Test Leadership Congress
June 28, 2019, New York, USA
Test Leadership Congress
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Sami Söderblom - That Everything Else You Need to Do in DevOps
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About speaker

Sami Söderblom
Testing & DevOps Coach at Elisa

Sami is one of Finland's leading experts in context-driven quality practices. He has over fifteen years of history from a variety of testing and quality leadership positions in nearly twenty different business domains. He's a colorful blogger, award winning author of industry publications and a co-founder of Software Testing Finland, a local context-driven testing community. He regularly shares experiences from his domain of expertise in domestic and international events. Currently he works as a Testing & DevOps Coach at Elisa and as a consultant via his company Happy Monkey.The same white-hot passion Sami feels towards his wife Malin, daughter Vilja and son Max. Whatever time is left from work and family life he spends stumbling in jujutsu, throwing a round of disc golf, enjoying a nice glass of whisky and being afraid of what might attract his passion next.

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About the talk

Something massive was set in motion when Flickr a decade ago showed how they could deploy into production 10+ times a day. A bigger audience became aware of CI/CD, build and deployment pipelines, microservices, containers and proper use of automation, but unfortunately by many DevOps was seen only as a technological feat.

If you roam through the internet for articles, attend relevant conferences or in general talk with people, DevOps is often reduced to its technological dimensions. How it entwines into the structures of business, leadership, people, culture, architecture, company image, feedback and yes, even testing, is however something that unlocks the full potential of DevOps.

In this session we dig deep into that everything else you need to do in DevOps.

00:36 Evolution of information tech

02:24 Table of DevOps tools

04:11 Introduction

06:50 Teaming up around DevOps

10:50 Another way to do DevOps team

11:52 How you can test?

12:46 Software starts within the idea

13:17 Idea vs. Reality

15:39 Focus points of company image

19:54 Testing exercise: How would you test this testing requirement?

24:42 Tester is a person who asks questions

26:50 DevOps transformation leadership

31:43 Maturity model. How it worked in a certain context

32:43 What kind of values are you chasing if someone talked about anti-fragile

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Have you had fun in this conference some nodding heads? 00:02 I did I I loved Lena's presentation. 00:07 It can't mean down. 00:12 I've done a few of these myself and I usually get nervous. 00:14 But presentation like leanness. 00:19 Help Maine get my Zen phon so I'm only all the zone now but yeah. 00:19 Let's start with the history lesson. 00:32 Information. 00:35 Technology evolution or history whatever. 00:35 According to some theorists, it started. 00:41 All the way back. 00:45 Through the 1800s? 00:45

With the Jacquard loom. 00:49 It was this machine that had these punch cards. 00:49 Fed into the system and that the machine created intricate patterns of fabric. 00:55 So that was. 01:01 Programming, 01:01 the machine. 01:04 Create from 01:04 Up then. 01:07 Quite a bit of fast-forwarding. 01:07 Through seventy 60s and 70s, 01:11 the mainframes came. 01:14 You might even work with it. 01:17 Some of them this day even we have. 01:21 Code that is 30-40 years old. 01:25

And we have to maintain that. 01:29 a bit dramatic every project lasted long years. 01:32 Spent millions of Dollars or euros as we have in Europe. 01:37 bit dramatic. 01:43 A piece of equipment and then the technology got a little bit smaller. 01:48 The 90s and the client-server architecture. 01:55 And even smaller in 2000 when everything moved into the cloud. 01:59 Technologies became Commoditised. 02:07 So we Instead of serving technology. 02:07 It started serving us. 02:15 And now We are here. 02:19

Finally, I showed. 02:26 That purity periodic table of DevOps tools yesterday. 02:26 This is a current version made by cloud-native. 02:33 Computing foundation's almost 700 tools that you can use to build. 02:37 Cloud-native software. 02:43 And the numbers are rising. 02:47 More and more tools. 02:50 You can. 02:54 Do pretty much anything with them you can create a chat. 02:54 Bots you can have service, 03:00 proxies you have you can have? 03:02 Chaos engineering what you what not. 03:04 So up. 03:08

That leads to an obvious conclusion. 03:08 Technology is individual technologies their value approaches 0. 03:13 So they are becoming mayflies, 03:18 they have a short life cycle. 03:21 Project tile. 03:23 What should we do? 03:29 Yes, 03:29 usually when we go to DevOps Conference. 03:31 That's 41 Tracks I-40, one speech is there an 40. 03:35 Speak about tools. 03:40 That becomes obsolete in a moment. 03:40 So is that Sensible. 03:45 We might have to concentrate on something else, 03:49 too. 03:52 We are not going to. 03:55

Handle everything today that's we do in DevOps, 03:58 but something. 04:01 But before we get into that. 04:06 Something about myself. 04:09 I do. 04:13 Nowadays, I've done. 04:13 Training quite a bit and coaching work and I worked at Elisa. 04:17 Nowadays also my own consultancy company called Happy Monkey. 04:21 Which I consider myself and? 04:27 In an Ellis are we Finns we use most. 04:31 Mobile data in the world per capita so a lot of data is going to Alyssa which is the biggest telecom company. 04:37

We do a lot of cooperation with Vodafone and. 04:44 All the international players Ericsson. 04:49 Wow, way so. 04:52 And yeah, I try to help people with their testing and DevOps challenges in Alice. 04:54 Up. 05:00 Among other things, I'm a Finn as I live in Finland. 05:00 other than being these northern trolls that live in darkness and drink huge amounts of alcohol. 05:07 We are considered to be one of the happiest nations in the world. 05:17 I don't know what that is. 05:22

But often when we when they measure the happiness of nation-states consider Finland to be the. 05:26 Top of the list all the time well, 05:32 we have soreness. 05:36 The song is awesome, 05:36 I go to sauna almost every day that makes me happy, 05:39 beer. 05:43 And so on. 05:43 And we have Santa Claus don't argue with me that on that. 05:48 Because I know that some of you think that Santa Claus lives in the North Pole, 05:53 but it actually lives. 05:59 In Finland. 05:59

Trust me on this and that fact makes me happy. 06:02 and also we have the heaviest bands. 06:07 Per capita in the world I look at those having guys. 06:14 Well, that's what doesn't that fill your heart with Joy's image. 06:19 Well, This is us 06:27 no this is a band called Horner which means hell. 06:29 And they're quite something in the live shows. 06:33 Well, Yeah. 06:38 That short about me. 06:38 Let's into getting through this many. 06:41 At first. 06:45 We look into how to team up around DevOps? 06:47

How to build teams that can build that can carry the load. 06:50 Of DevOps on their shoulders. 06:55 And one mysterious place in. 06:57 In all of this is the design process service design and all the fine people in there, 07:02 how we can help them. 07:07 And connect quality into that process. 07:08 And some breaking illusions. 07:11 Some experience is online on that and also breaking your resolutions today. 07:15 And scaling up. 07:21

From table theme level organization level even enterprise level. 07:21 OK. 07:29 Yes, thank you for sharing catrinas I say good things about Katrina, 07:32 where ever I can see is the tester in New Zealand. 07:37 Well quite a bit more than the tester. 07:41 She does awesome stuff. 07:44 And also has written this book testing demo. 07:44 Up. 07:51 Quite well encapsulates. 07:51 The dev OPS what it is OK. 07:51 In the center of the universe is testing. 07:59 If you see into Adam. 08:03

You see a face of instance, 08:06 Eddie in the background or something or Lena. 08:07 Faster is there for me tester is the most important person in the world. 08:11 Up. 08:16 If you're working on a waterfall model. 08:16 You have the silos. 08:20 We have testing coding. 08:20 Business people management and design. 08:25 These interactions between these handovers. 08:29 A toll gates whatever they create latency. 08:34 So the projects get bigger and bigger. 08:38

And usually the waterfront projects last like one year or 2 years or so. 08:41 When we moved to. 08:47 As oil well. 08:50 You have this dark matter, 08:53 joining everyone to a team and everything. 08:55 Becomes a team responsibility. 08:59 The team can carry these responsibilities. 08:59 So there are no. 09:04 Special testers we first instance in early so we don't have testers we know we have people. 09:04 Who can test? 09:13 Even developers so. 09:13

Then you start even the business responsibilities are within a team. 09:20 When you move to DevOps. 09:25 You have more. 09:28 More responsibilities more on the production side operation inside and so on. 09:28 For instance, 09:35 Have you had to? 09:37 Ever gather people who do support. 09:37 Have you done support? 09:44 Yeah. 09:44 So that when I joined Alyssa my first job was too. 09:48 Build a support team, it's not hard. 09:53 It's not easy to find people who can work in 3 shifts. 09:56

And answer all kinds of nonsense that comes from a customer. 10:02 What's my password? 10:08 Even though you should develop smart networks to help heal themselves. 10:08 That's still that's the theme responsibility so. 10:15 That may lead to. 10:19 Situation, 10:19 where DevOps people in DevOps teams don't work want to work in those things anymore. 10:22 Most of the back there. 10:27 So it's a 10:30 There's a lot of. 10:33

You have to wear silky gloves when you are building themes like these big cause there's a lot of responsibilities that. 10:33 People don't want to do. 10:41 But still if you want to carry the lot of DevOps. 10:43 This is something you should inform. 10:46 But. 10:49 Read more about Catherine's book. 10:49 And then 10:53 It's not one way to do DevOps. 10:56 Seems there are ways to organize yourself around that concept. 10:59 if you go to that kind of address. 11:04

You see if your patterns and also anti-patterns on how to make a box teams for instance, 11:08 I recently, run a business. 11:16 That's old. 11:18 OPS business. 11:18 Apps cloud. 11:18 Red Hat Openshift. 11:23 The customers and then we had a team. 11:23 It worked in close collaboration with customer development teams and. 11:29 Help them to. 11:34 Work on that plan. 11:34 And that was just one. 11:37 You have can have site reliability engineers in there. 11:40 You have you can have database people so so. 11:44

All kinds of ways to organize on that. 11:48 Up. 11:52 Then. 11:54 Does anyone know? 11:57 Sky golf Dan Ashby. 12:00 Yes, brilliant ideas on how to death test around Phillips, 12:06 it doesn't. 12:10 Any point you can test. 12:14 You can test the ideas you can test actual gold you can test the packaging you can test actual containers. 12:16 And when you are moving smaller and smaller increments, 12:25 you contest like unikernels or smart dust whatever. 12:28 And you can package. 12:32

Uh them into pipelines platforms and so on, 12:32 you can test those you can test. 12:37 Pretty much everything. 12:40 But. 12:40 There's a lot of things going on. 12:47 When you have an idea. 12:50 One is this if you take 3 Amigos approach, 12:52 then you gather business people development people, 12:55 a testing person. 12:59 And start wondering how on different perspectives, 12:59 we can prevent that from happening. 13:03 Whether it's a PR approach whether it's a technical approach and so on, 13:06 so you can. 13:10

You can build from that. 13:13 Up. 13:16 But what it means. 13:16 Practice. 13:19 You cannot just throw in. 13:19 Ideas because you can start building a load over people that they cannot? 13:24 This is only carried. 13:30 So you should build some kind of a pipeline. 13:30 Other than the CI CD pipeline. 13:36 And my Or successful approach on that has been. 13:39 Tapping into the service design. 13:43 Uh does anyone know about double diamonds technique. 13:46 No no hands up. 13:53

A double diamonds is a way to get from idea to reality or from a problem to a solution. 13:53 So 1. 14:03 So well means that you have these 4 stages. 14:03 At first you discover all the options. 14:10 For what the build. 14:13 Building the right thing is the first. 14:15 Diamond. 14:18 And you start. 14:20 Including. 14:20 Everything from 14:20 Customer Research Elementary. 14:27 You can start. 14:27 Bring in quality dimensions, where should we take care of. 14:31

Performance security and so on, 14:37 you can start drawing ideas. 14:40 To the discover it expands. 14:42 The number of options expand and then you start to focus. 14:45 On what you will build. 14:49 And then in the latter you start wondering about how we should make this idea into reality. 14:51 You start to map the options for instance, 14:59 Wide variety of DevOps tools you can use. 15:03 From those tools here's you will use. 15:11

Do you settle for Docker swarm or do you go to Kubernetes or do you go further into helm? 15:15 Or what are you doing? 15:22 So. 15:25 You focus on what you are doing and. 15:25 How are you doing and it becomes reality? 15:29 Still, a bit vague, what should we fill in. 15:32 In this pipeline. 15:36 One of the most successful approaches has been consistency. 15:36 You risztics by Michael Bolton know this guy. 15:41 Up. 15:48 The other. 15:50 Wow. 15:50 Goddamnit. 15:53 Well, sorry I need to. 15:58 I might take some water. 16:05

I have to make another build thanks for noticing. 16:11 that Mike Bolton, 16:22 Yes, came up with the. 16:27 This idea of. 16:31 Consistency heuristics. 16:31 Central focus points, you can introduce to service design people. 16:34 For instance, company image would be consistent with Apple's image if it started releasing these clamshell phones that will. 16:41 Big hit at the beginning of 2000. 16:51 Would it be consistent on that. 16:56 This is often good driving. 16:59

Driving prioritizing focus point. when you make a claim. 17:03 For instance, to Oppress. 17:09 That you will. 17:09 Be like this your product will be like this everything will focus on that. 17:13 All the developments in everything you make sure. 17:18 That, it will be like the claim. 17:21 That was done to Oppress. 17:24 It will be constraints that with that. 17:27 And there's a lot of. 17:30 When you Google a few hiccups. 17:32 Then you Can get deeper into that? 17:36 Consistent heuristics. 17:40

But that's only one. 17:40 One approach, you can input for instance. 17:44 Product dimensions. 17:49 You can introduce dolls too. 17:49 The service inside people is. 17:54 What kind of functions we are after? 17:57 Integrations. do we have any relation on time? 18:00 Uh. 18:05 Do you have any constraints? 18:05 And. 18:09 How will people use it and those kinds of stuff? 18:09 Then they started to start. 18:15 Visualizing that as designers do they can because of them? 18:15

Often, they have cut quite wild ideas as at least my designs do and they don't have any focus points on that. 18:23 At work, so when you ask quality worker when you introduce this kind of heuristics, 18:30 then you can start. 18:36 Correcting their work. 18:36 And that's Well. 18:40 Commotion going on on shift left that what it means for Maine, 18:44 working with design people. 18:49 Ann. 18:49 When it hits development. 18:53 And develops a loop. 18:53

Then it's in better shape, 18:57 you have a better focus on things. 19:00 you consider all this and more. 19:03 I have its heuristic strategy. 19:07 Model. 19:11 With over 3000. 19:11 Of this. 19:11 So it's a bit of overkill, 19:17 so I need to work on that out of focus so. 19:19 First option. 19:26 Spreading is quite huge and no one will listen to that, 19:26 but when we use double diamond. 19:33 It's common. 19:35 Language with the designers and business and so on. 19:35 It's not an important tool as itself, 19:40 but it will. 19:43

By all this into their work and they will listen to you. 19:43 Well, Yeah. 19:50 Talking about mind Maps. 19:50 As being quite. 19:57 What few testing? 19:59 Exercises I'm talking about actual testing. 19:59 So let's test a bit. 20:05 You have a Product. 20:07 Of computer. 20:07 It has a power source. 20:11 And. 20:16 It requires that. 20:16 How would you? 20:20 Test this in. 20:23 Requirement. 20:23 This I've interviewed a lot of people in the testing and quality pushes and also in development. 20:29 And this is. 20:37

A challenge, 20:37 I often throw at it at them, 20:40 so this is like a big. 20:42 Job interview? 20:43 So what would we do with this one. 20:46 This requirement. 20:51 Boundary are you classically trained tester like you have ISTQB or the map or but you know about those yeah, 20:55 you know. 21:04 Papa techniques that so the basic technique, 21:04 yeah. 21:08 Under values. 21:08 Any other approaches. 21:08 That's a yeah. 21:18 That's going a bit further, 21:18 but 21:22 You are starting to. 21:24

Get into eristics, but the algorithmic approach that you took. 21:27 I would suggest something like equivalence classes and boundary value analysis why I have it. 21:33 Divided into dummy smart tests. 21:42 Eddie. 21:50 Sorry. 21:52 Yes. 21:55 Those are actual currents used. 21:55 Mostly in the world. 21:59 There's also this. 22:02 Pass and fail conundrum. 22:07 Did anyone concentrate on the nominal range? 22:12 Do does anyone know what it means? 22:15 When we are talking about current currents. 22:17

It means you can allow variance. 22:25 I wasn't there. 22:28 Plus-minus 5. 22:28 So what it does, 22:32 to undervalue analyze this, where do you set the boundaries then? 22:34 Because it should work with 99. 22:40 Actual device. 22:42 If that's The One. 22:42 And. 22:48 This is my favorite bit. 22:48 If you set some tests to pass. 22:51 Does it mean that for instance? 22:54 I couldn't get it to fail? 22:57 This will keep you up at night this question. 23:03 Because I will make. 23:08 My life's mission to make it red. 23:08

I will do anything to break it. 23:14 Well, I'm not going to break it. 23:17 I'm bringing visibility on its flaws. 23:19 So every time I see green. 23:24 Green is my absolute. 23:26 Is it the worst color in the world? 23:26 When I see the role of green in Jenkins. 23:31 I'll start kicking the servers and hacking and do whatever I bite. 23:34 Machines. 23:40 Like the northern troll, I am. 23:43 This when you create polarity. 23:49 When you reduce testing to a pass and fail. 23:53 This is what you get. 23:58

It doesn't necessarily mean quality. 24:00 For moving on. 24:07 Automated suits and their kind are often like this. 24:12 You are going after something. 24:18 big. 24:21 This is from Gary Larson's far side comic it's a classic. 24:24 Humor. 24:30 To me, 24:30 it's often like this chasing after something. 24:34 Quite big and unreasonably big. 24:38 Be human about it. 24:42 Ask questions. 24:42 If you are a QA you want quality assurance you are. 24:48 Question Asker, 24:51 You could. 24:56 Ask. 24:58 Uh about the requirement itself. 24:58

Uh did anyone know what VSC means? 25:02 About the nominal. 25:10 About that it's alternating current. 25:10 So it goes like a sine wave. 25:16 There's also that constant and how 'bout amps. 25:18 Who will use it? 25:22 And do we have anyone? 25:22 Who knows anything about electronics. 25:26 I would just be killing ourselves. 25:32 Testing this thing. 25:35 These are things that you should ask. 25:35 When you are approaching that kind of. 25:39 Dogs. 25:41 And it doesn't. 25:41

Change when you're working in DevOps when you're releasing you have 0-day deliveries so. 25:41 They are still there. 25:52 Question. 25:52 If not the product itself, 25:56 you question the process is requesting requirements. 25:57 By design, so one. 26:02 Requesting the audio system in the. 26:02 Presentation rule. 26:07 I was looking after the accident happened, 26:09 I started looking for. 26:13 Golf pants. 26:13 So that I can start drawing on this. 26:16 question everything. 26:20 And that's that leads to. 26:24

Breaking illusions. 26:26 Because of all these. 26:26 Equivalence classes even though they are good. 26:30 How to create automation sets and so on? 26:34 These kinds of questions break the illusions about the product and quality and so on so. 26:38 Focus on that, even though you are moving quite faster. 26:43 When you move. 26:53 To enterprise context? 26:55 You should? 26:59 How would you? 26:59 Bring it to the whole company. 27:03 This is the best approach. 27:05

I have had tons of Princeton sided maturity matrices and I've done interviews and. 27:07 Whatever I've tried helping people in different ways, 27:13 but this is the best way I can expand. 27:18 DevOps testing and whatever out approach to the organization. 27:22 Oh, when you have a team that does brilliant results as a team level. 27:27 Gather those references. 27:33 And start shouting about it. 27:36 Doubt. 27:39 Some teams that for instance, 27:39 puppet labs have gathered this. 27:43 Research. 27:46

Resources. 27:46 About high performing teams that they can create like 3000 times the throughput at the low performing team. 27:46 We haven't been there yet, 27:57 but We can chase those values and something that resonates with the people who make decisions. 28:00 So if the team is doing something that isn't fast in this production. 28:07 Oh are they downtime is low or whatnot. 28:13 These values are these things that are valuable to the people who run the business. 28:18

Make it visible to everyone. 28:28 Shout is louder. 28:30 Then the people who are. 28:30 Talking about nonsense. 28:35 Because there's a lot of those also. 28:35 Companies and then you wait. 28:39 There's this magic happening. 28:45 You suddenly have a market that decision-makers they start believing in you if you are convincing enough. 28:48 And they will start making the work for you. 28:55 They start demanding that from other teams and you have a market for consulting work. 28:59

You start helping people to get. 29:07 Deptid bar with these internal teams. 29:11 That's OK, it sounds simple or that it is but. 29:15 If you get this is making. 29:19 On board they will do the work for you. 29:22 Scaling up. 29:25 Approach. 29:28 Uh. 29:30 We have now. 29:30 When you have a market, 29:30 you have to have something. 29:34 To offer also not just I run of course, 29:36 exploratory testing clinics and so on, 29:39 I can educate 20 people out. 29:42 At a time. 29:44

But we have a big organization, 29:44 so we need more so we are. 29:48 Currently, implementing this continuous unconference. 29:51 Concept. 29:55 Where we gather everyone willing to share and they will? 29:55 In biweekly for instance, 30:02 in the room. 30:05 And they have a topic that they will share with the rest of them. 30:05 Company. 30:11 And we have a shared calendar, 30:11 You can see from a calendar that summit is sitting in the Thursdays afternoon in this room, 30:16 telling about. 30:21 Expert test. 30:21

So people will show their first there are only one or 2 people, 30:21 but suddenly if the topic. 30:29 It's interesting enough. 30:31 They always felt. 30:31 For instance, people. 30:36 Training Jenkins, 30:36 they always wilt ansible. 30:39 Build a solar. 30:39 So you have also feedback on whether your knowledge is relevant. 30:43 And also I've been. 30:52 Working in a company well where they had belt gradings. 30:52 You get Yellow belt in heuristic testing when you find 5 bucks using 5 different heuristics. 30:59

Then Orange Belt use. 31:08 Different you find 25 bucks using 25 different heuristics and so on. 31:13 And. 31:19 In a black belt, 31:19 it goes. 31:22 Closer to the 1000 bugs using 1000 different heuristics. 31:22 Set the challenge. 31:27 Proper. 31:27 So that's something we will also try. 31:27 But. 31:34 Perhaps next year, I will have a result. 31:34 Let's see. 31:39 Oh yeah. 31:39 Here is one. 31:42 Approach that management often asks. 31:45 Maturity model. 31:48 Here are different focus points that have worked in a certain context. 31:51

But I had to change a few bits. 31:56 So these are basically if you want to improve architecture in DevOps. 31:59 You start going for these goals. 32:04 Step one step at a time, 32:07 but they might not work in every context so. 32:09 Don't take any pictures from that. 32:13 This is yeah, this is just one context, 32:17 but it gives the idea of. 32:21 How do? 32:23 Create like visible goals to the whole organization, 32:23 but It's really difficult because teams have different needs and. 32:28

Their business has different needs and so on so. 32:32 But to a certain point this works, 32:35 but be careful with this kind of stuff. 32:38 This is something I like way more. 32:41 It shows the value base. 32:47 What kind of values are you chasing if someone talked about antifragile yesterday. 32:49 I wasn't in that. 32:55 But that's their topic of mine. 32:55 Being the opposite of fragile improving from adversities. 33:00

So we are currently building this we have this group called Ellis Automate. 33:08 That creates solutions for. 33:14 Telecom networks to start healing themselves based on the information they get from the field. 33:14 So there's no human interaction on that. 33:24 Because. 33:27 Everything happens quite fast. 33:27 You can imagine for instance. 33:31 Uploading a config configuration update that affects the whole network. 33:33

You cannot test that ever, 33:39 but there's also this machine learning algorithms, 33:41 there and we are currently selling it too. 33:44 I don't know if we're selling it to US market, 33:48 but we are selling it to the European market. 33:50 So. 33:53 Heads up if you heard about Ellis Automate. 33:53 Oh yeah. 33:59 That's value-based we're chasing. 33:59 And that's way beyond any tooling. 34:03 Or technologies. 34:06 And but this is just a sketch. 34:08 We made with my friends. 34:12

It may improve but it shows that we aim for the. 34:15 Right side column. 34:19 Now the meat around the bounds questions. 34:24 Answers and 34:29 One thing that makes Finnish people happy is salami out gay. 34:34 Have you tasted this? 34:40 How do you like it? 34:43 I've I've made a lot of enemies feeding these to people. 34:46 So ask me a question and get some milk. 34:52

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