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Citrix Synergy TV - SYN226 - Reliable, high performance workspace delivery over imperfect network...

Derek Thorslund
Senior Director of Product Management, Cloud/SaaS Connectivity (SD-WAN) at Citrix
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Citrix Synergy Atlanta 2019
May 21 2019, Atlanta, GA, United States
Citrix Synergy Atlanta 2019
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Citrix Synergy TV - SYN226 - Reliable, high performance workspace delivery over imperfect network...
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About speakers

  • Derek Thorslund
    Senior Director of Product Management, Cloud/SaaS Connectivity (SD-WAN) at Citrix
  • Wesley Shepherd
    Leader - EUC Enterprise Architecture at FIS
Sr. Director of Product Management for a $3 billion software company, driving product strategy and execution for Cloud/SaaS connectivity and application experience. My career in enterprise software Product Management, technical Product Marketing and applications Software Engineering has given me valuable experience in defining and introducing new products and bringing them to #1 market share position.
Strategic visionary who excels at developing processes and policies to showcase IT as a tool set required to succeed rather than a necessary cost of doing business. With 15+ total years in Information Technology, mostly in ITSM, ITIL, and PM roles, I bring a clear vision built on intra-business partnerships, consistent communication plans, and continuous improvement initiatives. With a broad understanding of infrastructure, finance, and operations I lead both failing and successful departments, technical and non-technical, to meet and exceed expectations.

About the talk

Topic: IT

Today's digital workspace includes a myriad of applications: SaaS, Citrix Virtual Apps and Desktops, VoIP, unified communications, and much more. Delivering a high-quality workspace experience to workers in any location may not be as easy as it seems since these apps can run in various clouds and datacenters. Come learn how customer Fast Pace Urgent Care uses Citrix SD-WAN to deliver a consistent experience for Citrix apps, even over imperfect network conditions.Note: This session will be available for on-demand viewing post-event on Citrix Synergy TV.

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All right, welcome everybody. Nice to see a good group considering we I just put this time slot on the calendar very recently. So thank you for coming 00:04 to our session Synergy 226 reliable high-performance work space delivery over imperfect network connections. So we're going to go over how 00:13 Citrix ask you when provides that reliability and performance and very happy to have with me Lesley Shepherd from Fast Pace Urgent Care. So we're 00:23 going to do about how it works in real life. I'm going to focus in on certain areas. How many of you here are using virtual apps on desktop? Probably 00:33

the majority as I thought we're going to definitely focus on some of the unique things. We do to optimize HDX Citrix 00:42 files and then finally around the topic of SAS apps. I'll focus and tell you more about what we're doing with Microsoft Office 365. So first 00:52 couple of introduction on the first time Derek thorsland senior director product management, I'm on the sdn team obviously, but only for a little more 01:02 than a year prior to that for many years. I looked after the HDX or high-definition experience technologies that are really key 01:12

to Citrix virtual apps on desktop. And that was a lot of fun. I really enjoyed it and my passion is always been around user experience 01:22 Channel giving users that Snappy interactive experience. @htx, does that I can protocol does that by really squeezing 01:32 everything? It can out of the union network connection, but the other part of it is having a great network connection, and that's what I see when does 01:42 so I'm happy to be leading the SD win in a gracians across the product line. So how Citrix sd-wan integrates with Citrix virtual apps and 01:49

desktops Citrix managed desktops Citrix files and in the whole rest of the workspace product line as well as working with some 01:59 ass and my colleague Wesley a good afternoon. My name is Wesley Shepherd in the vice president. And if I see for a Fast 02:08 Pace Urgent Care of the Visionary settings Processes and procedures to Showcase hi to use a tool set brother just a terrible cost of doing business 02:18 right husband of one father 3 and really here to come and help explain. How is Dewayne works in the 02:27

fast-paced world and hopefully get some relevance in some real world experience. So, that would be great. Thanks, but I want to 02:36 tweet about our session SYM 2 to 6. So I just want to start by commenting on the importance of the 02:46 network connection as we heard in the keynote Enterprises today have hundreds application. Very few of them really work and it 02:56 just pure offline mode. That's true. You know some web apps. Do you have an offline capability? There's limited things you can do when you're offline. 03:06

But you know for the most part it's become more critical than ever for us to be connected, but I went we go nuts when we're not connected, right? We 03:15 want to have all the ways on reliable conductivity. It's especially important for certain types of apps Voigt unified 03:24 communication. I mean have you ever been on a WebEx Iran GoToMeeting or similar call Skype for business and the audio dropped out for a little bit 03:33 and when that happens I am too just getting all of us not assigned to me like I usually have It's no fun when those packets fall on the floor, right? 03:43

So supercritical for VoIP and unified Communications apps. Virtual apps and desktops what happens when the Network glitches goes down. 03:52 You might be able to still read what's on the screen and Michael Gray session reliability feature so read it but you can interact within 04:01 you can't scroll of it. So many apps require that conductivity floor important than ever and that's what Citrix sd-wan is all about reliable 04:11 high-quality secure and encrypted connection the apps and data anywhere whether it's the apps running in your data center or 04:20

up in the cloud. And then today we're all probably going through that transition. So we're in a hybrid multi Cloud environment. 04:30 So the starting point here is really being able to identify the different types of traffic that your users are involved with and that's 04:40 done through a very Advanced application control. And in this part of the FDA ban Branch Appliance. It's looking at the traffic that's going on has 04:50 various different techniques deep packet inspection and apis and someone to automatically detect 04:59

classify categorize and accelerate out of the box over 4500 app and you can create definitions for custom maps to 05:08 stars for our timekeeping application and then far EMR application. So to put those ahead of everybody else because again patient care the 05:18 most important second for timekeeping and then third for boys, so the customer was the EMR so 05:28 Detect the different types of traffic why so you can do quality of service? You can make sure that a critical patient care app always gets the 05:40

priority when things get congested when things aren't quite right in your network connections. And so we have the packet inspection 05:49 and API so we can do auto qos out of the box when optimization is available in a Premium Edition. What does that mean when optimization gives 05:59 you deduplication to data across user session. So it looks for repeat data, so doesn't have to be sent again and prove the experience proximately 06:09 a fancy word for using the DNS server that's close to the office. So it's your routing traffic directly to the closest 06:19

pot. So those are core Technologies before we get into the case study at Fast Pace Urgent Care. I want to introduce just a couple 06:29 of basic concepts about SD Wham So essentially there's two modes to Flavors in which you can operate nephew in. The simplest is 06:39 single-ended or asymmetric as you see on the last I have my ask Dewayne Appliance in a whole range of different sizes 7 little box in my branch office 06:49 or at office is looking at the traffic as I said and it can send traffic directly to the internet and to 06:58

your your network in a round-robin type of balancing approach fairly basic. You can have two ISP 07:08 connections. That's great. If this one goes down will fail over to the other but you know, if if if it happens in the middle of a voice call, you 07:17 know, you'd lose that call but the next go on the on the other lake so that might be good enough for some But a much more advanced and sophisticated 07:27 solution is the one on the right the symmetric where we have an estimate at both ends in this case, you know, either have it in our data center or we 07:35

might have a virtual Appliance up in the cloud on Azure or AWS her or Google Cloud platform. And with the book ending we can do some really Advanced 07:43 things that will quickly go through. So, how do we do it? Well, if he is having multiple links, you've got different types of lynx and Hare we used of 07:52 the book into Pro specifically because of voice right because again Healthcare speaking to the patient very very high up there. So I have to lose that 08:01 calling reconnected. That's kind of an embarrassment there. So we used to look into the post with three disparate connections. Like we have a fierce 08:09

though. Funny combination of Corrections connections and I could be to business internet connections could be 08:17 if you already have him feel as you might want to keep using it even though it could be satellite to BLT. The point is that the Espy win can take 08:26 those physical connections. It can make them appear as one single python virtual path and SD land has an understanding what's 08:35 going on on all of these connections because with every packet we send for actually probing the network. We're so we understand the Jitter the packet 08:45

loss sleeve and see if we can direct traffic to the best pack avoid can be the case where you want to go in a little late and see past maybe if you're 08:54 doing a file transfer more bandwidth. So whatever it can give these apps the quality of service. They need can make sure critical Ops have the 09:03 bandwidth they need and because of this probing it can detect problem instantly. It reacts so fast, you know, it's like under 10 milliseconds so fast, 09:12 the end user doesn't even know. It's not a glitch at all when you get any kind of problem on the link and I don't just mean link down. What about 09:22

brownouts as we call him since I was a linkle going to a mode where is excessive Jitter or packet loss and it'll detect that it will react with in 09:30 just a couple of packets actually simulated an arm. We'll talk about this later. But in our POC we simulated physical failure and brownouts voice 09:39 quality was never never lost it all we never lost a single call. So, hence we call it seamless seamless mail over so a little bit more about 09:47 what's been going on and where you started from the kind of challenges he faced. They are so Fast Pace Urgent Care. You won't find us in large 09:57

cities like Atlanta or Nashville were typically in rule parts of the country populations of 20,000 or less. So today we have roughly 88 clinics and 3 10:07 contiguous states. We've grown exponentially when I started there about 26 months ago. We had 35 clinics and now we're up to 88 will 10:16 be over a hundred by the end of the year. I get our focus is really on serving though rule population. There's tons and tons of urgent care is 10:26 available in major metropolitan areas very few available in rural areas run existing Citrix virtual desktop a virtual app customer. So 10:34

prior to SD when my CFO really hated me because we would all of our circuits were bonded T ones writing. So very expensive 10:44 highly reliable circuits. We had to have that in order to provide the quality care to our patients. Thanks. 10:53 So we need to have more bandwidth while keeping up with the Joneses see so as a business was growing. We were starting to centralize a lot of our 11:04 communication platform. So voice EMR excetera starting to come together. So Dennis is asking more more of us while giving us less money, 11:11

which always seems to want to happen with a lot of Homegrown Solutions mean we started out extremely small. We had a lot of Homegrown Solutions on 11:20 site. So that is hard to maintain priority given what we talked about earlier. Something has come. Out of the box with citric so And difficult to 11:29 manipulate those protocols. So we had Manuel fell over processes in place because of the district connections, so we would have to fail over manually 11:37 and utilizing a steel and kind of helps us failover automatically, so So why do we need us Dewayne again? My CFO, he really didn't like me. So 11:47

my average cost per Clinic was between 900 and $1,500 a month. That's not really good. Search and secondary connections were not used 11:56 for paying for those connections, but then we weren't using them constantly. So between 100 and $2,552 a month or something. I'm not using it's pretty 12:06 bad. Complex H configuration server time went to open up a clinic and have to hire a ccie to come in and make all these wonderful changes to the 12:15 network that they were very glad to be paid for. I was not happy to approve that for that had to be done. I sure so you can relate unreliable on time 12:24

courier delivery so that the business has this idea that whenever you open up a building that like Jed Clampett. You just tossed out of cable in the 12:34 backyard and strike internet. Unfortunately, that's just not the case and multiple times. We would your due to construction permits except row. We 12:41 would miss those deadlines for opening up offices and we end up opening them on Cellular Connections, which part St. Winsted Marquel. Again, secondary 12:50 circuits faster but not reliable. So again how we monitored them before was just basically on up time was this was the interface up or down and it's 12:58

all of us know I brown out this week talked about earlier what happened a lot. So there's no better way to find out that your circuit wasn't working 13:05 and never fell over to it and it's just not there. Then you go scream into a p you who forgot to pay the bill for the internet this month on that 13:11 side, so, And I know no root firewall at the edge so I can we were using a Cisco 4321 just some zone-based firewall is nothing 13:16 to technical. So that's what that was a problem with that and then we never knew in that secondary connection would work until it failed kind of a 13:26

kind of elaborate a little bit more of the secondary thing faster but not reliable. So so it will go down and next thing. You know what we paid $10 a 13:34 month. Why is it not working? Well, it doesn't work in three months because somebody unplugged it rain or somebody did Summer semi misconfigured it so 13:41 So three things here. Why do we do 6 or so we didn't read it for POC stand again after this meeting. If you want to talk a little more about that. 13:50 Please come find me, but we chose Citrix for multiple reasons one of them being a large history with Citrix that I've had over the past 15 years, 13:57

right? So I go all the way back to presentation server four point five days, which is just makes me really old and gray hair and it's extra is the 14:05 only one that I work with really that do all aspects of the of the cell cycle and support cycle cares about the business success and you can buy SD 14:14 win from anybody. But any Citrus is the one who actually gets deeply invested into the business and it being successful 14:23 above them. Right who don't see a lot of 14:29

you get this calls out of the woodwork and it's like are you really know and they care so you can see that they're actually interested in the account 14:39 successor. Elastic just want to financial standpoint. It was affordable and easy to see N Easy to scale and spend in forecast. So whereas previously, 14:45 you know, I'm going into my CFO the office the same well just $59 a month pick a number he's going to work for you for me. Now. I can easily go in and 14:54 tell him how you can open a clinic in this area is going to cost you no more than x and we'll get the X here in a minute. So he likes me a lot better 15:04

not as much though, but I'm still spending all this money. They didn't like me as much as he likes me more now, so So this is a true number, right? So 15:11 Circle cost was instantaneous 50% reduction on circuit cost. So we went from spending $950 a month to know to know more than 600 and it's 15:19 moving from primary primarily Metro & Dia connections all the way down to kind of home-based broadband don't understand. We're moving to this rule 15:29 connections and rural areas where most of the time the first ones to actually pull in a high speed circuit. So again, instantaneous cost reduction 15:39

reliability and business continuity. We've had several circuit interruptions, right and doing this that's going to happen circuits go up and down all 15:47 the time but no service outages. Ever since it has been put in because we run multiple circuits into the box. We've had no interruptions 15:55 to business whatsoever at all, which is great. And then last but not least is experienced in this is kind of embarrassing to me, but I think it's good 16:05 too good to say so when we were going to setting up a clinic beforehand time to set up the edge was about sixteen about 6, 60 minutes start to finish 16:12

now, it's 15 minutes. So you can imagine, you know, pulling up with your switch and router and Excedrin everything else. I taking you an hour just to 16:19 get the edge Network up 9 do it in 15 minutes while the coffee's brewing in the back a lot simpler and the success rate of 16:28 20% success rate 16:34 now, it's 95 and that really lends itself a lot to the fact that again we can use DSL satellite cellular accept her as opposed to waiting on those 16:44 expensive high speed circuit to arrive. Assistant tips for me. I just want you all to learn from the mistakes I've made and we made a lot 16:53

going through this and and luckily I had a lot of wonderful people who are with me to help first things. You don't be in a rush and evaluate all your 17:03 options. Look no p o c o s t o m p o c should run 2 weeks if anybody says he will give you one for 2 weeks. Just kick him out the door. That's just 17:11 see you later in 2 months to months Citrix fully supported and back. My POC all in 17:19 second is your foundations got to be stable. So not to embarrass myself. But when I started my network wasn't eigrp Network, which is 17:29

very I won't say old school. Most people still nobody igrp is the runs Legacy Cisco equipment in order to run properly weird to switch over to ospf. 17:39 So that was something we didn't know ahead of time. We're anticipating that we thought it was running well over you guys you are. It didn't so long to 17:47 short just make sure your foundation stable. And last name point is talk to your business find out what they think your problems are in. The clinic is 17:55 like the developer versus the in use to write with developer season one way in the end user chooses another the top of the business involve them. Ask 18:05

them their pain points. I got mine involved in the actual process right at them and show them the SD winbox, you know come with a flux capacitor that 18:13 I know the difference, right and I have cables plugged into it. This is the cellular this is do you know, this is the cable modem. This is this, you 18:21 know it and actually took them to one of my clinics and I disconnected circuits in the middle of milk production day. You got to have a pretty good 18:28 confidence. I had my resume to side just in case is a resume generating event, but it worked as a good part too involved cuz you saw some problems 18:34

for them be a huge winter facts about solving problems for you. It's not a problem for the business also decided to hear it's working well last week. 18:44 So what comes next As a contract go away. We'll just move 18:50 them over to ask Dewayne is very easy again from 60 Minutes to 15 minutes. We retrofitted a few clinics just out of necessity does migrations are done 19:00 successfully overnight with pride about 30 minutes of downtime. I'll lean and muscular system structure cabling. We're pushing our staff also to work 19:10

from home, right and lot of people may say we're late that's really expensive when you buy a nasty way in boxing cinnamon home and excetera by say if 19:18 you look at a total cost of ownership around what does it cost to have a desk in power and Maintenance and Facilities and excetera think somebody at 19:26 home is far less expensive than having some minor physical office. So we just before yesterday in boxes at home as well over DSL connections and with 19:32 voice capabilities and actually work quite well. And then last I will be the following us to manage our secondary data sooner that we have currently 19:42

and then explained that into the public Cloud platforms is as Citrix gets more into the G Suite space and Office 365 Okay. Well, thanks Leslie that I 19:50 was great. Let's now look a little deeply into the technology around how we optimize Citrix virtual apps and desktops that everybody in the room is 20:00 using. Now there are many SQ and products that can recognize I could traffic the ICA protocol sure 20:09 the big difference with Citrix sd-wan owns that protocol right and we can send you an investing that protocol and we have the ability 20:18

there for it to be able to keep up with the Innovations in the technology and peer inside the IP protocol. So what does that give us? 20:28 Well for traffic steering, I see a virtual channels are grouped into four streams real-time interactive Balkan 20:38 background and we recognize those individual streams, even when they're delivered over a single port. We see those different strains so we can apply 20:48 qos automatically adjust for deleted we do vdi and then jabbers in the instant, so they were from home 20:56

to all their video calls over. Jabber instant messaging a sector for the we actually did this was Jabba works really? Well. That's a great example 21:06 then with the Premium Edition of SQ, and we can even go a little deeper we can actually look at the individual virtual channels. There's a lot of 21:13 them. I just put some examples up there so we can use that information for reporting purposes and monitoring as well. And 21:22 so when you think about it, this is really a key advantage of using Citrix sd-wan with Citrix virtual apps and desktops because we keep enhancing HDX. 21:32

There's more to come and we're right on top of it with the SD when technology it would frankly be very risky to rely on a product that 21:42 didn't you no reverse engineering trying trying to keep up with these things. So a good example around you ass is what we call Auto qos. What 21:52 is this mean while the SD win can automatically configure HDX into this multi-stream. You don't have to go into a console to do it ask me when 22:01 talks HDX. They collaborate coordinate put it into multi-stream mode even over a single port and that allows us to 22:11

prioritize traffic appropriately. We've been doing this for quite some time in our Premium Edition SD win more recently liked 22:20 year ago or so with a standard edition and standard edition. You do need to be on the current release of C bad. 22:29 7:17 is when this came out course now, we're up to 1903 and very soon 1906 coming out but the 22:39 7.15 long-term service release wouldn't support this feature yet little more recent than that. 22:48 Wonder what happened what got better cuz it was a little poor before that quality improved after we upgraded there. So it's real seamless. Only took a 22:56

couple hours. Another important point is you don't want one user in the branch office or clinic 23:06 in impact the experience of the other users. You don't want somebody was doing a massive file transfer a great big print job to 23:16 degrade someone's interactive experience. You always want to make sure that interactive class of traffic is getting priority and so there again, this 23:26 is Citrix SD wearing really shines because it offers fairness across sessions at the traffic class level. 23:34

Now what about those of you might be putting your videos into the cloud of anybody doing that you had running the VA up in the cloud? 23:43 Nobody yet. So we got at least in the audience and this is something I know you're all thinking about cuz you know people are 23:53 starting to look at floating things from their own Datacenter starting with maybe the maybe Citrix Cloud 24:02 the C bad service so that you get some of your infrastructure components of the cloud but to the point where the virtual desktops actually 24:12

run in the cloud and so how does citrus St. Win and value their starting point would be to put our virtual Appliance because the VTX 24:22 up there in the cloud v p x is available for Azure AWS and now Google Cloud platform as well with 24:31 Azure. I can mention we've actually done some very sophisticated automation make it really easy to configure. And that doesn't take much to Guess that 24:41 that's going to follow through on the others as well. So once I'm in the cloud one of the main advantages I'm going to have I'm going to get all that 24:50

and goodness in terms of reliability and performance when my virtualized apps need to talk to something back in my data center, whether it's 24:58 the back end of a client server app, sorry to file server or maybe it's active directory, but that's the first piece of 25:07 pizza goodness will be that my VPX there in the cloud will handle the traffic is going off to the internet. It'll do it'll just steering it'll 25:16 it'll use its firewall to protect you against certain things and give you reporting in monitoring. Now today if I use the Gateway 25:26

service today all traffic goes through the Gateway service that'll be changing in the future so that you can have Ranch off of traffic goes 25:36 straight into the VPX and get all that goodness there on on HDX. Next area is video on demand HDX has 25:46 technology to redirect video to the user device. If you think about it, there's a couple of really powerful reasons why we do that with HDX 25:56 one is real videos, very cpu-intensive. So you can imagine if we ran it all on the server you can get very high scalability. The second is user 26:05

experience. The user devices in the branch now have the ability to fetch video content directly from 26:13 sites like YouTube and Vimeo and so on he knows that we do this at fast-paced because we have a guest Wi-Fi through offer a patient's ability 26:22 to do is sit down and use her own devices the movie prior to putting an STD when we would receive phone calls when someone wouldn't go stream the 26:31 latest whatever from Netflix or Hulu receta or YouTube, it was floating Network down because again, everything would have to buy call to the data 26:38

center and then out and now we we give them about 5 to 10% of the overall Network just for guest Wi-Fi and then that Throws them out to local internet 26:45 source there which which is dropped of the Reliance on that so perfect use cases, beautiful. And then this morning, you know, you learned about the 26:52 announcement the HDX optimization for Microsoft teams. And just like we did in the past for Skype for business. We have the ability 27:01 to redirect the team's traffic so that instead of putting it on your server or the VA is running it on the user device. So it's 27:10

happening locally in the office and the SD win through API integration with Microsoft able to identify classify steer that 27:20 traffic is Proxima DNS little bit more on that in another slide. But all of these advantages come when you use SD win with sea bass and getting that 27:30 reliability performance security as header. We also get advantages if you're using Citrix files formerly known as sharefile. Do you have anyone in the 27:39 audience to use his share file today? I was quite a few. Thank you use it at Fast Pace. We use it for external communication at the moment. We're 27:49

still getting stood up on sharefile. But so we use it in order to communicate secure message secure information externally right now. So just come in 27:57 here in my case. I added some very large PowerPoint files to know they'll sometimes and videos and then it's on And 28:05 I'm a bit of a perfectionist. So I'm constantly changing my power points a little bit here a little bit there. If I open up this big file and I 28:15 tweaked it, you know change a couple of words. I don't have to have that with the entire file sent over the network again. Just want to send what's 28:24

changed. And so that this is overcoming some issues that sharefile customers may have had where file transfers were slow because the users can be far 28:31 away from where you have your storage Zone to be hundreds of miles away. And it's just not possible to set up the storage zones are there close to all 28:41 your branch offices. And so that issues saving just a small in it to a file that goes away and the results are really quite outstanding. 28:49 This is what we've measured much faster upload and download speeds and even faster a file previews. 28:59

Finally, we will cover all the SAS apps, but I do want to focus on Office 365 because I think it's insane such an uptake. How many of you actually 29:14 are using Office 365 and quite a few as I thought. Your Office 365 is great. Right, but you know, I have 29:24 highlighted in this slide that was presented at the Microsoft ignite conference September last year. There's a lot of customers and 29:34 users who just aren't seeing that great experience and it's not the fault of Office 365 Because of their network is because of having a legacy 29:44

Network architecture. You know very different and very poor user experience as a result of that and 29:53 so starting last year Microsoft very aggressively started to promote the right way to do it. These are called the show 30:03 365 network connectivity principles. And if I know if you're involved in delivering o365 to your user, this is really really important. So 30:13 those principles include doing categorization of the traffic differentiating the different types of trusted vs. Untrusted latency 30:23

sensitive vs. Not so latency sensitive unscented routing it efficiently finding the fastest way to the grocery 65 Cloud. The 30:33 pops are called front doors. Where's the closest pop using proximate DNS earlier to get their minimizing Network 30:42 latency avoiding hairpins, avoiding backhauling to a data center. That could be There's a miles away and also bypassing 30:52 proxies and traffic inspection devices when they're not needed so traffic that's been classified as trusted traffic if it's already encrypted. Why 31:02

would you encrypt it again? For example, that would only add unnecessary latency? And so with the Citrix sd-wan we've embraced those apis. 31:11 We made it super easy to configure single click use proximate DNS get that traffic to the cloud as quickly as possible and it makes a huge difference 31:21 in user-experience like a look at the teams and Skype for business first with the network assessment tool before using Skype a really bad experience 31:31 with high packet loss and Jitter file transfer here at 10 to take over half an hour cuz it's a 36 minutes left type of each 31:39

character in the show. It's really a dreadful experience with an 31:49 I will run that again and what happens while we're using 31:56 proximate DNS are latency is down to 11 milliseconds or maybe 13 millisecond. Some of that rank are Jitter is really low. Our packet loss is really 32:05 low. We've got a great experience now with voice. And video about that file that took over half an hour to download now 3 minutes. What about typing 32:14 in the search field and out like every character types. It's responding very quickly. It's a delightful experience. When we look at the overall 32:23

numbers while we saw them already in the Ketone, I guess my thunder has been stolen by TJ away from you. But some really dramatic improvements there. 32:33 And when will you virtualize Office 365 and we're running those apps like OneDrive teams. The SharePoint isn't running those apps now either in the 32:43 data center or in future for some of you in the cloud As you move your videos. They're we have that HDX Insight that helps us or that ability to peer 32:52 into HDX that helps his prioritize the different types of traffic. We have that redirection of teams multimedia to the user device 33:02

in the branch office. We can egress directly to the front door in the simplest form. Back to an early slide simplest form is 33:12 asymmetric single-ended, you know, if call gets interrupted because of a link going down 33:21 until you lose that call but the next one gets delivered over the other linked or we can do even better than that. We can do the book ended solution 33:30 and then we really get some dramatic improvements. We actually CMOS scores which are the measurement of audio quality jumping up from the 1 2 3 range 33:39

to the four plus range and that's thanks to some pretty sophisticated Technologies like the link bonding the instantaneous 33:49 failover. And in fact, we can even optionally duplicate audio packets over to Links at the same time in a packet race, you know, whatever package 33:58 gets there in first is the one we used which reduces latency and Jitter and just gives a great experience. So bottom line. 34:08 Hope you're convinced. You can ask us some questions. You need to know more but bottom line is weave design Citrix sd-wan to really be the best 34:17

solution for delivering a workspace certainly for Citrix virtual apps and desktops but also for SAS sad for Citrix files and 34:26 his brother were closed and resources hosted in the cloud bottom line is just a sliver cost. It really is. I didn't believe it going into this and I 34:36 tell you the schedule to take anything I can get you in the door by your breakfast, but I have no salsa to can really drop things down to 50% Like I 34:46 didn't really did put her in user experience and then is it allows to become more reactive no more sleep at night for it people is never a bad thing 34:56

right now is really is a win-win for everybody. There you go. So we don't wanted to save some time and our timing is perfect one to leave about 10 35:04 minutes for questions. And if you get in really technically technically I even have my technical product manager 35:13 with me think he's hiding at the back of the room come on up here, but please step up to the microphone and feel free to ask questions if we can 35:22 answer them. We will make something. any questions 35:31

Nocaster clear as mud please provide some feedback on the session using the app and talk to get some 35:42 points for doing that. So, that's great and also want to mention that the the slides and I'm tackle even add a few more in for those who want some 35:52 more technical details. Those slides will all be put onto a website where you can download them starting on Monday June 3rd, then there's a whole 35:59 bunch of other sessions that you should take note of that are in your app that will teach you more about SD win, and that will give you more real 36:08

world examples how it's being used in in different Industries. And then finally when you have time, please be sure to take a look at text zone. 36:18 Citrix.com. So thank you very much for joining us today. Thank you. 36:27

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