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Capacity management for the digital and the agile world ‐ Jamie Baker
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About speaker

Jamie Baker
Director of Product Management at Syncsort

Director of Product Management responsible for the Elevate product family within Syncsort delivering product strategic direction, developing sales plays, owning product P&L and being a product and brand ambassador. I have extensive experience in delivering both ITIL/ITSM process and technical solutions and expertise, training and guidance to businesses and organisations with distributed systems, IBM z and i, and private, public or hybrid cloud.

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About the talk

Jamie Baker’s presentation started with a quick review of the ever-growing list of cloud service offerings and then addressed the continued relevance of capacity management. He spoke in-depth about the impact of DevOps and the increased need for agility and countered that we must not consider cloud capacity to be infinite—unless our check books are infinite as well. Jamie offered some governance models to consider in these scenarios.

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I think this is my ninth CMG. I've presented that it's always great to be back in the US you can hit on no native based over in place with tune tune in the southwest of England for the love. You didn't know where that is. Alex mentioned. I come from the old Metron background, which is now as you can see syncsort. I've been single for about 18 months 605 Metro Linea theany product I'm sure some of you will many of you are familiar with I'm coming to CMG for many years and you know, the good thing for us

is the capacity still value very highly within 6 hour with driving it forward. We you know, investing in in in capacity management is an as a production this all rim Adult Way Forward. So it's always an honor to be out to be invited to speak at these events supposed to mention. You know, I've been working capacity management consultancy basis, you know looking for vendors as you can tell that we all vendors in the in the wheel for products, but you know Memphis presentation this morning to talk about capacity management

in the world and what we really mean about that is is think about how things are evolving or have evolved over time and how things are evolving as we go forward into the future. I Won't Grow past a nice place within that many of us here involving capacity and performance. So we know that things are changing within our own organizations and how we can adapt. I know son convince people within organizations about the importance of capacity management still in a digital in that jail Weld and it was a good comment yesterday. I think it was in the Chunks of from

Capital One bank that mentioned someone mentioned about how can I convince people that we still new to do this testing in a cloud environment and we hold off because we feel how ridiculous does that sound but there's a perception. Okay, there's a perception. Cloud and Beyonce for everything and that's as we know there's a lot of experience. All I see is bi people in the room here that we know that. It's not the answer to everything and it's just a different way of delivering. I see results in two organizations that we've been placed in the past. So this kind of presentation

talks about some of the basics, you know, I wouldn't spend too much time on that, but I will just cover the basics and she will know. Yeah what they are and then if I move them to the agenda sibling can see what I'm going to cover 2 in in this presentation. So we're going to look at it. Look back at the Warren put the slide up about claudi's about me as a service model. Okay, why it would be bored as the as a service mother. What is it given? Dennis the full myths of capacity management I need can you know it's about being out in the station to Lodge a welt with things moved very quickly,

or I'm leaving very quickly. We just had a really great king ice session this morning from from Donovan from Microsoft about devops and the world that they live in and and how fast Market is kefir for them. And you guys. Great example of the pit stop with it that form the capacity is still as important as it ever was before and I'll talk about why that is the case. You know, how do we fit nice things together? How do we do that? Why would like, you know, I'm happy for questions whenever you feel like raising them throughout the session. Okay, if you feel like you want to wait

till the end, that's great, but I'm happy to take questions as well say no leonsis teal questions, but I'll send the Endeavor to try not to something. No, it's clouds public Cloud. For example is that you can't log great features that being delivered by Public public Cloud providers. One of which of course is also scalene guy. We can all types cat. So how does that again impact Big question is capacity management needed will I caught a preamp to that question by saying is needed and we will discuss why

this thing's not challenges between migration to the clouds. If you go on Prime Solutions application that you won't have migrated to the cloud what the challenges around being able to migrate to the cloud and no size some guidelines around the best practices around Cloud planning. I'm finally before the summer just to talk about. What kind of focused Sims 2 tends to change OK and I'll explain a good quote from a customer of ours that that talks about how they do their operations and what they use in the cloud and on about how cost impact

has become very volatile to them and getting the wrong date getting the right metrics to be able to use a report and plan to stay on that and then we just have a quick summary. So that's what we're going to come in today any questions at this point. Let's me go. Are you fully going to be in a box if you don't know what the cloud is by now right now? Yeah, everybody knows I know you will know what the cloud is. But like I said before the reason for putting this slide up his just asked about the as a service model as a service mobile gift to

an even me. I should going to use some Gmail or Hotmail or whatever it is, you know. Play systems are there in the cloud 8 applications of of being hosted in the cloud somewhere and being delivered to us by the means of the internet OKC Internet Is Fundamental so we can stop tapping into platforms available to us from cloud providers such as imeson Google, aw, aw, aw Google assistant so we can start very quickly. And then you could other services that you know, you've got your infrastructure-as-a-service. If you just

want to build your own systems and a new side effect of flea bites on demand self-service. You got resource pool and we've got food network access. We got rapid elasticity and you know, we've got other services available to the point about cloud and Agility, you know is is the elasticity and the ability to provide things very quickly that we can spend things up very quickly and we can spend them down we can use them. Within the month of changes in terms of how how we are charged for that. Okay. So we going to what's known as utility computing just let you buy utilities

you pay for your wall. So you can guess your Electric Run and you get a bill at the end of every month and you pay for that for what you use and it's the same for that the cloud. So the answer service model is moving from a text to an Alexa mode do in terms of organizations and how we how do you say sources and how we get charged for them? So that you to the thing and uncharging is really important. Is it very quickly before I move on to the next slide is that we can have internal plants which is the elasticity of socialization that provides at to us. We have the

external clouds as I just mentioned the Andersons in the Google Cloud models are the ones that are being adopted as much because there are elements within an organization that cannot move to the cloud in terms of applications if you think about mainframes and and the applications that run on May frames and the deposit transaction performance that needed in the mainframes that's still critical tool of organizations applications, you know, whether it's middle-tier own middleware or that's

web-based stuff can move to the cloud so we have this Harvard mobile that will frighten. I'm most organizations have that how hybrid motor in it in place now, or at least moving tonight? If you don't have it in place time so many of your organization's do. So so essentially not as kind of setting the scene in terms of what we dealing with but the devops and the world that we are moving in now takes advantage of that elastic competing in a utility computer. the full mix of capacity management We don't need it to the cloud.

Why do we need it? We can just demand as much capacity as we like. It was said yesterday in that presentation. You know, why do we why do we why do we need to do to pass tonight? We could just spit up as many things as we want. Okay, we can just use as much as we want and when we don't need it we can turn it off. Star Finance Ennis was mentioned again. The Jensen mentioned that yesterday in his presentation is if you think of I don't know what the number is now, but I'm a member reading to stop about

Allison AWS and they had a 500000 blade servers and they take the census Runnings in. Okay to support AWS spitting up virtual machines and they use openstack to do that. So you're right these things are going to run somewhere. Black Friday what happens if everyone asks for Exactly the moment. I think it was a statement was made about all the cloud providers doing capacity funny cuz they should be Adding more more systems adding more and more capacity to provide the motley, Candyland Thurmont capabilities of the public clown for people to use. Isn't

it? Yeah, it's a good point because resources are finite. Okay, they all find out we know that we working capacity long enough to know at some point. These things are going to do great. Okay, what we trying to do is pinpoint when that's going to the Grave before it happens. Okay. That's our job is capacity planners is to work out when these things are going to decorate before it happens so that we can do something to avoid that impact on services. Undermount this perception of being on demand that we can we can demand whatever is all since we want

whenever we like and we just have to pay for it. Okay, so it's like saying I said about utility computer. So if you want to put enough electrical appliances in your home run them 24 by 7, they're going to deliver that electricity to you. But when you get your bill by the lands on your mind, you're going to pay for it. I need to know different from using Cloud resources within organization about how much you using and how you going to keep control of your costs. Like I am not swear things decided to move towards. So it's just as clowns for elastic. We know that the

dynamic there automatic prevention in the Miss. Well, we talkin about a bit late Revival to skating. when does the Macy's at clouds are elastic, but you just made the good point about there is finite resources that okay, so they're all some limitations and actually scuse me. They want to do that. I'll move out of the way. As you had a big one in in Europe. I'm not that long ago where people can get access to the systems their applications because of the muscle tissue

went down and had a big outage and thank the senses see you always home. Not limit obeying. What do we put into the cloud? I won't do we not have control over, you know, you going to get me bility of not being able to access that some points. Something's always been kind of element to it when using the cloud is another myth. Can we just explained about? If you think about things like fixed assets depreciation data center operations. Okay. So a lot of thumb CIO CTO is now

Cloud first policy. Why everything's going to go into the cloud cloud first policy because this perception. McLeod is cheaper than having on premise. That's not always the case. You need to be able to do that planning right that would like to be on to identify. You know, what is it costing us to run this internally. What is it going to cost us to run in the clown in Caliente kill those things into consideration? And you know capacity management is fundamentally all of that solution of being out to plan effectively of what you need in the cloud

is what you end up doing. Did you end up over-provisioning everyone's in this provision? Because they haven't done the correct planning to know what they need within the cloud guy said for you I reprovision. You'll pay more per hour running those systems in the cloud. Then you would need to write to think that you're going to have this extra capacity to meet your page. Okay, so there's always that message well. architecture and planning become less important So this again this week and we can eat everything we can we can we can have as much as we want we can

fire and forget all of that, you know is in the mindset of being able to use cloud. You say about dedicated host within within I was in AWS, for example, you can buy dedicate houses to run your systems on they are significantly more expensive than the news in the shed. Okay. So therefore, you know, unless you want to go dedicated and unkind bring fence what you're going to use now, you're going to want to try and save costs by using this approach, but then you can get noisy neighbors because

other people going to be using their systems. See you've always go to think about some element something you'll control and it's some elements are not under your control a factor that in capacity management can come into play it, you know, what your systems using. You know, what your real peak time. Do you know what your full costs are intends you're planning it since your business tomorrow and what is going to be needed within the cloud what's going to be acceptable. And yeah, I think about how much that's going to cost you.

Center of Hope schedule and capacity management so you can see the devops cycle and don't have them as a set presentation this morning about about this pasta market to Denver. What are the benefits benefits of capacity management within the environment? Ultros Sr. Capacity management process is underpinned by what we comply will I see what we mean by plaid. It's elastic case and we can we can select what we want. We can choose what we need the time to service relationships. So if you think about the services that your organization to provide

into the customer's I know about how we can react to customers to Nas and that how we can adjust the weight capacity management is configured with it in our environment. You know, how we can change those relationships with with our customers how we can underpin.. Very fast market organization by providing to bypass fitting into this system up cycle. We got this quick to mock a approach. That's what that's what people want to see. That's what they want to do. But how do we avoid slow in owners processes

capacity management is a process is seen as a as a slow in owners process some people do right. Some people say is a something how can we how could these two things work together? You know, you want me to deliver something very fast. You wouldn't you want to spend stuff out very quickly. How does a capacity management process fit into that cycle effectively so that you can make sure that you're not going to be impact. Is it says when does capacity management fit into the last two compartment? I'm really interested to hear your thoughts on

I mean, I think we fit within this within this cycle. They do plant. Absolutely one person's opinion is older these things. Every single one of you should be involved in capacity every single one of these items capacity management should be involved. Okay from the bill Staines to deploy stays the testing station the release date every single element should be monitored and you to your retrospective and lots of cyclical process of going around the circle in iTunes music to let

monitoring and Analysis training and implementation, right Muse to go in the East to follow it round. Why is this any different? Let's move on to talking about the impact of water ice skating. All right side public Cloud features McKay. You got your Anderson or your Microsoft. Will you Google or whoever you your public Cloud providers that you using? We can scale up when we can scale down numbers of instances and you can see that on the on the on that picture. Yeah, you know, that's at the mall and Rises we can scout

things up. We can sit high water marks. Since we cannot see if we I will have to say it needs to Allen spend things down so we can save costs by then that way because we can spend things on spin things down as as the mon increases and what do you know what to say? First question, how do we know what a horrible tamoxifen full this with ice skating? We need to set in the public count. Who's Jolissa to do that? Have you ever under provisions? Of course, you have

to help me find that sweet spot to understand where we think I'll Pizza what the business tomorrow and is bringing that together and what we think we need to avoid being impacted capacity math. I know sometimes I feel I'm preaching to the converted in that respect. But I'm just trying to get across that when you get these questions that you hear from people in your organization is why do we need this stuff? Why do we need to do this? Yes, you do. It's an assurance

process. That is a long slide that can still be very fast Market. We could we have to adopt the way we do capacity management for nacho. Weld still the same thing. We still owe proactively avoiding impacts to service that affect our customers and affect all business. That's why we do this. So it's still important. The planning for increases like it says, oh how do you multiple these things that spin up and spin down very very quickly get my information that you can actually predict what's going to happen when you can spend

stuff on spend things down very quickly. The cool competency of capacity management is still there. You still need to know. What is the cloud someone said this yesterday? What is the cloud? It's just someone hosting it somewhere else for you. It's not on your environment is public cloud is some of the things I sent it but it's still CPU memory disk storage iOS still computer. They still going to be planned effectively and not so fast. Any questions on that?

Because I'm trying to get across the perception that has all these features the public Cloud provide a kind of, you know, great in terms of that perception how we can do so very quickly, but in reality these things still need to be planned effectively. So just leave don't be looking at is capacity measured still needed. Well, hopefully everyone that for when we leave you alone in this room Services still need to be provided. We still looking at optimizing and provide a nice car savings is mentioned

in what's the impact the customer will happens if the relays are breached. Is there a financial impact to us, you know? chocolate milk migrate to from the cloud We got some challenges. We know the hybrid of public Cloud adoption is increasing. Okay, everyone's in agreement with that elasticity 6 summer Knoll application. So we mentioned that and there's still some most organizations in the world will have some kind of phone Mainframe of some kind in them specially if you're around Financial Services high and

transactions. Okay. So this thing is Legacy systems, right? Critical application essay organization Seasons the ones that make the money for them are the ones that are pretty much control. They don't feel like they put them into a public Cloud some questions here. Then I'm moving into the Clown. What are we saying? I've in terms of what we can put in the cloud. exact locations when citing a web player from that front-end kind of applications mobile apps that kind of thing down and have to

unblock them on capacity. How can you conclude that moving to cloud is the best option? How do we how do we go about that? What region do you choose? Do you factor in things like gdpr? Are we not going to be affected by gdpr in some form or another reason? They might want to change the rules. The Patriot Act America is the Patriot Act and forgive me if I get me sprung but I understand the patriot act as if you'll running if you're hosting date you in any US state to Center the US government have access to that data through the

Patriot Act. And I think complete confliction to the general gdpr what we seek protection act in Europe. So there was this big conflict storing stuff in public Cloud. Well, you can store anything way you lie in a European day to send to the US. Where do you choose you just chew some cost or do you choose on compliance? So things you have to think about? I didn't worry about future growth over the business tomorrow. What's going to happen in the future? What's the business going to do? How's it going

to affect our services? What we need to plan for? What systems we need in the cloud. How do we find that sweet spot? How do we know how to run the position so we could get impacted? Is the number of questions to think about when we migrated into the cloud from from when I'm on Prime? Did somebody quit guidelines on on Clark St. Planning? So I put a couple of weeks? Hopefully you can see them a couple of exclusions from Amazon. I'm from Google here right about ex-lax. Because you think about it if it goes outside your organization. It's now become outside of

your control you now going into the cloud. Okay. So cool stay no stupid, you know protect themselves as a response times and it's going to come back to you. So they were the planning control. What do we do before we go into the cloud? What do we do Post Cloud? So what do we need now in the clown? What's the business loans what we going to need in the future? Should I just do it for now? We do it for the future. Okay what we think we're going to need and then what

happens when you go into the clap. Cyclical process of monitoring and Analysis training invitation is still relevant. We still need to get the cloud data go back to your point about instrumentation and the cost of instrumentation cuz it can be expensive. Is about how do we get that visa? And how can we use that they to effectively? Okay, and everyone's restrictive like cost budget, but we made the point about Daryl savings that could be made that if we do that stuff early enough, even if we have to spend up front to do that.

So they're also explained to them the upper management about what we doing this and what savings we going to make further down the line. But anyways, it says that God wants for cloud planning the Edition that actually exclusions you have to think about and there are some credits that you can get back from the cloud provider if your supplies or impacted OK Google give you credits is that the same as you feel Restless breached and you've been hit by a financial penalty. Is that the same

as what you're getting back from Google or Amazon. I think maybe so we have to A mansion cost on a mission example from a customer who's very elastic and using kubernetes using AWS spinning stock. Stop spinning them down. Their biggest event of being tired of planning is the Grand National Buick Grand National in UK the horse race. Hopefully most of you have the biggest one of the biggest horse races in the world. Okay. That's that Peak. They know the online gambling. It's going to hit Peak at that point. So they know

they can plan effectively for the number of stocks that they can spin out very you note to support. Know each year normal people got no longer until you get more sign-ups for accounts and they do that. So they put into that planning me about where they think these these additional stocks are going to spend spend that up very quickly controllers that cost. So again pricing parameters for using tenants. Are we going to use is it shed? Is it dedicated? Are we

having you can eat ton of platform-as-a-service from the clown Linux is cheaper than Windows. For example, if you're running a SQL Server database that's going to cost. On cloud providers give you discounts and then it's the location options. You know, it's cheaper in North America than it is in safe Frankfurt in Europe and so on and so forth. So you've geographical things that you have the fact Training Center Yoko from the cloud providers instrumentation. What can we get in to look at the combine with a cuff metrics and see where the plant and see what we need to plan and how

much it's going to cost us. So the focus now becomes from okay we can use the results metrics to help us. Okay, but actually we want to start planning cost. We want full cost cost the business wants to know cost. What's it going to cost us to run this in the cloud so that I used to get my information and bring that together correlated. I'm full cost then you're in a much stronger position for elastic Computing and clown. Just a quick conniff. Have you heard of a

CMAs? Seamus's management information system Calumet head of essentially what it is is being out to Central oil capacity diet. Accessible essentially that's being out to integrate business service and component level data together to produce show report some plans. And if you get Cloud metrics Southcoast information results information, you can bring in business day to APM data storage station. Whatever is then you can combine that together and plan effectively. I'm not survivable with a capacity management

information system to provide the essential oils review if you'll date because of the moment some of you may be going from one database to another database trying to stitch everything together cuz you got proposed to treat a boil crawfish organization. That's a lot of effort. It's a lot of Maintenance and it's going to take a long time. And if you keep doing that, I'm trying to put across to that. It's probably going out why you were asking me for my assistant can provide to you. So just to summarize. couple of minutes left

Claudia voice instant access to pliable it infrastructure. Okay, we can spend Stouffer provision very quickly. We can get my up and running and we can start using that effectively shop application to elastic we could spend snacks off and we can spend them down this on demand capacity available to That underpins the devops engineer job prices in K. We seen that build, you know test. Deployment cycle of devops perspective because we can change very quickly.

Capacity management needs to adapt to these adoption to be able to still provide that service insurance without being that bottleneck to slow things down. Okay. We are we are changing the way we we do that deployment an adults-only capacity much. Public Cloud performance can always be guaranteed exclusions. You think about yesterday's results is up to you you in the shed multi-tenant unless you dedicate she's going to cost you more money. So it always count me guarantee. But this is the tallest point on the slightest.

Okay, and you mentioned about that high-level high-level kind of expectation and we had some examples yesterday about how people thinking about this. It's still as important as ever and it's up to us to prove that within organizations of how we pulling capacity management is in a hybrid Cloud mobile utility computing model any questions.

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