiment, expert, facebook, feedback, feeling, food safety, franklin county, ohio, future, google ads, grocery store, health, health care, hindsight bias, homeschooling, hope, http cookie, hubspot, human, incentive, information, innovation, insurance, intelligence, internet, interview, investment, investor, jeff bezos, knowledge, lag, landing page, language, leadership, learning, loyalty program, machine learning, meaning of life, microsoft, millennials, mind, mindset, mining, mirror, mobile phone, motivation, music, neonatal intensive care unit, nerve, net income, net promoter, ohio, omnichannel, onboarding, online advertising, online and offline, operationalization, organization, password, persona, personalization, post-it note, price, problem solving, property, property tax, psychological safety, psychology, quality assurance, question, real-time computing, reason, research, retail, risk, sales, sampling (statistics), science, scotiabank, sentiment analysis, service blueprint, shopping, smartphone, social media, software engineering, space, startup company, strategy, supermarket, sympathy, target audience, target corporation, tax, tax levy, taxpayer, team, technology, telecommuting, telemetry, text messaging, the home depot, thought, ticketmaster, time, touchpoint, transparency (behavior), troubleshooting, trust (social science), understanding, usability, usability testing, user experience design, vehicle insurance
Sarah Shewey
Founder and CEO at Happily
art, atmosphere, billionaire, brand, brand awareness, business community, calculator, climate, climate change, cmx media, cmx summit, collaboration, community, community management, conversation, culture, documentary, emotion, entrepreneur, entrepreneurship, evangelism, facebook, feedback, feeling, folk music, food, forest, fundraising, future, goal, greenhouse gas, greenhouse gas emissions, greenwashing, how to, how to be an entrepreneur, how to start a business, human, hunger, information, innovation, inspiration, internet, investing, leadership, like button, linkedin, marketing mix, mass, motivation, myspace, myth, nature, net promoter, nisse (folklore), number, online community, paralanguage, percentage, persona, platform, pollution, poverty, reason, return on investment, revenue, robot, san francisco, silicon valley, silicon valley startups, startup advice, startup business tips, startup company, startup entrepreneurs, startup grind, startup ideas, startup news, startup stories, startup tips, success story, sustainability, sustainable development goals, technology, technology news, tree, unicorn, venture capital
Prashanthi Ravanavarapu
Senior Director of Product Management at PayPal
aid, bank, best practice, business marketing, business model, credit, fee, feeling, gender neutrality, health, innovation, interview, investment, learning, mind, overdraft, paycheck, payment, paypal, persona, poverty, product design, product management, research, social impact, strong business, tax refund, tech circus, text messaging
Cory Albert
Director of Sales, Financial Services at Faraday
automation, behavior, cloud computing, cluster analysis, communication, consumer, customer engagement, data science, data warehouse, digital transformation, facebook, financial, financial technology, findevr, finovate, fintech, future, image segmentation, information, learning, life-cycle assessment, machine learning, map, mathematics, persona, prediction, scanning electron microscope, tool
Paolo Tamagnini
Data Scientist at KNIME
ai, amazon elastic compute cloud, analytics, automation, chart, cloud computing, collaboration, comma-separated values, component object model, computer file, data mining, data science, deep learning, dropbox (service), fall summit, firefox, guided analytics, hyperparameter (machine learning), instagram, intelligence analysis, knime, knime analytics platform, login, machine learning, mathematical optimization, microsoft excel, odsc, odsc india, persona, safari (web browser), server (computing), stakeholder, web browser, widget (gui), world wide web
Phil Winters
Customer Perspective Champion, Data Whisperer at CIAgenda
collaboration, data science, deep dive, fall summit, integrated deployment, knime, knime analytics platform, persona, stakeholder
Hans Van Dam
Co-founder and CEO at Conversation Design Institute
amazon (company), analytics, anxiety, brand, business process, chatbot, choice architecture, cognition, communication, conversation, cooperative principle, credit card, data model, empathy, expert, face, feeling, gender, information, language, long tail, mastercard, mind, motivation, nonverbal communication, paralanguage, pareidolia, paypal, persona, psychological stress, psychology, sneakers, social proof, turn-taking, twitter, uncanny valley, understanding, use case, voice user interface, wizard of oz experiment
Phoebe Ohayon
Head of Design & Co-founder at VoiceBranding
apple inc., bitching betty, brand, colonel sanders, communication, conversation, email, emotion, empathic accuracy, empathy, identity (social science), kfc, language processing in the brain, linkedin, mind, natural language processing, pain, perception, persona, reason, siri, speech, twitter, user experience
Monica Austin
Director, Marketing at Netflix
borderline personality disorder, emotion, empowerment, entertainment, feeling, hero, hindsight bias, injustice, justice, language, leadership, mental disorder, miscarriage of justice, persona, personality disorder, rape, risk, sexism, silicon valley (tv series), social media, storytelling, stranger things, truth, vulnerability (computing), when they see us
Aaron Estes
Lockheed Martin Fellow at Lockheed Martin
actor, asset, at&t, attack surface, computer security, concept, confidence, credential, cyberattack, cybersecurity, devil, devops, hacker, information, infosec, lockheed martin, mind, motivation, persona, reason, relevance, risk, rsa, rsac, rsaconference, security, security hacker, threat model, tool, wheelchair
Robin Yeman
Sr. Fellow at Lockheed Martin
actor, asset, at&t, attack surface, computer security, concept, confidence, credential, cyberattack, cybersecurity, devil, devops, hacker, information, infosec, lockheed martin, mind, motivation, persona, reason, relevance, risk, rsa, rsac, rsaconference, security, security hacker, threat model, tool, wheelchair
João Paulo Mariano de Lima
Business Analyst at Banco Daycoval
accuracy and precision, ambiguity, android (operating system), apple id, apple inc., arm architecture, array data type, attention, avx-512, banco do brasil, central processing unit, database, employment, facebook, file system, function (mathematics), google play, google search, groundbreakers, hash function, http cookie, icon (computing), instruction set architecture, internet, ios, jar (file format), java platform, micro edition, javafx, linux, messaging apps, microsoft windows, mobile app, mobile technology, multilingualism, online chat, openjdk, oracle cloud, oracle developers, patch (computing), persona, processor register, productivity, question, sequence, siri, small talk, software , use case, web chat, whatsapp, world wide web
Srini Vinnakota
Senior Director, Product Management at Oracle
accuracy and precision, ambiguity, android (operating system), apple id, apple inc., arm architecture, array data type, attention, avx-512, banco do brasil, central processing unit, database, employment, facebook, file system, function (mathematics), google play, google search, groundbreakers, hash function, http cookie, icon (computing), instruction set architecture, internet, ios, jar (file format), java platform, micro edition, javafx, linux, messaging apps, microsoft windows, mobile app, mobile technology, multilingualism, online chat, openjdk, oracle cloud, oracle developers, patch (computing), persona, processor register, productivity, question, sequence, siri, small talk, software , use case, web chat, whatsapp, world wide web
Icaro Cruz
Customer Success Specialist at Oracle
accuracy and precision, ambiguity, android (operating system), apple id, apple inc., arm architecture, array data type, attention, avx-512, banco do brasil, central processing unit, database, employment, facebook, file system, function (mathematics), google play, google search, groundbreakers, hash function, http cookie, icon (computing), instruction set architecture, internet, ios, jar (file format), java platform, micro edition, javafx, linux, messaging apps, microsoft windows, mobile app, mobile technology, multilingualism, online chat, openjdk, oracle cloud, oracle developers, patch (computing), persona, processor register, productivity, question, sequence, siri, small talk, software , use case, web chat, whatsapp, world wide web
DeVaris Brown
Chief Executive Officer at Floodgate Academy
android (operating system), architecture, best practice, blog, braintree (company), computer security, credit card, democracy, design, devops, divorce, ethics, firefox, hackathon, hacker, ideology, itil, knowledge, kubernetes , language, leadership, linkedin, linux, microsoft, microsoft windows, mind, mockup, news, open-source software, parameter, payment, persona, price, product lifecycle, prototype, question, reason, rss, software , stand-up comedy, twitter, web feed, wife, windows xp
Sneha Viswalingam
Test Automation Engineer at Zoll lifevest
automation, cat, code review, cucumber (software), data, debugging, employment, expert, feedback, google chrome, java (programming language), linkedin, manual testing, microsoft azure, microsoft visual studio, organization, persona, quality assurance, reliability (statistics), software , software bug, test automation, troubleshooting, twitter, youtube
Jenny Magic
Content Marketing Strategist, Speaker & Mentor at Convince & Convert
#contenttech, abm, abraham, account based marketing, account-based marketing, advertising mail, attention, beer, best marketing technology conference, broadcast syndication, chicken, consultant, content marketing, content marketing institute, content marketing world, content strategy, content technology, cost, customer, data, data integration, demand gen, demand generation, digital marketing, email, email address, evolution, informa, marketing technology, martech, organization, persona, purchase funnel, sales, team, top martech conference, ubm, web conferencing, web syndication
Sean Amster
Digital Marketing Manager | Adjunct Instructor at Henry Company | Penn State Great Valley
art, attribution (marketing), best practice, brand, case study, content marketing, content strategy, conversation, credibility, customer, education, hope, information, jar jar binks, landing page, leadership, pay-per-click, persona, private equity, reason, research, sales, sales process engineering, unicorn (finance)
Tasha Drew
Sr. MTS at eBay
accessibility, adoption, best practice, bug bounty program, c++, chief executive officer, community, computer, conformity, control plane, denial-of-service attack, design, end user, evolution, github, goal, google, google docs, google search, hierarchy, icon (computing), inclusive design, java (programming language), kubernetes , memphis, tennessee, mentorship, multitenancy, open-source software, organization, pdf, persona, quantitative research, reason, research, research design, resource, team, technology, twitter, understanding, usability, user experience, vmware, witchcraft, youtube
Ted Prince
SVP Analytics Solutions at Neustar
amazon (company), analytics, api, attribution (marketing), audience building, bit, brand, building an audience, evaluation, forecasting, general data protection regulation, liveramp, loyalty program, market (economics), mobile app, online and offline, performance indicator, performance marketing, persona, pricing, privacy, rampup, rampup conference, sales, science, subscription business model, taxonomy (general), touchpoint
Amanda Baron
Director of Digital Media at Hilton
amazon (company), analytics, api, attribution (marketing), audience building, bit, brand, building an audience, evaluation, forecasting, general data protection regulation, liveramp, loyalty program, market (economics), mobile app, online and offline, performance indicator, performance marketing, persona, pricing, privacy, rampup, rampup conference, sales, science, subscription business model, taxonomy (general), touchpoint
Steve Haffer
SVP/ Chief Costumer Officer at Big Lots Stores
amazon (company), analytics, api, attribution (marketing), audience building, bit, brand, building an audience, evaluation, forecasting, general data protection regulation, liveramp, loyalty program, market (economics), mobile app, online and offline, performance indicator, performance marketing, persona, pricing, privacy, rampup, rampup conference, sales, science, subscription business model, taxonomy (general), touchpoint
Jessica Lustgarten Courtemanche
VP/Director, Data & Analysis at Digitas
advertising, amazon (company), analytics, api, attribution (marketing), audience building, big data, bit, blockchain, brand, building an audience, communication, confucianism, cooperative, direct marketing, disneyland, evaluation, evangelicalism, forecasting, general data protection regulation, leadership, liveramp, loyalty program, market (economics), mobile app, omnichannel, omnichannel ecosystem, omnichannel marketing, omnichannel view, online and offline, performance indicator, performance marketing, persona, price, pricing, privacy, question, rampup, rampup conference, sales, science, subscription business model, target corporation, taxonomy (general), touchpoint, truth, uber
Lindsay Chastain
Marketing Director, Global Performance Media, Partnerships, & Content at Ancestry
accountability, advertising, amazon (company), analytics, ancestry, api, attribution (marketing), audience building, bank, bit, bra, brand, building an audience, chief financial officer, conde nast, credit, credit score, evaluation, facebook, forecasting, general data protection regulation, goodway group, google, horizon media, internet, inventory, liveramp, loyalty program, market (economics), mobile app, mortgage loan, news, online and offline, perception, performance indicator, performance marketing, persona, pricing, privacy, programmatic advertising, prostitution, rampup, rampup conference, risk, sales, science, subscription business model, taxonomy (general), touchpoint, transparency (behavior), understanding, united states congress, youtube
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