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Citrix Synergy TV - SYN112 - What's new in Virtual Apps and Desktops

Adam Lotz
Principal Product Marketing Manager, Virtual Apps and Desktops at Citrix
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Citrix Synergy Atlanta 2019
May 22 2019, Atlanta, GA, United States
Citrix Synergy Atlanta 2019
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Citrix Synergy TV - SYN112 - What's new in Virtual Apps and Desktops
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About speakers

  • Adam Lotz
    Principal Product Marketing Manager, Virtual Apps and Desktops at Citrix
  • Jose Augustin
    Senior Product Manager at Citrix

About the talk

Topic: IT

Learn everything you need to know about Citrix Virtual Apps and Desktops all in one spot. Join this session to hear the latest updates to Citrix Cloud service, Current Release (CR) and Long Term Service Release (LTSR) to see how we are enhancing the user experience and simplifying app and desktop management while making your move to the cloud easier than ever. See the latest user experience, administrative flexibility and security progress, both on-premises and from the cloud service. You’ll also hear key insights into future plans and features of Citrix Virtual Apps and Desktops. Note: This session will be live-streamed during the event and available for on-demand viewing post-event on Citrix Synergy TV.

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Good morning. Everyone supposed to get back there still some seats up front if you have filter and I know we got a packed house today. Good morning. 00:04 Welcome Synergy 112 what's new in Citrix virtual apps and desktops. My name is Adam Lots on on the product marketing teams. The first lesson. Spread 00:10 of line this week Ashley marks my nineteenth year here at Citrix. So it's great to see so many familiar faces out there and I'm a product manager with 00:17 Citrix together with a bunch of other product managers. We own the Celtics bucks left in there snow boots women on Prime product perspective as well 00:26

as a cloud service protector. Suicide rate in first, I've got a quick note for my lawyers. So well, most of this discussion is going to be all about 00:33 existing shipping products teachers things you've done for the last year or next couple weeks tomorrow remind you guys that we're not going to commit 00:41 to any dates in this session. I'm just trying to give you a better view of what's going on engineering what we're looking for future Technologies and 00:51 I do not plan going forward for your environments. I'm here hopefully ever in his notice we change some product names over the last year perhaps more 00:56

importantly we change product version to go to the last year as well. And it's really helped everyone have a good understanding what verse and they've 01:04 got how far out of date they might be and give you a quick reference for where you're at as soon as I had lots of people come after yesterday at the 01:10 food saying all I'm on 715 ltsr what's changed since then? I thought I had to go back and think okay. I think that was you know, August of last year. 01:16 So here's what's come out in the meantime. Do not move to a year month version format. So I could talk about 1906 ATS 2019 at the June releases coming 01:22

up pretty soon now so very easy to understand what's going on. I will talk with the different release Vehicles we have for the first last and desktops 01:30 product line when we get the cloud service the current released in the ltsr releases at so quick show of hands. How many people are running the Citrix 01:39 virtual Aston Desktop Service in Citrix Cloud today? Okay, good turnout and now the current releases. All right, Andy long-term service 01:47 release. Wow. Okay, that's 01:57

enough You featuring movement since that. 01:59 Although I know it's a great stable platform. You might want to think about upgrading about consistency your ability to support it for lunch at 02:09 long-term in a different teacher said you got a so if you're looking to Citrix cloud service, of course, that's where we've gone out there. We're 02:18 managing the Citrix infrastructure for you all and I know I know such a challenging name for some people. I like to think of a Citrix 02:24

infrastructure-as-a-service Ops team is offloaded all that Monday and work of managing the Citrix to hurt themselves or old Clem our own sound 02:31 environment that we managed is that we can have great scientist in all the different sitter services and we can roll out new features as quickly as 02:40 every two to three weeks. That's definitely getting the fastest the best feature releases. Can we got lots of infrastructure? Lots of Ops team members 02:49 making sure that's reliable and available for all users. And of course. This could be possibly from this video 02:58

is running but you're on the current release we've had about a quarter early release schedule for that lately all they were committing to maybe two to 03:08 four year again will do regular job the features that hit Citrix is going to that store. So. But users out there and then roll up into a non-friend 03:16 release you can consume and then of course the long-term release so they'll TSR. I really what you think about that more for predictability not so 03:24 much the bility right socialist organizations that want to have something that's in place for 2 to 3 years becomes very easy to maintain you've ruled 03:31

it out once and then you're looking at the future for the next ALCS are and how you roll up that new set of features. So happy to announce that we're 03:39 working on the next person BLTs are right now, I were currently targeting that 424 of this year again. It's not a commitment but it's only close to 03:47 that date. And if you're in ltsr customer today, this might seem counterintuitive, but that means you should really be looking at the current releases 03:54 right now and you're pre production environments and that's because we've got about a six-month window now or if you were to raise any support tickets 04:01

have any questions for us about the current 1906 release you can still get those features into the next ltsr in time for that late and of your ship as 04:08 a lots of opportunity there and I say again really soon varmints definitely take a look at what you've got coming out now, I will save a fireside chat 04:16 today at 4:20 and we can discuss the LTS are some of the product managers there. So again, there's quite a few of you running out the SR today. I'd 04:23 encourage at least 10% of you to go down there and discuss that with the with the product managers see what we can do for you and talk about the 04:31

future set. Something else to mention the keto yesterday was Windows Virtual desktop and Microsoft partnership. And what's that going to mean to you? 04:37 And I'm super excited about this functionality because there's a long time situation play. We don't get new platforms to work on top of all that often 04:46 as of course. We talked about the Citrus clouds or its virtue labs in Desktop Service that manages here on framework close your Cloud workload. We got 04:53 lots of users currently running this work lights inside as her. What Windows Virtual desktop is bringing to us though is a new license in settlement 05:00

as though Microsoft saying that customers on Microsoft 365 E3 or east side movie entitled to wvde benefits and Asher said she bringing us a new 05:08 operating system, which is this new multi-session Windows 10 OS and that's very interesting for us here at Citrus and you guys should definitely pay 05:16 attention to what that means. I figure users. So historically we had only the server platforms to build off of effort will call the dentist 05:23 Technologies right to get RDS. We had multi-user a server sessions and her some trade-offs there when it came to things like usability application 05:31

compatibility and everything that you as administrators that's with multi-session Windows 10 Microsoft has effectively bringing the multi-user 05:38 capabilities of RDS. And for the first time applying those to an end-user platform is Windows 10. So you're going to get that use ability experience 05:45 incompatibility. I thought you see what you intend on top of this new platform. This is all brand new right? It's currently in public preview for 05:53 Microsoft, but it crazy to go out there. So I know if you're probably feed review trial. Put it as your account and start using Windows 10 06:00

multi-session in your Citrix environments in which perhaps most important to you is at the Citrus clouds service of the bridge collapsing Desktop 06:06 Service running in citrus cloud can do hybrid management of your existing environment alongside these new wvd work clothes. She will run all of your 06:13 existence of his applications. All existing on crime were closed and start spitting up new workloads in the Azure Cloud using these Windows Virtual 06:21 desktop benefits, side-by-side everything you to stay with image management app blurring the video is all of that is going to fly to Windows 10 06:28

and a chance that end user experience. When we talk about the facts about Alaskan desktop, we need to focus on all 06:37 three core investment areas experience, which is about the best possible user experience across any device security settings. What happened to stop 06:47 and pick you up by Design, but we continue to invest more on security-related features and capabilities to keep improving or keep upping the security 06:56 posture of the application and choice when people think about Citrix the word I need usually comes to mind so far us. It's about Choice providing 07:04

Choice variety organizations, not just in terms of infrastructure and public Cloud providers, but also driving down to the management and monitoring 07:13 tools that are available for you for your administrator minutes. When we talk about flexibility, one of the first questions that comes to mind is 07:19 about which for anyone who is considering the journey to the public cloud is which Cloud do I even start off with? I would like to start the toy 07:29 section by by emphasizing the fact that Citrix has long been known to provide any application or any desktop on any device on any network. But now 07:37

we're taking that one step further by stating that that application or desktop can live on any Cloud be one of the major public health providers or it 07:46 could be a private Cloud on your Datacenter through a combination of hyper converged infrastructure appliances or using virtualization techniques, 07:54 like Citrix hypervisor, Microsoft hyper-v nutanix, ahv or VMware vsphere Amazon AWS 08:02 Cloud platform Microsoft Azure Oracle cloud, and as of yesterday with the keynote announcement, we also are also actively supporting VMware cloud. 08:12

Citrix's manager Cloud Control Management plan has always had a presence in the United States and the European Union 08:26 control plan on the asia-pacific in Japan region. So with this is a PJ customers and partners 08:32 who have their workloads in the US are the EU region scan now think about moving or migrating the workload over to the AP test. 08:41 Continue number hybrid story. So one of the key features that you have recently released and we're most excited to talk about is out of skin-to-skin 08:51

takes operational efficiency and cost-savings to a whole new level by allowing Melissa judiciously consume their hydrochloride Investments, especially 08:59 when it comes to Public House, so you can Define your time based and your load best healing factors, which can then automatically power on or off a 09:07 caliper scale down your washing machines and your work clothes so that you have to 09:16 find a for every single day of the week. You can find what 09:21 your predicted Lotus. So if you have a baton in terms of when your users come in or if you have a certified business hours, you can Define that on the 09:31

schedule base and the bee and a auto scan function text into picture and keeps all those workloads prepped and ready for use. With load-bearing you 09:39 can Define what European cars are or what they're all speakers are in autocal. Can I buy some the settings that you have configured allow for the 09:48 buffer capacity of work looks to be made available and ready to be used together with schedule and lower belly dancing at the Lodi Dodi scaling. They 09:55 work together to give you flexibility in terms of having a high operational efficiency while also making sure that your Cloud compute cores are on the 10:03

Lower Side who has some clothes on on Prime in your data center and also some computer on the public clouds. You can configure 10:12 artist cancel that the unframed resources are consumed are exhausted before you are going to the out of the public laws for for the cloud work 10:22 clothes. Autoscale also reports the information that it collects both, cost-saving perspective as well as 10:30 from a capacity utilization and power locks directly into the doctor. So it's a long way to the detector functionality. You can very easily visualize 10:40

how autoscale is helping you or positively impacting our operations. Winter is localhost cash 10:47 for Citrix cloud service customer service hours would lapse in desktop. Sandman played last year which basically comes into action whenever you have 10:57 any any network layer outages are any Internet outages where your Citrix Cloud connectors cannot communicate with your cervix virtual app and Desktop 11:07 Service. When you have that kind of the last thing you want to see all users your end users were already connected to a session to be in and out as 11:15

more. Be interrupted in their session at that time by taking over the Brooklyn transactions. So the Citrix Cloud 11:24 connector essentially start behaving like a secondary Brooklyn device and preserve the user sessions during an outage mode, whenever network 11:33 connectivity restored The Brokerage operations of the broken responsibility is passed back into the Citrix virtual app and Desktop Service on the 11:41 cloud side. And again this happens without any user impact events from a user perspective if they are already. Give me a session of that already 11:48

connected to a video or a nap. They go from a normal mode to an internet outage mode and back to normal mode without any impact on their side. 11:57 Google cloud is a strategic partner for Citrix and we continue to steam more and more customers starting to adopted and accordingly. We are also 12:08 increasing our investments in that area. So be introduced automated scripts for resource location deployments on workload with running on Google cloud 12:16 and we followed that up with power management capabilities on Google Cloud work clothes. Coming soon is the port for mcsr machine creation services 12:24

with Google Cloud workload. So this will bring all the features and functionality with Citrix provisioning out on the workload with the landing on 12:33 Google Play. Servicenow is one of the predominant IT services management applications out in the market today. If 12:40 you're an Enterprise most likely you're getting request for new virtual apps on your desktop request through a service. No ticket. Usually the user 12:50 the end user who supposed to get access razor the ticket. I didn't go through a few approval Hoops before it finally lands the death of a citrus 12:59

administrator that he or she has to know provision the application also the toilets efficient the elapsed time between the start of the tickets to the 13:06 user actually getting their application would be extremely high for servicenow the servicenow ticket switch R4 Citrix virtual 13:14 app and desktop resources can directly communicate with your social apps on desktop implementation. So this can drastically reduced elapsed time and 13:24 weather. What's my pin executed and the app is finally provision to your users Foster execution X means that your user has access to the application 13:32

that they need and they can start becoming productive much sooner. We introduced user layers late 13:41 last year. I think they 2018 as as a way for admins to make better use of their base images by applying customizations by applying allowing 13:51 user user application and stalls and personalization all at separate portable on the stock in 2019. Our team has been busy and adding more and more 14:00 certifications on the platform as well as the application site. So we introduced office 2019 certification as an apple are we have also added server 14:10

2019 certification as an operating system layer images as well as vhdx support. As you look at the second half of 14:19 2019. The operating team is now busy at working to decouple the user left on the rest of the operating please this weekend will be a very good 14:28 replacement for customer service tell you in the person we desk feature and then is one of our Engineers from the operating tables at the Expo who is 14:38 demonstrating the user plus my personalization LED, which is one of the newest features on the app loading site is coming soon to set up social apps 14:47

and desktops. If you are a current customer who is consuming all those using the weirdest creature. I would highly recommend you stop by the booth and 14:55 check it out. We continue our investments on the license usage page on the Citrix cloud 15:02 and we are extending it from just being in the context of fix loud customers to also including around pregnant women. So from assets cloudbust 15:12 perspective, we now have added the features to release licenses. So if you have users who are not actively logging into the application for 30 days or 15:21

more as a cloud administrator you now have the option to release those licenses and send them back to the pool. We have also added active use metrics 15:30 both of the daily as well as the monthly temps and from a historical perspective are also showing you a trend analysis chart which shows you what has 15:39 happened in terms of license assignments or license releases over the period of months that same Trend analysis also works for active use that helped 15:47 the administrator identify patterns and don'ts of seasonality that you can an infant so that you can draw from that. Very recently actually as recent 15:55

as last week, we release the new license server, which now has the ability to talk to the Citrix cloud services. This is an open feature. It requires 16:04 a one-time registration from Beyond front license over. So within the license over there is a light Citrix licensing manager, you can give it allows 16:13 you to initiate that registration. This does not require a Citrix xendesktop license at a subscription. What is required to have a Citrix Cloud 16:21 account which is available for all our customers and partners have the have the same license server reporting that information on 16:30

to the cloud. It's drawers into the same usage patterns that we have in terms of the other license and usage area. So you can collect that 16:39 information. You can give you that information the same Trend analysis that we talked about is also available. The system is smart enough to 16:48 understand the different editions and different licensing. We can assume that you have and display the charts and graphs accordingly. Now, security 16:54 perspective. All this needs is an outbound photos report to be open from your own Print Service to the cloud. There is no other inbound traffic. 17:01

Coming into the number of hindrance the number of obstacles to get this information out to a minimum. 17:08 We continue to see growing demand for linux-based workload specially amongst a developer community and we can invest more and more on that side as 17:19 well. So specifically I want to go out machine creation Services over the announcements that we made recently we have now achieved 17:27 we are on par with what mission to MCS offers for our Windows 3DS versus the next video real thing to do is support for 1804 17:35

Ubuntu which was one of the most asked features from our Linux customers and also as well as fast Market support support of 17:45 an improvement over the traditional HDX best margarita directions to use to which it helps in situations where you have high latency when when 17:55 situations we have now a complaint with the high efficiency video coding standards as well as h.265 for graphic impressions. 18:04 From a from a doctor's perspective from reporting perspective. We continue to enhance the information that the video is sending over to the director 18:14

and most recently we have added that Ike Ike around trip time to the director under the session details view. 18:21 When it comes to a choice and flexibility, we also continue to innovate on our hypervisor platform and their two releases that I wanted to talk to you 18:32 about specifically last day of late last year. We had the sense of a 7-1 radius of CO2 released which was which includes all the issue resolution that 18:39 have happened since the proprietor cumulative update and also brings a new features and Times of Windows 2019 support support for cloud bread Cloud V6 18:48

licensing as well as common criteria certification. Last month, we released Citrix hypervisor it. O which is the first release of the hypervisor 18:57 platform with the new product naming convention, but it also includes a lot of changes in terms of big changes in terms of the Linux kernel XL along 19:07 with all those changes were also introducing new features. Some of them are willing to do support for virtual disk images with a greater than 2 19:14 terabytes. We also introduce support for guests UEFI boot on Windows Williams tantrum from a customer who's using a Ouija few 19:22

enable VM. We now have ability to take a disk and memory snapshot of on those are bgp enable Williams, which means that when you're 19:31 when you're sending it back up these disk and memory Snapchat and restore leading leading to fastboot times and performance. 19:41 One last thing about Choice before I hand it over to Adam is our focus on the apis. So Citrix virtual apps and desktop theme is focused on providing 19:52 an API first approach to we are investing heavily on the aps size not just from introducing new AP routes to 212 customers, 20:02

but also allowing a new technologies to be consumed station API, which is in private Equity where this point basically zooms restful 20:11 apis, and it's a restful interface which allows for which provides customers and partners the same level of access or gives you access to the same 20:21 level of apis that are Citrix engineer salt to use in house the 20:28 same interface that are engineer skills is also available to you as a customer and partner. More importantly it also allows you to look at future use 20:38

cases which might be of interest to you. For example, if you have a help desk admin, if you have a couple of minutes to perform only restarting 20:47 handful of operations instead of having them to log into Citrix cloud with the studio interface and then going through the UI play on that. You could 20:55 come up with an alternator or your own console, which has only those three to five transactions 06 transactions expose with gives them a very easy 21:04 clean approach to managing the Elder Scroll. A product manager for apis Angelo is at the boots and he has a very select demo where he is using 21:12

his mobile phone to to perform transactions to initiate transactions with it to Citrix Cloud on within the Civic Studio on his mobile phone. So I 21:22 figured maybe I said something that interests you you should go out and check check out the name of that. He has 21:30 one of the newer Technologies out there, but power still still continues to 21:34 be supported and we'll be we'll still see Innovations on that side. Play Swiss Swiss dive into 21:44 user experience a little bit. I certainly do you know, you heard a lot about experience. It's a lot of things are optimizing in the workplace 21:54

environment talk about intelligent workspace. Multi user experience benefits. You get there are also making a number of changes inside. The first 22:00 lesson desktop product line is it keep that up and give users the best experience for the rich lesson desktops sessions 22:06 itself. So everything to be a stack that we used to deliver that end user experience and we've been hard at work or the last 8 22:12 to 10 releases. I'm really driving this footprint down and it's very important for you all with hearing on from environment sore in the cloud. Of 22:22

course, this means you're going to get more user sessions on to that server, but in the cloud the benefits perhaps more obvious and that every bit of 22:30 CPU usage we can help you drive down to reduce your overall compute cost which in many cases you're paying for by the second that's a lot of work 22:37 going on here to reduce our footprint for the vda also expanding our functionality and flexibility the offer on both low and high bandwidth 22:45 connection. On that note me some really interesting changes to our HDX adapter through foot Technology Associates it after throughput is extremely 22:52

detect when you're in a scenario where the user has a very high bandwidth connection rights. They got a quick pasta today at Center if I've been with 23:01 low latency and they're doing some needy multimedia playback or interactive voice sessions thankfully need a lot of a lot of compute a lot of 23:07 bandwidth power. Go to the doctor through but now will actually use up to four times more bandwidth in the current releases. It would have back on the 23:15 ltsr to deliver that great experience. And of course, we're friendly Network citizen if we see congestion on the Pike, we see that the bandwidth used 23:22

to scale back. We will we'll just use our session accordingly. I would just as an interesting Twist on what we typically think about for the HDX. I 23:29 see a transport and we've actually seen some customers that have seen server resource. How's the best answer Quest processing going on behind the 23:35 scene be kind of offload some of that works of the network instead and it actually seen some density benefits because of it. I talked about 23:42 interactive sessions voice video and a video conferencing. Of course. We're very close partners with Citrix. I'm happy to say we have over 700,000 23:50

daily active users delivering State for business sessions and their Citrix environments today Malaysian three two teams as to even if u l t s our 23:59 customers last year, we released A team's optimization pack for the web-based teams client and we're continuing that Evolution now and with the 24:07 20, what's a the 1906 release that's just coming out or also rolling out in optimization. The team's desktop client does not quite ready yet. Unless 24:16 you need a future version of teams desktop watch. Our blog space is he released his notes about that and figure out exactly which release of the 24:26

team's client going to need to optimize the experience for chat to do conference your screen sharing and really give you the best Citrix manage 24:33 experience for that teams deployment. And we know the people using all sorts of different endpoints of citrus environments and Chromebooks have really 24:40 seen a big uptick over the last couple of years as a low-cost easy to manage device as we've also wrote that a real 10 optimization pack for HDX 24:49 afford Chromebox specifically for things like a Skype for business experience to prove that interactivity and give you the best experience for the 24:56

Microsoft communication products regardless of what their endpoint is. Alberto display layout of the new technology that's really helped me to keep 25:04 Pace with Hardware Evolution. As soon as we heard a lot about specific markets like financial traders. I might head for six or eight displays on their 25:13 does a whole wall of monitors. Perhaps they're watching different financial markets. I having different application set to open a virtual display 25:21 layout technology. You can take these new 4k or 8K physical displays and carved them up is virtual monitors and then assign sessions out those 25:29

monitors individually. So relief listen to take the most advantage of new hardware, I think of Minnesota's Modern Display types and will giving users 25:37 of very easy to manage environment this feels familiar to them and let them lock individual applications this place and car that up nicely as they see 25:45 fit. Now we had dozens of features released over the last year and what to call it. Just a couple of them here at the High Dam both 25:53 ends the improvements you've made their move also works hard on our low-bandwidth connections as well. So we seen a 20% overall reduction and Graphics 26:02

bandwidth for typical work clothes. We make some changes around are at South connector technology at science Canal bypass the HDs Cloud connector for 26:10 their I could traffic which is going to let you see as much as three times the scalability you have seen before so where is in the passenger to said? 26:19 Okay about a thousand connections for sub connector. Now we're saying you probably got the 3000's through that same server as we walk down a printing 26:25 with a SSL control from the video to the print server and made a number of improvements across our Technologies like field to Los Dos in Progressive 26:33

display through the Bose technologies that take place when users are rolling up and down a page or perhaps scrolling through layers of an image. I 26:40 were again trying to reduce bandwidth and get the best experience there. They want the user stops the motion we can snap to perfect display quality as 26:48 quickly as possible. The loss of optimizations across-the-board I in the video and the clients and the itis stack to provide the best experience. 26:55 Of course, we talked about workspace a lot and giving you a unified experience across your devices. I would have debts desktop mobile tablets anything 27:05

you've gone out there and I know some of you healthy, it's our customers might have felt a little bit left behind by that. That's what happened to say 27:13 that we now support site aggregation FR workspace deployment 72 legal to take advantage of work space in Excel in everything that we talked about in 27:19 the workspace benefits. The intelligent workspace. Memphis will be coming later this year and tie them in your fully on friend. I said research labs 27:27 in desktop environments. I see using side education is simple now you'll go up you log into Citrix Cloud free. I'm free to work space and using sitag 27:35

you just type in the name of your arm from store fronts are Virgos the network path back to that and will read up those apps on desktop that you're 27:44 hosting on friend and deliver them via the workspace interface importantly that doesn't touch your unfriendly for structure at all rights as a 27:51 completely side-by-side deployment to get that work space you are allowed to select group of users. Maybe maybe your IT staffing. He's just a testing 27:58 this limit. Can you keep all your unfriend storefront as it is today? They're not going to disrupt anything there as a quick and easy way to get up 28:04

and running at work space and start to dip your toes and these new technologies in Citrus is offering. We've also made a lot of changes to director 28:11 over the last year. It's on the most significant ones. I would say our in the login duration processing and Analysis that we can do and when I say 28:21 login duration, I really mean anything that happens much time user clicks on an application. So we have an interactive session is up and running 28:28 within can use and I'm so when you get those help desk calls to take citracal slow or my application takes forever to launch improvements that you 28:34

really drilled out exactly what's going on in that user session with with fantastic granularity. So we're tracking more than a dozen individual 28:41 components to get things like profile load times application launch time Network responsiveness and really understand exactly what's going on. Let's 28:49 create that session which in the past could have been a bit of a black box and if you got a comfortable seat today, I would say stay in it because the 28:58 director team is up next in the next session and then give you a lot more detail on what was done there that we've also had a more functionality like 29:04

desktop proving. I had to wait at probing in the past with free launch sessions across your network really do end-to-end testing and we now support 29:11 desktops with As well, so you stick off a couple of sessions run at 4 a.m. Everyday. Make sure your entire network is responsive that answer ready to 29:18 go from one user start coming in and we've also increased our analytics around session reconnect events that you can determine which ones are caused 29:25 by Network outages versus maybe user behavior and died in a bit more to the HDX inside metrics. You can understand what's going on with you the 29:33

responsiveness an overall session performance. And of course, I'll just to be back with up to a year of History inside Citrix Cloud to get a very good 29:41 view holistically of what's going on in your environment over time. And speaking of user experience that we talked into keynote a bit about 29:48 performance analytics was really the next step in Citrix analytics help. You understand what's going on with your users. That's what was in progress 29:57 to be analytics Journey first. We talked about security analytics and her ability to monitor sessions and all the different Citrix Services understand 30:03

what's going on with connections user accounts and logins and then we've talked about performance analytics as the right way to keep tabs on what's 30:10 going on in these individual sessions and analytics inside at the I-10 traffic are especially important. So will my news from both the server side as 30:18 well as the client side and give you a picture of what's going on across your Enterprise and with individual users. So you can drill down again and 30:25 understand exactly what they're saying. We're going to score these uses for you. So it's very easy to identify users that are that are getting that 30:32

bad experience and give you a clear metres to drive in to help you about those sessions and get a feel better feel for what's going on. 30:38 We also quit but quite a bit of work and our brand personalization service, which is in public review today and we've had the desktop personalization 30:48 out for a few months now and we're just now getting to the mobile personalization as well. Just going to let you as as I T honors roll out things like 30:55 application names icons and color themes really person like that end and experience across the Citrus products regardless of which application or 31:03

which device to use disconnecting from so it's a great way to reinforce your own brand and make sure the users know they're connecting to a secure 31:12 internal resources and something that you can trust as a service you provide. The wind Services something else interesting. We've recently brought to 31:18 Citrix cloud. And if you're not using workspace environment management today and encourage you to take a good look at it. One of the barriers that our 31:27 customers have a little more infrastructure on its own set that off to get the service is up and running and will when can do is really optimize your 31:34

end user experience both on things like profile load controlling misbehaving applications that thing down on on apps that might be trying to chew up 31:41 seat for you. But also to manage the full experience that you just get it they can act and approve log-on times and overall server density 31:48 now, but really not the mitt the whim service and Citrix offload it all that infrastructure maintenance from you guys that when becomes really just a 31:58 few clicks to turn on and a much easier deployment for end-user population. Efforts were always talking to the workspace app, which is the evolution 32:06

of receiver. And again just a few highlights of features. We've added it's probably in the dozens to hundreds of new features of come out over the 32:15 last years and we really strive for parity in the Citrus experience across platforms. Also trying to be mindful of the fact that every platforms 32:21 little bit different users expect a native experience with his on a tablet to desktop on mobile device. I was still provide at that same reliability 32:28 and connection experience no matter where they're coming from. That's a lot of changes going there. We got a lot of the workspace app Engineers down 32:36

the actual floor and it's absolutely stop by talk to them. See what they're working on over the next year. Top security is Akita in for all products 32:42 at Citrix including Citrix virtual apps and desktops the screen granted by 32:52 looking at more from a context Alabama's perspective in terms of where the user is coming in and what other information do we know about the user to 33:01 make better choices in terms of security. I would like to take off the security section with what we have Citrix refer to as a secure digital 33:08

perimeter the lots of relatable companies and they are but I just wanted to highlight a few of them. So bring your own identity. We know we understand 33:16 that enterprises today have their own identity Solutions through third-party providers, like being Google locked or whatever the case may be. So just 33:24 making security recommendations contacts relaxes at I just talked about if it's not just 33:31 looking at the username and the password but also trying to understand where the user is accessing this information already users accessing this 33:40

application on desktop. Is that the normal usage pattern? Which device are they using? What kind of pasta do you say? What what kind of network 33:48 activity initiating so trying to understand trying to learn from all that and then deciding what needs to happen with that? Also, there is a 33:55 disappearing notion of DMV today. The weather is happening. It's no longer the case are most likely it is no longer the case that you are there are 34:02 still two sides only in your data data centers. It could be across multiple servers across the globe. It is Amplified by the fact that all this as I 34:10

am now, I'm going to hire a little bit available to provide services 34:18 back or keep your data York without compromising on the business use 34:23 cases of the business users with the security analytics can keep listening for indicators in terms of what contextual axis is 34:33 providing that and don't know where what device what information is being accessed excetera and uses that to Define threat levels and then also 34:43 trigger actions based on whatever the Advent of configured. Our goal with the secure digital perimeter here at Citrix s to ensure that business users 34:51

can have the flexibility that do that didn't require but also have the IP administrators be in a position where they can secure data. 35:00 Talking what industry certifications we continue to keep up with all the relevant industry certifications. 715 ldsr was certified with tips. And as 35:10 well as the 35 with common criteria. We are also aware compliant and the beef at Subway results for that are available on the lifx. Com website. We 35:18 are striving to get to Assault 2 as well as the FED ramp certification on our Citrix cloud service in the next couple of months. 35:28

Let's talk about session Water Market in today's day and age where a mobile device can actually potentially become a security threat right in terms of 35:38 the the fact that I use I can pick up a mobile phone and simply get the picture of any data represented on the screen. How does an IT administrator? 35:46 How does a security analyst go and protect that data is something that would find address with session Water Market recession watermarking admins can 35:53 choose what information they want to show on the screen to add a watermark use you as an admin can decide if it needs to be a username or a video 36:01

hostname or the IP address Etc. And once that has enabled wants to security policies are in place. The session watermarking is respected from the time 36:09 that uses logs into a Windows or Linux PDF and it also carries forward to any Ben Sasse properties through Citrix Access Control. Session 36:17 water Martin is available on a traditional storefront implementations as well as it's also available with Xbox space experience. 36:27 Another feature that's coming soon to Citrix workspace is the app protection policies. This was touched upon in the keynote and I just wanted to dig a 36:38

little deeper into it. So we in in today's day and age there are huge devices which end up being compromised are they have malware like green peppers 36:47 are keyloggers installing them which could become a security nightmare for any and price out there, but just trying to implement to secure digital 36:57 workspace. So what's the app protection policies from the login screen on words, we have protection policies which will block any of the Steelers or 37:04 the screen scraping tools are malware that are out there for Whiting already secure interface for your windows and Linux apps as well as for your web 37:14

browsing on your SATs application this security policy also extends into the Citrix Pylesville, which will help you. Keep that property also secure 37:22 Now the way I protection policies has been deployed is that it is true of existing static Studio security policies as well as to Citrix access 37:31 control. So from our Administration and management perspective. The desire is to have already seen those are the very simple to manage security 37:39 policy, which is just an add-on to what we already what what are all the used to doing? So at the Expo protection policies and 37:46

security is something of these kind of concerned that something that interested in Play Store check it out. Secure browser service is cloud-based 37:56 isolated web browser, which is provided from a Citrix Cloud perspective and you can provide this to your end users. So this allows 38:05 an organization to segregate your business applications your business data on your business people Network, etc. Etc. From the text of 38:15 open internet. We can invest more turn on the 50 caliber browser service side, and we have expanded into new regions and we've also introduce New York 38:25

Gardens which can intelligently router traffic based on the best possible user experience for for the end user mapping which allows 38:34 the end user to have access to their local files, even though they're browsing on a cloud-based by browser. We've also done at my local edition switch 38:44 out of secure browser service now supports of the five languages five local languages on the admin side. 38:52 Delegated admin. This was when we released a cloud service. This is one of the most requested enhancements which was missing on the Citrix xendesktop 39:02

service light. So since then we have a little bit of time we have continually made Investments on the delegated admin side. And today we are on Prime 39:12 with what we are we are on par with what we offer on praying for the from a delegate that I'm in perspective. So you are able to do custom rules. We 39:20 are now introduce the ability to do custom scope Tazewell giving you the ability to Define security or the access to your voicemail app and desktop 39:30 Administration console depending on your security apparatus. Config login was also introduced which essentially does a trail of all the activities 39:37

that an admin has performed on your site on your sexual offender. Stop the other side. This is not just a management perspective but also from a 39:47 troubleshooting perspective and if I don't answer questions, like what happened when the country login play something to picture and you can easily 39:56 traced back to what has happened or what specific transactions we're done at what time? We have had a lot of interest from our 40:02 customers to adopt the workplace experience. And one of the biggest lockers for them was a lack of two-factor are multi-factor authentication. So we 40:12

recently introduced the simple support for Apple two-factor authentication with work space where when a user is trying to log in there if they're 40:19 prompted to enter. If you're a time-based OTP password, which could be generated from any of the applications out there be a Google authenticator 40:26 party or Symantec VIP Etc. Enter the OTP into the console text when the session is validator day 40:35 at a time. Is when the session isn't the user isn't connected to the workplace. So this is available today. This is very good for 40:45

customer service starting off. But what about customers have already made massive Investments and identity on Prime. So they already have their third 40:54 party already have a great summer on Prime which is already integrated with the third-party identity Provider by Google Hangout type cetera. It might 41:03 also be the stain that you have a multi-factor authentication already enabled through smart cars are two other MFA techniques. So coming soon in 41:12 public preview is going to be an integration between the workspace app and the workplace and the Beyond from Gateway store gate with others the way 41:20

this works is from a user perspective and they try to login or when they try to browse to the cloud. Customer. Cloud Cam. That is a workspace. You are 41:29 the service will then redirect them to the Gateway the Gateway summer with an after the end and then basically depending on whatever identity 41:36 Investments That You're Made whatever identity authentication to have done the same configuration can then be implemented there and the user can then 41:44 seamlessly transition back into the Experience coming soon in public preview as early as next week. 41:51

Hey sis, I'm just a wrap things up. I want to talk about how he can keep you up-to-date. So it's fantastic that you're here at Cinergy or that you're 42:02 watching online. I will really want to keep you up-to-date more than once a year and what's going on inside the product to make it a lot of different 42:08 ways. We can do that. As of the Citrix blogs are great ways to update on bigger future releases in as I said, we're going to some detail there around 42:13 deployment configuration who is right for the end user. Of course, you get email social and where is great funication channels for smaller pieces. We 42:21

roll out but I want to touch a bit on her in product messaging inside Citrus clouds specifically, so we have both new feature releases. This world in 42:29 product walkthroughs of new phone. This is especially important important we're doing is releases once every couple of weeks and we've actually seen a 42:36 market reduction in support calls from people that are interacting with these guides inside the product so we know they're working, you know, people 42:45 take advantage of them. I want to encourage you to keep that off when putting a big investment here to make sure you're up. What's going on? We also 42:51

do a quarterly webinar talk about our current releases as well as the upcoming ltsr. And we simply get thousands of attendees live for those webinars 42:58 mm in thousands of re-watches later. So it's a great way to stay up-to-date on Securus technology and again will blast you all the new future releases 43:06 feature updates and talk about who they're important to and how you roll them out in your environments exhausted our time here today the architect and 43:12 developers. I will meet you in the back corner of the room for questions. The next session cannot can come up. Thank you very much everyone and enjoy 43:22

the rest of your show. 43:29

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