Events Add an event Speakers Talks Collections
 
Subscription 12 month of access to the best conferences on Customers Experience (CX)

Get a subscription to all content of the Strategy Institute Customer Experience conferences in 2022!

Full access to past conferences and all future events for 12 months for 499$. 


27 407 ₽
$499
€ 490
A$745
£420
C$668
Included in subscription:

10th Annual Customer Experience Strategies Summit

November 9 - 10, 2021
Online
14
Views 90
brand, consumer, covid-19, customer, customer experience, cx, cxs, digital, engagement
Available
In cart
10 930 ₽
10 930 ₽
$199
$199
€ 196
€ 196
A$297
A$297
£168
£168
C$267
C$267

7th Annual Digital Customer Experience 2021

February 10 - 11, 2021
Online
16
Views 77
covid-19, customer, customer service, cx & core, digital cx, digital experiences, engagement, investment industry, source content
Available
In cart
10 930 ₽
10 930 ₽
$199
$199
€ 196
€ 196
A$297
A$297
£168
£168
C$267
C$267

Customer Experience for Financial Services Summit 2021

April 20 - 21, 2021
Online
18
Views 58
covid-19, customer experience, customer satisfaction, cx, digital customer services, financial services, loyalty
Available
In cart
10 930 ₽
10 930 ₽
$199
$199
€ 196
€ 196
A$297
A$297
£168
£168
C$267
C$267

Customer Experience Digital Transformation Summit

September 21 - 22, 2021
Online
15
Views 70
cx strategies, delight customers, digital transformation, innovation, investment
Available
In cart
10 930 ₽
10 930 ₽
$199
$199
€ 196
€ 196
A$297
A$297
£168
£168
C$267
C$267

9th Annual Customer Experience Strategies Virtual Summit

October 14 - 16, 2020
Online
17
Views 162
ai, b2b, covid-19, customer experience, cx, marketing, nps, rpa, sales, strategies
Available
In cart
10 930 ₽
10 930 ₽
$199
$199
€ 196
€ 196
A$297
A$297
£168
£168
C$267
C$267
1
1-5 of 5

The Value of “Surprise” in Your Digital Customer Experience Strategy

11/10/2021
Views 0
0
behavior, brand, culture, customer, customer experience, experiment, hypothesis, learning, mind, mindset, prediction, question, research, shopping, user experience, belief, electric light, goal, inquiry, insight, persona, theory, thomas edison, direct-to-consumer, incandescent light bulb
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Strategies and Solutions for Measuring the ROI of CX Efforts

11/10/2021
Views 0
0
analytics, brand, consumer behaviour, customer experience, data science, experiment, finance, forecasting, innovation, lean startup, qualitative research, research, retail, risk, sales, benchmarking, customer satisfaction, dashboard (business), loyalty business model, market (economics), perception, storyboard, strategic management, spore (2008 video game)
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Building an Agile CX Tech Stack: Tricks and Tools for the next wave of CX

11/10/2021
Views 0
0
brand, chatbot, consumer behaviour, customer experience, digital transformation, innovation, intelligence, leadership, omnichannel, retail, salesforce, tax, twitter, bank, business rule, emergence, loan, luxury goods, market (economics), mortgage loan, perception, self-service, mass market
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Key Success Strategies for Monetizing your Long-Term UX Program

11/10/2021
Views 8
0
advertising, analytics, firebase, google, google play, ios, mobile game, operating system, sales, web application, advertising network, amazon (company), android (operating system), apple inc., application software, billboard, cost per mille, end user, motorola droid, revenue model, streaming media, tablet computer, target audience, video game
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Delivering Next-Gen Customer Experiences At Scale

11/10/2021
Views 0
0
analytics, brand, chatbot, communication, customer experience, emotion, empathy, employment, information, interest, machine learning, outsourcing, retail, value proposition, bank, business rule, call centre, end user, password, performance indicator, program optimization, touchpoint, transaction account, citroën cx
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Lessons Learned on Implementing a Customer Led Transformation That Builds Brand Loyalty

11/10/2021
Views 3
0
advertising, brand, brand loyalty, database, innovation, news, priceline.com, property, question, reality, research, spa, space, startup company, team, value proposition, actuarial science, check-in, evaluation, focus group, marriott international, starwood, travel agency, web portal
Available
In cart
1 593 ₽
1 593 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Customer Journey Case Study: Improve the Customer Journey Through Improved Data Capture

11/09/2021
Views 0
0
advertising, api, behavior, brand, customer experience, customer lifetime value, digital health, digital transformation, email, facebook, mobile app, motivation, onboarding, privacy, product lifecycle, value proposition, business process, customer relationship management, pharmacy, privacy law, touchpoint, use case, world wide web
Available
In cart
1 593 ₽
1 593 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Panel Discussion: Bridging the Gap Between Ideation and Execution of Digital CX Initiatives

11/09/2021
View 1
0
brand, change management, covid-19, customer experience, design, health care, innovation, knowledge, learning, mckesson corporation, mindfulness, mindset, nothing, telehealth, brainstorming, customer satisfaction, light, patient, physician, prototype, psychological resilience, reinforcement, sense, dog agility
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Case Study: Create Raving Fans through Data-Driven Experiences

11/09/2021
Views 0
0
analytics, brand, content creation, customer experience, ios, mobile app, news, privacy, reason, sport, value proposition, android (operating system), apple id, apple inc., coupon, end user, fandom, streaming media, touchpoint, wallpaper (computing), world wide web, app store (ios/ipados), carl lewis, penny oleksiak
Available
In cart
1 593 ₽
1 593 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Panel Discussion: Lessons Learned on Engaging and Reengaging Customers

11/09/2021
Views 0
0
automation, best practice, brand, business, community, conversation, customer experience, entertainment, feeling, health, leadership, mind, news, news media, nothing, online community, public health, reason, social media, team, well-being, elevator, epidemiology, mediation, press release
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Deliver Personalized Conversational Services at Scale with Messaging

11/09/2021
Views 0
0
automation, brand, business model, chatbot, communication, customer experience, encryption, facebook, leadership, privacy, sms, whatsapp, consultant, customer satisfaction, decision-making, end-to-end encryption, facebook messenger, internet bot, messaging apps, regulatory compliance, telecommuting, text messaging, touchpoint, understanding
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Panel Discussion: Tips, Tricks and Breakthroughs for Keeping Your CX Program Relevant and Engaging

11/09/2021
Views 0
0
analytics, automation, brand, chatbot, conversation, customer experience, facebook, feeling, language, omnichannel, retail, storytelling, whatsapp, business process, customer relationship management, customer satisfaction, decision-making, interactive voice response, online chat, self-service, sense, touchpoint, understanding, direct-to-consumer
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Segmenting the Guest Journey: Building Moments that Matter

11/09/2021
View 1
0
analytics, best practice, brand, insurance, leadership, learning, mining, research, social media, space, standard deviation, active listening, classified information, curiosity, insight, learning curve, perception, real-time computing, response rate (survey), return on investment, social distancing, touchpoint, wayfinding, westjet, business class
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Fireside Chat: Best Practices in Transforming Your Multilingual Customer Support to Create the Best CX

11/09/2021
Views 3
0
brand, communication, customer service, information, language, leadership, retail, statistics, tax, air france, bit, business-to-business, customer satisfaction, english language, fishing, klm, marketing communications, multilingualism, net promoter, touchpoint, translation, use case, wisdom, air france–klm
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Integrating AI and RPA to Maximize the Human Experience

02/11/2021
Views 0
0
adoption, creativity, customer experience, email, experiment, human, idea, insurance, intelligence, mind, point of sale, reason, unmanned aerial vehicle, autocomplete, customer relationship management, decision-making, gmail, internet bot, meal, online chat, subscription business model, upselling, direct-to-consumer, agency (philosophy)
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Panel Discussion: The Role of Social Media in Building and Maintaining Effective Digital CX Programs

02/11/2021
Views 137
0
advertising, analytics, brand, chatbot, customer experience, expert, facebook, google ads, instagram, leadership, marketing strategy, sales, search engine optimization, social media, team, amazon (company), customer relationship management, dashboard (business), harpercollins, internal communications, pleasure, touchpoint, goodreads
Available
In cart
Free
Free
Free
Free
Free
Free
Free
Free
Free
Free
Free
Free

Creating a Digital CX Program that Addresses Customer Feelings

02/11/2021
Views 11
0
analytics, behavior, best practice, bias, brand, communication, conversation, database, emotion, facebook, feeling, human, interview, motivation, reason, research, apple inc., decision-making, focus group, image segmentation, market segmentation, perception, thought, negativity bias
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Digital Transformation as a Catalyst for Exceptional Customer Journeys

02/11/2021
Views 4
0
automation, business value, customer engagement, customer experience, design, digital transformation, kanye west, leadership, omnichannel, recycling, risk, robotics, sales, team, credibility, customer relationship management, customer satisfaction, goal, infidelity, likelihood function, microsoft powerpoint, pleasure, strategic management, world wide web
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Closing the Customer Feedback Loop: Bridging the Gap Between Surveys and Action

02/11/2021
View 1
0
brand, customer experience, customer service, digital transformation, future, innovation, insurance, omnichannel, organization, personalization, reality, reason, research, software , tax, time, attention, customer satisfaction, data transmission, net promoter, response rate (survey), symbol, text messaging, tabletop role-playing game
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Panel Discussion: Build Resilience and Agility with a Flexible and Mature Omni-Channel Experience

02/11/2021
Views 2
0
chatbot, conversation, customer experience, digital transformation, empathy, generation z, language, machine learning, millennials, mind, omnichannel, reason, research, youtube, amazon alexa, attention, bank, barcode, customer satisfaction, interactive voice response, mobile phone, nature, self-service, translation
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Best Practices for Stepping Up Your Self-Service: 3 Tips and Tricks to Keep Your CX Agile and Impactful

02/11/2021
Views 3
0
accessibility, analytics, best practice, customer experience, customer service, expert, google, information, mobile app, product lifecycle, qualitative research, retail, search engine, search engine optimization, trustpilot, crowdsourcing, end user, goal, inquiry, inventory, self-service, strategy guide, touchpoint
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Leadership and Team Building: Buy-In and the Strategic Execution of Digital CX

02/11/2021
Views 8
0
agriculture, brand, computer, customer experience, downtime, empathy, feeling, innovation, mind, pain, question, sales, telemetry, co-creation, customer satisfaction, farmer, fertilizer, goal, microsoft windows, over-the-air programming, top-down and bottom-up design, touchpoint, agricultural machinery, kwaito
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

How Technology Is Evolving Human Interaction in the Investment Industry

02/10/2021
View 1
0
big data, brand, credit, expert, feeling, finance, interest, investor, knowledge, leadership, learning, machine learning, mind, money laundering, organizational culture, privacy, psychology, bank, credit card, digital identity, economic bubble, loan, market (economics)
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Panel Discussion: Bridging the Gap Between Ideation and Execution of Digital CX Initiatives

02/10/2021
Views 2
0
art, brand, business, competitive advantage, culture, customer experience, design, emotion, leadership, lean startup, mind, mobile app, nothing, question, servant leadership, startup company, aesthetics, blue cross blue shield association, failure, market (economics), market share, nature, patient, prototype
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Building Operational Resiliency in Customer Service While Maintaining an Incredible Experiences

02/10/2021
Views 5
0
brand, chatbot, communication, customer experience, empathy, expert, information, infrastructure, intelligence, learning, mind, mindset, privacy, reason, risk, sales, customer relationship management, inventory, telecommuting, translation, jaybird (company), logitech, ultimate ears
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Improve the Customer and Supplier Journey Through Improved Survey Data Capture

02/10/2021
Views 7
0
analytics, customer experience, digital transformation, email, empowerment, expert, feeling, mobile app, psychology, research, supply chain, team, consultant, dashboard (business), qr code, questionnaire, real-time computing, six sigma, spreadsheet, target corporation, telecommuting, volunteering, world wide web, oshkosh corporation
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Making the Digital Leap: How 7 Brands Made a Pandemic Pivot to Deliver Great CX

02/10/2021
Views 2
0
brand, cloud computing, consumer behaviour, customer experience, demand, digital transformation, internet, mobile app, omnichannel, personalization, point of sale, retail, advertising campaign, bread, customer relationship management, dashboard (business), grubhub, online advertising, online and offline, online shopping, text messaging, virtual museum, king arthur baking, sourdough
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Panel Discussion: Digital CX Lessons Learned from C-19: From Lockdown to Re-Opening

02/10/2021
Views 23
0
brand, conversation, creativity, customer experience, design, empathy, facebook, information, internet, logistics, mind, reason, supply chain, amazon (company), attention, courage, distributed workforce, force, ritual, touchpoint, use case, self-reflection
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

The Wisdom of the Data: How Digital CX Can Benefit from the Many

02/10/2021
Views 9
0
behavior, brand, budget, chatbot, consumer behaviour, customer experience, instagram, mobile app, omnichannel, reality, retail, shopify, social media, twitter, amazon (company), black friday (shopping), business-to-business, christmas and holiday season, customer satisfaction, cyber monday, internet celebrity, online shopping, truth, zappos
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39

Empathy and Engagement: Why Brands Must Focus on the Customer as a Person

02/10/2021
Views 71
0
analytics, big data, brand, interview, laughter, leadership, mind, mindset, motivation, organizational culture, research, shopping, social media, statistics, team, amazon (company), attitude (psychology), belief, curiosity, focus group, nike, inc., online shopping, touchpoint, understanding
Available
In cart
1 594 ₽
1 594 ₽
$29
$29
€ 29
€ 29
A$44
A$44
£25
£25
C$39
C$39
1 2 3
1-30 of 80