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Citrix Synergy TV - SYN139 - Citrix and Microsoft: a value-add across your workspace

Jacob Rutski
Sr. Architect at Citrix
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Citrix Synergy Atlanta 2019
May 21 2019, Atlanta, GA, United States
Citrix Synergy Atlanta 2019
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Citrix Synergy TV - SYN139 - Citrix and Microsoft: a value-add across your workspace
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Topic: IT

Together, Citrix and Microsoft are ushering the workplace into the modern era. In this session, you will get the latest information on the Citrix and Microsoft partnership across all workspace, networking, and analytics offerings available today, as well as our vision for more integration as Citrix becomes a Microsoft Cloud Solutions Provider. Our experts will show you how Citrix solutions extend the capabilities of key Microsoft solutions—Azure, Office 365, and Windows Virtual Desktop—with robust, enterprise‑grade tools that simplify management and enhance security. Also hear details about Microsoft Teams optimization with workspace app via the Citrix browser and integration with Citrix Workspace app for HTML5.Note: This session will be live-streamed during the event and available for on-demand viewing post-event on Citrix Synergy TV.

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All rights, can you everybody hear me? All right. Well, if he wants to Citrix Synergy, once again, my name is Matt Crawford. This is a great session 00:04 today. We're if you want to tweet about this, we have some hashtags up there to take a look at by way of introduction. Once again, my name is Matt 00:12 Crawford. I'm with product marketing at Citrix base in Fort Lauderdale. And when they said look you're going to do the Citrix in Microsoft session it 00:20 all up and it's 90 minutes. I said hey, I need some help. If so, luckily. I've got some great expertise to bring up on stage with me to talk about 00:28

different aspects of the partnership because it is so fast. One of them is Jacob broadsky and I he's going to come in and talk to you about some of 00:36 the networking aspects and some of the security aspects about the relationship. Another one is Chris Hafner. It's great that we have a customer here 00:44 to talk about how he's actually using Citrix in Microsoft Technologies in the healthcare space and turns of a data transmission to the cloud migration 00:52 to the cloud some of his day in it. Will be a great discussion Point as well. And then when it comes to talking about Windows Virtual desktop and 01:02

those types of activities, we've actually got an expert from Microsoft here to talk to you about that as well as our own Carissa Stringer by the Jon 01:11 Federico from Microsoft and our own Chris a Stringer from my Citrix to talk about it. That is well. So throughout the course of the next 90 minutes. I 01:18 hope you get a great overview of how what's the tricks and Microsoft collaborate together to add value for you and let me just start by talking about 01:25 the partnership here a little bit as you can see as a slide Bill about it's been a 25-year partnership across all 400,000 joint customers 01:35

tens of millions of users of Citrix in Microsoft. And if she can see there's lots of things like not even the fact 01:44 that such tricks is using Azure as our own we host our own citrus cloud activities right there and ask her what you paid a lot of benefits for 01:54 customers. One of the things I really wanted to point out and tone into especially for you guys here and for you guys in the audience that are 02:01 watching this one a livestream pretty much everyone here is a Citrix and a Microsoft customer. And so what that means is your companies have invested 02:08

money into the technology, but more than that you individually have invested your time and your energy into learning both stocks, right? You're 02:18 both experts in your your own experts in your own right in terms of how to leverage Citrix in Microsoft Technologies. So our job here today is to 02:28 highlight some of the new integration point that are coming out so that you can maximize your investment both your company's investment and your own 02:37 personal investment in Citrix in Microsoft. How we're going to do that over the next 90 minutes for the way we thought about doing this is not just to 02:44

go product by product. We certainly couldn't say this product integrates with that one, but want to look at it holistically, right? Because at the end 02:53 of day you're building solution to were offering you Solutions as well. And so we're looking at it in terms of productivity and trends of security 03:00 with the access control and antibiotics and turns of delivery option ways that you can deliver the Technologies in your own at for your own musers 03:08 and then also not working at the end and where we talked through ATC and also a virtual Winn technology. So that's how we're organized the day. 03:17

Organize the fashion I should say. So what that I'm going to talk first about productivity and experience and how does pitchers add value to 03:28 Office 365 to look at this is how do we add value when we integrate in a virtual environment? I've been also how is value added when 03:38 were talking about enhancement in any environment? If you've looked at the key know if they're not the guys had hopefully had a chance to see the 03:48 keynote a lot of great stuff that was talked about a lot of great stuff when it comes to virtualization, but a lot of the things that we're doing 03:55

nowadays actually don't necessarily text virtualization when we talked about all the intelligence pieces and throw those type of things you may or may 04:02 not have virtualization in that case. And so we're doing some great things they aren't so I'm going to highlight some of those as well, but let's get 04:09 started my talking about the virtual environment when the first ones to talk through is about the better user experience with Windows ink and we'll 04:15 talk about some optimization that we have four teams Etc. But in any environment where it talked a little bit about infecting to bring Jacob If you 04:24

win and then get into content collaboration and how that helps you to add to have access to all these different content repositories. And of course, 04:32 we'll talk about that new work space intelligence. And if you didn't have a chance to look at the keynote, I'll explain a little bit more about what 04:41 that is and what that means for you guys in terms of adding value to users down the road and turn their productivity. Toothpick into a couple of these 04:46 new things that start with the windows name. This is this is one of the smaller ones. I think that's actually one of the cooler ones that we've done 04:54

if you're looking at using a published apps on what is new Surface tablet, right? One of the things that comes with is a pain. And 05:00 before this is only you could be used basically as a mouse pointer in the virtual environment. What we've done is make sure that you experience is 05:10 just the same as if it was local by making sure that we have these enhancements in a virtual environment with Windows ink example tip of the iceberg 05:17 when it comes to making sure that virtual virtual desktop and after experience is just as good or better than local for users. I'm going from 05:25

there to talk to him something near and dear to a lot of folks. It's hard. But I mean this is about how we optimize teams. Now many of you are 05:35 familiar with how HDX has optimize things like Scott Skype for business for a long time, right? The idea is challenging when he talked about using 05:43 voice and video in a virtualized the situation right you're having that traffic potentially go back and forth across the data center. You can get 05:53 choppy audio choppy video and that's what I think and what we've innovated on and made sure for things like Skype for business is that when it 06:02

possible to take advantage of employee resources, we make that experience as good as possible. So if there's resources that can be used to surrender 06:09 that voice that audio on that video. That's what we do. So we've expended that to Microsoft teams. And now we've had this in HDX optimization 06:19 for Microsoft teams that leverages browser content redirection. So right now if you have the web-based teams, you can hear Musa a browser within 06:29 workspace app render that locally and it gives you that same experience version of teams, but we want the desktop client 06:39

version of teams that make sure that's optimized. So I'm pleased to introduce HDX optimization for desktop work for Microsoft teams on the desktop 06:49 version what we're doing it for really recreating the thing if you're familiar with the Skype for business, you know, the way we did that doing a very 06:58 similar way with Microsoft teams were making it available in a virtualized experience and optimizing that user experience were virtual session by 07:05 taking advantage of what's on the endpoint. Now I know that a lot of folks are on our moving towards teams lot of folks are still on Skype for 07:13

business, which is okay by the way, we're still innovating there. So if you're using Skype for business as it is, the only pitcher to the OptimEyes is 07:21 that for the Chromebook so that the great Innovation there and we can take this optimization pack that we've had for a while now, so we have the 12.7. 07:30 So we're constantly adding all the details to make that user experience as good as possible. And unless you think that we are stopping there for Skype 07:39 for business. Don't worry. We're coming soon with 2.8. Right? So that's where ever you are on your journey with voice and video on collaboration. 07:47

We're there with you with a optimizations in a virtual environment with Microsoft. So it's something to keep in mind as you look at the HDX things are 07:54 coming up. 1 things I want to mention is as we go through today. It's actually great that this session is one of the first ones right after the 08:03 keynote and we did that intentionally cuz this is going to give you an overview of all the ways that we collaborate with Microsoft, you know across 08:13 the board and so just give you the straight over here. And if you're here, it's energy. It's great because now you can attend these related sessions. 08:22

We've actually got a QR code up there. If you actually take a picture of that now you should be able to see all the details of when and where it is 08:29 and and have that available for you. So if you want to learn more about HDX Technologies and how we optimize with Microsoft and Citrix make sure you 08:35 check out this session. So that actually leads me into talking a little bit more about Office 365 and about how we can optimize that with RSD when 08:43 Technologies I'm going to hand it off to Jacob to talk about that. Pacer so hi everybody. My name is Jacob broadsky. I work with Matt here. But my 08:51

focus is more on networking and security and afterwards if you guys are interested, I'm not going to leave you empty-handed. So I do have some awesome 09:01 Tech Zone stickers for your laptop. So if you want some of those come on come on up, we're going to talk a little bit about networking and so messy 09:09 way and stuff and how we work with Microsoft products, right? Because obviously you guys are customers are both so traditionally we've got our Branch 09:18 sites right? Maybe you've got a point of sale site Surah Mulk branches remote offices that sort of thing. Obviously, they're not in or near the data 09:27

center and traditionally you've had some applications. You've got some some SharePoint apps some Office 365 exchange applications and 09:35 you've always back all that traffic across a lan Ling & Lan links traditionally at least or expensive there slow High latency. 09:45 Maybe not the most bandwidth in the world. So when you start back hauling all of that application traffic, it's not necessarily the greatest things. 09:55 But now we're doing is we're moving everything up into Office 365. So as you can see here in that example, if I'm starting off at the branch, I have 10:04

to start all the way over at the end and then I'm going to back home my traffic to the data center and maybe I'm going to apply a centralized policy a 10:14 security policy. Maybe I'm doing some forward proxy stuffed with a secure web Gateway, but then that traffic has been getting sent up to Office 365 10:22 and the return path is very much the same back down to the data center back out through the center across a likely privatelink and up to the branch. 10:30 So that had some complexity thing is I I have a I want to trust that traffic so 10:39

I don't necessarily want to back hall at so how do I do that? So what I'm going to do is I'm going to use SD Wham that's going to solve a couple of 10:48 problems. Number one. Is that going to solve the latency problem is going to solve the bandwidth problem the availability problem. So that's all good 10:57 stuff. I'm going to use some lower-cost links to kind of add to that resiliency in that availability. So now I've still got my mpls from top of that. 11:05 I've also got you know, maybe a coax or DSL link that I'm spreading my traffic out throughout all of those pipes, but that still doesn't give her the 11:14

whole back hauling thing. Right? That doesn't solve that problem. So what we've done with our sdram product is we have integrated with Microsoft. O365 11:23 API that allows us to understand the traffic and see hey that's Office 365 traffic. I don't want to back hall that 11:32 I want to send that directly up to Office 365 in the most direct path directly out from the France so that way I don't back all that traffic. 11:42 I'm just going to send it out directly. Now according to Microsoft Office 365 networking best practices you want to have the lowest latency 11:52

possible and you want to leave the endpoint leave the user's device as soon as you possibly can and go straight up into Office 365 and you'll notice 12:02 there's something up there called a front door. Wooden Office 365 front door is is that Microsoft Edge right the edge of their Network and they have 12:10 a I believe it's something like a hundred and fifty Edge sites available such that any of that traffic is going to get on to Microsoft 12:20 highly-available on the band with all dark fiber connected Network. So as soon as that traffic leaves the Branch goes 12:28

through RSD weigh in box gets identified as Office 365 traffic the box then send it directly by using an API Call to determine what is the best or 12:38 closest front door to Office? 365 such that you're on Microsoft network as soon as possible. They're probably thinking we just heard Matt talk 12:48 about will wait a minute. What about in the virtualized environment? I've got my clients at the branch and I've got you know, my my actual apps and 12:58 desktops or Mike, you know, Mike my machines here in the Datacenter that are actually doing the work and I'm just getting HDX while that's fine cuz we 13:06

know a thing or two about HDX and so we've Incorporated that into the sdram platform such that allows us to do that same optimization yet allowing 13:14 the the real time protocol traffic the team's the voice over IP the audio and video to be again sent out directly to Office 365 13:24 to the closest front door than the HDX traffic to be sent back to the data center all of that over SD win ensuring the best 13:33 possible experience. So what does that mean for Office? 365 we want to deliver the best possible performance. We 13:42

want to make sure that all of your users have availability and access so it's not just about Office 365 or talking about St. Win. So again, we 13:52 do need to think about the network and according to Microsoft because of the number of Edge Edge Edge points of presents that they have accepted 14:02 somewhere near 153 much everybody in the world supposedly is within about 30 Mi milliseconds from the nearest front door site. 14:11 So 30-seconds 3 milliseconds. Are there compared to backhauling back to the data center of them from the Datacenter to the ISP then up to Office 365 14:20

beach front door is going to optimize that even better. And we are going to use some DNS proximation to determine where that 14:28 closest front door is and you may have seen this slide up on the key. No, but here it is again. We're just talking about making user experience better 14:38 and giving you some performance numbers here to to five times faster upload of files of emails. Those sort of things 3 at ten times faster downloads, 14:47 why downloads because traditionally with the things like coax and DSL the Broadband type internet. Usually your download speeds tend to be for your 14:57

download bandwidth tends to be higher than your upload faster of opening it up Word documents and PowerPoint documents as PowerPoint so much, 15:07 of course better call Quality optimizing your voice and video. So without further Ado, I'm going to bring Mac backup to talk about some more OneDrive 15:16 goodness. All right, thanks Jacob. And so just so you can see here. This is about not just about how your other Technologies were together. It's 15:26 really about improving that user experience and we've been talking so far about Office 365 just buy it a show of hands are moving towards Office 15:33

365 in your environment. So so so this is definitely applicable and I'm sure you guys watching the live stream of raising your hands as well. This is 15:43 definitely something to look into in terms of maximizing the user experiencing on that one Office 365. So I'm not a component of Office 365 is the 15:51 ability to get your files right getting access and being able to collaborate with one another with files. And so it's interesting a couple of years 16:01 ago. I was at a conference and you know, one of the other customers were saying. You know what I don't really need the Citrix technology share file or 16:08

whatever. I'm going to move to to OneDrive and I will be at and I'd like That's that's fine when you know, but it's interesting how many people think 16:17 that that's the overall solution when at the end of the day, there's a lot of things to be concerned with by the way, you know, you might think that 16:25 you're going to come off of all these other third-party applications whether it's box or Dropbox or whatever, but sometimes it takes a lot of time to 16:32 come off of that even if you know if you can and not only that if you're in a constant m&a mergers and Acquisitions type of scenario, you're always 16:41

faced with these different content repository, even if you want your primary store to be one drive. Maui. We have other content repositories 16:48 just such as Network locations write all these Network tries. And so the idea is that you need a single solution to go across all of these best way 16:58 to describe this. This particular use case. I like this one because your situation here with Jim at ABC company 17:08 or whatever and he needs to share a file with Lisa. Okay, so not only isn't sharing this file. It's a heavy video file that's located in a network 17:18

share and let's just a little bit to it so happens that Jim is traveling so he's at an airport and so he's going to use the mobile device to do that. 17:26 Now this seems like an edge use case, but I bet you everybody here at this conference at one time or another is getting pinged about something and 17:34 it's saying hey, I need a file for XYZ and he need to do that Mobley and remotely So let's let's look at Jim's example here. So it's possible he could 17:42 be a VPN access, you know into this network share get that file. Put it in an email. Send it off to Lisa right now. What we think is 17:51

going to happen here. More than likely it's too large for the video file right exceeding the allowable limit making it a challenge, 18:01 okay. Let's put it back in the network here and let's say you have another idea. Okay, we have one drive in the picture. 18:10 So okay. I got an idea. I can upload this to OneDrive and then just share a link. Right but that takes a little bit of time to upload. Now. You're 18:19 moving it from one repository to another sure enough. Yes, you can get a link now and an email that link over to Lisa. And then if it could make 18:28

it to where it's also possible depending on security protocol setup that could Victor also run into Roblox there as well depending on how things are 18:38 set up. So here's the solution we've got with content collaboration. What's a the same scenario that you have Jim and he's got his 18:45 mobile device with the workspace app on it. Now. Actually, it doesn't matter. It could be in a network share. It can live in one drive. It could be in 18:55 one of those third-party locations that I was talking about. Jim doesn't know when probably doesn't care. You shouldn't have to write these the user. 19:02

He's trying to have this quick productive in a experience. So now no matter where it is. All he needs to do is click it and share the link. And by the 19:09 way, that link has security protocols, you can add things to that to make it as secure as possible and sharing with Lisa. So that gives a lot of 19:17 different. First of all, you don't have to hide VPN into any kind of a network. There's no copying files back and forth and trying to move things 19:25 around and taking time for gym. It's just a simple as like quick get a link send it to this great for external collaboration and then it's great for 19:34

your exchange cost as well. Now, you've got just links going across and not entire files and so yes, it's great for this the video file that when you 19:42 been Cheba the most beyond the limit exceeded the limit, but just think about all the other files and maybe just below the limit that is just getting 19:51 sent across all the time and just clogging up The Exchange Server. So that's a great situation and one that I like to highlight, but in fact, I've 19:58 actually got even better than me Highline that solution. I'm going to bring up Chris Hoffner from MTM and please give a big round of applause for 20:07

Chris to come and talk to us about his solution. What time do the welcome welcome we're going 20:17 to this is what these chairs are for us to sit and have a conversation about to Citrix and whatever and 20:27 presentations with even better. When you have the customer such as yourselves to talk about their experience. I really appreciate you being here Chris 20:36 MTM. What is it you guys do and what's with the business that you're in 20:43 for a medical transportation management emergency medical transportation brokerage firm that for sure 20:51

what we call ourselves that is very unique business. We are in the business of serving Medicare patients Medicare recipients to all around the country 21:01 people are eligible for health care services through the medic Federal Medicare program that program is administered by state governments, and it's 21:09 part of the services that people receive they are eligible for transportation benefits having access to healthcare. Does that sit with no good for 21:16 you? You don't have the ability to actually get to your health care appointment get to a pharmacy get to drug rehab appointment. So we provide those 21:23

transportation services. But I mention that were a brokerage we don't actually drive the vehicles. What we do is on behalf of the state government's 21:31 Medicare programs or the insurance companies who have outsourced them in a running those programs for the state governments. We provide the 21:39 transportation service. So we work with thousands of Transportation providers all around the country to find these transportation service and get the 21:46 the recipient that it would the patient to where they need to be in the most cost-effective mode of transportation possible. Is it from a technology 21:53

perspective that means we got all kinds of call centers that we are we're running we got hundreds of folks on the phones all day long taking calls 22:01 from Medicare recipients saying hey, I need to get to such and such a doctor on this day. Can you get me there? We have the unique case where those 22:07 are not our paying customer. So we're actually being paid by again the state government agencies or insurance companies Managed Care organizations and 22:17 the data that we work with on a daily basis is not our own data. So we are entrusted with those State Medicare files or with the insurance company's 22:26

information. So Healthcare information about these members, but it's never hours. So we're interested to take care of that data. So, you know that you 22:33 mention Healthcare Dimension data does a lot of regulations about that. But as we were we were talking before and I know that you're actually moving 22:41 some of this data to Azure, so tell us a little bit about that some of their obviously there's some obvious challenges with that right, but then I'm 22:49 going to work some things you're thinking about is you make that shift. Absolutely. So everybody is probably heard of HIPAA write the health insurance 22:57

portability and accountability act. So we are heavily federally-regulated and we are heavily audited so it is not uncommon for us to be dealing with 23:03 all this from our clients from government agencies to ensure that we are protecting the data and along with that comes a lot of stringent control and 23:12 a lot of weariness about moving towards newer Technologies and the cloud is absolutely one of them. It's one thing for us to be able to walk into one 23:20 of our data centers point of the server and say there's your data it's locked up tight inside of there is another thing to say it's in the cloud as 23:27

soon as your ass and trust trust us. It's the one of Microsoft's so as regulation is starting to move along and those are our customers and and have 23:33 you tried to to move forward with Technologies new Services were trying to provide we have we been trying to optimize how we operate and bring new 23:42 technologies to the Forefront moving to the cloud is is absolutely key to our ability to execute and continue to serve our customers as we move data 23:50 to the cloud. Two things were really looking at one is all the traditional stuff that that everybody uses Citrus for that. We're trying to provide 23:59

access to our internal applications and our internal data using the Citrix worship at work space capabilities. We've managed to remove 200% Citrix 24:07 control playing in the cloud twerking Fantastic Four, but the second piece is really the Big Data. Peace. And we got all this date other. We don't own 24:16 that we have to protect and we're looking to move that up into the outer space. We're using tools such power bi Microsoft SQL hosted in the cloud. 24:23 What is Centric have to do with that? Well it we are protecting that data as it moves Microsoft provide all kinds of really good astringent to the 24:30

security controls with around systems light power bi in the cloud. We have internal applications and have to access that data. So it's not like we 24:38 just pick up all the data and put it in as you and say we're done we have to pick up all that day to move it and still have it internally accessible 24:46 for other systems. So really complex ecosystem we have for data access and applications. So you're using that sounds like it's a Check vibration that 24:52 you're using. How are you specifically reusing will share file in this case for that. Absolutely. 25:01

I was in the workspace world that is our view to the data. We 25:05 allow business partners of ours. So those Transportation provider, sometimes it's our clients or even our own employees of you to the will to the data 25:15 using that and then content collaboration sharefile is our means of allowing them to extract the data. What are the ways that you become 25:23 hipaa-compliant is by always having control or knowledge of what is happening with your data. And when we find out what your file was we analyzed it 25:30

it gives us a capability. So I'm you talked earlier about your ability to move data with with OneDrive for example, and that's great. But what's your 25:37 phone there is we can always see who is accessing the data and it's not you can see who they share the data with but we can see when it was accessed 25:46 where it sits at any time. So we are able to pair that up. Data loss prevention systems and analyze that data as it moves through lose out to the 25:56 cloud as well, which is been great for us to establish business rules for the end users. If they try to move data that they're not supposed to move to 26:05

the cloud. We were able to raise a red flag using those integration Center capable in in share file. That's that's why I'm so so that's how data from 26:12 on-prem to the cloud making that you know environment secure and also hipaa-compliant and working out through the regulatory mine feel that you have 26:21 to deal with as you're looking ahead though. I when we were talking a little bit about different use cases and turn it what are some other use cases 26:29 that you're looking at going forward. We were talking when you think about me I think we talked about onboarding as one of those in particular 26:36

who are working with a constantly changing on a daily 26:40 basis of work. We're working in almost every state in the country for also working in a call center environment, which died this year nature of it is 26:50 a high turnover. So we've done a number of company initiatives to try to cut down on that turn over. One of the things we've allowed is the the 26:58 ability for folks to work from home has been absolutely fantastic from an employee engagement standpoint for opening up at the the potential job pool 27:06

of candidates to areas that are not geographically located near are brick-and-mortar call centers so we can hire folks part-time. We can hire folks 27:14 that are sitting anywhere in the country. They appreciate the flexibility in our employees are more likely to stay with us, but we can't do that. If 27:21 we don't have the flexibility of orbital said like what citrus is providing to us, so we're able to put small devices. So Thin Client devices 27:27 Raspberry Pi out in people's homes, and Incredibly low cost that allow them to securely Connect into our environment. We're using features like the 27:34

watermark incapability. I was really excited to see in the Keynotes session today the ability to stop the screen capture. That was one of the risks 27:42 that we had to put the these tools in people's homes allowed them to access our data work with us on it on a time schedule that works for them and 27:49 provide the service. Is that a company is using you smoke specifically about onboarding though. So we've allowed to a much larger job pool of 27:59 candidates. I bore also working to cut down on the amount of time. It takes for us to spend up those folks. So if you're hiring work-from-home folks 28:05

to wait may never see an MTM office. Do we have the ability to you know, as soon as they sign on the dotted line, so yes, I'm going to be in MGM 28:12 employee we can ship equipment to their house and then plug it in quickly and easily and get online and using things like establishing role-based 28:19 Access Control. Our team is looking at providing, you know set 9 years of applications. We know what what applications are call center agent is going 28:28 to need the day their sign-in we want all those applications to be there ready for them. And that's all you think, you know, they role based 28:35

applications and setting that up in Citrus. So that's great it and it's great that you meant you saw the key know that was caught my attention to the 28:42 the anti keystroke logging. I think that's going to be some great new functionality coming out. So I so I really appreciate being able to stick around 28:48 after the presentation to have some conversations. Absolutely. Indiana Health Care space or even the security space official title with the the 28:56 company is senior director of it architecture infrastructure and security which means I'm basically constantly fighting with myself between rolling 29:05

out new capabilities those infrastructure tool set. So we want while also doing it in a secure manner. So if anybody does have any questions, you know 29:13 how we're using the tool sets absolutely happy to address us really appreciate and thank their father appreciate it. Thank you so much. 29:19 So as I I mentioned, you know, you're there is deeper. Yes, you can also, you know, you can talk to Chris. If you're here at Cinergy insofar folks on 29:31 a livestream apologize next time. We'll see you at the Cinergy hopefully, but it also there's a related session is actually today right after this 29:37

one. If you wanted I'm a little deeper into this specific use case of content collaboration take a picture of this slide and make sure you make it 29:45 over there and they're going to have a much deeper discussion and I get even more ideas of how you can secure your data and actually, you know, 29:52 collaborate and share with one another. I got up for a second. All right. I'm going to move on to work space intelligence and this is 29:57 something that is brand new. And so if hopefully you got a chance to see the keynote a lot of exciting things were talking about today and that 30:07

keynote about work space intelligence. I'm going to review a little bit about that. But obviously this is also where we talked about how we integrate 30:15 with Microsoft. So I'll talk about how that comes into play with work space intelligence. But first let's start with where we are today and just as a 30:22 little refresher a lot of times people think of Citrix. They think okay. It's just the virtualization. That's all I need to know. But actually if you 30:30 haven't checked in with us for a while, you may not be aware of all the different things that are the breath of the portfolio and really what we're 30:36

about is not just virtualizing after application. This is where we are today is unifying and organizing work with the work space. So there's this 30:42 fragment and experience with apps and data that people have today multiple logins. Yes, I can go to one place for my virtual apps, but maybe I have to 30:51 go someplace else for my SAS applications and even integrating in on you know, your applications that may be installed locally. But now we 30:58 have to secure unified workspace where you can access any app whether it's virtual SAS, whatever the case may be any types of content we talked about 31:08

how the content can come from anywhere and that work share OneDrive third-party applications and then any device like that's always been a part of the 31:17 citric story, but it's always that unified experience of the workspace across any device and across any network an increasingly. Now as we saw in the 31:25 keynote as well, there's analytics that go on a cross across that starting with security but now with performance etcetera because we have these 31:34 different touch points, we can provide which analytics around it. So that's actually where we are today. And if you didn't know all of that, I mean 31:41

that's a great time that you know, checking if some of this energy, but that's actually it's no organizing work with the Citrix workspace. Where were 31:48 headed and what we announced today as a part of the introduction to work space intelligence. Is really guiding and automating work. This is the 31:56 ability to not just have a place to go and be an app launcher and where you can launch applications is actually helping you get work done is 32:05 streamlining things that you can the individual users can be more productive. So this is a new interface. That was you might have seen at the keynote. 32:13

I'll just take a little couple seconds to give you a little bit more explanation little bit more in-depth behind this if you look on the left side is 32:20 the apps and desktops and files, but you can have access to those just like the current workspace. The right in the middle. That's what's new and 32:27 that's what we're calling the feed and I wouldn't think of this is a feel like a Twitter feed the constantly like moving up and down. It's just the 32:35 the core the very important things that are coming coming up but you need to know about but more importantly that you can take action on So within 32:42

this feed we have things called cards and rest of the things are going across there a Seattle incident State change an expense report etcetera and 32:50 that's with providing that information. And then here's the big thing is too important things to take away that you want to really take away from me 32:59 with this work space intelligence is all about because at the end of day people have when they first see this like I have poured aluminum people have 33:07 portals for going to hire long is go there and it's the same thing right? It's really hot and there's two things that really differentiate. That one 33:13

is the concept of a micro app, right? That's what's Behind These car. It's it's not just providing information. It's allowing an individual person to 33:20 take action on that information and interact with an entire in Fry's application on the back end without opening up that application right? It's 33:28 providing if you remember from that keynote. Hey most applications provide this rich and robust experience and they need you there competing in the 33:38 sphere of applications from the power users need that had even an individual person who may be a power user of say Salesforce there a salesperson. 33:45

It's just that they don't need to get into every aspect of our they just need a certain piece of information. So what is that micro applications do 33:52 they use apis actually connect with the application and expose very concrete streamlines workflows that an individual user can take advantage of so 34:00 in the case of an expense report let you know it's blinking back into another application, but now they just have to hit approve and that's it or send 34:10 back or whatever the case may be. In the case of other out the power of this is not just the applications that we have here right now. 34:18

We talked in the keynote about some of the things they were coming out of the box with your functionality the common themes. We keep looking at you 34:28 like Spence's and things with Microsoft Dynamics and Salesforce and these types of things that we can see are going to be common but that's not the 34:35 power of them at the rate for the power of it. Are those applications that I don't know anything about right, but you do and your users to everyone in 34:43 here has it as a at your company, there's some sort of a work till I guarantee you every time we talk to a customer about this there's a light bulb 34:52

that goes off because there's some workflow that takes users five different steps and jumping through hoops. It's just a pain in the butt right? I 34:58 don't know what that is for your company, but you'd the beauty of this is that you can create a micro app to make that process streamline. They can be 35:07 in some cases, you know, 5 minutes long out of their day right that you can just convince him to enough. Station that only takes then 30 seconds and 35:14 it's not just the ones that we come up with. You can build these connectors for a SAS application or whatever the case may be a Windows application 35:23

that you have. That's where the real power comes in is really customizing this one up for yourself. Let's one piece that makes this very unique the 35:30 other piece to this is his idea of a workspace assistant. So this is something that's really call me. We have this now in our daily lives because you 35:39 know, all these different box so we can speak to in the I'll have actions take place. But when people come to work for some reason we don't there's 35:47 there's nothing like that right, but now this is what we're building this worthless this assistant where you can use natural language search. Yeah, 35:54

you're typing at this point, but still at least you're typing naturally and uncovering things. How often do you just have a basic question think of a 36:01 new employee you turn to a new employee and they didn't you tell him. Yeah, you've got to contact Federica about such and such action and it's like, 36:09 okay. I'll go contact Federico. Wait a minute. What area does she work in where we usually do? We can go maybe we open Outlook and we try to go down 36:18 but if you don't even know what directory or maybe you didn't spell it, right, you know where it where is this person here with this type of work 36:27

space assistant you can just type in who is Federer? And it comes up with a couple of different options than you realize. This is the right one that 36:34 you need to talk to and you learn about that person. So those are the types of business productivity that we can involve with workspace assistance. So 36:41 that's a little bit of a review of what we saw in the keynote a little bit more about it. But the question we often get is well, how is this different 36:50 from Microsoft teams? Microsoft teams does not like something similar in the way. I like to think of it is teams is obviously a 36:58

robust collaboration platform, right? There is a voice collab. We just talked about how we optimize The Voice the video the that I'm instant messaging 37:07 the team set up the channels that you can set up all of that is not what we're talking about here. Right? And the name says it all 37:17 teams really makes you think about collaborating with a team, right? There's lots of things going on at the carburetion what this workspace is about 37:26 an individual productivity when those my Crocs are created and those actions are taken. It's not about A Team Action. That's a fairly or can be we'll 37:34

talk. We'll see how that can be but it is about that individual productivity. So that incident chain. Is about a ticket that that Mary created or 37:43 that the expense report is specific to her and her to somebody that you know sent her an expense report and so on so is very specific to the 37:53 individual with about individual productivity. And so that's really the difference. But actually I think even if we even know what we talked about 38:01 these Integrations and you'll even see more of white what I mean by how it's different but also integrates together, so there's two main areas so far 38:10

in this is just what we're introducing today is how we how we are such as in truth is that I'm interfering with Microsoft in the workspace 38:17 intelligence field. The One is using the micro outfit example and spending two teams and kicking off collaboration that way and the other 38:25 is having workspace assistance embedded in teams and kicking off automation that way so it's going both ways. And really this is just the tip of the 38:35 iceberg but this is what we're introducing today. So what do I mean by this inner integration? Let's start with the option to send it to you. Look at 38:43

that expense report. For example for that micro out. You notice the three dots on the right there by open that You can few teeth details about 38:51 this particular interaction, but we have an option to spend two teams. Right and if we cook that. We say we can just send it directly and we can 39:01 search for a channel to send it to. Maybe collaborate on for example, so this case you type in a few letters and it comes up with me on the different 39:11 options and you can just select that right off the bat. The sales New Opportunities came and then you know, you have a question about it. And then you 39:19

click Send and that automatically takes off this conversation is happening in team. So there's a case. There's a situation where you got this micro 39:27 out. It's in the work space and now you've kicked off collaboration in the conversation in teams with that. So that's 39:34 one example of the integration. Here's another example. This is actually teams. And now we've got the workspace assistant embedded in teams. And so a 39:44 common question that we get that people asses like how many PTO days do I have and we actually think about that. What do you have to be actually have 39:54

that question right. Now? What would you do? Right, what would you actually do? You would have to go and figure out if you log into your HR System 40:01 right with her from her or whatever you go. You navigate a couple of screens to get to the PTO peas and figure out you know where that is. But yeah, 40:08 it doesn't take long but it takes a minute or so, right? And so this is the common question you was typing and how many PTO days do I have left the 40:16 workspace assistant comes back and says, here's your PTO Days by the way. Do you want to request PTO you click a button boom ride. So this is an 40:24

example of this is what we mean by this productivity of being able to not necessarily launch the application to answer basic questions until we're 40:32 exposing the works basic assistant right in two teams. So that's two places of integration right there with a workspace intelligence. 40:40 Right. So there's a lot of sessions hear about workplace intelligence. If you want to learn more about those is actually quite a few in particular 40:50 about this micro at building, which maybe you want to get involved in definitely check out this and how we can integrate here. This is on the last 40:58

Thursday with this particular session. All right. So that's a little bit about work space intelligence. Actually, we're going to switch gears now. We 41:05 talked about user productivity. And I really wish and talk about security. I'm going to hand it back to Jacob to talk to us about that. Thanks, sir. 41:12 We already talked about security. Social Security nobody cares about security right talk a little bit about authentication security 41:22 things like that. How we integrate with the workspace app how we integrate with Office 365 41:31

and then what is new as far as analytics is concerned. So first and foremost authentication, 41:40 I don't have the I don't think we have the slide in here. But so you should have seen his keynote that we are integrating with almost all of the major 41:49 idps available for Citrix workspace. So all of your octa's your address active directory is your pings your Google's etcetera. Those are all 41:57 available. Additionally. We're also supporting time-based one-time password natively within the workspace app. So that's that two-factor 42:06

authentication that doesn't require a third-party purchase. So if you need another token time-based OTP, there's 42:16 tons of apps out there or SSO app supported the Microsoft authenticator app supports it. And again, it's just another way to give another factor to 42:26 make sure that the person that is logging in his know who they say that they are by entering in that token of that six digit code that they have sown 42:35 the example Affair you can see that six digit code everyone. Hopefully be familiar with one time password. If you're not, please come see me 42:44

afterwards. So within workspace app right as Matt talked about we are integrating as much as we possibly 42:50 can and making it easier for users to do the work that they need to do and if we're talking about authentication we need to talk about single sign-on 43:00 single sign-on allows users to do two things number one that allows them to use a single set of credentials so a single user name a single password 43:08 and then that OTP token that they're set of credentials that's all that they should need so that's part 1 part 2 of single sign on it is that they 43:18

should only have to use that set of credentials one time right? They should be able to log in once to one thing and then have access to all their o365 43:27 docs. For example, they should have access to all their other SAS applications that we are Federated with They should have access to all their own 43:35 Prime apps all their Cloud apps and it's all within that single workspace experience. Tarnish, if yours is just a tiny bit 43:43 talk a little bit about our integration with Microsoft InTune for Mobility standpoint and against us were talking about security. There's lots of 43:53

encryption here with mobile devices. So specific to our endpoint management solution. You see if there are mail app and are content 44:02 collaboration app secure mail. And what used to be known as sharefile. I've only done with Microsoft is we have integrated the into nor the Microsoft 44:12 EMS SDK directly into the secure mail app and the content collaboration app that allows to happen is you can now manage those apps 44:22 from within the InTune at protection or the the man container. black SUV ability like I said to manage those apps from within 44:31

into Now on the other side of that coin option number to hear is if Microsoft InTune is the MDM or the device 44:41 management platform. What we've done there is we have integrated our micro VPN SDK inside of the 44:51 InTune SDK as well as the InTune managed browser. So the the web browser that runs on your mobile device within the container has are micro 45:00 VPN SDK built into it. So what that allows you to do is that makes micro VPN tunnels from the application that's running on your 45:09

phone within the secure container over a secure connection back to your Citrix ADC. They can see that there are we've got the InTune managed browser 45:19 with the micro VPN SDK. Again, it's all about immigration here. So that gives users and 45:29 administrators the a single unified app app store for their mobile devices. Gives users the option to use the workspace 45:39 app on their phone. And again, it's the same user experience that they see on their phone as it is on a tablet as it is on a full desktop. 45:48

That natural interaction Consolidated storage and more apps and devices. Right? So you don't you're not stuck with one of the other and if you 45:59 already have a secret ATC then that Michael VPN just makes sense. Right? You already got those devices. You've already got the configuration on them. 46:09 So just makes sense to use them already. I got ahead of myself there my curvy piano single sign-on in a horse into an encryption. The whole point of 46:17 the the secure container is that all of that stuff on your mobile device is encrypted and protected. Manomin spective you 46:27

got the single Management console that allows you to configure both the InTune SDK or from InTune the micro VPN SDK as well and 46:37 last but not least quick shout-out to Citrix analytics. I'm going to talk more about that in the last section here. But so can I browse go through 46:47 quickly now? So I know I went through that really quick, right there's there's a whole heck of a lot to cover. But again, we're 46:56 kind of promoting some additional sessions here. So Alex and Mike have a ton of information on on mobile device management and those Integrations 47:05

between InTune and our endpoint management products. So check that out for I think it's right after this session. So there's the QR code if you guys 47:14 want to take a quick look there. Without further Ado. Let's talk a little bit more about heavy duty security. So 47:23 yeah, let's talk about the elephant in the room. So 73% of security breaches are financially motivated. I mean why not right who doesn't want an extra 47:32 80 quadrillion dollars? 81% of breaches were accomplished by compromised credentials 47:42

or weak passwords. Just FYI. My password is password 1-2-3 So go ahead and try that. How were they you know, 47:52 how what was the attack Vector 40% say it was a social type attack. So maybe I'm I get an email that looks legitimate. Maybe someone gathers a 48:02 website and makes it look like, you know, I'm logging into Facebook or I'm logging in somewhere else that's familiar to me, right? They are socially 48:12 engineering me to gain access to my stuff and whatever else that I might have access to. So what does that mean for administrators? That means it's a 48:20

bad day. We're suffering from alarm fatigue. That means every day. I'm getting 200,000. Let's just say alarms about 48:29 something while what is it? Is it somebody that actually seen something they're not supposed to do something where you know, this firewall rule is was 48:39 blocking something or you know, I can go on there's any number of different things different alarms that admins have to deal with everyday and of 48:49 those alarms or events only 4% or just get it. That's it. That's not good enough, right? We need to be better than that 4% is 48:58

clearly not enough in the cost of that. You can put a dollar amount write 1.37. A million dollars that's not a small number 49:07 in this is all this coming from the the IBM Institute. So it's clearly an issue. And we built a platform 49:17 with our Microsoft friends. We work to put this platform inside of azure, and we work with the I-15 very closely to use a lot of the tools 49:27 that they've built to build some big data into our analytics platform. So when you look at our analytics platform, we start with the work space 49:37

and you can see that they're on the left. So we've got a couple of data sources we've got our SAS applications are mobile apps for collapsing desktops 49:47 content collaboration remove devices course. My favorite part the Network's the 80 season EST Williams. User Behavior analytics 49:55 again because we've got so many data sources. We understand what these are doing. We understand where they're going where they're coming from and then 50:05 we can assign a risk score. So we using machine learning we can assign a risk store based on what we expect them to do what networks we expect them to 50:12

use where they're coming from. Are they coming from an IP address somewhere on the other side of the planet or are they coming from their IP address 50:22 to their office or maybe their home? So we can assign a risk score and from that we can build something that is very easy to understand 50:30 are they high medium or low risk easy enough? So now now I've got all of these. Data 50:40 sources. I've got all of these risks Kors. What am I going to do while I'm going to work with Microsoft and build out some additional integration 50:50

since that this the session that were talking about today. So now you can see we are ingesting some additional Microsoft sources. I saw the as you're 50:58 80 identity protection as well as when does ATP we're now using Microsoft security graph to feed all that information up into Citra catalytics. So 51:07 what that means for you folks it already have these Services up in Azure is that you're now able to feed that into analytics will also be working 51:15 with office The Office 365 team to include the Office 365 ATP into that data set. 51:24

Then again, it's great to have a risk score. But what happens if you have to do something I'll need to be able to take action. So right you're a 51:34 probably already familiar with some of the actions you can take with some of our own products things like turning on session recording logging a user 51:43 off blocking access to certain things and content collaboration. But now we will be able to use and integrate with Microsoft to work with Windows 51:50 Defender ATP to do some actions there as well. There is a great session believe it's tomorrow me up at 2:20 p.m. With 51:59

Kobe and Preeti. So if you guys are interested in you on see some of the additional stuff around the integration Microsoft security grass take a look 52:09 at that session without further Ado. I am going to hand things over to John with Microsoft and Carissa. 52:18 Hank Aaron Jacob make you I'm really excited to be here to talk about Windows Virtual desktop and I want to ask first how many people have heard of 52:28 Windows Virtual desktop ahead of the today's Keynote. Congrats, I've been doing my job then. So what does virtual desktop is an awesome opportunity at 52:36

the first party service from Microsoft that cursing in a second is going to talk about how Citrix really deeply integrated with the service so that it 52:45 can pipe right into your Citrix Cloud deployment just as easily as what you're already running today. But first I should probably step back and say 52:53 what is Windows Virtual desktop? So we're on the same page and so it's clear how Microsoft is really understanding and bringing this product to 53:01 Market. So it is truly like what Brandon PJ said in the keynote today that it is the bringing together of a bunch of different Microsoft 53:07

services from across the company and then includes Microsoft 365 with Windows 10 Office 365 proplus as well as Windows server and Asher and so I want 53:17 to walk through for key pillars that really are under pain with makes Windows Virtual desktop truly the best virtual desktop experience delivered on 53:27 Asher. The first one is a brand new capability, which is multi-session Windows 10. So anybody who's been running Windows server with already asked for 53:35 years multi-touch something that special but historically with Windows 10 or Windows 7, you would always had the map 121 so all of the best experience 53:43

of Windows 10 in a client environment with the multi-session scalability of Windows Server brought together. There's optimization for Office 365 53:52 proplus. Some of those are more native without looking one drive that have been brought with collaboration between the RDS Windows Virtual desktop 54:00 team and the Office 365 came to make it the best experience when it runs with Windows 10 in multi-session. Do I was just talking about and then there 54:08 is Windows Server because we understand that's where you are today. And that's where most of your apps and desktops run today. And so there's complete 54:17

support whether you're running client or server desktop synapse and then Des Plaines gallon minutes people always come back after a session and say 54:23 well that's obvious is cloud, but it's a huge leap from where most of the environments are today. And when you think about the the lead time of 54:30 potentially be a year plus to get a scaling the scale deployment up and running 2 minutes to start that process. It's really a big transformation into 54:38 these are the fourth key things that bring Windows Virtual desktop and what bring the most value to you as you're looking to move your desktop synth 54:47

apps to the cloud. So I want to talk about where we are today, and we're we're we're we're going with Windows 10 multi-session. So in the left, you 54:56 have Windows server and that's traditionally what everybody here would be no very well and has been using for years and that's running the Windows 55:05 Server OS and it has the multi-session scalability supporting win32 apson is running on ltsc. So the update Cadence has a little bit slower on the 55:12 right side. You have Windows 10 Enterprise and that's a fantastic modern desktop experience, but it runs in a single session and it has a greater apps 55:22

compatibility and it can run Office 365 proplus so collectively it provides the most productive experience for your workers, but it had its 55:31 limitations. So in comes Windows 10 multi-session exclusive do Windows Virtual desktop on hazar isn't that the amalgamation in the combination of The 55:40 Best of Both Worlds. Do you have all of that great desktop experience with Windows 10 and of the scalability of multitasking capabilities from TSH 55:49 in so bringing those together. You have Windows 10 multi section that can run with Windows Virtual desktop in his career. So we'll talk about in a 55:58

second or you can use that with the amazing Citrus Solutions. You're already using today. Edelman Xbox one as good as how do I buy it? Well, the great 56:05 news is for anybody in the audience. It's a virtualizing today. It's a very strong possibility. You already are entitled for this. So if you're 56:15 running a Windows client asks, whether it's Windows 10 multi-session that I was just talkin about or its Windows 10 in single session or Windows 7, 56:22 which actually get free extended security updates in Windows Virtual desktop for 3 years starting in January turning any of those if the entitlement 56:29

is it no additional cost in the existing Windows Enterprise E3 and above licenses that you already have if you're running those today as well as VD a 56:37 Windows Server workload, you used to RDS cow with active essay like he would be today. So it's likely that you already have the licenses. You need to 56:45 start using Windows Virtual desktop immediately. So it's a great offering to bring together a bunch of Microsoft services to really be able to be 56:54 versatile and flexible whether you're running server client different versions of office where they are and then now it's Carissa. Go into when you 57:02

want to start using Citrix and plugging Windows Virtual desktop work look into Citrix solution. You can Bridge the on-prem to Cloud environment much 57:12 more easily. And also I want to just talk really quickly Republic preview. Now. Do 57:21 you have coming in the latter half H2 of this calendar year. So as Carissa will. I'll briefly mention a little bit later Citrix 57:31 Solutions in your heart in the keynote live Day One support for Windows Virtual desktop, but I wanted to briefly call out where we are in public 57:41

preview today and very rapidly moving towards show availability with that. Chris is going to talk a lot more in deeply about the citric Solutions and 57:48 integration with OneNote Windows Virtual desktop. Probably one of my favorite topics John and I have done this presentation together. This is 57:57 actually our our second act. So it's very nice to have Microsoft join us here today. So I've been desktops products and a lot of 58:07 times when Microsoft talks about Windows Virtual desktop, they talk about all the different pieces that are involved. I really appreciate John taking 58:17

a minute and walking you through each. One of the end of individual benefits of Windows Virtual desktop because that's what makes this slide. So 58:25 powerful, right? So ends partnership with Microsoft Citrix is authorized to extend the benefits of Windows Virtual desktop. So that is the legal 58:33 statement that I'm allowed to put on his side. And this is why I think this site is so powerful. These are 58:42 all the ways to tricks is going to extend Windows Virtual desktop technology. I'm going to give you my perspective on this 58:52

side. So my perspective is very simple Citrix has been extending the value of Microsoft Remote Desktop Technologies for many many years 59:02 has Windows Virtual desktop evolves into the premium hosting solution that Microsoft is going to deliver with a sure 59:11 we are going to be there in lockstep with him and expanding on that value-add. So this is kind of the 10,000 you slide if we click 59:21 down into it in just a minute, but I want to make sure I go into some more details cuz there's even a little confusion within Citrix ourselves on what 59:31

Solutions are we bringing value-add on top of Windows Virtual desktop. So in the keynote today, you saw Citrix managed desktop. That's the New name 59:39 for our Dad's or desktops out of the service platform. I'll go into that in a little bit more detail, but we're very excited about that solution 59:49 because that is the solution were specifically designing for Windows Virtual desktop. However, that's not the only citrusolution we're designing for 59:57 Windows Virtual desktop. Of course, we have the Citrix virtual apps in Desktop Service. 1:00:06

Let me draw an allergy to what John said when does virtual desktop isn't Azure service. So it is very logical there for you to be able to 1:00:16 extend the benefits of Windows Virtual desktop that you would therefore need to be leveraging the Citrix virtual absen Desktop Service. So that's a 1:00:26 very important detail. I wanted to make sure I highlighted as well and then of course it would take it bigger and broader across the entire Citrix 1:00:34 workspace offering including our networking and analytics Solutions. You're going to see a broad range of options. Promise that was the ten thousand 1:00:41

foot view slides to let's go one click down from here. So if we talk about what is a citrus in Microsoft solution bring me together today, 1:00:50 probably one of the first things that usually comes up in customer conversations is hybrid Cloud. If I am leveraging the Citrix virtual absen Desktop 1:01:00 Service, I can use that service to manage my own premises were closed as well as my cloud-hosted workloads. 1:01:09 Now, you're going to be able to integrate those Windows Virtual desktop workloads and manage them side-by-side 1:01:16

with your existing on-premises resources. So why is that what you're going to be able to integrate it into your existing deployment as quickly as 1:01:26 possible. You're going to be all the existing image management tools you have today. Maybe you're using machine creation Services. Maybe you're using 1:01:34 provisioning Services app layering workspace environment management. What's management tools? You're going to be able to leverage those with your 1:01:42 Windows Virtual desktop workload the next life cycle management. So there's been a lot of integration. Of course. This is the ongoing management of 1:01:51

those were closed. If I call out some of the specific ones some of the ones I think that are the most exciting for ongoing management. I think the new 1:01:59 integration that we've done with servicenow is super exciting so as customers, of course, they put in those request into service now, they need a new 1:02:07 workload. They're having an issue to automated process of provisioning those were close to resolving that issue. So that's one key aspect other things 1:02:16 like the way we're doing image roll out. Maybe it's something with Canary testing or versioning all those things that you can bring towards ongoing 1:02:25

lifecycle management that takes me through hybrid Cloud next up is user experience a lot of times. I know it's interest we talked about HDX. We're 1:02:32 really proud of HDX, but I always as a marketing person have to clarify is not just one thing, right? Aggregate of years of innovation that we put 1:02:41 into making a virtual app for desktop perform. Like it's locally installed. There is bandwidth optimization. Tell me in a great with peripherals how 1:02:51 we optimize printing all of that power is in HDX. We're going to bring all that technology to Windows Virtual desktop workloads as well. Of course, 1:03:00

Matt reference the intelligent you lie. So now you're going to be able to integrate your Windows Virtual desktop to work clothes right into the 1:03:09 workspace UI. So all the productivity benefits the virtual assistant all that integration will be available for you as well. And probably another key 1:03:16 thing to highlight here is Broad client support. So, of course, we're going to support Windows client Android Mac iOS and Linux and thin clients as 1:03:25 well. So that's going to be another key benefit of being able to Leverage The Citrix technology. And of course we do that client management ourselves. 1:03:33

Next Step Monitor and control so I couldn't have asked for a better customer reference to highlight monitoring and control because where is that your 1:03:42 Solutions the most popular than the most popular in highly regulated industry why because of the ability to secure and control your deployment. So if 1:03:50 we think about that when we make that transition with Windows Virtual desktop as well, if I just call out of the granular policy engine, I think I'm 1:04:00 the fifth person to stand on stage and mention the cue note reference to the new anti keylogger and screen capture technology. But of course, it goes 1:04:09

much broader than that. Obviously, there's a huge policy engine that we can use we can control things that just copy paste and printing client drive 1:04:18 mappings. All of those pieces are going to come into play from a monitoring perspective again, another Place Citrus really shines in extending those 1:04:26 benefits and this is just kind of highlighting into invisibility the right. I'm not only am I going to have ended visibility. Into my Windows Virtual 1:04:35 desktop workloads that are running on a sure I have visibility into the networks that the users are using to connect to those workloads. I understand 1:04:44

what's happening at the client level. I have thresholds that I can put into place so I can do proactively notified. If there is an issue. I even have 1:04:51 a probing technology so I can test the launch of my Windows Virtual desktop workload before actually get into the office to make sure they're 1:05:00 performing, you know at level for my users and of course analytics that we've talked through that a little bit, you know earlier with Jakob but really 1:05:09 being able to build in the profile of what a user looks like so I can say how do I optimize the performance for my user weather that you're using 1:05:18

these Windows Virtual desktop wear clothes that are running on Asher or their on-premises implementation? Are Courts office optimizations 1:05:27 at office perspective? I think John makes a great Point Microsoft is committed to making sure office performs at an optimal level 1:05:36 in a virtualized environment. That's great news for us. Citrix is taking up building a pond that information and taking it one step farther. If you're 1:05:46 using Microsoft teams, obviously, we're announcing that we're doing the optimization for the team's client. But let me give you a little horsepower 1:05:55

behind that announcement the technology that we've built for Skype for business. We have over 700,000 daily active users that 1:06:02 Leverage The Citrix technology to optimize their unified Communications deployment with teams from start with Skype. We're bringing that same 1:06:12 capabilities into teams. So I do think that's a really big Testament to how powerful that technology is. Of course on the Microsoft site. It's an 1:06:20 integrated solution. We want to make sure OneDrive and office perform very well in a virtual. Environment that's why we're very excited that they've 1:06:28

purchase fslogix because now you're going to be able to get the optimization so that Outlook with an OST file or Source index as well as the OneDrive 1:06:36 synchronization or OptimEyes in a virtual environment. That's great for everyone write. It really means it that virtual work load is going to perform 1:06:46 at an optimal level with office. And then of course the office integration that we have with s t Ran So being able to ensure that when I'm in a 1:06:53 virtual environment if I actually want to use Office 365, how do I optimize user experience? How am I intelligently routing that traffic to get me to 1:07:01

the best Office 365 implementation so I can really talk about this topic for days and I actually am so tomorrow. I have the breakout 1:07:10 session. I am co-presenting with the first day of different product management and I have two other individuals are Randy cook from SS project and a 1:07:19 Peter wig Levin from Microsoft or joining me on stage. We're going to do a deeper dive into all things Citrus in window. Virtual desktop. However, I 1:07:27 don't want to leave you hanging regarding Citrix managed desktop. So if there's anything else that I'm just as passionate about it Citrix managed 1:07:37

desktop and you might be thinking to yourself Citrix is doing a dance solution. What does that all mean? So let me first give you one reference point. 1:07:44 First of all, there's a great blog post that went out today from Karate Valley trailer. It's available in citrix.com. If you are interested in this 1:07:53 Solution, please give it a read but let me give you a sneak peek on what are some of the new things with Citrix manage desktops that I think are so 1:08:00 exciting and I like to think about it in first. OK. It's the first time since yours is actually doing a dad solution. Were you can 1:08:08

come to Citrix and we are going to provide you with everything you need to get up and running with a virtual desktop. So what does that mean? It means 1:08:17 that you can actually come and you can purchase your Azure directly from Citrix. You can either buy a Microsoft license from Citrix. You can bring 1:08:26 your own. Microsoft license in a matter of clicks you can be up and running with a virtual desktop. Why is that important? It's the first time since 1:08:33 yours is actually managing the desktop image. So again, let me be very clear. It's a basic desktop image what we're going to do with be able to give 1:08:41

you that basic virtual desktop image. It's running on a sure you can do whatever you want to do to add on top of it or you can use it as a Gateway, 1:08:49 especially if you have a BYOD program and customers need to come in and launch that virtual desktop to get to whatever your business resources are. So 1:08:58 there's some other cool first. It's the first time we're doing non domain join is the first time we're doing integration with on from is AD where 1:09:06 we're doing automation. There. There's a ton of first that are coming out with this delusion. It's also the first time we're going to do monthly and 1:09:13

turn based offerings for it. So we're really excited about this offering. I am not in the session. So but carisi and Paul Carly are in the session is 1:09:20 later today at 4. There's a Hands-On labs for Citrix manage desktops if you want to That yourself you can also come to this session and by all means 1:09:28 please go down and see the boots. We have some of the engineers that are working on a solution in the booth. It would love to hear your feedback. So 1:09:37 that's it for me. I'll hand it back over to Jacob. Chris thank you very much. So we save the best for last. 1:09:44

Okay, so as far as silver Integrations with Microsoft Office you were talking about Azure, we've already talked about some of the Office 365 1:09:57 optimizations getting you your Office 365 traffic up into the front door of the Edge Microsoft network as fast as possible. So that's the Azure 1:10:06 virtual LAN. Citrix sd-wan obviously has been around we are they preferred partner for Microsoft Azure virtual win. 1:10:15 We are all say also a work with Microsoft sdram partner. So what that means is you can either do the Microsoft virtual and Foster 65, 1:10:26

or you can just run Citrix sd-wan as a tenant inside of azure for your as your workloads. We are also supporting Azure DNS private zones. 1:10:36 So if you want to make sure that your DNS implementation is little bit easier for your on both your as your work clothes as well as your own Prim 1:10:45 private. DNS is the way to go and that is in public preview. So that should be available soon. So 1:10:55 everybody knows that work is just a thing right work is is no we're not a place. It's just a thing. We do work doesn't matter where we are. Right? I 1:11:04

think we've been talking about this for a long time. It doesn't matter where you are. As long as you've got a device was that the laptop or a client 1:11:13 or a desktop or a who knows what a phone? A vinyl player get something that you can do some work with. 1:11:21 So Citrix networking again. We've been doing this for a long time Citrus ATC formerly netscaler can do a lot of the things that 1:11:31 we've been talking about as far as enabling hybrid cloud and making sure that users have the best experience that you just have single sign-on 1:11:41

capabilities. We have the micro app integration with InTune as well as our own in point management platform. And of course 1:11:48 security, we've got our web application firewall or web application firewall service. We've got our authentication platform both in the workspace as 1:11:58 well as on the ATC. And we're going to talk a little bit more about Azure cloud and as we were close as far as SD wind goes 1:12:06 so who in here, isn't it working person who in here is looking at SD winrich. I know you 1:12:15

know anybody looking at Su in have some questions. So SD when is all about making things easier for your 1:12:25 interconnected Branch networks? So for example, if you have an mpls Network, we want to make it easier for you to 1:12:34 Have I highly available when at work have a bitter experience as user because you've got more bandwidth across that Network as well as maybe even 1:12:44 lower the cost by getting rid of some of those expensive Networks. So least lines for a long time, 1:12:54

they've been really expensive but they are highly reliable. So maybe you can keep them around. Maybe you can get rid of them. And that's what I see 1:13:03 when it allows you to do is have that choice whether you going to do that for not It again, we're talking about user experience and performance again, 1:13:10 so we are going to have the ability to optimize Office 365 using the Office 365 API the laws of so identify o365 1:13:20 traffic and get it up into the Azure Network as fast as possible that we are also a preferred 1:13:30

Microsoft SD win or virtual and partner and what that means is you have the ability to connect your branches directly up into Asher 1:13:39 and again, I mention there's two ways that you can accomplish that. But the key thing here to understand is you're going to get all the improvements 1:13:49 that you would with a traditional Branch type environment or a traditional data center. Even if all of your applications all of your workloads, 1:13:56 all of your tenants, all of your stuff is up in Azure, whether it be Office 365 or just traditional workloads running up in Ezra's working machines. 1:14:06

So something that we are releasing in conjunction with RSD went orchestrator is the automated provisioning of SD win up into 1:14:18 as you're so what that allows you to do is automatically deploy your SD when GPS is up into Azure. So we had these 1:14:28 zero-touch deployment model which allows you to basically hands off the employee a physical box, but the box is don't really apply 1:14:38 in public Cloud so you don't apply up an address. So what this service allows you to do is to apply that same idea behind zero touch up into Azure 1:14:47

such that I can now deploy a VPX very much hands off. So think of this as the sun zero-touch for Microsoft azure 1:14:56 And it's all the things that you expect right link aggregation quality of service the real-time traffic audio video High availability and reliability 1:15:09 and seamless failover between Lynx now, this is not necessarily the place to talk about if you and if you guys would like to please come find me 1:15:18 afterwards. I remember I do have some stickers for you guys. Last but not least. We're going to talk about DNS private zones. 1:15:26

And what this really does is we're working with Microsoft to enhance and use our are Citrus ABC which is the only basically the only time we talked 1:15:36 about Citrix ADC to give you a better DNS performance and higher security as far as your DNS queries are concerned. So when you've got your 1:15:45 Microsoft your your tenancy up in Microsoft Azure, so you got to work clothes or you've got Citrix apps and desktops running up in 1:15:55 Azure. It allows them to use DNS private Zone to resolve your internal network network records. 1:16:04

One last session recommendation. We have darshan and Robin. They are talking about the secure app and work space in a 1:16:14 hybrid multi clouds. They're talking about ATC up. And as you're as well as your on Prime resources as well, and that session is tomorrow at 11:30. 1:16:24 So that was all I had for networking and I'm going to bring Matt back up one last time. All right. Thanks, sir. Thanks Jacob. So 1:16:35 as you can see we talked about a lot of areas of collaboration right with Citrix in Microsoft to sort of his ass lie that I don't even think that's a 1:16:45

compass is everything right? So hopefully what you seen is an overview of what subjects in Microsoft can do working together across the border from 1:16:52 productivity to security to deployment options for you and then also in terms of networking so with that I'm going to 1:17:01 Close it out and say hey, if you you know, please rate our session, and also please make sure you listen to the laundry list of all the related 1:17:11 sessions most. Most sessions have one or two. I think we have nine or settle up here. So, please take the opportunity take a deeper dive and with 1:17:19

that. I'll say thank you very much for attending and enjoy the rest of Tennessee. 1:17:27

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