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Улучшаем UX, автоматизируя колл-центр

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Анна Андреева
Lead of ML Products at Tinkoff.ru
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Conversations'18 Business
November 14 2018, Москва, Россия
Conversations'18 Business
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Улучшаем UX, автоматизируя колл-центр
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Topic: IT

Операторов долго обучать и сложно переучивать. А что с чатботами?

Как достичь синергии «бот + человек».

Как автоматизировать ответы на вопросы, если база ответов меняется до 20 раз в день?

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