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Tenant experience: combining tech, data and people

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Lukas Balik
CEO at Spaceflow
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Reimagining Real Estate
July 28, 2020, New York, USA
Reimagining Real Estate
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Tenant experience: combining tech, data and people
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About speaker

Lukas Balik
CEO at Spaceflow

About the talk

Topic: PropTech

Real estate is coming to an era where digital approach and safety will play an even more critical role. As the needs of today's tenants change, what you should focus on as a landlord, asset manager, property manager, and community manager? How do you leverage a mix of technology, data, and people to create a unique tenant experience? Hear Lukas Balik, the CEO of Spaceflow, a global tenant experience platform.

00:25 Outline

00:51 From nice to need

02:30 How can TEX increase the value of buildings

03:48 How space flow adds value

05:39 Case studies

08:10 How to connect tech + data + people in your building

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Hello, my name is Lukas Balik and I'm the CEO and Co-founder of Spaceflow. First of all, I hope that you are all enjoying the CREtech event that represents a great opportunity to connect in these times. I will guide you through the latest trends on the directions pocket and give you some insights from working with clients and buildings very much around the world. This will be divided into five parts including some key takeouts at the end of the presentation that I hope will result in more people-centric and digitized building around the world. The Collision platform

specifically are getting more and more attention and you know, it's not about the future anymore. So let's look into some recent market snapshots that will help us to understand this topic and the shift from a nice planet that is happening. And we all know we live in a different world now or today than it was a half year ago. And actually the transformation didn't do usually take a pretty long time is not accelerating buildings are in the front line of this crisis, and we

need to provide a safe and healthy experience for everyone. Unfortunately, technology can definitely help, you know to address these issues the second door in the market. Not getting tight. It's linked with the shift to more people Centric building. So people can chicken are mint with focus on end-users, you know, the old way of doing business World landlords simply address maintenance issues to collect rent checks. She doesn't hold up anymore and customer experience has become significant per a

priority for many many liters. The number for a sling with the importance of data and analytics in which is

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