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Citrix Synergy TV - SYN192 - Google Chrome Enterprise and Citrix: Where Innovation Gets to Work

Richard Achee
Global Technology Partner Lead - Chrome Enterprise at Google
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Citrix Synergy Atlanta 2019
May 22 2019, Atlanta, GA, United States
Citrix Synergy Atlanta 2019
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Citrix Synergy TV - SYN192 - Google Chrome Enterprise and Citrix: Where Innovation Gets to Work
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About speakers

  • Richard Achee
    Global Technology Partner Lead - Chrome Enterprise at Google
  • R N Tharu
    Product Manager at Google
My name is Richard Achée, and I work with Chrome Enterprise strategic partners. For over 20 years, I have been working with organizations around the world to help them use technology to become more collaborative, creative, and innovative.

In my current role at Google, I work with companies who are building solutions for Chrome in the enterprise. As part of my role, I help our partners build their future product roadmap using Google's innovation in devices, machine learning and cloud technology and define their go-to-market strategy leveraging Google's brand and ecosystem.

In my 20% time, I focus on innovation in education. Since 2014, I have been leading the Google EDU Think Tank. The mission of the Google EDU Think Tank is to foster a community of early adopter Google for Education customers in K-12 to share ideas, best practices and practical lessons that they can immediately bring back to their school districts.

In 2017, I created and launched Python MC (pythonmc.org), a collaboration with Code Next and Rapport Studios that uses the music and movement of hip hop to teach the core concepts of computer programming to middle school and high school students.

I created Python MC as part of my work as volunteer instructor at Code Next (https://goo.gl/4hbywH). Code Next aims to create ”aha!” moments that connect computer science to students’ everyday lives.

About the talk

Topic: IT

Citrix and Google Chrome Enterprise provide a superior end-user experience, enhanced security, and the flexibility of choice in a cloud-first world. Join us to learn how Citrix Workspace and Chrome Enterprise enable end-user productivity with a secure, contextual, and unified workspace.Note: This session will be available for on-demand viewing post-event on Citrix Synergy TV.

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Okay. Good morning, everyone. Good morning. Everyone 00:04 show 00:11 me and then do a few presentations know. I kind of do the same date every time it's important stand up. Please call corporate yoga. It works every 00:21 time trust me. Cat shake her arms out lift up and then down. 00:29 Awesome here nor the mic for now. I think this is called Eagle pose 00:44 like a call. Alright, 00:48 so the first thing I want to do class is a school teacher. I can't help myself. 00:57 And talk about first introduced yourselves, you know and do that thing because this is actually about meeting other people that are like-minded are 01:08

dealing with similar challenges, but your neighbor and and then talk about the one question you get asked one question day. Will that one question? 01:16 May what about Citrix about Cromwell Google in general with Citrix? I try to keep it within that frame, but go ahead and turn to your neighbor and 01:26 talk about the one question like that for that. Okay. 01:35 the hotline 01:48 Okay. 02:49 This is quickly becoming a nun conference. Like I lost the plot completely so I lost control absolutely. So clearly we had some good conversations. 02:58

If you get nothing else have his presentation get that person's number or contact details cuz you're probably either that's a solution provider or 03:08 someone is done with your challenges. And so I highly encourage you to have more of these conversations today and also then there's going to be a Mike 03:18 later and you might ask your question and if you don't get the other questions today, I'm at the end. We could always go to the Google booth and we're 03:26 going to survive have a cuddles after this and if it were here to do dance a bunch of questions and point you in the right direction is the right 03:33

people and so I'll spend see you the right people. I'm joined today by my colleagues. Roo who is a chrome Enterprise product manager 03:40 and work really close to through with Citrix and she's been one of the key people on our team to help bridge the gap woman comes down to a typical 03:49 challenging in stop me when this sounds familiar, so I'm done with this before. I doubt you dealt with this 03:59 for Citrix, but with other vendors and it goes something like this. You have a problem. It's complicated. It doesn't seem to be in one specific spot 04:09

you're trying to debug and you call Vendor a go through the support thing back and forth takes off and days sometimes weeks. 04:18 They close the ticket. Any point of Bender bait? And then better be does the same thing to you been to see it's like now 6 weeks into your real 04:28 problem and you've gone all the way back now devender a and therefore you say I need to find one throat to choke which is the one 04:37 for to choke which is just one of the worst phrases in the IT industry Avengers have created this problem cuz they need accountability Solutions have 04:47

necessarily been built to be compatible for interoperable and those vendors have been gotten used to doing the lazy thing and point the finger and 04:57 actually trained people do that. And that's the fundamental problem. When I T. It drives me crazy. It drives my customers crazy. And that's one thing 05:06 I really would if I saw one thing that's the one thing though and give me purpose to salt and the thing I've really love working with citric and what 05:14 the reason I really love working at Citrix. Is that working with them be solved this problem. I never get the finger-pointing with them and once I get 05:22

Citrix involved they bring The huge influences, you know hundreds of millions of customers in like 05:31 it's on all these devices is in 98% of the Fortune 500. So if it's Google put Citrix and another third-party pretty sure we're going to make that 05:41 third-party accountable to and so great example that way and I worked for a year together with a bank we are on daily Cadence calls, 05:49 then eventually we cool Cadence call between Google Citrix and in that case of his Epsom and this was like we brought in an 05:59

engineer's we brought in solution Architects and we just kept going until we solve this problem guess how many seats we unlocked. 500 seats 06:09 we spend a year to unlock 500 seats. That's how much can I get from Citrix, which is crazy. It's like a total over investment but a customer is 06:19 important to problems one. We really need to solve when stuck in eventually because the customer assaults do that. They said the next 500 5000 seats. 06:26 We're definitely doing with citric some Google absolutely doesn't matter if it doesn't hundred percent work today. If it doesn't matter for missing 06:34

one feature, you're going to figure it out. We're very confident. That's why I really love doing this type of thing and talk to you about our 06:43 partnership. So what I want to do now done corporate yoga, you've talked to each other again might feel now. I introduced she's going to tell you more 06:49 about Citrus and chrome Enterprise. Hi everyone. So I'm going to start 06:59 with some introduction about you know, today is modern digital work for us. And when we talk to see what we hear as being one of their biggest 07:09

challenges is in modernizing their Workforce in their company and its really it leaders who are tasked with leading this digital business 07:18 transformation. I see we are responsible both for this Innovation and for managing the day-to-day operations of their company, and so in order to 07:27 innovate it has to empower and liberate their Workforce. We're seeing a new breed of worker merge. The cloud worker. Cloud 07:37 workers are people who spend more than 4 hours each day in the browser using a or South. 07:47

They are not Tethered to any particular device or location and they are working to 07:55 develop inside and make critical decisions. In fact, according to Forrester one and four workers today is already a cloud worker even 08:05 without the appropriate technology in place to support them. What they need is the flexibility to work. When and where they please familiar tools to 08:15 drive efficiency light and portable devices and continuity across devices. If 08:25 you look at the growth of staff, I think you can really use that as a proxy to see how the cloud is taking over as of 2018 08:35

57% of companies have migrated to the cloud. And that number is only expected to grow to 08:44 80% in 2020. Based on our studies the way we work and our expectations 08:54 have changed. Think about how we were all using computers 10 years ago. You probably have one computer that had all of your data and applications. And 09:04 if you lost that computer you would lose the data forever. Today with the right technology you can make any device work seamlessly anywhere 09:13 anytime and this convenience is crucial because in our survey at 94% of employees report that they get work done while they're commuting while they're 09:23

traveling or even while they're at home. An employee is also now spend a large part of their workday completing tasks in a web browser. And this is an 09:33 upward Trend that's likely to continue and is reflective of the adoption of Staff. In fact, 67% of workers rely more heavily on web browsers today 09:42 than they did two years ago and a decisive 90% of respondents consider browser-based asked as easy. If not easier to use than legacy.com applications. 09:51 But Legacy endpoints aren't really built to support Security in this environment. They're not built to protect against malicious parties or common 10:04

threat vectors. They're not built to sync customizations and compliance requirements across multiple devices and they require High it maintenance cost 10:12 related to provisioning continued support and management. You need a high degree of intervention by two Professionals in order to backup data apply 10:21 virus update software updates OS patches you name it and we don't think Manuel security patches is really the kind of thing. I see professional should 10:31 be doing we really want them to focus on building your business and enabling Innovation across the Enterprise. So, 10:39

how does Chrome Enterprise fit into the picture? Well for one thing Chrome is secure by design it provides granular and flexible 10:48 controls for managing the security of your users and devices and it provides proven value saving time and money in favor of your productivity. For 10:58 cloudworkers Chrome Enterprise delivers ready access to Enterprise applications. You can access applications such as she sweet through the Chrome 11:08 browser. You can access Android applications through fully customizable manage Google Play Store front and you can access or Legacy applications via 11:16

vdi Chrome also provides efficiency and reduced worker down time with automatic updates fastboot times and the seamless experience 11:26 across devices as well as on device machine learning that helps improve workflows with time. and of course crown comes in a variety of form 11:36 factors, including premium and two-in-one devices to enable you to equip a variety of use cases and give employees the 11:45 hardware they want Don't mention that security is built into Chrome OS from the beginning Chrome's multi-layered 11:55

security model allows you to protect business data and mitigate costly breaches using a variety of features such as Hardware back Security in the form 12:05 of the Google TPM chip per user encryption Tab and user sandboxing and much more. From also has a i driven threat 12:14 detection which preamps costly mistakes take a look at our safe browsing or Google Play protect which scans apps for malware before and after you 12:24 install them and you think from you can easily provision Monitor and lock down your devices Chrome provides regular and controlled updates that run 12:33

seamlessly in the background with a 6-week update cycle for features and a two to three weeks security patch cycle these updates run in the background 12:43 while employees work minimizing destruction and maximizing up time. Management options provided 12:51 by the Chrome Enterprise license allow you to enforce policies across a wide range of criteria to control which types of websites apps and extensions 13:01 can be accessed by user Chrome has over 200 security policies including user and device these policies as well as centralized Fleet and 13:10

of update management features, the user policies apply to each user no matter what device they're using and the device policy is applied to a device 13:20 no matter which user locked Within. Chrome also allows flexible. Emm and IDP options including active directory Club Google Cloud identity some 13:28 SSO providers and uem Integrations and you can use Chrome Enterprise to set up a grab-and-go loaner program in which users can grab any device off of 13:38 a rack and use that for the day with all of their apps and data seamlessly sinking as soon as they login and the Chrome Enterprise license also comes 13:48

with 24/7 support every step of the way. ESG to the study and found that Chromebooks help organizations in three 13:56 primary areas one reduce acquisition cost including hardware and software to reduce operational costs, including deployment 14:05 Administration support maintenance and power and three improve business of time including less data risk increase user productivity and less 14:15 downtime Chromebooks can replace traditional Windows Mac or iOS devices in a variety of use cases such as kiosks for something like 14:25

event registration field workers like a insurance adjusters or utility workers knowledge workers your typical office users 14:35 and more whether they have basic advance or power user needs. So we have here a diagram that shows the annual per device 14:45 admin savings that you can see when you're using Chrome. If you look at the elimination of virus updates simplified software updates 14:55 OS patching avoiding the need for Hardware updates and the elimination of device and data back up here looking at a total annual savings per device of 15:04

$482. Google is an Enterprise to we deploy Chrome we have our own Grab & Go 15:14 program we offer the choice of os to our employees, but we've seen noticeable cost savings when using Chrome OS both in terms of deployment 15:23 times and when it comes to supporting our customers, so if you look at this diagram the average time to deploy a new device is about half an hour for 15:33 a Chromebook and that's compared to almost two and a half hours for either Windows or Mac. And Chrome OS generates fewer support tickets per thousand 15:42

devices 19 support tickets versus 33 for Linux 53 for mac and 95 for Windows. So that's a significant Savings in terms of 15:51 support. Okay. So with that, I'll turn it over to Richard to talk about such a thing from Enterprise. 16:01 Okay. So how many you already using Citrix today? Queso great. Excellent. How many of you are 16:12 using Chrome OS already? Okay, how many of you were already considering using Chrome with someone that process? Okay. So basically split the room. 16:22

So with things you need to be aware of the questions it typically come up for one. So 16:32 how long you been doing? This? Is this a new thing? So the answer that is so if you look at the technology adoption curve Citrix his way 16:41 over here with the innovators and they were way ahead of the curve when it came to Chrome. We launched our first commercial devices back in 16:51 mid-2011 like May 2011 Citrix launched. What was then called Citrix Receiver on Chrome West in August 2011 16:59

to few months later. They're the first Enterprise app on a Chrome device. To be totally Frank. I think they knew where this was going better than 17:09 Google did or Qui Qui. Our life is going to work in education consumer. Let's see what happens. That's kind of how we do things initially. We figure 17:18 stuff out but Citrix like now you have no idea. This is going to completely change the way our customers consume our septic services. They were ahead 17:25 of the curve. I think right in the last I would say 18 months we've seen that that they were right. Okay, we've seen we've taken off in a few 17:35

Industries and I'll talk more about those Industries. They look at the Citrix workspace app that has been on Cromwell since 2011. We are 17:44 now have an app for just dedicate the Chrome. They are all supporting over there Android app to run on Chrome as well today, but Citrix workspace for 17:54 Android so that is now going to be on Chrome West as well as sexually available today. The Chrome app is really the one that's further along in terms 18:04 of its features and capabilities. They were constantly innovating the Citrix were also looking at how well we can do better in the browser for Citrix. 18:12

And so for those of you familiar with Citrix workspace the presentations by people like PJ Hall and eventually they would have talked about 18:19 Citrix workspace is no longer just this vdi is a virtual app and desktop portal. It is now the secure digital workspace 18:29 around all your information whether that's the first lap or a desktop or a Google app Salesforce or work day and then they're taking information 18:39 from those different apps and then surfacing that passed since you're going to see a lot of presentations about that from Citrix. So all that runs 18:49

great on a Chrome device, there's different form-factors. There are two different form-factors. I have a Chromebook up here a pixelbook. There's also 18:57 the chromebit which is an HDMI stick. There is the Chromebox which is the desktop a device where you plug in your room on Tree on keyboard 19:04 peripherals. And then the a chrome base which is like an all-in-one touch-screen. So and all that is now running on Google Cloud will be 19:13 announced this week Innovations Google identity the integration with machine creation Services MCS on Google Cloud. So some of 19:23

these Concepts that have been on Google cloud with Citrix are now going to be able to scale with MCS and that's all again integrated with G 19:33 Suite. So when Citrix does the different things they have now and work space around a little leakage protection. So watermarking in preventing screen 19:43 capture and things like that that will also apply to any set that including be sweet. And also we have direct hooks into G suite for drive so you can 19:52 Surface Drive content directly in the workspace app. And we talked about Industries some examples of that are Healthcare and 20:01

retail manufacturing in the tech sector. All these are industries that are rapidly moving to Citrix on Chrome. And now those workloads are going on to 20:10 Google Cloud platform. So the reason why people are shipping and went looked I'll just walk through a typical use case in let's say Healthcare 20:20 Healthcare is one of the ones that has really taken off. The reason why I really make sense to have Citrix on Chrome OS now and just think about the 20:30 way I think about a hospital right now imagine you are how many of you are actually in healthcare would say that's probably good for you. You could 20:39

guess. Okay so I can think of is like if you're in healthcare that you typically will have many many users to a very 20:45 small number of it people so you'll have a really really high ratio of users to it. People see might have 250 users to a 20:55 single itadmin. Is that roughly right to shaking head from the healthcare people or could be worse. So you have these users spread out all across 21:05 these different Hospital Systems most these Hospital systems are expanding through consolidating with different other other hospitals said they're 21:14

going over. Literally in a year times how many hospitals are going from a thousand beds and like maybe 5,000 staff or something instead of ten 21:22 thousand to going to be triple that within a year which is crazy and they try to get everything 101 system. Now, they want to get devices new devices 21:30 like a huge refresh out to all those different hospitals and they only have it centrally-located 21:40 mentions the downtime the time to deploy new device. So 21:45 instead of having to either go out manually into all these different users and have them serve reimage all these devices by hand or 21:55

then use really expensive software that require special specialized skills to the points devices with chrome devices. You have a device that can 22:05 literally just show up at the hospital. They turn it on plug it in and it just works the Citrix workspace which will demonstrate later. We'll go 22:14 download Directly to the device through policy all their configurations their policies. In other settings have it done centrally and it's all been 22:22 done as a part-time job. So the crow management capability you have with Chrome OS means that you have a single-pane-of-glass with it. That's with 22:30

chrome management or could be with Citrus endpoint management to push out these policies remotely in a way that is so easy and I'll show you how we do 22:40 this with a few clicks that I can employ to one user as quickly as deployed to 1000 or 10000 or fifty thousand users in 22:49 with them. 10 minutes work as well show you I can push out everything I need to those users and there. They have everything they need from Citrix in 22:59 Google and we just make it really easy to do those sinful updates make it really easy to manage those devices. And so there's really 23:07

three different reasons. He look at our customer case studies. We don't have to tell customers customers. Tell us these things. We just consolidate 23:16 these total earnings. I'm proud of him. He's a big one if I have a device and it fails for some reason then I go to I can just go to a 23:25 grab-and-go. So we have this concept of just taking a device off the rack logging in and then because of your all your policies in your apps are 23:35 aligned to your user ID that just downloads directly to the device. You're seeing grab-and-go is now a thing that actually really great place to start 23:43

with if you are trying to figure out like what's my first coming use case Grab & gos a real easy what it's a layup we have this with open source the 23:50 capability where you can just easily sink these these devices up and have a very easy to just load them out and track them and then with Citrix 23:58 workspace, I'm from West then they're just going to get Citrix to fly directly to the device with the right configuration. Whatever you have set up in 24:07 the console. I'm Securities another big one. We've had a bank. This bank is not allowed us to talk about this public. So I just say a big bank and 24:14

they said that for the first time they're able to send their Traders out of the office with a device banks are really super sensitive. This bank is 24:24 extremely sensitive about losing information. And so with a Chrome device with Citrix nothing is on the device. They can wipe the device clean and 24:33 they can be to rest assured that if a device is stolen they would be able to control it remotely wipe it and if needed for sabacc in the domain 24:42 and they had the device completely locked down. So nothing. There's no digital footprint at all. Another good example similar of a big I have to say a 24:51

big coffee company, so I can't say the actual probably have a few guesses there. And so they would you go to see how their Bristol's get trained 25:01 trained in the back of the back office. They will go in and log into Citrix. Workspace will get access to their Employee Self 25:10 Service saps all the training apps all their corporate information. And when they log out in this kind of extreme, they wipe the device 25:20 completely. It's something called forced ephemeral mode and it literally wipes the workspace app as well, which is a little bit extreme. We don't 25:30

recommend that is a protist a little bit too much and that means is literally no Trace at all. After every time you logout button download so quickly 25:36 that they can actually do that every single time just to refresh effect of a fresh install Citrix. So extreme cases for the point being we can really 25:44 meet you where you are with whatever your security profile are in your security posture is depending on the user profile 25:53 setup my 50000 devices as kiosk. They'll take me less than 10 minutes 25:59

and I'll check that same 50,000 devices and switch them into logged-in users were it's like a multi-purpose device. They're not just using Citrix. 26:09 They're also using Chrome browser in Android apps and the flexibility to Pivot like that really quickly. So for fast-moving organizations that can 26:17 make a lot of sense that something that's that's flexible. So customer stories Middlesex Hospital really great example Show YouTube video in a second 26:25 Middlesex Hospital wanted in this is really typical Healthcare. They started off in the periphery and what I mean by that if they start off at the use 26:34

cases outside of the clinical work space and say start off with their Emergency Medical Services, which will show you in a second with Citrix and so 26:43 now they're so they're all the ambulances for Middlesex as well. As you think of Emergency Medical Services is really being almost like Affiliates is 26:52 there it's the fire Services. It's everyone else the paramedics that go out there and work on behalf of the hospital. They all login with a Citrix 27:00 workspace on Chrome OS actually use really low in devices to do that and they got that seems like less than $300 device 27:08

and their old device that were they were replacing is a $3,000 Toughbook. And they said the total cost of that with service and old 27:17 software is closer to 5 that plays at 3 to 5,000 device with a $300 to buy specific licenses and they can drop those devices from on the 27:27 stage down to the four. It'll be fine. Like it's not even if it's not even recognize device is a normal Chromebook and they're able to do that for all 27:37 their Emergency Medical Services. They got really excited about that. I started moving words. Is it okay now, we're not going to be in to the clinic 27:44

or work space yet. We're going to start you just with our nurses and doctors cuz when they go to staff meetings, they might be using like a shared 27:50 kiosk during the day between their staff meetings. They just want to pull a device off the racks and they can have conversations inform conversations 27:59 about patient care. And so they use the grab-and-go concept and they apply that to dealing with patient portal space cleaning staff meetings in Old 28:06 log into Citrix to get into their epic rather Cerner EHR system in our system and can have those inform discussions. And now with 28:15

the recent launch improvado announce the set hymns and we're about to come up with the cussing Pastor later this year and then the ga that's the 28:25 tap-and-go capability to Tappan or tap out into a Chrome device. And that's so doctors and nurses don't have to login like 50 times a day. They just 28:35 half a batch. We now have that feature coming to Chrome West that's baked right into the operating system. We work really closely with and products. 28:44 They have one in fraud Engineers right here cuz you want to ask him really tough questions and work really close to it that team is going to break 28:51

libration. And again if it was just Google coming up with Chromebooks initially provided me like, okay. Well, we'll see what happens and it is Google 28:58 Plus Citrix telling them. No trust us. This is going to be a thing and then the customer is coming to them saying no, actually we really do want to 29:06 work with such a sum, with a Bravada then we start to get some momentum and now we are getting close to watch really excited about that. And Wars are 29:13 won with her early doctors. It's not worse as in the u.s. Wars. It's the one of the largest employers in Australia and not need largest actually 29:21

and they they move to Citrus on Chrome West again for the same reason. So retail bunch of different stores across the country 29:31 lots of Staff very few local it people and able to push out the Citrix workspace on Chrome OS really quickly and easily 29:40 to get to all those different devices and then be able to manage them remotely without local staff and then they can access all their corporate 29:50 infrastructure and it lock it down to just what they need for those retail staff. So they need to get the HR. They need to get the training but notice 29:57

the pattern. Sounds a lot like where we took a furnishly in education. So so everyone thought you're in education device. That's all you do just do 30:04 students and I get that. We're really very successful to a point where the people sing. That's all we did. But is the same thing it was in many ways 30:14 different use cases totally different business drivers different security all the rest of it, but very few it people lots and lots of users spread out 30:22 geographically and their cases they're going through massive device refreshes and chrome devices just took that promote their hands so they could go 30:31

focus on the top of challenges in their business. And lots of lots of companies out there using Citrix on Chrome West and cloud-native. 30:39 So great examples here of sanding is another great one RBS. Whirlpool is a mini different use cases. So come talk 30:49 to us at our booth at 2:02 down the Expo floor and come talk to us afterwards. I'm pretty confident. We'll have a use case that has been it's not 30:59 exactly the same as yours very very similar probably in your industry in probably turn the US. Okay. So now I'm going to go into a devil the where was 31:09

the video think we will do the video next over if this cooperates with me a my 31:17 device isn't completely gone to sleep. Okay, cool, so we're going to go and we got that 31:27 Goin just give me a second And we're going to go 7. 31:37 We were spawned to approximately 10091 calls a year. Instead of having to wait until the call is complete we can get 31:49 started immediately with a Chromebook. Technology for us has to be patient Centric to operate in the Chrome environment with no learning curve 31:59

has been a huge Advantage for us a bit of a shift for the last 15-20 years no longer. Do you have a 32:08 $3,000 PC that was for a specific use case our on-call doctors are ems. They are roaming workers the ability to easily 32:18 hand off one device to multiple people without leaving a footprint of what they were working on or where they've been it's allows a great deal of 32:28 flexibility or doing is bringing the emergency department to the patient. So our technology is critical we've had zero failures with the Chromebooks 32:36

when they open their on and they're ready to go. They definitely give us a better level announcements when we're out in the field. Google cloud and 32:46 chrome provides us an opportunity to bring a modern secure platform into the healthcare Arena and the Chrome integration with hystrix allows us 32:56 to access our Legacy applications. What Google is allowing us to do is put the focus back on our patients? 33:06 Who do the right thing? Chafin business is not sharing back. 33:25

Now getting a tech person. We were horses a million times. I'd probably screw this up. so you can 33:45 thank you. Actually, it's probably the right thing to do. I'm just going to touch anything of this point. There there is. 33:53 100% user are you? 34:14 any good jokes Yeah, it is actually it is is totally a Mac. 34:30 apple right Hey, alright. Okay, but I can't share. What why 34:43 are we sharing screen now should be nearing right? Cuz otherwise I'm going to deposit down here. 34:53 Right. So so I'll just kind of go a little bit more detailed Middlesex. If you do get the chance to meet anyone from Middlesex, there's a guy named 35:02

micromatic who was actually on the on the presentation on the video and he was he would talk to you about like the how transformative this 35:12 has been but also one thing I always get from Mike is every time we do like a customer Round Table. What customers did Abba looked at this before and 35:22 they looked at it 3 months ago 6 months ago 12 months ago two years ago. And at that time that said no it just didn't make sense their speech therapy 35:30 for gaps. It didn't have what we needed and then he said, okay, what were those gaps and saw that six months ago? Saw that last release all that 35:39

is better than we are quite frankly cuz he has he's in the trenches. He's like dealing with these issues. So even if you checked out Chrome devices 35:49 like a long time ago or even six months ago guarantee you between us and Citrix. Probably saw some problems really recently that will then 35:56 unlock that opportunity for you to allow you to adopt it. now I'm going to My Demo so the dental God seem to be angry 36:06 today. So I'm not going to guarantee that this is going to work cuz it's also the Wi-Fi here. 36:16

So cross your fingers with Jackson's been really good. I hope I don't think myself. So I'm going to go ahead and really quickly and less than say 36:25 7 Minutes couple quick things. My boss just told me 20000 devices lock them down to kiosk mode do it today. I was like, okay. Okay. Okay 36:34 fine. I'm not an expert here. I actually didn't really even take training with chrome management. But I've got a pathless. I'm just going to figure 36:44 this thing out. So let's say for 3 enrollment check. I've done that. That means that if someone takes it off at the main try to get it into a 36:52

different domain or uses a person's life horses that right back into my demesne my domains Chrome sell it I'm going to stroll get down here and I'm 37:00 going to go to kiosk settings. I'm just going to search for that really quickly not to put in. Workspace not do that search 37:08 on that everything is going I've only down two pies for a minute is talking. So I got to go faster now go to Citrix workspace when I 37:18 turn on health monitoring on turn on the device system, log on to say yes. I've been notified my users cuz I did do that and then I'm going to hit. 37:28

Saving a block that now those 20,000 devices lockdown in the kiosk mode, but I had to do my policies tonight. So now I have to go out into Chrome 37:38 and go to App Management see, how did Citrix Json config file? I had to push that out. Right? So we just make sure I pretty sure that it's already 37:48 tied to this. It's workspace at this isn't going here and it's going to double-check to make sure this going to double-check to make sure I've done 37:56 that correctly. So I quit double click here go to GPS settings and a scroll down. and 38:04

suck on this. and then I go down to the configuration file Okay, so 38:13 To the five units going to configuration file. Okay, cool. That's where I upload. My configuration files to can just take my configuration file from 38:24 the 3rd Jason Powell. Kray from citrix.com and I'll just upload that right there. So that would have taken me with it take me to 3 minutes 3 and 1/2 38:33 minutes mount for okay. That was me. Not an IT person. Engineer very little face off. I went so now same boss. It 38:42

was a little bit annoying now. So it was sorry. I was wrong. I didn't mean 20,000 kiosk users like in users like they just need to log and everything 38:52 like okay. You should tell me the first time not a problem. I'll just let me just undo this really quickly. So I go back in there super fast and I go 39:00 to device management Crow management. I'm just going to unwind what I just did with a few clicks. I'm going to go to device settings and again because 39:08 I can just search through my pulse is here. I can work through the super fast. And all I need to do is just take this Kiosk app and it's going to 39:17

remove that. So I'm going a little bit too fast for this internet. That's actually still doing quite well hit save that's wiped out the kiosk app and 39:25 to make sure it's doesn't auto-launch like that. Ok, didn't remove that least make sure I did okay save save 39:34 should get rid of the kiosk app believe. Now that's not 39:43 some reason that didn't work. I didn't probably didn't say probably. Cuz my user error strong with me today, okay? 39:51 Alright, so now I'm just going to go in here and I'm going to then go into my settings of a cure to start to put in the right settings 40:02

for a login user. So now the device settings those were locking down a device unlock the device. Okay. It's just no longer 40:12 kiosk. And now what I want to do is push up user settings. So the device settings will be true to that device user settings fall the user. So the 40:22 grab-and-go the reason that works it says user settings wolf all the users to that device. They grabbed off the shelf. So I'm going to go in here and 40:30 a few things I want to do really quickly is I want to restrict user School sign in says going to do some sign and restrictions in my user settings. 40:38

It's all just go sign. In yasso sign-in, let me just make sure I've got that all set. Okay, so I have no policy set 40:46 guide signs browser. Okay, all that looks fine. I'm going to say I'll do I'll do I'll keep it as 40:56 is. Let's see and I'll go in here. And what am I to do is just go and set some additional policies that are 41:06 good to be true of this this this proved users and can this is just a group of users there any organic here? And so I'm going to go into 41:16

In cognito, okay. So it now says allow incognito mode. So all these users that's 20,000 devices. I don't want to allow that I want to 41:27 remove incognito mode. So I've done that. And I'm going to go in here and I'm going to also remove guest mode. Can I 41:37 remove that so I don't want people to do so, I want them to actually need a login. So I'm going to get into 41:46 scrolling down. Okay, this is a Australian stroller. So I'm just going to go down here. I've got my policy set for allowing extensions. I want to 41:55

force extensions though. So I want to force the Citrix apps. I want the Citrix app to show up on a desktop so you can go to work space here Citrix. 42:05 And it searched add that now want to pin it to the desktop as well. So I want to do this now means that Citrix workspace is automatically pushed 42:14 out all these devices. I'm going to also going to Citrix workspace to that means it's going to show up on the shelf, right alongside with G Suite 42:24 that's done. Okay, and let's go to going to save that. Okay. And then also what I want to do is 42:33

just want to Blacklist any any websites that I don't want him to go to some going to URL Blacklist. 42:43 There we go walking. Sorry. There's a Euro Blacklist. I'm just going to say, you know facebook.com is not what I want my users to do 42:52 and lets us keep him off of Twitter for now. Dot-com is it could be arbitrary websites, you can just drop that in and then of course you can have an 43:01 exception so you can effectively whitelist these apps to these websites as well. So you can see within a few clicks. I've now we must have another 43:11

free 2 minutes. I was able to roll back my settings and I'll play it a different set of settings. That'll be relevant just for he's logged in users. 43:18 So now the login to Chrome device, they'll be able to access Chrome browser solder SAS apps their Android apps and then can also access Citrix 43:26 workspace been sending locked into kiosk mode. They can just go to the the icon for citric workspace and then click on that and then access all those 43:35 out there. So those are two different completely different types of configurations all done in the span of ten minutes by someone who is an English 43:45

major. Okay. So that's it that's are at their presentation. Now, we got a few more minutes 51 seconds to open up the Q&A with a little bit too long to 43:52 the technical issue. So that one question and then after that we'll have to head. Okay, what's the one big question you want to ask you? 44:02 The future road map for Chrome OS so we're really excited what we're doing the Citrix. So look out for what we do with the Android app. So the Android 44:14 app is going to be the day primary app for Citrix. So generally speaking most users are going to remove the Android app on Chrome OS so that's going 44:24

to in right now. The Android app is not where needs to be. So we need to have things like multi-monitor and some of the basic stuff like that. And 44:33 then once we launch pass that we're also going to be doing the Citrix is looking at ways we can move to the browser as well. So the 44:39 Citrix workspace the small vibration is not really up to speak to where it needs to be. So we're going to we're working closely with citric to see how 44:49 can I get workspace to run great in the browser just as well as it could run on the device that stuff that we do a lot of work shopping with them on 44:57

that. There is another thing on the road map, but I'm not allowed to shirt publicly yet. Which which is 45:05 talking about how we another really interesting way we can deal with users. They're working remotely or from a cafe, but I can't really talk about 45:15 that. Now that's like. Coming down the track decide that it's around the Integrations sew-in provided Integrations coming out of zebras new 45:23 to Citrix on Chrome OS zebra barcode scanners printers Etc topaz signature pad that specifically for patient consent forms and things like 45:33

that. So this peripheral nerve Grayson will be the next big thing as well. Yes. 45:43 Also not using Microsoft at all. Yeah, but no desktop apps using 45:55 Visa do the most easily or the ones that are born in the cloud. So 46:05 they've they've never had windows at all. They never had Microsoft Office to Frank on the vast majority of customers out there. If they don't have 46:15 office, they have all these these little apps they the win32 a person like that or access at they built and they say it's 46:23

30 users and it's important and the person that left with no documentation left 10 years ago, you know the story this is very familiar 46:33 and that's why I think it's different virtualization, even though they're bigger story is like how we integrate SAS and become a secure perimeter 46:42 going to stay with some presents on. So we do see users do this. 46:50 They do migrate away. They do move move completely to G Suite. Typically the board in the clown costumes that do that but the larger more Innovative 47:00

customers, they're really just they're just tired of it. They are able to move cuz it's just move completed G screen to collaborate Harbison Google 47:08 Docs, which works obviously great. Thank you. Thank you very much. And please come on and come 47:15 up here and talk if I didn't answer question. 47:25

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