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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
advertising, allstate, amazon (company), analytics, apple inc., art, atb financial, attention, bank, behavior, belief, best practice, blog, brainstorming, brand, budget, business-to-business, canadian imperial bank of commerce, case study, chatbot, cherry picking, cloud computing, cognition, columbus, ohio, commercial off-the-shelf, concept, conversation, covid-19 pandemic, credit, credit card, culture, customer, customer experience, design, design thinking, digital transformation, e-book, education, empathy, employee retention, employment, engineering, ethos, experiment, expert, facebook, feedback, feeling, food safety, franklin county, ohio, future, google ads, grocery store, health, health care, hindsight bias, homeschooling, hope, http cookie, hubspot, human, incentive, information, innovation, insurance, intelligence, internet, interview, investment, investor, jeff bezos, knowledge, lag, landing page, language, leadership, learning, loyalty program, machine learning, meaning of life, microsoft, millennials, mind, mindset, mining, mirror, mobile phone, motivation, music, neonatal intensive care unit, nerve, net income, net promoter, ohio, omnichannel, onboarding, online advertising, online and offline, operationalization, organization, password, persona, personalization, post-it note, price, problem solving, property, property tax, psychological safety, psychology, quality assurance, question, real-time computing, reason, research, retail, risk, sales, sampling (statistics), science, scotiabank, sentiment analysis, service blueprint, shopping, smartphone, social media, software engineering, space, startup company, strategy, supermarket, sympathy, target audience, target corporation, tax, tax levy, taxpayer, team, technology, telecommuting, telemetry, text messaging, the home depot, thought, ticketmaster, time, touchpoint, transparency (behavior), troubleshooting, trust (social science), understanding, usability, usability testing, user experience design, vehicle insurance
Jason Pryor
Warehouse Associate at AWS
amazon web services, automation, aws, aws cloud, aws re:inforce, aws re:inforce 2019, aws re:inforce 2019 sessions, aws security, bastion host, best practice, castle, cloud, cloud computing, cloud security, cloud security community, compliance, culture, data center, data protection, database, dem05-r, demo session, demo theater, detective controls, governance, guard rail, health insurance portability and accountability act, identity, incident response, infrastructure security, internet of things, it infrastructure, learning conference, mentorship, payment card industry data security standard, penetration test, post-it note, regulatory compliance, risk, risk assessment, security, security best practices, social norm, software bug, static program analysis, supply chain, technology, trade secret, vulnerability (computing)
Anna Watt
Co-founder at WSCSeattle
accessibility, active listening, adjective, adoption, affordable housing, analgesic, art, art museum, atlassian, beach, best practice, bit, black hole, brainstorming, breakpoint, button, camera, campus, canvas, cat, chapel, chicken, communication, community, community of practice, commuting, computer keyboard, culture, data, decision-making, design, design thinking, drill, education, email, emoji, empathy, end user, experience, facial expression, fee, feedback, feeling, floor, forest, general data protection regulation, gentrification, geology, goal, google photos, google search, halloween, headphones, high fidelity, higher education, home page, hour, human, hypothesis, icon (computing), image, industry, information, infrastructure, internet, interrupt, irony, javascript, jsconfhi, laptop, lo-fi music, magazine, maine, maine coon, microphone, mobile phone, mockup, motivation, mural, museum, music, oregon, pageview, pain, portland, oregon, post-it note, pressure, pretzel, proposition, prototype, question, remote work, research, room, san francisco, san francisco bay area, seattle, sense of community, shared decision-making in medicine, side effect, social stigma, software , sorting, space, speakerphone, stairs, stanford university, startup company, take-out, the stig, thumb signal, time, tool, trainspotting (film), troubleshooting, twitter, understanding, university, user experience, user profile, value proposition, video, video camera, videotelephony, virtual office, wall, website wireframe, whiteboard, wi-fi, wire-frame model, word, work culture, working time, worksheet, workshop, youtube, zoo, zoom video communications
Tim Brown
Chairman at IDEO
adolescence, amazon rainforest, art, case study, creativity, design, design ethics, design thinking, end user, engineering, fresh water, hippocratic oath, human, idea, imagination, matter, microsoft powerpoint, post-it note, primum non nocere, problem solving, risk, theory, thought, tradition, truth, wealth
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