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Этапы и кейсы замены операторов контакт-центра на чатботов

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Анна Зубкова
CEO at Digital Intelligence
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Conversations'18 Business
November 14 2018, Москва, Россия
Conversations'18 Business
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Этапы и кейсы замены операторов контакт-центра на чатботов
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Topic: IT

Главные драйверы использования AI в контакт-центрах.

Обратная сторона AI – о чем подумать заранее.

Каких результатов ждать от внедрения.

Какие вопросы задать себе перед тем, как начать внедрение разговорного AI в контакт-центре.

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