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Dennis Wakabayashi
Global Innovation Advisor at Cemantica
amazon (company), attention, barclays, brand, canada, chair, chatbot, consumer, conversation, courage, covid-19 pandemic, creativity, crowdsourcing, culture, customer, customer experience, customer satisfaction, customer service, design, distributed workforce, empathy, experience, facebook, feedback, firefox, fireside chats, food, force, gartner, gift card, google chrome, information, internet, language, logistics, logitech, magic quadrant, message, mind, momentum, online chat, organization, poles, reason, ritual, router (computing), self-reflection, solution, supply chain, take-out, technology, text messaging, touchpoint, united states, use case, voice of the customer, worldview, zappos, zendesk
Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
7-eleven, advertising, allstate, amazon (company), analytics, apple inc., art, atb financial, atlanta, atlanta hawks, attention, bank, behavior, belief, best practice, bit, blog, brainstorming, brand, budget, business-to-business, canada, canadian imperial bank of commerce, car, case study, cave, charles, prince of wales, chatbot, cherry picking, chief executive officer, cloud computing, cognition, columbus, ohio, commercial off-the-shelf, competition, concept, conversation, covid-19 pandemic, credit, credit card, credit union, culture, customer, customer experience, dashboard (business), data, demography, design, design thinking, digital transformation, e-book, education, email, empathy, employee retention, employment, engineering, ethos, experience, experiment, expert, extraversion and introversion, facebook, feedback, feeling, fellow, financial services, firefox, folk music, food safety, franklin county, ohio, future, ge healthcare, gift card, god, google ads, google chrome, grape, grocery store, hashtag, health, health care, hindsight bias, homeschooling, hope, hour, http cookie, hubspot, human, incentive, information, innovation, insurance, intelligence, internet, interview, investment, investor, jaw, jeff bezos, jim cantore, keynote, knowledge, knowledge management, lag, landing page, language, leadership, learning, leech, linkedin, loyalty program, luck, m&t bank, machine, machine learning, map, meaning of life, medallia, microsoft, millennials, mind, mindset, mining, minneapolis, minnesota, mirror, mobile phone, motivation, music, nashville, tennessee, neonatal intensive care unit, nerve, net income, net promoter, north america, north carolina, ocean, ohio, omaha, nebraska, omnichannel, onboarding, online advertising, online and offline, online chat, ontario, operationalization, organization, password, patient, persona, personalization, philadelphia, physical education, plant, poles, post-it note, price, prince of darkness (ozzy osbourne album), problem solving, property, property tax, psychological safety, psychology, quality assurance, question, quiz, raleigh, north carolina, rap-up, real-time computing, reason, research, restaurant, retail, risk, sales, sampling (statistics), san francisco, science, scotiabank, sentiment analysis, service blueprint, severe acute respiratory syndrome coronavirus 2, shopping, smartphone, social justice, social media, software engineering, space, startup company, state farm, strategy, supermarket, sympathy, target audience, target corporation, tax, tax levy, taxpayer, team, technology, ted (conference), telecommuting, telemetry, temperature, text messaging, the home depot, thought, ticketmaster, time, title insurance, tool, touchpoint, transparency (behavior), troubleshooting, trust (social science), twitter, understanding, united kingdom, united states, usability, usability testing, user experience design, vehicle insurance, verizon communications, vice president of the united states, videotelephony, virtual event, visa inc., weather, web browser, wi-fi, youtube, zendesk, zoom (software)
Nicole Saunders
Manager, Community Engagement at Zendesk
blog, business community, cmx, cmx media, cmx summit, collaboration, community, community engagement, community management, community members, contentment, conversation, documentation, email, evangelism, expert, font, gamification, google search, information, innovation, internet forum, knowledge, mathematical optimization, mobile app, online community, platform, question, reputation, resource, search engine optimization, social media, team, thread (computing), user-generated content, web search engine, zendesk
Astha Malik
VP, GTM Strategy, Planning and Enablement at Zendesk
becoming an entrepreneur, belief, business, competition, customer experience, design, entrepreneur ideas, go to market, goal, how to be a successful tech entrepreneur, how to sell to midmarket, how to sell to smb, incentive, increase saas sales, innovation, leadership, market (economics), market segmentation, mind, motivation, news, oracle corporation, price, saas, saastr, sales, software as a service, start up business, starting a business, startup company, startups saas startups, successful entrepreneurs, target market, team, tech startups, touchpoint, uncertainty, use case, wechat, zendesk
Sharon Prosser
VP, Global SMB GTM and Business Development at Zendesk
becoming an entrepreneur, belief, business, competition, customer experience, design, entrepreneur ideas, go to market, goal, how to be a successful tech entrepreneur, how to sell to midmarket, how to sell to smb, incentive, increase saas sales, innovation, leadership, market (economics), market segmentation, mind, motivation, news, oracle corporation, price, saas, saastr, sales, software as a service, start up business, starting a business, startup company, startups saas startups, successful entrepreneurs, target market, team, tech startups, touchpoint, uncertainty, use case, wechat, zendesk
Ophelia Brown
Founder, Partner at Blossom Capital
amazon web services, analytics, api, business, cloud, cloud computing, culture, customer experience, email, information, innovation, investment, learning, machine learning, market (economics), mikkel svane, mobile app, mobile phone, motivation, paradigm shift, saas, saastr, saastr annual, sales, salesforce, smartphone, startup company, usability, user experience, user interface, zendesk
Mikkel Svane
CEO & Founder at Zendesk
amazon web services, analytics, api, business, cloud, cloud computing, culture, customer experience, email, information, innovation, investment, learning, machine learning, market (economics), mikkel svane, mobile app, mobile phone, motivation, paradigm shift, saas, saastr, saastr annual, sales, salesforce, smartphone, startup company, usability, user experience, user interface, zendesk
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