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Dennis Wakabayashi
Global Innovation Advisor at Cemantica
amazon (company), attention, barclays, brand, canada, chair, chatbot, consumer, conversation, courage, covid-19 pandemic, creativity, crowdsourcing, culture, customer, customer experience, customer satisfaction, customer service, design, distributed workforce, empathy, experience, facebook, feedback, firefox, fireside chats, food, force, gartner, gift card, google chrome, information, internet, language, logistics, logitech, magic quadrant, message, mind, momentum, online chat, organization, poles, reason, ritual, router (computing), self-reflection, solution, supply chain, take-out, technology, text messaging, touchpoint, united states, use case, voice of the customer, worldview, zappos, zendesk
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
7-eleven, advertising, allstate, amazon (company), analytics, apple inc., art, atb financial, atlanta, atlanta hawks, attention, bank, behavior, belief, best practice, bit, blog, brainstorming, brand, budget, business-to-business, canada, canadian imperial bank of commerce, car, case study, cave, charles, prince of wales, chatbot, cherry picking, chief executive officer, cloud computing, cognition, columbus, ohio, commercial off-the-shelf, competition, concept, conversation, covid-19 pandemic, credit, credit card, credit union, culture, customer, customer experience, dashboard (business), data, demography, design, design thinking, digital transformation, e-book, education, email, empathy, employee retention, employment, engineering, ethos, experience, experiment, expert, extraversion and introversion, facebook, feedback, feeling, fellow, financial services, firefox, folk music, food safety, franklin county, ohio, future, ge healthcare, gift card, god, google ads, google chrome, grape, grocery store, hashtag, health, health care, hindsight bias, homeschooling, hope, hour, http cookie, hubspot, human, incentive, information, innovation, insurance, intelligence, internet, interview, investment, investor, jaw, jeff bezos, jim cantore, keynote, knowledge, knowledge management, lag, landing page, language, leadership, learning, leech, linkedin, loyalty program, luck, m&t bank, machine, machine learning, map, meaning of life, medallia, microsoft, millennials, mind, mindset, mining, minneapolis, minnesota, mirror, mobile phone, motivation, music, nashville, tennessee, neonatal intensive care unit, nerve, net income, net promoter, north america, north carolina, ocean, ohio, omaha, nebraska, omnichannel, onboarding, online advertising, online and offline, online chat, ontario, operationalization, organization, password, patient, persona, personalization, philadelphia, physical education, plant, poles, post-it note, price, prince of darkness (ozzy osbourne album), problem solving, property, property tax, psychological safety, psychology, quality assurance, question, quiz, raleigh, north carolina, rap-up, real-time computing, reason, research, restaurant, retail, risk, sales, sampling (statistics), san francisco, science, scotiabank, sentiment analysis, service blueprint, severe acute respiratory syndrome coronavirus 2, shopping, smartphone, social justice, social media, software engineering, space, startup company, state farm, strategy, supermarket, sympathy, target audience, target corporation, tax, tax levy, taxpayer, team, technology, ted (conference), telecommuting, telemetry, temperature, text messaging, the home depot, thought, ticketmaster, time, title insurance, tool, touchpoint, transparency (behavior), troubleshooting, trust (social science), twitter, understanding, united kingdom, united states, usability, usability testing, user experience design, vehicle insurance, verizon communications, vice president of the united states, videotelephony, virtual event, visa inc., weather, web browser, wi-fi, youtube, zendesk, zoom (software)
Tracy Miranda
Director of Open Source Community at CloudBees
acura, adoption, alexander kohlhofer, android, api, apple, apple inc., architecture, automation, best practice, bird, bit, blog, blue-green deployment, book, brand, brian dawson, bruce lee, c.g. conn, cat, cheese, cloud, cloud computing, cloud native computing foundation, cloudbees, columbidae, community, complexity, concept, configuration management, continuous delivery, continuous deployment, continuous integration, conversation, coupon, covid-19 pandemic, creativity, crowdsourcing, culture, derivative, devil, devops, devops journey, devops trinity, devops world, devops world jenkins world 2019, dialogue, disco, distributed version control, dog, ecosystem, ellen thorne, email, end user, envy, experience, eye, facebook, feather, feedback, financial industry regulatory authority, folk music, free software movement, future, generation, goal, god, google drive, hashtag, hour, https, huawei, hyponymy and hypernymy, impostor syndrome, infographic, information, infrastructure, innovation, international system of units, interoperability, interview, itunes, jenkins world, job interview, kubernetes , language, leadership, lego, light, lightning, linux, linux foundation, logistics, los angeles, machine,, mailing list, marble, memory, microservices, microsoft, mind, mobile app, mobile web, money, moritz plassnig, motivation, nasa, netflix, news, nike, inc., nintendo, nintendo switch, nothing, numerical control, online chat, open source, open-source software, open-source-software movement, oracle corporation, organization, organizational culture, outreachy, panel discussion, pathology, pdf, people and culture, pipeline (computing), pleasure, poles, productivity, reality, reason, red hat, research, sas (software), scrum (software development), security, self-awareness, selfie, shame, software , software delivery process, software development, software development process, space shuttle, space shuttle discovery, species, spotify, statistics, strategic management, sustainability, syndrome, tank, technology, telecommuting, test automation, texet, the elder scrolls v: skyrim, timer, toddler, tool, tracy miranda, transparency (behavior), tree, tulsa, oklahoma, twitter, umbrella, understanding, unit testing, universe of the legend of zelda, use case, vegeta, version control, web development, wi-fi, witchcraft, workflow, xbox, xperia, youtube, алсу, википедия, интернет, калуга, молодёжный жилой комплекс, мтс (компания), муз-тв, открытое программное обеспечение, россия, союз правых сил, яндекс
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