Test Leadership Congress
June 27 2019, New York, USA
Test Leadership Congress
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Karen Holliday - 3 Steps to Success from a VP of Quality Assurance
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About speaker

As a motivated leader with a track record of developing quality products, Karen is passionate about unraveling complexity to solve business problems. Throughout Karen's 20+ year career, she has experience at leading small focused, as well as large, multi-function organizations including Development, QA, Services, and Support. Karen is passionate about building high performing teams and having fun while doing it! In her off work hours, Karen loves to spend time with her family, run, bike and ski.

About the talk

Are you a quality leader with a quality problem? Every organization struggles with quality at some point in their product life cycle. Knowing what to measure and how to build a culture of quality with specific and actionable methods is key.

Join Karen as she goes through the 3 steps you can take to ensure success:

Karen begins by guiding you through your analysis of the issues including product, customer, and organizational factors. Secondly, Karen shows you the five key quality differentiators to implement within your development process. Finally, she focuses on how to create your own Customer Quality Metric for your organization.

Come and see how you can transform your organization into the quality team you know it can be!

00:12 Introduction

01:40 Companies we are working with

03:35 How customer data involved with other departments?

08:55 Why should you connect with other leaders?

09:42 The filtration rate and why it's important

14:18 About the roles and responsibilities in the QA team

16:58 Unit tests. How we run them?

19:16 The automated tests. Why are they effective?

20:19 About automation framework we have created

23:00 How to Influence your team?

26:57 The importance of diversity in the QA team. How do we involve other departments?

30:05 The result data and how to measure improvement

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Well, we might as well get started with our chat. 00:04 Alright so my name is Karen Holliday, 00:12 I come all the way from Ottawa, 00:14 Canada hour and a half on the flight 3 hours to get from the airport to here so I'm not sure. 00:16 You know how that really worked out, 00:20 but anyway, I'm here and I'm really excited to be here so I've been in tech for? 00:23

20 ideas doing a variety of roles have done everything from optical planning QA test automation test development marketing. 00:27 Um and customer care customer support so I've kind of done run the gamut. 00:37 But you know, my love always comes back to QA and you know. 00:42 Just making process is better, 00:45 um so in my personal time I run races like Marathons, 00:48 and I've. 00:53 Triathlons and I like to do anything outside with my family. 00:53

So that's me not chilling probably the most important thing about me today is that I'm the person standing between you and lunch. 00:57 So I will try to try to get you to lunch so you know throughout my career, 01:03 I've been. 01:09 Asked to come into different companies. 01:09 We have a legacy codebase. 01:12 We've got quality problems. 01:13 We were having trouble articulating what those are. 01:13

Releases are slow you know, 01:18 we don't really know what you know what customers are using we don't really know. 01:19 What's going on with the install base? 01:24 We don't really know you even want releases our customers are running like? 01:25 We have a quality problem, 01:29 so I definitely been asked to do this at Nortel Avaya halogen and Sabbath so and currently I work at Ingenious Software. 01:31

And it's probably tell you a little bit about ingenious software. 01:40 'cause some of my references are from there, 01:43 so ingenious software is a computer telephony integrator. 01:44 So we integrate between a sales force and Microsoft. 01:46 CRM and it's left me system like a Cisco or in a bio or web based. 01:50 So we basically make the single pane of glass on the CRM that you can control your Phone like remote control. 01:54

From your CRM so you don't have to have agents in call centers jump around so if you called? 02:01

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