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Citrix Synergy TV - SYN119 - Service-provider SD-WAN panel: welcome to next-generation managed...

Ruud Hund
Consultant at Cegeka
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Citrix Synergy Atlanta 2019
May 23 2019, Atlanta, GA, United States
Citrix Synergy Atlanta 2019
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Citrix Synergy TV - SYN119 - Service-provider SD-WAN panel: welcome to next-generation managed...
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About speakers

  • Ruud Hund
    Consultant at Cegeka
  • Mark King
    Principal, Product Management at Citrix
  • Sony Kogin
    Principal Marketing Mgr, SD-WAN and Security at Citrix
  • Ernie Vanarsdall
    Vice President, SDWAN & Cloud Networking at Pivot Technology Solutions

About the talk

Topic: IT

Do it yourself or managed: that is the question for customers looking to implement SD-WAN. This discussion panel examines how Citrix partners have evolved traditional managed services into innovative, integrated, right-sized solutions that are simple to consume and implement.Note: This session will be available for on-demand viewing post-event on Citrix Synergy TV.

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All right, we're going to get started. A little early if you are a few seconds early, but I think we have a lot of 00:04 topics interesting topics to cover. So starting early will help. First of all, I want to thank you to the audience for coming here, especially after 00:12 lunch, you know for tripping down here. We got Big Room. Hopefully, it'll be it'll be we will see more people just a little bit of introduction about 00:22 myself. My name is Sonic Hogan product marketing manager for the sb1 00:32

products with Citrix before joining Citrix. I spend some time in the security industry that would be ours with 49 but I was responsible for the 00:41 virtualized version of hurt their next gen for the gate and also their Adidas product, but I spent a lot of time and most of my 00:51 career has been built around Wireline mpls networking. Basically. I'm I'm through and through service provider networking guys. I spent about 01:01 eight years with Erickson in their mobile core group and their product was built on 01:11

technology that is acquired from a company called red back. I was I was with red back and going to read back was a Pioneer in in a beer A system that 01:20 evolved into a beer S&M PLS. So what we have today What we're going to discuss is about manage SD. When I think we have 01:30 a really good panel of speakers here with really diverse background that can give you many different perspectives and wait for the pros and cons. 01:40 From Dara inside first was Chris. Chris is with the Vein Clinics a Healthcare company. As you know, 01:50

specifics has always been very very strong in the healthcare industry by and so he's representing the voice of a customer and then in the 02:00 Middle Light. We have root hunt. He came all the way across the Atlantic. So we have a 02:09 global view of things. 02:15 He's going to represent KP n i c t Consulting as you know, kpn if I'm not mistaken the largest 02:25 Delco within the Nelons, okay, but also he is going to share his experience because he recently 02:32 roll out a 22 side SD when upgrade for a Healthcare Customer as well. I'm going to see the network profile between 02:42

us and Europe dramatically different and then we have Ernie Ernie is 02:52 MSP. Very very Visionary. MSP has been a really good partner of citric. So he knows the way I joke about it. He knows the Deep Universe of s u n 03:01 that sometimes I don't know about so he will share some insights that way okay, if I met a hand it off to you Chris to introduce a little bit about 03:11 yourself and VCA and why you chose us if it's as if you went to begin with I've been working with Citrix, I think from probably 03:19

about 1998 Citrix bed frame days. I hate to admit that but I've been around for a while we have about 65 clinics across the country are connected with 03:29 an older 1.5 mag mpls Network. So over the last two years we've been seeing our performance in our user experience has really been less than stellar. 03:39 Repeat that most of the rise of says applications that we have been in use in the clinics and also just the business-critical apps that we have just 03:50 require more bandwidth than more speed. So to resolve that issue we decide look at it from two different perspectives. The first was to really 03:58

maximize our use of Citrix is an application delivery platform and really get all the clinics using Citrix to kind of minimize again with needs. So 04:06 that was the first play we're going to solve it and a second part is really have to address our aging when infrastructure and take a look what we're 04:14 going to do a show of hands how many people have been contacted by more than one vendor about MSU and solution everybody right and got so bad. 04:20 I think I went to Starbucks in order to Triple venti latte and the Barista said, do you want to try a few wins solution outside? I sold it became 04:30

clear that is part of the farmer strategy as to where I was going to play a role and then the question really was who's asked you and your pet for so 04:39 many different choices out there and as we Look in the things we noticed there was a Citrix had a solution and as we drove into it more deeply it 04:47 really hit all of the different bases for us season deployments the fact that optimizes the ICA HDX particle natively being able to just 04:55 really Brittmoore in the granule a shape are are never traffic real huge huge pieces for us. So that was really the reason we decided to do that. And 05:05

so we work with CenturyLink is a company that we partnered with to do our communication lines and then working with Citrix for the ocean right now if 05:14 I can hand it off to you for space architect Escape tonight. She comes IT consulting even though it does work space in my name. I'm only doing this 05:22 working so We are seeing a lot of shipwrecks 05:32 at our customer base and we are modernizing a lot of work station for a customers. And what we were seeing is that there was a real need for more 05:42

bandwidth. That's not investing in to NPR. So that's why we chose should recessed event at CSUN solution primarily because first Holdings 05:51 rice with situation is just phenomenal straight out of the box, but also the partnership that they have with Microsoft Azure zscaler 06:01 and just sold of major offenders housed hour which sport are customer is really important that they can integrate these hours without having to 06:11 investors invest in other things. Why do you choose a partner and become a Citrix 06:19

9:35 MSP? Everything these two guys just said is why we chose Citrix. Also Citrix has a great partner 06:29 management system great partner portal great name. I mean everybody's here because of the citric saving a products and then its Global where 06:38 Global managed services provider. So we chose a company like Citrix because of that and then what we bring Citrix as a whole managed Services piece 06:48 that we can lay on top of their products and we do a globally also so, you know, we really love Citrix from a of the other thing that Chris talked 06:56

about was basically the Superior Solution that Citrix has any SD Wednesdays, we saw that at a Southeast home retailer 07:06 going up against other SD Wind Solutions and it won hands-down the solution picked it in before you go on how many people are here from 07:16 networking. Are you at the house or not working? How many people looking at St. Win? How many people have bought SD win? There you go. 07:25 Thank you for for 07:34 the supporting Citrix and for the time that you spent going through selection of topics and review. So I really appreciate it. So if the audience can 07:44

give a quick clap hands for I really appreciate it. All right, so that the first one the way I divide up this 07:53 I only have to just three slides for this presentation. We're going to discuss about what do they consider for the network infrastructure? So how does 08:02 it look like if I did it look like before how is it looking like now and then after that the application experience, you know SD when the whole 08:12 promise about it is that it is one of the first early networking product that has application awareness. The intelligence of SD. When is to accelerate 08:21

application. So the coupling of application and networking now is so tight, right? That's what I see when brings to the table and then the third one 08:30 is equally important is to talk about deployment and management after you deploy this. How do you manage and the last one is what are their success 08:38 metrics and their outcomes? I think that's the most interesting interesting if I can start with u, Chris how is 08:47 the is this pretty much the way you build your network you have Citrix in the data center and then a diverse transport and in several branches how 08:57

many branches that are about 65 clinics across the country each of those branches back hall back to a cola facility in the Midwest. And then we also 09:06 have a separate data center in our corporate office that we also access and the way it works. We really have a hundred Megs at the at the cola 09:15 facility and exit 212 facility in a hundred of the corporate office. But he's in the Clinic's really have a 1.5 mag connection as their primary. I'm 09:24 feeling pretty lame pipe right to be able to do that and over the years of service pretty well, but clearly we had to make a make a change we backed 09:31

up that connection with originally DSL connection werewolves were just trying to protect that 1.5 Megs, but then over time as a business class 09:41 internet propagated we upgraded all those connections and really took a look at the network and said hey, is that all this band within the broad? side 09:49 that we really don't have a good way to be able to aggregate in use and so is part of this project the goal was to say, how do we Aggregate all that 09:56 begin with and really be able to use all of it for our business-critical applications for us. At first we wanted to maybe make mpls go away for us. I 10:06

don't think mpls is going to go away because of a down here. It's the only way that we're going to get that SLA in that constantly circuit we can rely 10:14 on but I don't want to grow it as fast as I can grow the cheaper Broadband. So for us our plan is to move that 1.5 mag mpls to A5 mag 10:22 fiber product and then really lean on the broadband connection. So we have to agree that ban list that we can change our 1.5 mag mpls into one 10:31 sty Network that gives us 20 to 25 mags depending on the connection and Thinking of a data center. Where can I try to activate all that day? I want to 10:41

be able to move back and forth the the initial leave the site. So we rolled out so far are seeing the big increase even without giving. 10:50 Mpls update the 5 mags just being able to use their Broadband traffic and haven't really be application-aware has increased performance format if they 11:00 teach one of those clinics will be rolled out to one thing two thing here. Is that are you beginning to see price erosion in mpls, 11:08 but 11:14 I think for things like time-to-market, you know a thing for us we talked about the copper issue here in the u.s. Copper is the fastest way that I can 11:24

get. The circuit is called the one of the clinic so I'm opening a new Clinic. I might have to lean on that copper connection just to get up and 11:32 running and then maybe over three to six months as I get my broadband connection and I can turn that down and switch things over on in the Citrus 11:38 solution is great because it just takes all different colors. Rosemary plug it into the solution and it just uses the circuit it runs as an overlay 11:45 and the underlay can be anything. It's it's set up an over-the-top don't have to change a bunch of routing rules to play a lot of 11:52

different equipment as we can plug it in. So how many sides do you connect to your data center where the Citrix application besides ip65 12:02 clinics right now. We're not in a Merle pattern. So that number is when I'm sure get bigger as soon as time goes on hurting rapidly. So it's right now 12:12 65 different clinics. We have currently about a third of them are rolled out. So we have about 20 rolled out today and you mentioned that you also 12:19 have went off what what what what were used when a patient all the different clinics 12:27

are thought was we we we are the models were deployed are the two tens at the clinic switch don't have went up to the station, but we have Bland up at 12:37 the cola facility in at the corporate office. Because our feeling is we have a larger Congregation of users there. That'll probably benefit for some 12:45 of that went out to the station. So we're going to deploy went out that those two facilities and as it as the need arises in the clinic, we can always 12:52 complain that it. Which appliance do you use in your data center? So the 2100 premium corporate office. How 12:58

about you can you tear a little bit the before-and-after recently finished a project with sun41 for healthcare customers 13:08 and dad does classical harp design obeytion mpls they were running out of benefits because from 13:18 older Branch officers, they were both doing the users but also giving Flyers Wi-Fi access bank hauling everything back to the Datacenter. 13:27 They have a large should refrig wipes and that's what the other day is going to be and they were really into needs where they needed more bandwidth. 13:36

So the other thing was that they open Security on their branch office because they were not directly connected to the mpls connection. So 13:43 we did a PFC with them friendship. We looked at the network and 13:53 we just deployed it as is and they were really happy with it. So we started spitting up Okay. So until we do 20 locations now for them and 14:02 they are used in the great firewall in the branch offices. To secure local internet break out because they didn't want to back hole any guy in traffic 14:12

or recreational traffic back to their data center. They just wanted to go out and get you like well 14:22 we're creating more data on that later is a must have been 14:31 like so instead of just upgrading your MPS connections and just start paying more. They use sun2 Aggregates already there local interest 14:41 because also some branch manager started to do that by tea with local internet lines that can you share with me last 14:51 time you were under pressure to turn on a few sites, right? And and you use SD when at the answer for a quick time-to-market that can you share that 15:01

what we were doing this project then all of the sudden project never go to plan they come up With we have a site that has to be brought up and we 15:11 haven't expected delivery date or for our internet lines, but they cannot make it and it has to go live. So what we have done is that we took for 10 15:20 Connected for LTE router to its $200 combines capacity of 120 match. For that location so that they could just make our 15:28 delivery days and all you can eat LTE. Okay. There you Logan. Thank 15:38

you. Ernie out. You know one thing that I think it was interesting is your your how your company offers service Insurance 15:48 in terms of service level committing service-level Target, you know now know that that's something that's always been the bread-and-butter as part of 15:57 the agreement of mpls. How has it evolved now at the dawn of SD when here so let me give me the punchline if you pick Broadband you don't get enough 16:06 LA right everybody the head shaking right? So the way we do it is if you buy the Broadband from us, we will give u s l a surround the way we treat 16:16

that call out the Broadband provider all that good stuff if you have mpls is Chris does then we still pass those s l a s at we manage those us. Play 16:26 for you, if we provide it for you will sign up for it including credits. Right? Cuz s l ASAT penalties and credit if you provided then we'll manager 16:36 for you around the treatment again, right. So the first thing we do is a managed services provider week. Look at each other and say what is our 16:44 service level commitment to all customers. And that's our Baseline and will provide that to anybody walks along and give you that and then that will 16:51

turn into an SLA as a basic or standard but then most customers either do one of two things say no. This is what I need. This is what I want and it 16:59 will generate that for you along with all the legal agreement or you'll give an RFP that says we need something like this. So one of the things we did 17:08 for a large Bank was we signed up for s l a s on broadband but guess what number we used 80% of a liability, right? Because 17:15 Broadband is so bad. So if I leave you with anything on the yes, LA's ask for everything you want work with your managed services provider to see what 17:25

they will or will not provide. And then talk to us about will if I provide the circus. What will you do if you provide of me the MSP is a Broadband 17:34 egg or providing mpls. What will you sign up for and you'll get a good answer and in the main thing to do with theirs make sure you get the credit 17:42 that you want. But one of the ones we had somebody wanted 20% back for a month if they didn't make it. We we told him. Hey, if we're doing that then 17:49 we're in breach of contract. So be reasonable on the SLA but it is changing to where you were going to select non-guaranteed circuit. The 17:58

good news. Is this s Dewayne loves that but I have plenty of network engineers and probably some of you in here will agree that broad band saws most 18:08 performance problems. If you have a lot of bandwidth, you got a gig you're probably not going to have performance problems. So that's the way I've 18:17 been thinking now, that's where we're going to ride and see how it works and is an MSP will be there to work with you. That's all lies. Alright, so 18:25 good perspective on network infrastructure. Now that the most important important part at the end of the day it's about the application experience of 18:33

the user. That's what I asked you when brings to the table for example, like our ask you when can they safely recognize support 4,500 applications in 18:41 the box? That's right. And then it will know how to treat the traffic different applications at different characteristics differ requirements some 18:49 applications that require real time treatment, very sensitive. Some applications are about traffic required consume a lot of bandwidth and latency 18:58 sensitive. And another one could be somewhere in the middle in Olathe see sensitive by doesn't really report real-time treatment. Chris and root beer 19:06

floats your perspective that typically they can group the the the workspace environment into four type of applications. One is a separate app. 19:16 The other one is medical record. The other one that's beginning to grow is access to SAS applications. And then another 19:25 one that must have and this is a change in the fundamental philosophy in it. Is that video now as he doesn't have an option to say no 19:35 I finished to say yes if they want to make the customer happy and it will hear from them why they so you have the mission-critical 19:45

applications here, right? You have the recreational traffic down here or And how do you use the embedded 19:55 capability the intelligence of our SD win in the ICA protocol? We started I say protocol to recognize granularly and deep down into the 20:04 packet level and say I think this application require this kind of treatment is to do it. You can do it through a Brute Force by Manuel quartz, or 20:14 you can actually do it on the Fly. Okay, and let's start with the letter. With You Chris, how how how do 20:24

you do it? What I liked about the other way on fire. If it's hard to say that there's just one thing that stuff. That's the best thing but one of the 20:34 things that we're really excited about is being able to really prioritize the the traffic Basin application because that way we pick our mission 20:41 critical applications and we say listen if there's enough bandwidth to satisfy those then we can look at some of the other features. If not, then we 20:50 can't we had this YouTube that you're here. Three or four years ago if the docs came to me and said, hey, we need to look at YouTube videos. I become 20:57

a legitimate business content that they're streaming on 21:06 YouTube. So it's it's a reasonable request that a doctor might want to be able to take a look at a procedure video a new application a new device on 21:15 YouTube in the past. I didn't really have a good way to be able to answer that question. I either had to turn it on or turn it off. And so mostly I 21:23 had to say no, we're now I can at least look at him and say okay, how about maybe so that if there's enough bandwidth and all the mission-critical 21:30

applications are are satisfied. You can go ahead and look up YouTube videos. If for whatever reason it's a high-traffic time and where and we're 21:37 needing the traffic to go to the mission critical apps that YouTube is going to stop. So what we do is we basically set up the non-critical laps is 21:45 really best effort. And every other application is the most the most bandwidth and so it really is a is an interesting way to solve their problem and 21:52 it Takes us out of the role of having to constantly be saying no, I don't need a pretty Department the business users hate to come to us cuz we always 22:00

say no and then we get the dark it where we have doctors putting in their own internet connection so that they can go ahead and do things on the side. 22:08 So it really gave us the way to answer that question. So how do you accelerate delivery of a patient records? Let's say if 22:14 you know, there's a contention and bandwidth and we're changing things a little bit so that were really trying to put more of that into the 22:24 into the share close to desktop and so as we do that really becomes about just prioritizing the HDX for the ICA traffic and in the meantime our 22:34

application that we use right now uses if it's a Chrome browser app, so we have a certain point that uses a given priority over that ports 22:43 mission-critical applications and give them the highest priority than everything else is best effort. Okay. How about how about you you you have a 22:51 very interesting Network infrastructure scenario here. So or Healthcare customer is both Roofing their 23:00 business users as they are using them start their for their clients that are visiting outside and it's going to be may be for a few hours 23:09

so I can stay for a week and because they're using the same infrastructure you want those users impacting the business are in the Pacific with 23:19 a few when we can bring her to see what kind of traffic is flowing through the left or we can assign priority. So what we have done is we did a POC 23:28 with them for two or three months and we first class five Kohler traffic because I saw a lot of hands with network engineer how many knows exactly 23:38 what is flowing through the UN? Okay, what kind of traffic is there and 23:45

what needs to be prioritized because they use Virtual apps on desktop, but they are also using local clients with mission-critical apps. Can I ask you 23:55 a question? So do you use the tool that you use in order to see what's floating through the network? Do you use our management analytics? Yes. 24:03 Okay. So it's it's available as part of the package of our management system. 24:12 We were able to make rules for the customer base song. This is the highest priority. This is lower and for just recreational traffic. We're 24:20

just say you can use the bandwidth if it's available. If it's not me just follow it down. They only get maybe like 5% of the available bandwidth and 24:29 in the password a we also have issues with VoIP there heavy user of fight. All those issues went away because we prioritize void. That's 24:38 one of the Business traffic they have no issues with wife anymore 24:48 been on my side and they also said that we 24:54 have a video conferencing so little what happened in this scenario. Let's say, you know Game of Thrones release the night before and everybody 25:04

happened to stick that day or your clinic is full and everybody want to watch get in the box with and they weren't able to work now the 25:12 client's yeah. It's a little bit slow Game of Thrones or maybe text you twice as long but at least a business can just operates and they can make 25:22 phone calls. Okay, and the traffic is broken up to the internet as quickly as possible to do that. 25:29 All right. Well, the next one I want to discuss is Ernie. I know you are beginning to a touch the 25:41

water on SAS. What what what do you see is the growth of a SAS application is an 25:51 application that is beginning to move towards that area and what kind of integration do they need with work space a wet wet when they absolutely 26:00 everyone is looking at SAS out of the branch office. Okay, so that creates a security issue for you immediately, right? So you really got a fire while 26:09 I'm outside are uses a scale or some cash be to get you out right? And then what Citrix is done, which is great with SAS as well. As Microsoft is 26:17

they've had a partnership so you can go directly to him and you have less security issues and you have high availability and performance of their 26:26 staffs applications, but I don't think in the last year. I've talked to anyone who isn't going to Cloud first. Right. So in some ways that's real some 26:35 ways. It's kind of a lie, but a lot of the SAS stuff is Straight Out The Edge now i a s and p a s some people have chosen not to go 26:44 directly off of the branch office because you tend to end up putting some type of eps or something in the cloud. And then that's a great solution 26:54

except in Microsoft has raised the price of the years is Chris was saying yesterday so that now all of a sudden what made sense to get out of your 27:02 data center now, it's like I better go back we see that the xas as I call it but not sass 27:10 going to some apps are in the Datacenter some after in the cloud and you have to do an app profile have to do understand your traffic before you do 27:20 that. Now the great news is it's Sony just said the application will tell you the flow will tell the amount of traffic so you can put it in and then 27:29

make some decisions as you go of which one To go directly to the cloud and which one should stay in your Datacenter 27:39 and then you have 27:44 a bunch of distributed firewall. For this customer. Can you share that? Yeah, we're old man. It's been pretty from one space because 27:54 in the past where you would have to manage every box themself McCann using the management solution food just have one point of management to manage 28:03 all the appliances. So there's a big benefit in it operations not having to do all the different configurations per box. So for the branches, do you 28:11

use the integrated firewall capability of RSV when that's good enough? That's good enough you out of game. 28:21 If you need more the best part with it, especially when is that you'll have to another 28:28 fertilization platform where you can run a virtual Palo Alto for example of soda pretty great. Great. Thank you. So the next one now that we have 28:38 look at the how to get delivery application. The next one is really key. Here is the deployment. What if you have multi sites right 28:47

now, you'll get different perspective from from a do-it-yourself like VCA to from and then from the manage providers 28:56 and and I want you and I want to present the pros and cons for Citrix has got a Global Network of Partners right now. We do have septic service 29:06 providers. We also have the super experts and ask you when that we call MSP bills appointment with elco's and when it comes to the management system, 29:15 you have a breath of options. You can either install it in the Citrix cloud and reprovisioned of service to you or you know, the minute service 29:25

provider provision the service to you, or you can have it on friend and all this. Can manage boxes in the branches and manage your Cloud connectivity 29:33 and also can control some of the services that you have? So that start with the you maybe Ernie what why why 29:42 do you think manage St. When is something customers should look at versus DIY? You're in business for something probably 29:52 different than that working. Even though everyone here is networking. Your company is probably doing something different than that working. So in the 30:02

SD wins face Amanda testy when allows you to focus more on the Strategic things more meeting the needs of the business that it is on the 30:09 application. Application, but the the day-to-day management of the network member in the routes, which you got to turn it all the time you have any 30:18 issues you got to be, you know, it's been a key. So you have to be watching it all the time with st. When you don't have to do that, right? However, 30:26 when you look at managing a nasty when if you have a lot of sites are distributed side through a lot of apps or Connectivity, especially in the 30:32

Broadband space. I don't think anyone here who has cable doesn't have outages all the time, right? That's the last thing you want to be dealing with 30:40 and if you do what you're going to have to have a number of people you probably don't have right now your staff will have to increase so you come to 30:47 Amanda services provider. We have a large staff of people that handle many customers and we can handle your issues day-in-day-out manage it with you. 30:53 The other thing we do is we have co-manage model. So if you're uncomfortable with us managing your policy framework your packet forwarding your cues, 31:02

we could do that with you. We can even give you read write access to that framework and through change management we can work together. So when when I 31:09 look at it the economics of it and the ease of use and then what your time is really used for I give courses the MSP guy up here will tell you I think 31:17 it's the best model. However, as Chris will tell you it's not the only model sometimes it's better for the the customer to manage it right, but if you 31:26 look at anything you're going to be SD. When is a managed service now, even if you're doing it internally SD when is a managed service and msps are 31:35

really good at doing that for you as well as with you. You got a perspective of this customer this particular 31:45 customer that so don't underestimate the network operation requires the Staffing and then the Security operation required in the Staffing. So what do 31:55 they do when we were in the project ourselves because you've dated design implementation. 32:03 We'll do it ourselves. They shouldn't came back in that decision because really like you said right now, they're not managing their 32:12

mpls Network It's Already Done by us and they don't want to waste any time so they said well you just manages for us also because 32:22 if you want to do your management properly from a networking perspective with Broadband, give me 20 You want to know if there's a brown out if there's 32:32 something down you don't want to come into the office and realized I call one of my Linksys down. I have to call Etc. Now. The second part is about 32:40 security almost everybody things right now security is one of the important things within it if you go to work and you watch for security 32:49

events and all those kind of things when you're done with your shift. Nobody's watching anymore. So we'll just keep on going 32:59 so our customers Network Operation Center for 33:08 24/7 support Security operation Center for 24/7. So they don't have to worry about anyting do 33:18 whatever they can choose whatever they want. But really if you really want to don't worry any more than 33:25 the best thing is Manish, especially given the complexity of multi-vector attacks. Now, you know ID required 33:34

how far they have come get into networks are highly specialized certainly seem 33:42 to outpace Innovation and anything else 33:52 you don't even know. Where they are until they start hitting you 33:55 or do you have to stay away from the prying eyes of the internet and you know the 34:05 transport Garrett capsulated even if it's site-to-site connectivity over mpls is actually encapsulated encrypted. So it's a secure transmission, but 34:15 it's always good to have another layer of security protection to prevent the upper layer tax. That's true 34:25

Chris you have sort of a hybrid model where your work spaces manage and your network for now with 20 sides you're doing it yourself 34:34 frosted was asleep. When we did a proof-of-concept our Network Engineers were so taken it how easy it wasn't simple. It would be just became a 34:44 no-brainer to do the deployment ourselves cuz we were prepared to work with an MSP for that. I think our our our thoughts on this right now is we 34:52 really want to take a look at all the different pieces here and certainly the security can. Like this one that we that we probably will want to work 35:00

with an MSP on but I think we're going to try to take a look at it from a granular perspective and figure out what parts can we manage ourselves as we 35:06 get more experience the product and what parts does it make sense to work with a with a trusted partner to be able to need to be watching it 24/7 when 35:12 we're not and really for us to meet Citrix. You guys are such a good job building. It was really simple to to deploy. It does is a really robust 35:20 product. So, how is the in terms of deployment? Are are your deployment mostly in 35:27

specific in one region or your multi-regional we're doing it to be prioritized are clinics based on how important when it started. So 35:37 they're really going across the country. But we're finding is just with the the the configuration tools in the cloud pieces. Did you be able to shift 35:47 at device to the clinic and then walk them through over the phone on plugging a couple of wires and plug in a minute. It's just up in a matter of 35:55 minutes and it works really well and then for us is deployment strategy is the first part is really get us you went out there because we feel that 36:02

once we get that in and doing its job. Once we get the mpls connection upgraded and even though we're changing vendors. It becomes a very simple thing 36:09 to just unplug the wire from one plug in the wire from the other and the sdn Box doesn't even skip a beat you don't have to you don't have to inject 36:17 all the routes that are deno's Rowlett. Traffic is going it just sees the new route to the data center. The tunnel and then it starts using it as part 36:24 of its is expired is AT&T because it's talking to the Head end unit. Damn see how do you recommend using the zero-touch deployment? 36:32

We do know is that saving you time? So the wait is it saves us time? But really what we can do if we use your touch we pass the savings on 36:42 to you cuz we can pull all the staging warehousing and configuration out shipped directly from either AWD or Citrix directly to you. What we are doing 36:52 now is where do a pilot sites and will agree with you on the pilot site will run those to the staging facility. Make sure it works then we'll send it 37:01 directly to site that's Appliance base. If you're doing nfv, we're working now with everyone to figure out how to do that zero-touch provisioning. We 37:09

think that's the future they cut the cost out and then you talk about deployment time as soon as the circus there. The device is already there and 37:17 you're up and running device. Call home. Fort without of Bardock which is what really talk about now, you know not going to Sock together 37:24 that we just wait for it to pop up in the orchestrator and okay. Everything's good Let it go. How about you. Do you use that capability that you have 37:34 to let me because it says so much time if we look at our Healthcare customer in deposit with bring out the router copy paste to convict change some 37:44

things that was maybe you take around an hour because something cool maybe go wrong. Now we spend them up within come pick our done within five 37:52 minutes because we can just clone the side adjust the IP addresses and hold on through f u n Federal gets pushed out there when they only really need 38:01 to put in the Box connected to the broadband and it's fun up and it also eliminates all the issues that if you have configured you ride for mentally 38:09 maybe you missed something or so. He's configuration possibility is a lot less now. Yeah, I really like the scenario when you mentioned that you know, 38:17

this one site that's under the gun to come online. Yeah, it's put in the Sim. They bring it up that used to zero touch and once it up it turn 38:25 out. What do they use it for? Recreational electric pressure washer 38:35 2600 38:40 psi stroll out it took 10000 visits over 13 months. So imagine sending all those devices cuz it was h a so was 5200 38:50 devices. That was a lot of money in a lot of time. Is there a test for busy? I just send it my text show up on site circuits there. We put it 39:00

together. We probably could have done it in half that time that we had something it's good that was back in the day when zero-touch was a far so now 39:08 it's real 39:16 duration of 39:16 bored out to the home network and if it happens in them. That is that is the nice thing about having a SD. When is essentially a like a 39:26 spine architecture, right? You have the double this time you have top of the stack and you have all this leaves. So when the top of the stack changes, 39:36

everything is propagated Down vs. You know, the old model though, you have distributed routers everywhere we go. Oh, wait a minute. I would go to make 39:45 that conflict over there, but I be wrong to lie down. So I 39:52 would like to have them share that perspective in terms of their success metrics. You know, how do they 40:00 measure success thus far and what the outcome what are some of the best practice ends practices lesson learned if I can start with You Chris, you 40:10

know, a non-experienced and use their productivity. What what what do you see your then? We'll jump on the car saving. Facebook 40:20 for me. I'm I'm more of a how does the user really what's the user experiencing billycan? I will tell you everywhere that we've deployed Disneyland 40:30 right now. The user experience been much improved. I mean dramatically improve where they're seeing. They're thrilled that they have they have the 40:36 products of that that part for a certain fantastic. How about in terms of a on the back hall side, what kind of efficiency 40:44

gained have you seen in thermos a megabit per second Improvement and then 40:53 it was even before we increase the bandwidth at the at the at the 40:58 VA Clinic lab also work expectancy another bump in performance when that happens. So you're going from 1 and 1/2 Mac mpls to 5 Mac mpls + 15 mag 41:08 Broadband total of 20 + 25.5 + 20 41:18 Do you able to deploy the hardware and the upgrade to the circus and everything really cost neutral for a fryer for our deployment? So it really was 41:29

safe play no-brainer was enough capacity pump for a product that we had 41:37 was a pretty expensive product. So that support what to pay for some of that said it was it was really a no-brainer for her for a company. How about 41:47 you rude? Are you getting your customer went from 10 mag to 4 LTE for recreational traffic 41:53 400 mag of just playing bra brands at a where 41:59 in the past they would only have like 10 20 30 & Peele us mag. So their bandwidth has grown exponentially. I 42:08

also the user experience like you mentioned they really see that you sure are a lot more happier. They're not calling that often anymore. So very 42:17 happy with us so you can Tax increase for you that you're seeing and also the fact that you're not depending on a nice PNE more for 42:27 delivering on time for new new sides. If you have the need you can just connect it through LTE and provide connectivity to the branch office where in 42:37 the past you would have just have to tell the business while we're sorry if they can't make it to moving to the next thing. How has it. Do you take 42:46

on to your customers take on more users than and more sites are connected. How many sites are connected now? I remember it was it was in several 42:56 phases. So we first started out with a POC with was just a day to send their one branch and then they started with shakes and 43:04 right after that they bought for total 20 location wrong right now. They bought the rest for death. And that's also one of the great things with 43:14 should we build it for the future because they see an increase in band with the month now instead of replacing house where we just bought the 410 43:23

started at the entry-level and they can just screw license upgrade grow their bandwidth usage. So the next thing is Ernie you 43:33 you are you see 5G going to change SD when as well or is actually going to compliment as he went and make it up there for a little bit of a 43:43 perspective in our last A second look at the Grouse and scale of SD win. If you put an SD when you just put in something that's going to take you far 43:52 into the 5G future whatever it comes out to be and all the the multi-access at the edge. Right? So all of the whatever-it-is zigbee ultra-wideband 44:01

whatever is dreamed up after 5G it is we were discussing us at all you have to do is take an ethernet cable and plug it in and so now all the sudden 44:11 you don't have to do all this route switch stuff. You can just take advantage of 5G immediately and that's fantastic in the cost structure and then 44:19 what you can do and then this is all about meeting the needs of the business you will be able to meet the needs of the business like that and that's 44:26 opportunity cost savings. That's everything you use epoxy converter to Ethernet plug it into a Dell probably just bring it to the 44:33

receiver. That's all you got. Okay, well with that if you have any questions, they'll be here for another 10 minutes or so. 44:42 So feel free to ask him with the Wait with your questions and can I get a show of hands for and thank you for their time and inside too stupid to 44:52 text. Again, thank you very much guys for 45:01 only one more after this one, and that's at 3:30. Check it out the presentation, and 45:08 the recorded session will be available to record a session activities for the available now if you want to download that the information is up there, 45:18

and if you have time, please fill in the survey so that we know how to improve it for the next session and thank you very much for coming here and 45:25 thank you very much for attending synergy. 45:35

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