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Citrix Synergy TV - SYN141 - Learn how the intelligent Citrix Workspace organizes, guides...

Omar ElNaggar
Director of Product Management at Citrix
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Citrix Synergy Atlanta 2019
May 21 2019, Atlanta, GA, United States
Citrix Synergy Atlanta 2019
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Citrix Synergy TV - SYN141 - Learn how the intelligent Citrix Workspace organizes, guides...
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About speakers

Technologist focused on driving software products to augment, drive, and manage work experiences. Work history including trading, developing, and managing an organization established a unique perspective for creating context specific solutions. Built an event-driven, multi-device micro app interface at Sapho, and then drove its acquisition by Citrix to define the Future of Work.
17+ years of experience in End User Computing (EUC) industry including Virtual Client Computing (VCC), Unified Endpoint Management (UEM), Content Collaboration and Digital Workspace. Proven track record across multiple disciplines with leadership roles in Product Marketing, Technical Marketing, Alliance Marketing, Business Development and Developer Marketing. Consistently recognized as a top performer while assuming increasing levels of responsibility. Extensive experience in building global marketing teams that foster strong cross-functional relationships with product management/development, direct and channel sales.

Specialties: Go-To-Market strategy, Global/integrated marketing, Demand generation, Portfolio Marketing, Competitive Analysis/Intelligence, Sales and Channel Enablement.

About the talk

Topic: IT

Citrix has been a leader in digital workspaces, but we are innovating again and leading the industry toward intelligent workspaces, which give workers new levels of productivity, clarity, and focus regardless of the tools, apps, environments, or modes they use. In this session, you will discover how Citrix Workspace is moving beyond simply organizing work for employees to unleashing their productivity with automated workflows that leverage technologies such as prioritized notification feeds, machine learning to automate tasks, and contextual universal search.Note: This session will be available for on-demand viewing post-event on Citrix Synergy TV.

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Hi, let's get started here. You know, we have so much content today. So welcome, welcome to the session around a 00:03 deep dive. on the work space intelligence I have to warn that it's going to be a little bit more 00:13 technical in nature everything you saw and the keynote today. We won't have pretty slides. Are we going to have deep down technical architecture? So 00:23 hopefully you guys will appreciate this thing and I'm going through a live demo to the microraptor Elizabeth what's behind the scenes 00:32

how you build micrographs and what goes behind some of the cool things you saw in the keynote today? 00:42 Soap before we get started again. This is the illegal slide ride the product not shipping 00:52 RGH but in later this year, so some of the feature functionality you may see may or may not share our makeshift more than that. Just want to make sure 01:01 the legal side there legal size pipe. Soap from whoever you guys right so from my perspective. I've 01:11 been lit Citrix forward 17 years by Sawyer Bennett was 16. And it is 01:21

true that this was my first job out of college and then do some more fun. But 17 years later here. I am 01:29 rocking the job and I love love working at Citrix and it's absolutely every single year. We just keep changing and keep pushing the technology. 01:39 Do I call you? I'm out here until my name is and I have a similar love story, but it's purely for my crap. I was actually the first customer of our 01:49 Minecraft technology back when I was running music involvement for hedge fund and I join sappho as our director of product to finish the mission and I 01:59

must say it was a lot more fun being a customer rather than the vendor. But thankfully I've been a part of every one of our customer experiences 02:07 Sacramento adjust the vision through to a successful Enterprise software startup and now here at Citrix we're trying to scale is the solution to a 02:14 billion users worldwide part of the video. So here's my request right so far next hour or so, and I know 02:21 you all probably no surprise eggs inside out which means what will happen next. I'll try for next hour or so, you know, just keep an open mind and 02:31

think beyond words. I'm talking about Native app. What you like them and 02:41 deliver them to our customers today have any different format, but this session is not a bad word. The future of work and 02:51 incense. How do Wheels idea and strategies think Beyond just watch Latin X tops. And what's how's the weather changing around us? And how can you 03:01 provide a really different user experience? And so what inspired us is 03:10 what happens in our everyday consumer experience? Use apps 03:19

like Facebook Twitter. We have CD and and Google Assistant. These things really really make our lives easier 03:29 and workflows much simpler. Is used to using feed and Facebook and Twitter Spain right on how to look at these 03:39 and some of you might be using it right now in your trailer and your phone just checking it out, but you interesting thing about feeds. 03:48 In Facebook and Twitter is a day are personalized that are based in the order of priority and it just for you based on your 03:58

contacts. And even your location fake. It knows the trending topic based on your in Atlanta right now are presenting information 04:08 just at the right time. Let me look at some of the work clothes which have come into a consumer live these days and CDs Shockers. 04:18 My kids love using chakra sound that timer on a do it or I love Sharkathon how much time will it take me to get to work 04:28 and just press one thing and it just tells me or text my wife. I left my work. I simple things it's on how we use these micro 04:37

apps for say and then 04:47 In our everyday work life and consumer life Haley work now or leave now for your next meeting or you would be late because of traffic looks busy and 04:57 things like that. And what happens is this all these consumer Tech is really 05:07 pressuring digital transformation what's going on in? And everyday consumer live not just there for example that 05:17 give you but from apps we use everyday. Absolutely. You used to order our food using Uber Eats the app that used to book a flight 05:27

and simple things that I just built in the expect them to just work and if I look at what's happening and how they Industries do not evolve 05:36 that I just look at my kids and we have an Alexa on living room and the other day. I caught my nine-year-old 05:46 asking that question to Alexa. The technology keeps pushing but I just fear from them and they come 05:55 to work or school stuff is 06:05 almost feels like 11:11 twin life. How many 06:14 customers I walk into that are going to roll out that projector on a pushcart and try to find the VGA to HDMI dongle we can get a presentation 06:24

will have to have the right balance a 06:31 few months ago about those 06:39 things out in like you're talking about intelligent 06:49 change. Someone else's 06:51 change it. And the industry's getting disrupted every single day. There's a new disruptor coming to you know, who's going to change your industry. 07:01 And if you don't change you going to be really really hard to find a good talent who was going to come and work for you guys as i t 07:10 And here's another example right invite if I look at nothing against can come earlier. If I look at some of the notification not even supposed to be 07:20

in my email. I get a notification on my iPhone I get up notification of my iPad but nothing really tells me just press this button to approve this 07:30 expense all these things. I've been trying to use apps without really listen to buy my Enterprise 07:39 live things are just hard. I have a contact switch every two minutes and try to be everyday. I'm sure just 07:49 like me you guys make up your 50 emails in your inbox or spam emails or are you now they don't really care about is one email from your boss that 07:59

you really wanted to attend and answer for it. Like how do you get to that information right away and how do you approve things or do your task? 08:09 You're not in an order which really matters to you and soap the problem take me here, but you are really going after this is really simple. 08:18 If you look around you have too many apps too many passwords Tony devices. Do y'all work on? Remember remember every 08:29 single thing and which app do I have to go and get my work done? If I look around I just have all 08:39

around my ass all around. There's too much going on. There is too much context switching to any notifications. There's nothing which helps me in 08:48 guides. And automate my work. What if we can provide a better experience? What if there was? 08:57 I'm going to use the key on a gun player. What is there was this bean button experiences? What are there was a simpler way of saying the green button 09:08 in this example of the penderwicks. I welcomed to all the even I took her to walk up to a picture you look at all these buttons. 09:18

You know probably just one person in my whole floor, which is a are on assistance in which 09:31 we are doing this, you know special today 09:38 is just walk through again another use case and maybe we'll take an example of Dana life of a salesperson versus 09:48 versus the marketing person you saw in the keto and 09:57 Xavier built this architecture 10:01 and then going to the microbiota details on how to build houses up for the salesperson. Today my experience. 10:10 Is I have to open up my Salesforce or whatever you can use any other tools like Dynamics or something else and I'm always on the road and 10:21

exceptions in for my trip reports that maybe I'm driving around so I can use another app called. I like your mileage or way with those apps. Do you 10:31 use thanks for all the information and her task and her feels exceptions. Do you find the sales manager and if you approve thanks, 10:39 and and who are these days? Eminem on the road has every single mobile app built around my experience yes 10:49 or no day off navigating and doing my things easier. So now you're going to show us how to 10:59

do those things easier. Love to today where to go through a day in the life of Pepper Potts or VP of sales for a Stark Industries over here. And 11:09 the first thing to ever does is log into a workspace, which is hopefully going to launch pad for everything that you want some too and the important 11:18 thing here is that this is your classic Force Base if pepper needs to go and take care of some detailed knowledge work. She can still come over here 11:26 and launch / virtual Afton desktop. But we're trying to do is rethink her work clothes in terms of these my crap and you know, I started my last 11:32

presentation with a definition here to me and my crap is a streamlined use case from a complex Enterprise application. So it's not trying to rebuild 11:41 something like success factors. It's saying okay. Let's see how we can get pepper to be more engaged to that system the first car to my activity in 11:50 the middle of the screen here is a notification for pepper that a new course available for registration that's relevant to her. Maybe in some other 11:59 system Peppers identify that she wants to improve her leadership skills. And so the course for leading a global environment is presented to her. She 12:07

can click on that card to jump over here read it more about the course and most importantly click this register button at the bottom of the screen and 12:14 be done maybe a separate login the password to go there and do this. There was no 12:22 bookmarks. She was she could have been anywhere on any device. That's it. I mean, I think at Citrix were using 12:32 Sabor something success factors for the course, that's it. 12:41 What pepper is trying to do so the next PATH she wants to do is coming, you know register some PTO for a trip with Tony Stark. So she clicks on his 12:51

request PTO tile and it's a different kind of my crap. It wasn't driven by some event. It's only next initiate buy Peppers action here. And what did 13:00 she actually need to request PTO? You need to know how many days she had remaining the start date of her trip the end. They were here and then enter 13:09 in Bali with Tony. Again, click that submit button right there and it's done. That's great. That's 13:17 a HR System to request PTO. 13:26 All you have to do is just do the simple things have been coming 13:35

fast and fasten a brand new system 13:45 driving us back in and frankly. You don't want to change it to rip and replace 13:51 those systems is really cumbersome. But if we can provide a better interface for doing that work everybody's happy and it could be something like 14:01 requesting PTO but you know, we see here that the next card and peppers activity speed is a new expense report for approval from sap concur. Now 14:07 Peppers already knows that Gina has been working on this Consulting project three hundred bucks. That's okay. She hit that. Reuben and one click is 14:15

completely. That is a streamlined workflow right there where one quick she could take care of something instead of having to watch another system 14:22 login find that record etcetera etcetera. Now, not every piece of work is going to be that simple so that I scorn her activity is to approve a 12 14:29 million dollar contract from Salesforce. Now again, this is the workplace experience so over here in her recent apps, she still has the ability to go 14:38 ahead and launch Salesforce using Citrix access control and she'll be episode into a secure experience here with our Watermark and all the other 14:46

protections that Citrus offers but that work flow as an administrator I can decide what is the smallest amount of information that I'm willing to 14:54 allow, you know to Prudential pepper and allow her to take action in a few clicks into his card over here at the detail guy on the right. I will have 15:03 a list of the lion is that going to the contract and most likely Peppers been part of this deal from early on and now has the information she needs to 15:11 hit disapprove button. We're going to empower her to do that action in this context, you know as as administrators and it's really about trying to 15:18

rethink the work clothes everything that you haven't work spaces available to you over here like Citrix by but let's rethink how pepper Watson 15:27 activist immaterial the new sales presentation dark sales and we need pepper to comment on it. So let's just drop this car right into her activity 15:34 feed and let her lawn stickers files right then and there putting her comment and then be back into a workplace experience cohesive, right? There's 15:42 one place for her that has access to every one of these different systems and now we get to think of better ways for that information. Pepper. She 15:51

finishes her her meeting and she's moving to a new building and she wants to do some work on her mobile device. Well, the good news is that everything 15:59 that has been defined as a micro app is available to users in this mobile contact for every one of these microraptor's 100% parody, or she can come in 16:07 here and drill down for more details or take action right then and there. Only think of rethinking workflows. It's not just about taking a desktop 16:16 experience in making it available on mobile. Even if it is a streamlined my crap here. We have a new employee joining Peppers team and traditionally 16:25

this is something where an email was sent out to 50 people and 25 of them are going to reply all and and congratulate person for joining with social 16:34 media has shown us that really what you want to do is just step show support with something like a like button over here. Now, that's great. We're 16:43 going to take that out of that email workflow and start run clearing those inboxes. What is pepper want to get more details about Maya. Are we going 16:49 to force her to remember where I come to directory is well know he was going to use Citrix virtual assistants technology to protect Pepper with a new 16:56

way to retrieve information. So after I took that virtual assistant me up right? I got to dialog wear with a natural language interface thing type in 17:04 who is Maya Cooper And our natural language processor is going to route that intent to the my crap to provide all that information 17:12 to Pepper right in line over here. And when we think of my crafts, we don't just think of uses consuming them into Citrix workspace. We want you to be 17:22 able to consume them from wherever you do work. So just a virtual assistant technology is available over here and my soccer teams. I have a chat going 17:31

with the citric workspace pot and I can come over here and say, you know who view my expense reports. And again, the Citron virtual assistant will 17:39 take that other in translate into intent that I can pass it to my crap and then delivered at my crib information to you right here. 17:48 So that's our end user experience that they think peppers. They could be like this 18:01 coming on board how much time does an employee onboarding use case takes typically? Six months 18:09

8 months or more. What is this experience when they available to them they want exactly the things they need access to 18:19 write a new HR System 18:28 getting more and more. You 18:34 know, that's right next to them go and ask questions. 18:43 You don't want to waste 6 months just on 18:46 boarding then you shouldn't have to train people on how to request PTO. 18:56 the how to make this experience happen Before I get into the park itself, I do want to talk to you a bit about the architecture on a lion. Now I want 19:07

to start with a functional architecture. What are we actually doing this product? The first thing I think is really important is that we have the 19:16 ability to integrate with almost any back in-system. You see the top there we had this idea of a generic web service meaning that any service that you 19:23 exposed to us as a Json rest endpoint. For example, we can consume and drive Minecraft off of and similarly we can write back to your services using 19:31 the same connector, but to get people off and running even faster. We've established really secure integration with a variety of the other most common 19:39

apps and I'll show you how important that out-of-the-box experiences shortly. Now our product is actually a platform for building these micrographs. 19:47 That might grab service that hosted by such a crowd services uses three really interesting pieces of Technology strategy experience first, we have our 19:57 event engine which was patented by technology TN. Now, this is our language of change that lets you understand data in motion. How is something 20:05 change your time? What is there a new record available to me? Or maybe I will maybe you want to see if something hasn't changed if somebody hasn't 20:15

been approved in 7 days. I'm going to need to ask played it now. Once you define those events, then we have our page builder, which is Dragon drop if 20:25 a no code local environment really easy to use and I'll show you that in just a second and a third really interesting things here is our patented 20:34 Consolidated identity technology, which allows us to understand who you are as a user across every one of those systems that we can act 2 The last 20:41 thing I would do over here is allow you to consume these micrographs on whatever endpoint is supported by Citrix workspace. And that library is 20:50

expanding every day. We start you off Network status. Because we think that's where you start your day. But we want to empower you in whatever contact 20:57 fits your use case if you want to work in teams or slack. We're happy to allow you to do that and in our talk earlier today at y101. We talked a 21:05 little bit about a virtual assistant technology and how are integrating with Alexa and and teams and Lewis and I think Kristen Riley and James both 21:14 been sick that it's further Infinity 1:30 if you want to. Find us videos later. Now it's my beloved C4 here. We have all my 21:21

crap service, which is hosted by Citrix cloud services. And now we want to see how you would actually drive a notification from one of those door 21:31 systems. The first thing that happened is are my crap service needs to communicate with a system of record and the first step isn't a direct 21:38 communication here. We're going to use our denigration layer and our Prudential wallet to take surely retrieved the API credentials for communicating 21:46 that system. This is a critical step and I'll explain that architecture in detail. The Big Brother network is it knows how 21:55

to communicate with every one of those systems of record and stream the data into are my crap service and 22:05 data from the system of record. This is very important for scale services or for 22:11 scalability here. We use that service count to pull information for all the uses that I received my grass so that we can depress me the rent in the 22:20 background instead of when you just log into the app. None of my crap service is what's actually going to identify that an event has happened that's 22:29

relevant to your end users and it's not going to send it directly to the user's his first Senate District analytics and the important thing here is 22:37 that is actually good for that event and understand who it's relevant to that makes it so that when you open up your workspace that Steve has been 22:44 prioritised. And the last bit is that notification service knows how to talk to every single one of those endpoint. Now the important 22:53 thing here is that our platform we like to say is still wanting to play anywhere. You want to focus your efforts on how to integrate with a back-end 23:03

systems. And how did it find the microphone events that are going to use for to your users and our platform is now unable you too very very easily 23:11 pass that through to all those different endpoints. The other user once they receive a notification, what does she going to happen? 23:19 The first thing is what they're open up that detail blade. We're going to go to fetch a lot more data from that might grab cash to give me the 23:29 information. I need to take a deeper action. That was like one pepper open that sell sports contract to see those different line items. That is a 23:37

really important point because when we send a notification to use an end-user that's actually out of dance if we put into slaking you lose control 23:45 over it and you may not want to put a lot of sensitive information that notification will give you the flexibility to put whatever information you 23:53 want navigation and enforce your users to authenticate and pull the rest of data for that detail blades in this next step. Now that's really Peppers 23:59 going to hit that button to approve. Any interesting thing here is that when we send that approval back to the system of record we're going to use 24:08

Peppers own credentials. We're not going to use that service account and it's important because we want the system of record to have an audit log that 24:16 reflect that it was Pepper Potts at the action. Not some generic API not a great thing here is that this is actually a seamless experience for pepper 24:25 because we've already done all the SSO integration as a part of workspace every action the end-user 24:33 takes In the context of the end-user itself. It's all your fault lines, whether it's written in the application self or interpret 24:43

Cloud there in the context of the end-user so you can have a logging in in checking in on. Now the next 24:52 step is we actually need to update our Minecraft cashier. Let's say ever was just one approval in a long process. Maybe you can spend the next 25:02 approval connect user. And so we want to go and refresh that day to hear. And once we had that refresh data, we're going to send the update to Pepper 25:10 along with confirmation that her action was successful. Nothing's really important to talk about the security here. 25:18

I think the first and most important thing to talk about is this idea that that might grab service is going to be single-tenant. We're going to have 25:28 an isolated store for every customer with pertinent dates of encryption keys and pretended a basic credentials. That it doesn't mean that the entire 25:36 services single-tenant in order descaler solution for billion users worldwide. We need to use the mobile data compute but we take this very seriously 25:46 and everyone Services has customer partition and any do that is at rest is encrypted with a multi-tenant encryption key. Now we are 25:54

trying very hard to minimize that they didn't rest so that the integration later for example has no did it rest. It's actually passing me that through 26:04 from that system of record through to my crap store. And as far as that crunches while it goes again, this is heavily secured were using a cloud Key 26:13 Management store with Notch portable Keys. Everything is encrypted with aes-256 and there are pretending he's here. Additionally all the traffic 26:22 is happening with integers cloud services is very very secure were utilizing our SAT Paris. I trusted suicide any store and sign signal uses 26:32

used and this will be certified for socks to go ga. The last thing I want to mention our texts really 26:41 is that all external traffic is also heavily secured. So when were communicating with the City Works Pittsburgh April were using our proprietary 26:51 all turn off the protocol which has been in use by Citrix for glass in desktops for over 10 years and whenever were communicating with a system of 27:01 record. We're trying to use the API established. Concur knows exactly how it wants people to be communicating with it programmatically and we conform 27:09

to their standards to make sure that everything is Audible and compliance. alligator crocodile 27:19 Stewart over here. I'm logged into my fidget Cloud console just like normal, but we have a new service 27:28 available to us micrograph. Like licking here to manage my my crafts and what I want to do with you today is add a new 27:38 integration with Salesforce. 3C I have this nice getting started screen. By clicking here. It's going to show me a list of 27:48 my active integration. Let that a new one. So here's a list of the most common connectors again are Jason and a 27:58

2DS on connectors are used for the generic web services, but for now, we're going to move ahead with Salesforce. Forgive me 28:07 while I type in credentials very carefully. 3 paid for the devil God 28:17 All right. We'll know this is a sandbox. and a disintegration now it's happening here is not 28:32 just a connection the established with Salesforce for actually creating my crafts for our users right out of the box at work. 28:42 Type in your password correctly, you know. demo day Blues 28:53

try one more time to see if we can get it going. So while it's trying to see if I entered in the password correctly this time. 29:03 It's also trying to go and create a variety of out-of-the-box micrographs. And these my crap are they use cases that we've identified across other 29:15 customers that are going to get you up and running quickly. We know that when you go in at a service light concur two in a 29:23 row, they were here as well. So we're just 29:31 going to have to do that's at fault, unfortunately. So for the third time we're going to go ahead and add those out of the box 29:41

microraptor again. So we understand what the most common use cases are for the system that we have pre-configured and you want to help you be up and 29:50 running without having a building from scratch. So now that I have my Salesforce integration at it will see that I have some very assertive, could be 30:00 rationed over here. The first thing is how often do we watch you want to synchronize with Salesforce and maybe every day were to do a full thing and 30:10 every hour went to do just incremental things as he was changed. now if I dive into Salesforce my opportunities at 30:17

we're going to see two events here. The first one is if it brand new update has been assigned to you. And the other one is it an existing opportunity 30:28 has been assigned to other user. NFL do I add more event? This is where we can start to Define what might be relevant to our users. Do I want to see 30:37 new records change records deleted records. Do I want to do a periodic report on something? David Ivins this 30:45 opportunity assigned to you. Then. We see our event console and this is where we break down these events into that their what when why who and how the 30:55

what is we're looking for a change record in our Salesforce opportunity table. The when is whatever but I think I could still force and what's really 31:03 interesting here is the why why would we push a card to one of our users now your engine is going to let you say I want to see if it's value 31:12 is equal to less than or greater than something else. But if we left it there and 31:22 we design of sapphire what we called the language of change. I want to understand when this guy you become something else or an email field. I want to 31:32

see if it changes at all and if you were to do something for escalation if something had been approved in 7 days, I want to see if it's filled does 31:41 not change. This is really important for defining your event at a granular level that you're not overwhelming your users with a bunch of noise. 31:49 Next step over here is who do we actually I notify and in this case, let's go ahead and notify the user who's active directory email 31:59 matches the new owner email of this opportunity. This is a bit of that Consolidated identity technology that was telling you about before 32:08

we were trying to create a mapping between all these different systems of record as opposed to just notifying a single user. We can alternatively 32:17 notify all the uses way back into this app or something of user groups. So let's say that I was using my active directory users. I can actually use 32:26 those adgroup to determine who's going to be receiving what That down here at the bottom is the how how do I want to notify my end-users? 32:34 And you know, if I can figure this environment with teams ahead of time if I want to push notifications there or be as easy as looking at switch and 32:44

every one of these mpoints can be configured independently. Couple of questions are so first of all, no code required 32:53 so far that's right in front of the whole litigation and cards 33:03 correctly. Are the most popular star stops delete building shaped new Minecraft 33:12 editor in PA for you exactly, right? 33:20 We think this is an environment that is useful to people who aren't really Engineers could do it but we want to engage your users that understand how 33:30 structured data Works people that are using your bi tools and building really like spreadsheet. Those are the people that can come into this D card 33:39

for example, and search a tweet these based on their needs so over here, we have an opportunity that's been assigned to me is my user. Id really 33:45 quickly just come in here and say hello synergy. Or more interesting is coming and insert a variable from that underlying system. 33:54 So I don't need to know exactly how to Salesforce API Works to be able to understand that. I want to come in here and pull in this expected Revenue 34:06 fuel to the opportunity and formatted as a currency. Now it's great here is as a part of our language of change. We understand how this date has 34:14

changed over time. So not only are you able to put in the current by this variable but also the previous variable before that was triggered that their 34:24 field. So if I want to see this is increased by a million dollars or 20% I can do this here as well. now 34:32 once I have configured this the weather here is what action do I want my users to take and if I come over to one of my other apps, I think 34:42 it'll be interesting to show you. Give me for a second. That we can actually put those approval buttons right on the cars themselves 34:52

and it's something that you need to configure as an administrator. You need to go to understand when you want your users approving things quickly vs 35:02 trillion for more details because we don't have any action buttons on this one either. But what's a user click on that card to get more details? I'll 35:11 come back to my Salesforce opportunities 1/4 seconds. And I just want to show you what that Dragon drop. His go-to looks like 35:21 for when a user launches at this detail blade. 35:30

So over here again, I have the ability to just come in and really quickly drop in some text deals and tie them to an underlying data source. 35:41 This case would look for that opportunity type to maybe that owner's email fields. And have it available to us right there. 35:52 Not trying one last thing over here. I want to see where I might have a good action button for you. Let me go into my page builder for the 36:05 approval that. and on the approve account page Will see the 36:15

bottom I have is a proven reject button. And when I click on the East will see the action over here. Is actually making an API call back to concur. 36:25 It's using as a pre-approved Salesforce object API call. We can figure it out with whatever parameters are relevant here. And it stays when you 36:36 use the work item id but if you had added your own generic web service, you could use pretty much any grammar that you chose. This is what we mean by 36:46 having build a platform for generators my crafts. We can always do it if you had your own custom homegrown 36:56

coded everything can be configured 37:05 according to needs. Now there's one step that I did there that actually was not successful. I think it's very important. That moment 37:14 when you enter Windows API credentials is a very very sensitive moment at this point, you expose your service to Citrix cloud and we take that very 37:24 seriously and we know that you do as well and their two parts first, we're going to help you configure does API accounts on your systems. We have 37:32

extensive documentation that will show you how those accounts need to be permission and more importantly we have documentation that's going to help 37:41 you with your security team to understand. What does ATI accounts can actually do But the good news here is that we've been doing this for a few years 37:49 now and we are very very experienced with helping you be successful and Vishal. I think you want to talk a little bit about that. You 37:57 had a good customer example on CBS stop has been around for a while. They have number of customers in production 38:05

went through this microwave Jersey and it's amazing to see results when they started this journey. 38:14 I need the number one problem. They had was just lowering the cost to be a system employee onboarding the number one challenge for the 38:24 word for their On Prime apps in folders. How 38:33 things are working at 38:43 all at work all the hardware software dead in the workplace. 38:53 Hours and hours and learning witch laughing then stops implementing which lasted eight stops and you know, some of you may have implemented endpoint 39:07

management products that you can contact project maybe next Gators. What is this mean for you guys to separate really going and how do you keep up? So 39:15 it's the number one for me is to start exploding and learning it on these things your ass and your dick stops are still really really relevant in this 39:24 new workplace while you're still the next. 39:33 Hope you're really changing and giving you more power. Greg download applications into Minecraft in providing 39:51

your users more flexibility new manager even senior managers in a company how much more 40:00 flexibility and he's would they have if they have something like this. Maybe you can start with simple things 40:10 right and then grow and grow and grow. This is going to be a pool. And you won't be able to keep up with the number of Minecraft and 40:20 Senior leaders in this room. Right. Now. 40:27 These initiatives are happening in your company. You have to find right people right 40:37

show them what's possible and then finally 40:46 Airbnb RV dealer office that does a business transformation office Chief digital officer vincil on the end of the day 40:57 looking for like you who can really influence and drive employee productivity another chance to 41:07 Showcase what's possible and be more influential and then finally and you can see the new skills are easy to not 41:17 you don't have to be a Salesforce expert. You don't have to be a programmer putting these new medication start a couple 41:26

of apps. What's the Rings in huge huge value? I think 41:36 this is this is what the power off near until it works business now more details and more webinars coming in near future is a 41:46 QR code. You don't need to take a picture to get out of that. You don't need you land on this landing page theaters data. She's just starting to do 41:56 all these things before we actually prioritize and if you want to do a beta program contact them exactly how to put you in the 42:06

know before you leave today, you know a couple of things right? So there is another dive session on Thursday on how 42:15 to build on Minecraft build itself Tomlin Amazing speaker and repeat one later on 42:25 for this again how to move from store phone to work space is going to be there. And then absolutely please fill out surveys and results or before you 42:35 leave. Actually, we have something special for you guys. You have to Citrix workspace t-shirts here and you have to have a small quiz 42:44

employees participate but if you if you are in the audience and this is just a test is a pop quiz if you were paying attention or not. We're going to 42:52 ask you to simple questions and your large t-shirt question. Number one, I will ask and maybe you can have some more technically one first one 43:02 and then another monster or you can come up to the mic and answers. All the microbes we are 43:12 building true or false can the only because of the room inside workspace app. All these microbes would be available to you. 43:22

in tools like Microsoft teams and in future possibly slacker email true or false which one 43:32 are kreitzer decision for you then. Alright second question you want to ask? All right. So the daily cash for your mic rap hits single-tenant a 43:43 multi-tenant. That's right. Craig Cyrus. You have a second t-shirts before you fill out. The survey is against the world of you. Remember you got 43:51 Keisha and all right. So finally let us know what more technical, what more things. Can you help 44:01

you guide through as you start to try these things and tech reviews and so on as these things come in in second half of the year. What do you need 44:11 from Citrix so that we can make you more successful and then finally, you know, if you like then and I really appreciate everyone coming 44:20 in here. We going to hang out here for a couple more minutes, and ask questions wrp know. Hopefully, he's the one question for you and 44:30 will try to answer as many as we can. Thank you again for coming. 44:39

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