Founded on over 25 years of management consulting and advisory services experience providing business strategy and financial management. Experience includes assisting insurance clients as well as solution providers in defining and implementing solutions that enable the organization’s business strategy. Developed insurance industry capability and process models including common business dictionaries to enhance industry interoperability. Experience encompasses all areas of insurance with emphasis in analytics and focus on core insurance business operations including financial management, accounting and regulatory reporting Referred by many in the industry as a thought leader and a driver of change.
About the talk
The digital connected world is having an impact on the technology environments that insurers must create to thrive in the new era of computing. The nature of customer interactions, business processes from product, risk and claims management are continuously changing. During this session we will review recent research and insights from insurance companies in the life, general and reinsurance markets and discuss the implications for insurers as the industry considers implications from core systems, predictive and preventive analytics and improvements to customer experiences.
Millions of dollars are being spent annually by the insurance industry in InsurTech investments from risk listening, customer interactions (chatbots, SMS messaging, smart interactive conversations), to methods of evaluating claims (digital capture at notice of incident, dashcams, connected homes/vehicles).
These are all new types of data which the industry hasn't previously had to manage and govern.
Additionally, at the heart of this is how to create new business opportunities from data. We will also have an interactive conversation on discussing and exploring insurance implications of the new computing environment from AI, Big Data and IoT (Edge computing).
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