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Citrix Synergy TV - SYN102 - Why no workspace is complete without content

Alysia Eve
Director of Product Marketing at Citrix
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Citrix Synergy Atlanta 2019
May 21 2019, Atlanta, GA, United States
Citrix Synergy Atlanta 2019
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Citrix Synergy TV - SYN102 - Why no workspace is complete without content
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About speakers

Highly-dedicated and team-oriented technology product marketing professional with fifteen years of experience ranging from project management to sales and marketing in mobile, online learning, hardware, and software environments. Known for developing successful go-to-market strategies, product launches, and connecting the value technology products and features to the needs of the target buyer and end user. Recognized for the ability to communicate and manage complex projects successfully across cross-functional teams to build and launch products globally as well develop purposeful, customer-centric innovation

About the talk

Topic: IT

Data is at the core of business outcomes, and end-user productivity is driven by secure, anywhere, any device access to files. The most forward-thinking organizations are enhancing employee experience by giving employees the technology they need to stay productive. Join this session to see how Citrix Content Collaboration simplifies document access and workflows in a secure workspace that IT manages and controls. You will learn how to increase employee engagement, drive end-user productivity, and secure critical documents within Citrix Workspace, and hear how other customers have increased their productivity through use of e-signature and workflows.Note: This session will be available for on-demand viewing post-event on Citrix Synergy TV.

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Well, thank you everyone for coming to our therapy session 102 which is why no work space is complete without content here to do today. My name 00:03 is Alicia Keys and I'm the senior manager for the workspace product out of parking teaming. I'll let my My Scene calling introduce yourself 00:13 excited to be here today. And it really just to you know, tell you up front with me what you 00:21 can expect from this session and we're really going to show you today and demonstrate House of Tricks contact vibration can help your employees 00:31

collaborate securely connect all your content for one access point and finally leverage tools to proactively manage your environment. And I know that 00:39 all sounds well and good and I'm super excited to learn about it. But one of the other unofficial rules that we have if we're going to have fun today 00:49 right three, it's the first day he's on awesome keynote, but what it's fun without sugar. Or we pass anything out. Does anybody have a 00:56 peanut allergy that we need to be aware of? Okay. Well, if not, we're going to ask two of our colleagues to to hand out Reese's Peanut Butter 01:06

Cup, and this is this is the direction that we're going to head in for the remainder of the session today. I love an overblown and Allergy so get 01:16 ready. We do have Hershey Hershey chocolate bars as well. And I think they're serving cupcakes outside. I saw so lots of sugar 01:24 this afternoon. So hopefully by this you just fly right out of here with excitement and absolutely it so keeping with the same as as we're passing 01:33 this out. We're going to retire to our session for today. So instead of why no work space is complete without content. It is now why Citrix 01:42

workspace is like a Reese's Peanut Butter Cup, like I said, we're going in we're going all-in on this today. So get 01:52 your get your Reese's Peanut Butter Cup here and you start unwrapping it. Let me explain to you why this is like a workspace. So is you picked up 02:02 first by and get that chocolate in that peanut butter? That peanut butter is your content and the reason why it's our content is because without it, 02:10 it's just a Hershey bar. Right? It's just it's just a hollow void of a Chocolate shell and your content is really what differentiates this and if you 02:18

think about it from a workspace standpoint that's very similar to that of the role that content plays in your organization. It's the lifeblood of your 02:27 organization and it differentiates you from everyone else in your in your competitive market and then that peanut butter. Those are apps your 02:35 Aspen devices. And then you have your analytics and I actually love how Caroline talks about this, let her explain how analytics folds into this as 02:44 well and hopefully everybody got to see the Fantastic things handled the keynote this morning. We're Citrus analytics goes above and beyond is because 02:54

we put all of those devices app and content into a single workspace. We're now getting a single set of analytics that's looking at all of that. It's 03:03 that whole Ricci cup at the entire thing and Caroline. So we've got content we've got apps and devices we talk to you about how analytics 03:13 fits into this and as you tear open that receive that Ricci rapper that is your secure digital perimeter, right? So that is what's keeping that 03:23 receipt cup from the outside elements that are trying to either take it or make it make it not as appetizing. 03:32

I want to I want to talk to go through a little bit a little bit of a story. So if you remember back to your childhood and you know, I'm thinking 03:45 about you know, when you really wanted something right from your parents. It probably looks something like this, right you can kind of get the dowize 03:54 you start bleeding and then you go to your first parent and you're like, please can I have this wonderful Ricci copper really any kind of candy 04:02 and being the first parent that you ask there's a pretty good chance they're going to say no, but you are you're a very very smart little 04:12

little child and you think there's a way I can get what I want right? And so what do you do? You go to the other parents who may or may not you know, 04:22 it's more likely because you've gone through this before gives you exactly what it is it that you wanted and this scenario is something that we 04:30 actually see play out today probably in your environment. And here's how so this is your end user right there. Just begging for you to give them tools 04:39 to help them do their job better write and as an IT administrator then rolled it from any of you play. Sometimes you're not set up for success to be 04:48

able to say yes, but the challenge is that end users they find ways to do things right while it whether or not you're aware of that and unfortunately 04:56 a lot of those ways will put your your environment addressed because they're not doing it in a secure Manner and that's really what we want to talk to 05:04 you today. How do you give the end-users what they want you to do their jobs and chair but in a way that you can manage it a securely And it really is 05:12 all about collaboration. So another story and how we like stories stories here and with collaboration collaboration is everywhere right? It's it's 05:22

prolific. It's that buzzword that I feel like popped up and every analyst review and every and collaboration is great, but it's coming at us from 05:31 every angle and it's not dissimilar to those holidays like Valentine's Day or Halloween where you get lots of candy and there are lots of strategies 05:40 around what you do with all that candy and especially now that I have two children of my own there's only two ways to deal with it and one of its my 05:48 way which is I have a theory that I can only actually metabolize so many calories at once. So if I eat all the candy on Monday that makes it better 05:55

right because there's no way to my body can possibly do all that kind of like this right where I can't move. My stomach is very full and this is 06:05 very much similar to collaboration, right? There's all different tools. There's all different things coming out people and it leaves you feeling 06:15 Really full and uncomfortable at the end of the day and so it's a help with that. I'm going to turn it over to Caroline to walk you through what we 06:21 can do to help. So this is how we want to help you be able to give you users that collaborating in that sharing ability without putting them in a 06:29

sugar, which hopefully we didn't do to you guys yet. We wants you to be able to give them the way to collaborate and not inflate your storage. No one 06:38 wants version 27 of the file. Do you want the final version? We want to collaborate on that file. How do we do that effectively? 06:47 The first one here that we're going to talk about is online document viewing and color editing within workspace. You can open files write in a web 06:57 browser. No downloading necessary and be able to collaborate by yourself, or you can see we have two 07:05

people indicated by the green and purple. This is using Office 365 editing write in a browser Rich file tax and I can see Alicia editing a file we can 07:15 work together. Even if we're him completely different places and again one version of that file. We're not binge eating the candy. We're just getting 07:25 that one collaboration experience that we really needed. It's also going to save back automatically if you've ever had that college experience where 07:34 your computer crash cuz it's a terrible College laptop. And oh my gosh, did you save that last version of the file 07:42

autosave. Fear is gone. No worries there. The next one this is probably my favorite 07:49 teacher. We've built in years. I use this all the time. This is document feedback and approval workflow how many times you can just producing a joke 07:59 for us a session like the energy you have to look at a ton of different people's perspective. Make sure that were using the right words. We probably 08:09 have to get approval to use Reese's all over it and give you guys candy. How do we do that effectively we have tools for that. So here we can initiate 08:17

a workflow. I cannot find who I want to get that feedback or approval from set a due date for when I want them to respond and provide either 08:27 a sequence for approvals or just ask for that feedback and we can start collaborating again on a single file version. You can see all the way over 08:37 here. We have our comments in line on the document. Everybody can see everybody else's feedback. So I don't have to get the same comment from Eugene 08:45 that I got from Alicia. They can see and they can even talk back and forth. And reply to each other's comments and were able to do this all within 08:53

this web browser and see all of those changes so we can go through something like producing a deck for Synergy all through workspace. 09:01 Now the very last one a lot of people probably like you told me this is a blown-out analogy and I'm a parent how many people in here parents? Okay a 09:10 lot. So you're probably like you can't just give kids candy all the time. That is not how this works. So are you going to also do the thing of well, 09:19 you can have the Reese's but only if you eat your broccoli first, so this is what's in it for you with a knife because we don't want to just enable 09:29

then to share and collaborate easily. We also want to make sure it's protected and safe. That's the key component that's often within our way of 09:37 enabling that and use their productivity that they're really driving for. So here is our view only sharing and Watermark. This is one of many teachers 09:45 going to talk through today looking at how we're able to protect that contest phone updates were actually able to share a file where the user isn't 09:54 able to download it all they can only view in a browser. They have the ability to take a look-see the content maybe review my PowerPoint. You're not 10:03

going to download it or not going to able to create their own version. This is ours. We made it we get to keep it so we can go another step further 10:11 and actually add Dynamic Watermark options of you only viewing online be with Watermark being able to download 10:18 but with that watermark on it so that it's again I protected document or here. Maybe they're full control. Maybe it's somebody you're great with and 10:28 they need that down a little bit late, but we're able to set that. You can see the example with the watermark are showing Nathan's email address from 10:35

where he did this file. So this is that broccoli for us to say hey, you can share but you can share with our security policies in place and with that 10:42 protection to keep our content and our privacy did secure. Take a look at a demo. Everybody loves a good demo. I'ma tell you the funniest fact about 10:51 this demo right up front, which is this is completely done in a virtual desktop. So here we're looking right in our file browser on the desktop. You 11:01 can see if browsing and we have favorite folders Network shares that's going to my legacy networks Office 365 and then the share file folders that you 11:10

might be familiar with for personal cloud shared folders and we can go into those eyebrows subfolders. See more of her personal cloud. What about 11:20 those users that did do something like put all their vile then I Dropbox account because they needed to share what's title with back and we can get 11:29 those into the workspace through these connectors, but that's not all were able to do. This isn't just file browsing the ability to collaborate on 11:37 these files and directly from within the application here so you can see some of these options to share Getting late being able to email those like 11:45

that showed us files or even initiating those work clothes I talked about or maybe you're just wanting to open that file up standard browsing working 11:54 with house on a desktop capability. Again. This is a virtual desktop or getting new links all these files. So here were starting a work lower going to 12:02 get some feedback on the press release for this presentation to ask Nathan to give us some feedback. You help build some of that so he'll be a great 12:10 one to tell us whether we're on the right track so we can set the due date here needs it by Friday and just Energy's kind of happening so tight in his 12:18

email get that sent over we can give him a message like, hey, we really want feedback. I know it's it's energy right now. So it's short notice. But 12:26 can you please take a look at this? Just give him a review this press release for us to make sure we want to get this out the door. But I haven't left 12:33 my native desktop here. I'm still just right there. It looks like around and do this immediately. So she's going to get an email letting him know that 12:41 he now has the ability to see that file and comment write on it to get a 50 back but at least you're probably needs to know that we're right in this 12:49

press release to so let's go ahead and give her a heads up. We're going to send it to her so I can come in here and I got to share that I can do it in 12:57 a local milk, or I can use the content sharing features here with Citrix files put in again an email and then we'll get to see if you have a number of 13:03 sharing options and that security policies going to play through to hear to the Rusty some of those same features where we're going to be able to 13:11 actually set up. How often is she able to access that file? How many downloads do we want to do a view-only Aurora Watermark and we can see that under 13:19

our options here. We can even go in and encrypt the email that sending the file itself. So there are a lot of these broccoli features that are going 13:29 to help you and help. End-users keep all their data safe, but it's not making it difficult on that induce are all of these things are very simple 13:39 clicks. They're all right within that desktop. And as you can see the importance, he's here this can work natively or virtualized and it looks the 13:46 same in the end user experience is seamless for them. All right. My other favorite story if you're like me and you love 13:55

go to the movies, you got to get that the popcorn with the tons of butter on it cuz popcorn with tons of butter. You have to get some candy boxes. And 14:05 if you have ever experienced the mortifying embarrassment of spilling this during a movie like you can just hear the noise that it rolling down the 14:12 concrete floor in your head. Right? Like it's loud and somehow even though it's a dark room. You can see everyone knows it was you I'd I don't know 14:21 how that's true. But it's true. Well, sometimes content gets away from us to everybody has those users who they know. Have 14:29

you notified their personal email address to get access to it on a mobile device or they put it in the Dropbox account, or they have a lot of people 14:38 who started up these other file sharing capabilities within their business. We would have helped you bring that stuff back together. I'm going to tell 14:47 you to wonderful magical things about the world that we live in one we can bring all that content together with work space. But also this 14:54 is a real candy that exists you can eat Reese's that are filled with Reese's PCS. I found it in the store. It is amazing. 15:04

There's a whole nother level of this later. There's like a shocking Innovation the candy Market that I'm really impressed by but the Innovation that 15:15 we had talked about today here is work space. And again, we're going to give you the ability to bring that content together and bring it all into work 15:22 base in one place in one user interface with all those great teachers. I just told you about the watermarking the feedback and approve of work 15:30 clothes. So here you can actually connect your content to any storage wherever your content is we want to work with it. Is that on 15:37

network shares? Unless your business is like under 2 years old. Probably it's probably on some Network shares SharePoint SharePoint online Office 365 15:47 in OneDrive. Maybe you have some documents on a more even personal cloud services like those people that went into Dropbox and with these you can pull 15:57 in those connections there right in the workspace ey which makes them also available on mobile again, and that same workspace. And that's going to 16:05 allow them to try that together and then they can share download preview and we can do all of that with the security that you're putting in place and 16:14

that those policies that you're wanting them to work with. Is it from there that's going to even extend to those Cloud connector. So that could be 16:23 something like a box or a Google drive or it could be something like a non-friend repository that you've worked with for years and years and drive or 16:32 something. Set up that you're not wanting to take mobile. This is going to give those users a secure way to get to that data source in a user 16:41 experience that are used to and familiar with After data are a sorry. I have some devices need this data. 16:50

Otherwise their empty shells. Hiding PowerPoint as an app is great. But it's kind of useless without PowerPoint as filed. You don't have the 16:59 slide deck you're not really able to do a lot of work. The content is absolutely critical to your workspace. That peanut butter is critical to being 17:09 racist. Sorry to talk about a story that you probably all experienced today. As you ate a Reese's look down at your wrapper. How many people have 17:18 this happen? This is the worst the chocolate peanut butter ratio needs to be perfect. And if you lose that little bit it's wrong 17:28

and no one wants to lose data out of your environment either like if that's not your worst nightmare is an IT admin. It's scary while we don't want to 17:37 lose that either. So how do we secure that? Pinterest analytics this is where we take that security and that broccoli healthy eating feature to that 17:47 to a whole nother level because again, we've brought content together across multiple different repositories, but we have also brought content devices 17:57 and apps everything to do with a user's work during the day into work space which means that we're going to be able to work with them and see data 18:06

analytics across all of those components and get a ton of different insightful data here. So here in the screen were looking at Andrew Jackson as a 18:15 specific user actually sing a timeline of events that have led up to his ribs for in this case were looking at a specific risky factor with content in 18:25 this scenario. We put into a section here at nine-thirty. It looks like there was excessive amounts of sensitive data downloads. We've been working on 18:34 Tower point source energy for a while now all the sudden this week early in the morning. A lot of them didn't download it all of a sudden while our 18:43

machine learning here within Citrus analytics has identified that that's abnormal for this user Behavior doesn't belong so here. We not only been able 18:52 to notice the things that are happening just had some downloads. We've had an ETA scan failure. We've had a lot of uploads but finally we've hit a 19:01 threshold roof said this is really risky and we're not comfortable with this. And in this case, it's actually noticed this and said that it's breached 19:10 our policy for 3 for the threshold. Come in and look at some details. I can see everything that happened. I can dig into that. And it's actually not 19:18

be able to take actions on that. What's breakdown what we're seeing here. But Citrix analytics again, we're bringing together. We start here are 19:27 mobile apps are virtual content most important for this session 19:37 and that becomes coloured with the context your 19:41 users Behavior. Where do they access from what times of day do they normally access what types of content are they going in and out of a lot vs. Not 19:51 very frequently what apps are they using to access that what networks are they typically on I am not a morning person if I download a ton of 19:59

sensitive data at 6 a.m. You better believe that bad normal behavior. I cash that. That goes into that machine learning is watching and 20:09 looking at individual user profiles and your company as a whole and it's learning from that that's going to give them a score very simple green yellow 20:19 red yellow caution green good to go read now. We're a little scared here and look at it. And if you remember from the camp this morning were able to 20:26 go from Haley think everything that's weird is a wolf to be able to look at the bigger picture and see that into end of your environment. It didn't 20:36

come in and give notifications and quality control that you've set up. So I have a role here for excessive file-sharing. It's going to feed that back 20:45 into an automated action and actually be able to remediate on that risk issue. Another great piece of news here. This is actually going to 20:53 extend not just to cloud data. It's going to your connected content as well so we can look at even with those on Prime connector the cloud tonight. 21:03 Are there a faster downloads are there excessive uploads there too much sharing going on. Is there a sudden math amount of deletion not something we 21:14

see with ransomware a lot and we're actually able to really call out and find those attempts like that all of that crosses every content repository 21:21 that you have hooked up to your work space. Once again, you're getting your users to eat that broccoli and it's not very painful for them at all to 21:30 then. It's a Reese's cup. So let's look at another quick demo here. This is actually within 15 Alexandra to look at entire works his environment. 21:38 But here we're setting up some rules. So I'm going to actually say this is where we set up that excessive file download. So if there's excessive file 21:48

download that a lot of different actions that can happen. The user can get disabled in this case. We're not actually say that we are all the links to 21:57 those files if there's a lot of downloads happening. It might need a link. Forward into the wrong person and we really want to shut that down as fast 22:04 as possible. So that's now an automated rule that my ex is going to do for me as a security. Admin. Can see how that's going to play into these Sports 22:12 here. We have, you know, some people in the red, this is me. My security risk is going down, but you can see here. It's looking at and actually see 22:22

and hear it happen automatically there is excessive file sharing all the sudden it shut down all of those links and I can come in here and then I see 22:30 a look at that and say wow, that's probably abnormal synergies this week. I bet she's collaborating on PowerPoint for their session. 22:40 Maybe this was a false positive and you can react to that ignites the admin and hope the system learn it was going to build over time as all good 22:50 machine learning does But the batteries here is you no longer need to be Mufasa surveying your kingdom all the time. everything the light touches 22:58

analytics is looking at and they're going to be able to react and help you out and touch on those things. So this is really giving you a 24/7 watch on 23:08 what's going on with your environment. That isn't hampering your end-users. Usability. We're not saying don't do it. We're saying that we're going to 23:16 look out for you while you do it. Don't care. We're going to switch over and let Eliza start talking a little bit about. The 23:24 next generation of candy and dessert because let me tell you the future is here in Reese's cup absolutely. Will thank you Caroline for 23:34

giving you a great preview of where we are today. I love this picture because it really speaks to where we're going out in probably what you hear all 23:44 the time of what you're realizing. We talked a lot about the fact that we passed the devices. There's content secure digital perimeters, but what's 23:52 really happening in the environment is all these things are coming together, right? It's becoming very very liquid if you will and I think the picture 23:59 accurately represents that and also makes me incredibly hungry because that looks fantastic. So before we proceed I just want to make sure this is not 24:06

a road map, right? So we're going to kind of go through some some things that we're hearing from you, you know other Publications Etc, but we're not 24:16 unveiling any kind of new functionality, but we just want to give you a preview of what we're seeing and and how we're thinking about this and 24:25 hopefully have a little bit of A log with you as well. So so we know exactly what your what your encounter in your environment. So like August 24:33 sessions, we're going to have some trivia. Hopefully you got a little bit of a sugar rush. You're pretty excited. It's a pretty basic question though. 24:42

So why do documents exist and we have four different for different choices here? And so I'll give you just 24:49 a second a kind of think about it and then we'll just do a raise of hands for for which one you feel like. You might be might be the most accurate 24:59 information. Documents why they said a lot of people for the corporate record anyone there 25:08 how about creates a need for word processing? I know you're all thinking that that's probably the right one. But I know you can't raise your hands 25:17

and then leftover left over from paper-based prophecies. Absolutely. So both of you. All three, 25:26 right? And so what we're saying from a document standpoint, even though we take them as you know for almost four grand in their ubiquitous and hey, 25:36 this is how we communicate information was actually three three reasons for that right to share information corporate record and left over from those 25:43 paper-based processes. And you know, I don't every company. I feel like has a different, you know, a different preference Summit Tower point, right? 25:52

Nothing exists unless it's in a PowerPoint or word or PDF excetera. And even though there are ubiquitous not a really great way to share information. 26:00 So you heard a little bit this morning in the keynote about how 20% of a of a knowledge, you know, kind of a typical worker's time is spent just 26:09 finding information, right? And that's I find that to be really alarming but it also as soon as you say it you're like that sounds about right. I 26:17 spend a lot of time when I first saw this I started thinking back to all of the hours that I spent on a hug. For that one slide, right? Like I know 26:26

this exists and then it becomes a vendetta right? Like I'm going to find this thing if it's the last thing I do and next thing, you know, it's been 2 26:35 hours. Swear. I remember it. I know it was exactly right but it even gets worse. So you're trying to find information. You know, it exists. So what 26:42 are you do you go and you email or call the person in your company that knows everything right? And there's every company has that one person cuz 26:51 they've been there either been there for a long time or they're just really smart and they always know the answer to everything in there that linchpin 26:59

that you're like, I don't know what we're going to do when this person leave this right, so you contact them email them and then you spend about five 27:05 little over five hours waiting for them to get back to you right for information. And then maybe they get back sooner like yeah, I don't know. I think 27:13 I know I seen that too. But then you're like, all right. Well, I've already wasted half the day now, I'm just going to go ahead and build but I 27:21 already know is this and how frustrating it is that right? I don't know. I don't know. What a feeding frustration worse than building a slide that I 27:27

already know. It's somewhere that I just can't find right and now you're jogging your memory. Can I pass over the Grapevine? You know, what was that 27:36 number? Where in the New York AC down different sources, excetera and before you know, it you'll spend an entire day just finding information waiting 27:43 for information and then locating that information that's not a super productive day. I think by anybody's standards for pleasant day either know and 27:52 you know, it really does come down to institutional knowledge. So I would love to 28:01

hear if somebody is a brave soul today is willing to raise your hands and claim Declarative fashion that you have a great way to 28:11 capture and transfer institutional knowledge. The mics are on the side. Ya feel free. If you're just going to really good about that's like no I have 28:21 it. Thought I would love to hear it. No takers. Yeah, I know. It was kind of a trick question. Right? Cuz no one. No one knows how to do this. You 28:30 know, that's an end. Just thinking about a couple different ways that we seen companies do it and and then we had conversations around really comes 28:39

out at three scenarios one is I call him the intern right? So you have that one person that knowed everything. So what is the corporate Solutions 28:48 Willits hired at college grad to just follow that person around for the summer and just write down everything they do and that works for a little 28:55 while except in when you know, this Summer's over or they ask for that full-time job, that's not in the budget and then they leave and you're back 29:03 where you started. And then the second way is building a repository of some kind whether that's a Content management system where you just start 29:11

filing everything, right and you just end up with it, you know crazy crazy full repository of information. That's probably not categorize super well 29:20 and that no one really likes to go into because it's search isn't that great. And then finally you have the the mentoring to pop up in a lot of the 29:29 literature out right now, is it in terms of being a parent at an experienced employee with a new employee so that they kind of learn the ropes and 29:38 they're absolutely our benefits and prose to all of these ways. But the one thing that none of these ways capture is the nuances of conversation, 29:46

right? So the emails the slack messages to Skype where I work actually gets done and the reason why this is important is it if your only capture in 29:54 the result, but you're not capturing how you got there when that situation comes up for 5 years from now and you're faced with you know, the same 30:02 types of questions. No one remembers why you decide On the first thing to begin with right because all that knowledge is gone and that's really what 30:10 we're hearing, you know from customers. I like yourselves and hopefully it sounds familiar because everyone struggling with this why is it like this? 30:17

I know we picked this for a reason, but what was it exactly you lose that history you always train on the end result you document the end result, but 30:26 you lose that decision making process in the course content that's valuable than a lot of cases. It's thought content in 2019. 30:36 There has to be a better way, right? I mean we can you can immerse yourself in virtual reality for an entire day and do nothing. Why can we not solve 30:46 this problem? I'm so again just a disclaimer. Not a road math, right? So just making sure we know but what if you could do it differently, right? So I 30:53

think about all the different tools that you have in your environment, you know from a conversation the standpoint maybe you have plaque you have 31:01 teams, maybe Skype for business. There's all kinds of stuff going on in here. Moderating on documents there's cashing out of eating different 31:08 scenarios. And then you have email in those wonderful 30 thread deep email change right where instead of just picking up the phone and having a 31:17 conversation that would last 5 minutes we go around and around with 60 people on on one email Outlook or Gmail 31:26

everyone loves that right and then you know, finally you have your content piso and hopefully you're 31:35 here today. I'm sure that you are all out of users of our content collaboration get it because that's what you are. Your it Administration has decided 31:45 on or it could be one drive, right? That's great to or it could be one of those that we talked about you might not think Sharon is still exist, but 31:53 the thing is an all these different places. But what if you could bring it all together, right? What if there was one location or everything could be 32:01

brought together until you know, you heard a little bit about this in in the keynote today right in and we saw this last year the keynote but think 32:09 about it this way what if every time someone leaves or you hire someone new instead of spending desperately begging the person that's about to leave 32:16 to document how they do their job in that small window of two weeks. What if all that was already captured and when that new person came on board, you 32:24 can check a few boxes right and give them access to to certain documents or repositories that were tagged in certain ways. And so immediately then 32:32

person doing that job has access to everything not just you know, the final documents, but they have access to all the conversations decisions Etc in 32:40 a super easy secure way. These are the types of problems that were thinking through and what you saw today from the keynote and it is at that first 32:48 step, right? So today P J and end in David henshall talked about how we're on the organized guide and automated. Very firmly in the guys. I'm but what 32:57 really makes us unique is that we're not thinking about this from a text and point. It's not a technology trying to find a problem. It's understand 33:06

what's going on in your environment and I'm building a solution around that and that's fundamentally different than a way that the way you see in the 33:14 market just in general from how technology gets developed and that's why conversations like this are so important because these are the types of use 33:21 cases were trying to help you solve. I'm in a way that is actually based in reality for how it works not in the idealized environment that I think 33:29 sometimes gets passed around as a z the ideal solution. It so it'll just if you leave here with just a couple of things. I 33:37

hope it's a help one. It's that we said you really great candy, right and to don't just give your users peanut butter and chocolate on a spoon 33:47 right? That's not a cohesive experience the peanut butter have to go in the chocolate and an exact proportion and crunchiness inside a Reese's Peanut 33:57 Butter Cup, but please keep in mind that content collaboration know we can help you and your employees in a share and collaborate securely are we can 34:05 help connect all of that data into an access point and finally we can help you leverage tool that put you in a proactive state of mind not reacting to 34:14

something once it once it happens. So before you leave, I'm sure you seen a couple of sides but we have some really awesome sessions that I definitely 34:24 want to point out. So I'm session 103 who actually one of the speakers is here Nathan mote how to modernize your legacy infrastructure. I know it 34:34 sounds super dry, but it's actually going to be fun. So don't let the title fool you we have the Citrus in Microsoft that's actually going on right 34:43 now. So obviously unless you have mastered teleportation. You cannot be in two locations at once but you can catch the recording of that after 34:50

Synergy. We also have the learn how the new intelligent workspace features organized and automate work and we have a speaker care of a Shaw as well. 35:00 And then finally we have here how a customer has leverage Sixers content collaboration and Office 365 skip to build a really cohesive experience as 35:09 well. Keep in mind the conference. Remember 35:19 these and you can come back to them either to attend this week or watch The Sessions recorded later because we are to make all of them available 35:28

without that the only way that we can continue to design and experience that that you're interested in 35:35 and as we mentioned on demand as well, we also would love to hear from you and rate the session although if 35:45 just keep in mind we gave you candy right and feel free to put that in the feed then you will think about that exactly exactly 35:54 part of the game on experience. So if you like games and you're super competitive, like myself definitely take advantage And I finally make sure 36:02

to interact with us Carolina. I put both of our our Twitter handles up here. If you thought the session was just amazing, which I'm sure you did go 36:12 ahead and sweet Citrix Synergy one or two as well as him the other half times that you've seen flying around. I want to thank you and open it up for 36:21 any questions that you all have. There are Mike's on the sides of the room so that everybody can hear if you have a question. This can be about 36:30 workspace about content specifically with Love Shack. So this is an easy one is analytics piece a separate product or is that included 36:39

with contact librarian by depending on the package that you're purchasing? It may be included or it may be 36:49 an individual? It is. 36:59 But I won't do analytics on both your cloud and on-premise. 37:09 Yes watermarking also works Beyond from data sources. That's a recent development so that we showed work on it 37:19 can work with your network data. Yep in Iran from stores. 37:29 Lights make everything work cohesively for end users as much as possible. Any other questions? 37:40 So that's actually built directly into the product. So you don't need either of those, It's just a part of the content product itself on and you can 38:04

do the comment and everything right in there using our own technology for one of the question was about the feedback and approvals and how it's 38:10 delivered and how it's available. Yeah. It was do you need Office 365 she is trying to improve workflow you do not it is built into content that is 38:19 included within your workspace. And what's really in which we didn't touch on it too much. But what I really like about that feature cuz I use both 38:28 Riley use the Office 365 integration. But those are two really different use cases. They really nice thing about the the document be back in approval 38:36

is it forces people to give you feedback how you want it? Right. So when you ask people for feedback some people like comments some people do track 38:43 changes. Some people just rewrite your document and you get to play where's Waldo go to figure out exactly what they changed, but it's in feedback an 38:51 approval. You're forcing everybody into one collaborative space to make edits exactly how you want them made all-in-one the all-in-one computer Fix. 38:58 You are my favorite where they send an email with on slide 5. You should change 39:08

everything else. It's right in line 39:12 together to how many versions of this PowerPoint did we need to make one we were able to Coweta. 39:21 Online together from different locations were able to put it into a feedback flow and ask Nathan what he thinks and ask e Jean what he thinks and get 39:30 their feedback and tweek and approved the realest it over to get approval to say. Hey we want to do this. Crazy Reese's saying is that okay we can get 39:38 that approval and all of that can be on a single version of the file within content and it goes through that light back on that process. And it also 39:46

create that which is let me tell you invaluable when you go back to why did we decide that what happens there? Oh, we have the list of comments that 39:53 people made. Oh, you know, we got told this change is needed to happen to have something coming up. Okay Lee tweets it and here's the final version 40:03 that we got not history is all recorded there. So it's not just the final decision or the final document. It's the process. 40:10 Can I have a question? So 40:21 lots of changes on the content that would be done through Office 365 editing. So we're relying on their technology. They are to do that. It 40:30

the same thing you see with Office 365 other questions 40:40 Turn around afterwards if you have anything that you wanted to to shout about, but we're quite brave enough to to raise your hand. So thank you. Once 40:51 again after I give us feedback, we love to talk as you can tell. So thank you for attending. We really appreciate it. Hope you enjoy some snacks. Have 40:59 a great rest of synergy. 41:06

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