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Paul Menchov
Co-founder, CTO at CoinList
amazon (company), angellist, blockchain, blockfin, coinlist, computer security, correlation and dependence, crowdfunding, cryptocurrency, financial services, hedge fund, incentive, initial coin offering, interest, know your customer, lendit, lendit fintech, market (economics), market liquidity, mining, money laundering, option (finance), paul menchov, private equity, protocol labs, security (finance), startup company, stock, tokenization (data security), touchpoint, valuation (finance)
April Dunford
Founder and CEO at Ambient Strategy
analytics, brand, business, business intelligence, car, concept, conversation, crocs, customer relationship management, data warehouse, database, definition, elon musk, email, engineering, footwear, gmail, headlamp, intelligence, investment banking, lead generation, market segmentation, marketing strategy, mergers and acquisitions, microsoft outlook, mind, nothing, pricing, regional municipality of waterloo, robot, robotics, roomba, sales, salesforce, salesforce.com, self-driving car, siri, slack (software), startup company, target market, touchpoint, vacuum cleaner
Teresa Anania
Sr. Director, Digital Customer Success at Autodesk
analytics, autodesk, b4b model, building information modeling, business, business model, business rule, conference keynote, customer experience, customer journey, customer lifetime value, customer success, customer support model, educational technology, female tech leader, innovation, it services conference, managed services trends, market segmentation, marketing strategy, mind, operationalization, option (finance), outcome based, personalization, product lifecycle, proofpoint, inc., reason, risk, saas, self-service, services sales, subscription business model, technology as a service playbook, technology service industry, technology services industry association, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, web portal, women in tech
Martin Dove
Vice President at TSIA
account-based marketing, adolescence, analytics, architect, automation, b4b model, best practice, communication, community, culture, customer experience, customer satisfaction, customer success, customer support model, email, feeling, forecasting, governance, information, it services conference, keynote panel, laer, managed services trends, market segmentation, onboarding, option (finance), point of sale, privacy, product lifecycle, professional services, profit (economics), question, reason, research, retail, revenue, sales, sales process engineering, service economy, services sales, subscription business model, subscription model, team, technology as a service playbook, technology service industry, technology services industry association, ted (conference), time, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, use case, world wide web
Steve Frost
Vice President of Research - Expand Selling at TSIA
account-based marketing, adolescence, analytics, architect, automation, b4b model, best practice, communication, community, culture, customer experience, customer satisfaction, customer success, customer support model, email, feeling, forecasting, governance, information, it services conference, keynote panel, laer, managed services trends, market segmentation, onboarding, option (finance), point of sale, privacy, product lifecycle, professional services, profit (economics), question, reason, research, retail, revenue, sales, sales process engineering, service economy, services sales, subscription business model, subscription model, team, technology as a service playbook, technology service industry, technology services industry association, ted (conference), time, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, use case, world wide web
Bo Di Muccio
Distinguished VP, Professional Services Research at TSIA
architect, b4b model, best practice, communication, community, culture, customer experience, customer satisfaction, customer success, customer support model, email, feeling, forecasting, information, it services conference, keynote panel, laer, managed services trends, onboarding, product lifecycle, professional services, question, reason, research, revenue, sales, sales process engineering, services sales, subscription model, team, technology as a service playbook, technology service industry, technology services industry association, ted (conference), time, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, use case
Phil Nanus
VP, Customer Success Research at TSIA
architect, b4b model, best practice, communication, community, culture, customer experience, customer satisfaction, customer success, customer support model, email, feeling, forecasting, information, it services conference, keynote panel, laer, managed services trends, onboarding, product lifecycle, professional services, question, reason, research, revenue, sales, sales process engineering, services sales, subscription model, team, technology as a service playbook, technology service industry, technology services industry association, ted (conference), time, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, use case
J.B. Wood
President & CEO at TSIA
adobe inc., adoption, amazon web services, analytics, asset, atul gawande, b4b model, behavior, brand, business model, business value, churn rate, cisco systems, conference keynote, culture, curriculum, customer, customer experience, customer relationship management, customer support model, dividend, education, empathy, end user, fence (criminal), financial transaction, function (mathematics), go to market, gross margin, incentive, incentive program, it services conference, jb wood, learning, leverage (finance), long tail, managed services trends, market (economics), mergers and acquisitions, microsoft, microsoft azure, news, onboarding, option (finance), product lifecycle, profit (economics), ptc (software company), reason, resale partner, research, revenue stream, risk, saas partner, sales, sales process engineering, salesforce.com, service-level agreement, services sales, software development, solution partner, startup company, stock, strategic management, subscription business model, supply chain, target corporation, technology as a service playbook, technology service industry, technology services industry association, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, value proposition, web portal, xaas channel partner
Thomas Lah
Executive Director
analytics, apple inc., architect, attention, automation, b4b model, bank, best practice, blue planet, brand, business model, business process automation, business roundtable, business value, ciena, communication, community, conference keynote, culture, customer, customer experience, customer relationship management, customer satisfaction, customer success, customer support model, design, digital transformation, diversification (finance), dot-com bubble, economic bubble, economics, email, equity (finance), feeling, forecasting, goal, governance, gross margin, heat, human nature, income, information, innovation, internet, investment management, it services conference, keynote panel, kroger, laer, leadership, learning, leverage (finance), managed services trends, market (economics), market analysis, market segmentation, mergers and acquisitions, microsoft, mind, monetization, nature, networking solutions provider, news, onboarding, option (finance), pack (canine), performance indicator, philips, portfolio management, price, pricing, problem solving, product lifecycle, product management, professional services, profit (economics), project management, proofpoint, inc., question, reality, reason, regulatory compliance, requirement, research, revenue, revenue generation, rick hamilton, robotic process automation, saas, saas keynote, saas offer, sales, sales process engineering, services sales, sneeze, software , steve jobs, stock, subscription business model, subscription model, synergy, team, technology as a service playbook, technology service industry, technology services industry association, ted (conference), the great atlantic & pacific tea company, thomas lah, time, tonto, top-line growth, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, use case, valuation (finance), value proposition, value-based pricing, wall street (1987 film), walmart, webex, weight, xaas offer, youtube
Art Harding
SVP GTM Strategy, Planning and Operations at New Relic
account-based marketing, advertising, analytics, b4b model, brand, cloud computing, competitive intelligence, customer relationship management, customer support model, general data protection regulation, go to market, interest, it services conference, managed services trends, mergers and acquisitions, pricing, privacy, sales, sales process engineering, sas (software), services marketing, services sales, subscription business model, technology as a service playbook, technology service industry, technology services industry association, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, upselling, use case, value proposition
Jack Johnson
VP Research, Service Revenue Generation at TSIA
account-based marketing, adolescence, analytics, automation, b4b model, community, culture, customer experience, customer support model, governance, information, it services conference, managed services trends, market segmentation, option (finance), point of sale, privacy, profit (economics), retail, sales, sales process engineering, service economy, services sales, subscription business model, technology as a service playbook, technology service industry, technology services industry association, time, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, world wide web
Anne McClelland
Vice President, Research, XaaS Channel Optimization at TSIA
account-based marketing, adolescence, analytics, automation, b4b model, channel partner, community, culture, customer, customer experience, customer support model, data, ecosystem, evolution, experience, governance, incentive, industry, information, innovation, it services conference, managed services trends, market segmentation, oem, open innovation, option (finance), organization, performance indicator, point of sale, privacy, profit (economics), research, retail, saas, sales, sales process engineering, service economy, services sales, solutions provider, subscription business model, tech providers, technology as a service playbook, technology service industry, technology services industry association, time, touchpoint, tsia, tsia certification, tsia conference, tsia customer success, tsia research, world wide web
Allan Zander
Chief Executive Officer at DataKinetics
5g, amazon alexa, brick and mortar, cmgimpact2019, cmgnews, computer science, customer engagement, customer expectations, customer experience, customer service, data, desk, desktop computer, digital transformation, facebook, genz, graphical user interface, impact2019, information technology, infrastructure, interest, internet, internet of things, it conference, mainframe, mainframe computer, millennials, mobile devices, omnichannel, optimization, performance, personalization, reality, retail, self-driving car, smart phones, smartphone, social media, starbucks, technology, tesla, toronto pearson international airport, touchpoint, twitter
John Athayde
VP of Design at CargoSense, Inc.
3d computer graphics, apple inc., buzz lightyear, computer graphics, design thinking, dreamworks animation, edwin catmull, font, human factors and ergonomics, industrial light & magic, innovation, ios, javascript, john lasseter, kung fu panda, lean startup, lean thinking, lucasfilm, microsoft excel, microsoft office, minivan, pivot table, pixar, rendering (computer graphics), reyes rendering, salesforce.com, shader, sheriff woody, software bug, sony, star trek ii: the wrath of khan, steve jobs, storyboard, texture mapping, the brave little toaster, the little mermaid (1989 film), touchpoint, toy story, toyota production system, toyota sienna, traditional animation, typography, understanding, usability, usability lab, whiteboard, wire-frame model
Mark Purvis
SVP, Revenue at ZoomInfo
automation, business, common sense, customer relationship management, data, digital era, digital transformation, economic growth, email, employment, gmail, google voice, horse, horse racing, leadership, market (economics), market segmentation, mergers and acquisitions, mind, odds, organization, reason, sales, sales development, sales development conference, sales process, speed, target corporation, time, touchpoint
Matt Kinkaid
Sales Director at Brandcast
advertising, analytics, brand, business, computer, customer relationship management, digital transformation, fence (criminal), google, innovation, internet, landing page, linkedin, marc benioff, marketing, martech, microsoft powerpoint, pdf, personalization, rep training, sales, sales and marketing, sales development, sales development conference, sales process engineering, sales rep, sales training, salesforce.com, touchpoint, web content, wordpress, world wide web
Michael Levy
Marketing & Competitive Research Analyst at GZ Consulting
analytics, attention, automation, business, business-to-business, chatbot, customer relationship management, email, innovation, internet forum, linkedin, mood (psychology), onboarding, pricing, real-time computing, retail, sales, sales development, sales development conference, sales engagement, sales ops, sales process engineering, sales vendors, salesforce.com, scalability, software as a service, touchpoint, voicemail
Lynne Trocciola
Product Management Coach and Mentor at Lynne Levy Coaching
analytics, attention, automation, business, business-to-business, chatbot, customer relationship management, email, innovation, internet forum, linkedin, mood (psychology), onboarding, pricing, real-time computing, retail, sales, sales development, sales development conference, sales engagement, sales ops, sales process engineering, sales vendors, salesforce.com, scalability, software as a service, touchpoint, voicemail
Robbie Coman
Account Representative at State Farm Insurance & Financial Services - Hunter Wyant
abstraction, android (operating system), anonymity, arbitrage, bitcoin, bitcoin core, blockchain, brand, brick and mortar, certificate authority, communication protocol, credit card, cryptocurrency, culture, currency, decentralization, digital wallet, end user, front running, google play, ios, lightning network, micropayment, mind, mission statement, mt. gox, narrative, online shopping, peer-to-peer, point of sale, power user, privacy, reason, reddit, reputation, retail, shopping, social media, stablecoin, time, touchpoint, twitter, usability, visa inc.
Kerry Washington
Pruitt Health at Community Relations Representative
abstraction, android (operating system), bitcoin, blockchain, brand, cryptocurrency, culture, currency, decentralization, end user, google play, ios, lightning network, mind, mission statement, narrative, online shopping, reason, reddit, reputation, retail, shopping, time, touchpoint, usability
Brandon Lewis
Strategic Finance Manager at Grove Collaborative
abstraction, android (operating system), bitcoin, blockchain, brand, cryptocurrency, culture, currency, decentralization, end user, google play, ios, lightning network, mind, mission statement, narrative, online shopping, reason, reddit, reputation, retail, shopping, time, touchpoint, usability
Caroline Palmer
Chief Marketing Officer and Head of Brands at RESONANCE
brand, business model, customer, design, fashion, fitnyc, food, greenwashing, high street, inventory, knitting, news, packaging and labeling, product (business), public relations, retail, sales, silk, statistics, supply chain, sustainability, sustainable development, sustainable development goals, touchpoint
Maxine Bédat
Executive Director at New Standard Institute
brand, business model, customer, design, fashion, fitnyc, food, greenwashing, high street, inventory, knitting, news, packaging and labeling, product (business), public relations, retail, sales, silk, statistics, supply chain, sustainability, sustainable development, sustainable development goals, touchpoint
Karen Wood
Founder at Neu Nomads
brand, business model, customer, design, fashion, fitnyc, food, greenwashing, high street, inventory, knitting, news, packaging and labeling, product (business), public relations, retail, sales, silk, statistics, supply chain, sustainability, sustainable development, sustainable development goals, touchpoint
Nicole Heim
Co-Founder and Creative Director at Cienne
brand, business model, customer, design, fashion, fitnyc, food, greenwashing, high street, inventory, knitting, news, packaging and labeling, product (business), public relations, retail, sales, silk, statistics, supply chain, sustainability, sustainable development, sustainable development goals, touchpoint
Anthonia Carter
Graduate Research Assistant at Cornell University
bias, brand, brand awareness, business, business process, culture, customer experience, definition, design, goal, home page, javascript, jesus, love, matter, reality, software bug, strategic planning, time, touchpoint, twitter, word-of-mouth marketing, world wide web
Paddy Benson
Co-Founder and CTO at Utmost
alibaba group, amazon (company), attention, behavior, business model, business-to-business, cloud computing, code, coding, conference, congress, consumer behaviour, customer experience, customer to customer, decentralization, developers, e-commerce, europe, fashion, future, groupon, it, logistics, omnichannel, online shopping, people, performance indicator, procurement, retail, shop retail, shopping, small business, software , software developer, software engineer, supply chain, tech, technology, touchpoint, wearedevelopers, wearedevs, world wide web
Peter Wolter
Director for Digital Retail at OTTO
alibaba group, amazon (company), attention, behavior, business model, business-to-business, cloud computing, code, coding, conference, congress, consumer behaviour, customer experience, customer to customer, decentralization, developers, e-commerce, europe, fashion, future, groupon, it, logistics, omnichannel, online shopping, people, performance indicator, procurement, retail, shop retail, shopping, small business, software , software developer, software engineer, supply chain, tech, technology, touchpoint, wearedevelopers, wearedevs, world wide web
Julia Stone
Director Digital and Innovations at REWE International AG / Billa AG
alibaba group, amazon (company), attention, behavior, business model, business-to-business, cloud computing, code, coding, conference, congress, consumer behaviour, customer experience, customer to customer, decentralization, developers, e-commerce, europe, fashion, future, groupon, it, logistics, omnichannel, online shopping, people, performance indicator, procurement, retail, shop retail, shopping, small business, software , software developer, software engineer, supply chain, tech, technology, touchpoint, wearedevelopers, wearedevs, world wide web
Andreas Kranabitl
Managing Director at SPAR ICS
alibaba group, amazon (company), attention, behavior, business model, business-to-business, cloud computing, code, coding, conference, congress, consumer behaviour, customer experience, customer to customer, decentralization, developers, e-commerce, europe, fashion, future, groupon, it, logistics, omnichannel, online shopping, people, performance indicator, procurement, retail, shop retail, shopping, small business, software , software developer, software engineer, supply chain, tech, technology, touchpoint, wearedevelopers, wearedevs, world wide web
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