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June 9, 2020, Online, USA
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SaaS: The Architecture For The New Normal
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About speakers

Michael Campbell
EVP & GM, Augmented Reality at PTC
Jon Hirschtick
General Manager Onshape and Atlas at PTC

President SaaS Business at PTC. Former Co-founder and CEO at Onshape Inc. PTC acquired Onshape Inc. in Nov 2019. Onshape makes the world's first and only full-cloud/full-SaaS product development platform which includes 3D CAD, release management, collaboration, workflow, analytics, and many other tools.Previously founded SolidWorks in 1993 and served as CEO, Group Executive and Board Member until 2011 watching SolidWorks grow to 2 million users and over $500 million / year in revenue. SolidWorks was sold to Dassault Systemes (DS) in 1997, and has since operated successfully as a DS subsidiary.

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About the talk

The trend toward a more agile, distributed, and mobile workforce was already unmistakable, but the COVID-19 crisis has dramatically accelerated it. Join Jon Hirschtick, EVP of SaaS and Mike Campbell, EVP of Vuforia, for an interactive discussion of how companies are leveraging SaaS-based CAD, PLM, and Augmented Reality as key tools for them to not only survive disruption but to embrace agile/distributed/mobile work to disrupt their competition.

The LiveWorx 2020 Content Archive is now available! Gain access to 9 keynotes and over 120 sessions from 15 different tracks focused on key areas of transformative technology.

Watch Free: http://livewrx.co/c6rX30qWEVc

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Welcome back to liveworx 2020. My name is ondine Winslow and I'm your host for today's live stream event. This is our fourth session of the day, but if you weren't able to attend our earlier sessions not to worry, you can replay them plus over 100 ishmal sessions of in-depth content via the live works on demand Kappa this online library is available to you from today through June 19th. You sure to check it out. Oh and keep an eye out for us to our constant archive for an entire year. So was that lets get into our next session sad the architecture for The New Normal

PTC executive Jon hirschtick president of SASS and Mike Campbell EVP and general manager of augmented reality are here today to discuss has dramatically accelerate the trend toward a more agile distributed and mobile Workforce will also be doing a few live demonstrations that highlight the power and capabilities of both of us a sand AR. Ring from PTC ladies and gentlemen, I am pleased to welcome to liveworx 2020 Jon hirschtick and Mike Campbell. Thank you. We're really happy to be here. I'm Jon hirschtick EVP and head of SAS at PTC

and one of the founders of I'm shape and I might Campbell general manager of the vuforia AR business at PTC today to talk to you about PTC SAS offerings. We're both really excited about the profound impact that software-as-a-service can have on your business despite the fact that we've each have long careers developing on-premise Enterprise software me most notably at SolidWorks and Mike with Pro engineer in Creo we've recently completely reacted and personally committed both of our careers to embrace SAS to deliver more value to you our customers. That's right.

We'll talk a bit about why we've done that what we're seeing in the market and what benefits Opportunity SAS unlocks then I will share with you how those benefits come to life in our onshape Cad and PLM offerings as well as hell PTC plans to more broadly leverage. The underlined on shapes ass platform now called PTC Atlas platform. I'll tell you all about those products and what value our customers are getting out of them. So let's get started cloud-based technology is no longer on nice to

have it's a necessity to stay competitive and the benefits are undeniable are lots of different ways to use cloud technology sasa's to purest maximum use of cloud the way to get the highest amount of benefit out of the cloud. The primary reason is architecture has three critical elements that differentiate it from other types of software those elements Define how the software is licensed deployed. Most importantly architected the true SAS architecture is what delivers much of the differentiated value and we're not alone in recognizing the value of Staff

research from Deloitte reports that 93% of cios surveyed are adopting or planning to adopt SAS not just Cloud, but true. Loud SAS 86% of CIO survey that use SAS report significantly higher Employee Engagement, which increases productivity and for 70% of cios surveyed agility and scalability are the top motivators for using cloud-based SAS. And this survey was all done pretty covid. I am certain today. The survey numbers would be even higher. In a recent study by idg

84% of cios reported. They have cut their application cost with SASS and companies involved in digital transformation. Consider Cloud to be a catalyst 55% state that they invested size. Let's talk about why so much of a Computing world is going fast for your Workforce in for end-users first. It's easy to learn and use SAS tends to have a shorter learning curve enables quicker adoption across your Workforce. It's immediate so giving users access to the platform is as simple as creating an account user provisioning is instantaneous. No install it's collaborative

because everyone on a project employees Partners suppliers even customers weather working in the office at home. Are you been on the front line in the fields are on the factory floor? They can all work on the same data at the same time. Even if they are spread all over the world SAS is more accessible than Enterprise software installations users can access the software easily from any location with internet and you don't have to deploy any special Hardware users can use all the devices they already and finally it's safe since ass enables everyone including Frontline workers on the

shop floor to work and interact remotely much more effectively and imperative during this time of social distancing & Beyond impact on it as we all know police ask and save you both installation is a simple as having an internet connection and getting a log in Venice eliminates the extra work and the downtime needed to administer an upgrade conventional software the cost of acquiring hardware and the complexity of software licensing and installation and

configuration. They're all eliminated SAS provide unparalleled. Lability and availability size 2 nipples businesses to easily expand deployments and can provide flexibility to pay as you grow. And this means it's far easier to scale Solutions across your Enterprise from the ground up to be highly available with guaranteed product up time and proactive monitoring 24 hours a day 7 days a week this proactive monitoring along with multiple layers of security as well as regular third-party audits all ensure that your data is

safe take a moment and think about the effort to deploy a conventional software consider how much time you spend installing updates diagnosing version discrepancies and addressing compatibility issues with fast, every time you log on you rest assured that you're using the latest up-to-date Services. It just works. And this is eco-friendly storing managing and processing data on your local servers requires. Lots of energy and creates a bigger carbon footprint with the cloud not only are fewer servers used, but they're powered more efficiently reducing your

company's electricity consumption and environmental and it's for all of these reasons that I decided years ago. I had to commit to the opportunity to bring this power of cloud and SAS to the world of product development. And that was the motivator for building on shape Mike what influenced your decision to commit your career. As we begin to see the profound impact that AR could have an Industrial Enterprises. We knew that we could drive even more value by embracing SAS the advantages of high-visibility low overhead and the Apparently collaborative nature of SAS. We're all just too good to

pass up as we built out this new technology stack and PPC Beyond shapes a story really started with the problems. I saw over the years talking with you our customers the product developers of the world the problems you experience with traditional installed software programs that typically exchange data by copying files. Now, imagine a team of people working on development of a product. The first problem area is deploying the software each person needs a carefully set up computer and then they need to

each have their own copies of cat and perhaps other software installed as Mike mentioned earlier installed software creates. Austin hassles and lost productivity due to the installs upgrade service pack license codes license code servers special Hardware VPN Strivers etcetera and it's not just the one software packages. I said, it's usually a whole set of software installations for each person whether you realize it or not. It's a pretty big it cost and cost in terms of your team's time and Agility and of course trying to get everyone on the same release of all the

software and who's everyone anyway suppliers customers Consultants employees. They change all the time now, that's just the problems with deploying the software. The second major problem area is sharing and managing the data in traditional systems data is stored in files essentially using C. Colon backslash is a database not one file like in a spreadsheet or Word document but hundreds or thousands or even tens of thousands of files. Go to work each person needs their own copy of the files file copies can be made using USB drives Network file servers or even PDM systems.

But as soon as there are copies of the files are problems who has the latest version every time anyone goes to edit anything. They need to ask am I about to overwrite the changes you are making are you about to overwrite my work traditionally, you need to deploy a check out and locking scheme to deal with this and again whether you realize it or not, he's file copies and locking schemes can be costing you time and Agility in quality and Innovation. Now for many projects and products traditional systems are great choices. They offer the broadest range of process coverage. They fit with

your deep existing systems data and training and of course, they were queer cloud is not an option yet. It's possible to use cloud Tech to help a bit with these problems and some products do this with partial Cloud Solutions, but installing software and copying files to and from the cloud doesn't really totally fix the problems. It just kind of moves them somewhere else. It might technically be Cloud, but it's definitely not Cloud architect it and it's not sass. We solve these problems in at the same time. We saw the full power of Cloud Web and mobile technology being used for

SAS as it was done by companies like Salesforce in workday and netsuite in zendesk in many many other companies. We saw the potential to bring the SAS power to the world of product development. And that's exactly what we've built with onshape a totally different architecture for product development tools on shape is the first and only SAS solution covers of product development. It's a simple idea your data and your tools live in one place in the cloud. They're never copied anywhere. There's nothing to install. There's no service to configure. There's no worrying about special

computers or even whether you have a computer onto it runs on Windows PCS, of course, but also Max Linux machines Chromebooks and even iPhones iPads Android phones Android tablets. It's impossible for different users to be on different releases of the software because everyone in the world is using the same tools in the cloud every user in the world is always on the same version of onshape. The latest version. There is zero work for the customer when an upgrade happens think about that. There are no files and no copies of the files.

There's no question about where to find the latest version of data because there's only one place to look Beyond shape database becomes a global real-time single source of Truth everyone on the team can edit the latest version of a product at the same time, even if they aren't many locations spread around the globe. And I'm shape is a lot more than just cat and in a moment. I will share more with you about all it does. But first I want to take a moment and talk about how it's built when we built on shape. We built a core platform is the foundation and then we built onshape Cad

and several other onshape applications that you see in a moment on top of this platform. I want to talk to you more about this platform, which we have recently renamed PTC Atlas platform. It's a powerful set of core services that can be used to power many applications in addition diamond shape. These core platform Services include user provisioning data management data translation Cloud deployment and management tools analytic services in many many other core elements of modern powerful SAS applications. We built this platform to

support other applications and indeed. We already have dozens of third-party and even customer applications using our platform to some degree today. PTC has recently announced not only a green we rename this the PTC Atlas platform, but also that all future PTC SAS applications will run on it. This is good news for us and it's good news for you by using atlases rpdc SAS platform will be able to build an offer you better SAS applications Pastor these PTC SAS applications will work more smoothly together for you the customer using

common tools where appropriate for example for user provisioning for Version Control Etc. And the SAS applications will share data with each other very easily and the best news. We've already started building some of these other PTC SAS applications on rptc Atlas platform we have Underway today projects to bring Jenner to design and the vuforia Enterprise AR sweet to Atlas. Stay tuned for more cool PTC SAS applications. Now back to onshape. Let me tell you a little about the power of onshape. Yes. It's cat plus a whole lot more release

management like you find in PDM incredible collaboration tools. So you probably have not even dreamed of and analytics to give you unprecedented Insight on your data and your team's activities. Now, let's take a look at a demonstration of onshape in action. We're going to imagine where a company Midwest Machine Tech working to redesign a braking system for a forestry logging trailer time is short and there's a team of people that is of course distributed in multiple locations in the next few minutes. We're going to actually Deploy on shape to new users and choke add data management

and some clarification tools. You probably could never imagined before this demo is entirely in the web browser. Nothing installed just a standard home internet connection to start we login and go to our action items page. Yes. Onshape has some corpulent features like tasks and workflows. My colleague Neil has assigned me an odd-shaped asked to do some special brake modifications for this logging trailer I click and in just a few seconds the correct version the entire trailer is open in my web browser. Yes, nothing installed no date on the machine and faster than you could ever

start and load any installed CAD system has comments appear right in the onshape cad. When do I can reply to this comment in Neil's instantly notified common and collaboration are woven in throughout. I need to work with an external machine shop. So let's first provision them with Cad and data management. I simply go to my onshape company Administration web page. I have over 40 users already in my own shape domain for Midwest Machine Tech, but I clicked the invite user button enter the email for my new machinist Brad and I'm done now, let's see. Bradsby with the

world. He gets an email from onshape telling him that I'm invited him to use on shape with me on this project. Now remember Brad does not have onshape installed on his computer. I'm just giving them shared access to it be the internet Brad just clicks in and he's in his account. Now, it's foot back to my screen me John. I'm going to now give Brad access to the logging trailer project data. I select the role of engineer which will control what kinds of access Brad has my data. I once again specify Brad's name and that he has access and he's got it he's got the access how long would all that

take with traditional systems to do all this day's think about it. I don't care where Brad is or what Hardware he has I do not have to worry about which version of CAD Brad has cuz we're all in the same version. I do not have to take the security risk of sending him any of my file in in really just a minute or two. Brad is fully provisioned with onshape software and in the project and getting started working now Brad and I are working on the same assembly at the same time what you see on the screen side by side are two different users on two different computers at two different

sites potentially hundreds or thousands of miles apart collaboration Q's throughout onshape show every user exactly which other users are in an odd-shaped document at that moment and exactly where in the document the other users are working when I see this bread is in the document. I can start chatting with him Beyond shapes built-in comments and invite him to follow me on tips follow tool is one of the many special collaboration tools and I'm shape hear it. Let's read watching sadly what I am doing as I am doing it while I'm trying to assemble. I

realize some mounting holes are missing and there needs to be an adjustment of clear. As I move components in the assembly Brad sees those parts move in real time in his onshape CAD session on his computer. Now, I'm explaining where there's a clearance issue that I also need Brad's help with on ships built in collaboration. Tools means users are always connected to each other not just for scheduled meetings not outside of the cad system and other programs but all the time and right in there cat window on she brings the collab Garfield working at the elbow of a colleague.

Even if you are both at home in different countries. Now, the two of us are going to work simultaneously and in parallel on two different aspects of the design In traditional systems one of us would have to be waiting for the other one, but in onshape we both work in parallel saving a ton of time Brad on the right side of your screen is designing a part while I am the left side and working with that same part in the caliper assembly. We both see each other's changes in real time the moment Brad on the right side of the screen completes these new holes on the caliper Mount I will see

you the mount update on the left watch the blue area for the new holes. I immediately start using these new halls Brad continues to fix some other issues while I do my work the collaboration Q's follow mode commenting real-time co-editing and release management. You're going to see in a moment. Those are all core elements of the PTC Atlas platform. And we expect to see these features built into other upcoming PTC SAS applications built on Atlas. Now, the brake design work is done. The parts are done. The assembly is done. So now we're going to use on shape release

management next to release this this design change. There's no need to lock copy or check out anything. We're going to need manager approval for the release but thanks Don shape is we will see in a moment managers can release on any device. Even their phone or iPad release management is built in the shape and built into our Atlas platform to I can choose from a number of work clothes even fully customized workflows for release including approvals and notification steps. I prepare a release package. Remember everything you're seeing is all SAS no servers to set

up no sinking. No file copies. Now, let's take a look at Mike screen. He's on his iPad relaxing with the game. He gets a notification in real time. You simply clicks on it and you can view the release packaging on shape right on his iPad and approve it. And if Mike needed to make changes, he could actually do CAD geometry editing write on his iPad. He can edit geometry in the iPad 2 not just new releases instantly everyone in the world can Did the status of the data is updated to released there's zero chance of someone not knowing about the release or seen outdated data

thousands of customer companies are already using on shape and experiencing the SAS benefits. We've just discussed. So let me tell you about a couple of examples Xing Mobility designs and manufactures battery and powertrain systems for electric vehicles there CTO describes. The benefit of on shape is a 50% Time Savings due to savings on file management work. Hey, even I would not have thought it would be as high as 50% but their CTO says it is Formulatrix makes protein crystallization Imaging equipment. They have teams in both the USA and Indonesia that work

closely together. The key on shape benefit for them has been dramatically improve collaboration among their team members resulted in much more speed Beyond these commercial projects on shapes also been chosen for many nonprofit covid-19 Unity projects like this one from masks on. Org a non-profit designing a new medical personal protection equipment PPE system. The plastic part you see here was engineered to adapt to Consumers snorkeling swimming mask to fit a medical-grade filter. I'm shape has been chosen for so many covid-19 because of the Speed and Agility to deploy

immediately to distributed teams collaborating literally around the clock on hyper-fast hyper Agile development work fighting covid-19. Org snorkel mask with the now injection-molded filter adapter that was engineered by very distributed team using on ship literally and days team working all over the world and here's actual doctors wearing some of the 15,000 finished masks which have already been distributed to medical conditions at no charge by the way nonprofit effort. So you seen the power of on shape and that it's

not just a different computer to host your cat system. It's a fundamentally faster way for your whole team to work. If you really want to understand SAS and onshape you have to try on shape on a project pick a project and then you'll really feel what's a stand on shape are all about as a longtime cat veteran. I have to say John that's impressive stuff. Now, this is not just transformative for product development. It also maximizes the value that augmented reality applications can bring to the industrial Enterprise and you'll see this in our vuforia Enterprise sweet.

But before we get into that, let's take a minute and acknowledge what's happening in the industrial world around us. First off the technical Workforce is getting older they were tiring rapidly and they're taking with them but critical pass it domain knowledge that they gained over their careers in the next couple of years. In fact, it's estimated that nearly 58% of the current manufacturing Workforce will be eligible for retirement. Furthermore products are becoming more challenging to service and manufacture. There are increasing numbers of configurations and product variance

and products in the places where you work on those products. The factory is the service Depots are all becoming inherently more complex. Finally customer's expectations are simple immediacy. Your markets are fiercely competitive. They're changing rapidly and now more than ever responding to customer demands and offering differentiated products and services is Paramount to remaining competitive and then coronavirus not helpful. It's exacerbated all of these challenge. Now, you're faced with embracing the new reality. The new

reality is more virtual. It demands remote support remote Workforce has your workers must be multi-skilled. It got to be agile and they've got to be constantly upskilling only vet and they'll need to minimize direct interactions with others even when they would be otherwise called located. We think these Trends are here to stay Beyond meeting these challenges with a technology sweet that delivers on all of the promises of SAS, which we talked about AR goes even further by its very nature is all about transferring knowledge and insights

Frontline workers need the right information in the right knowledge to thrive in the face of these challenges traditional methods of empowering them like paper documentation and in-person training classes over-the-shoulder mentoring and shadowing and face-to-face troubleshooting no longer viable even in normal times. These approaches are inefficient, but in a world of working from home travel bans and social distancing, they just don't work at all. Fortunately, they are fundamentally changes the way that we can communicate information and knowledge. It allows us to present

3D digital models visually augment work instructions and expose relevant in sites such as from sensors or other digital sources. with ar this content can be presented directly in the Frontline workers feel the view relative to important contacts that they see in the physical world where they're working this changes everything it improve productivity increases quality and ensure safety and compliance and most importantly all of that unlocks value for you and your team Lptc, we have a proven approach to

identify and realize this value. We work with you to understand your business challenges identify where best to apply AR and then drive measurable meaningful business outcomes together. That value is realized through the vuforia Enterprise. They are sweet. This weed of tools address is a variety of use cases in scenarios. It includes an exciting you offering that we just recently released called the vuforia spatial toolbox. This is an open-source prototyping environment to help innovators and researchers explore the potential of spatial

Computing and real-time. They are we also have the market-leading computer vision SDK Euphoria engine Euphoria engine delivers breakthrough computer vision technology that helps almost 1 million developers build unique branded AR apps for mobile devices that address virtually any use case. And then beyond that vuforia provides a variety of offerings that apply AR to the specific needs them Industrial Enterprises and do it in a way that is Meaningful easy and delivers value fast. The first of those is Euphoria

Studio, which makes it easy to reuse existing 3D geometry Viet from onshape Creole or any other caste system as well as animated sequences to quickly create scalable easy to consume AR experiences to empower front-line workers these 3D AR experiences provide immersive step by step guidance and training which is overlaid on to real-world equipment and they can include real-time iot data from thing works making it easier for Frontline workers to diagnose issues and make decisions faster. These experiences can be viewed on

the device. You likely already have in your pocket iOS or Android phones and tablets or hands-free on digital eyewear. Like the Microsoft hololens Euphoria Studio helps Frontline workers gain, a deeper understanding of complex tasks. This means they can do their jobs correctly and safely and make better data-driven decisions which impacts your top and bottom lot. Let's take a look at an example. Atlas Copco has been around for more than a hundred and forty years there a leader in industrial vacuum pumps which create the right environment for

specialized machinery and all kinds of interesting places like MRI machines on spaceships and it's super secret Naval Base equipment quality products are key to Atlas Copco success and selling service on top of new products is a valuable Revenue stream for them. But this means that service tax need to understand and already wide and ever-expanding portfolio of products. Atlas Copco recognize that they needed to supplement traditional training methods and find ways for technicians to quickly understand how to diagnose disassemble overhaul and

perform preventive maintenance on that broad portfolio so that use Euphoria Studio to create immersive interactive AR training experiences to onboard an upscale. The service technicians this gave the text a clear understanding of how the products work so they could serve as the more effectively and exploded augmented 3D visualizations of scale. We're more memorable for the technicians and provided a deeper understanding of all of the small components inside. The result was that the technicians were trained faster. They retained more

and essentially got Hands-On training without an instructor needing to be present. No, Euphoria studio is amazing. When you need to communicate engineered procedural guidance, which may be based on cash must be precise and it's highly curated. However, there are lots of chases when you want to capture the tacit domain knowledge that exists in the minds of your most experienced workers and then communicate that across the end. Repeat that you a shins PTC provides Euphoria expert capture capture

makes it super easy for subject matter experts to possibly capture their best practices through digital. I where it captures voice video and images of each step on a process and it captures supplemental data like bookmarks and even specific locations as well. And this all happens while the experts simply does their job This captured content is an enhanced using a SAS paste editor and then securely published for a variety of form factors. Then new are workers within your company or even be on with the right

permissions of course can access that content on any device and effectively perform that same procedure. This is important because it quickly makes the best practice of experts the standard practice for all of your workers the shortest time to productivity for new workers and increases fixed. I'm fixed rates and ensures that work is done in a safe and Regulatory come flying away. In light of the challenges, I mentioned a few minutes ago. This use case is common in so many companies across both discrete manufacturing as well as in process

Industries. In fact, one of the industry's where vuforia expert captures gaining a lot of traction is Pharma pharmaceutical manufacturing is highly regulated very Dynamic. And of course, it's filled with complex procedures that have to be executed with Precision Pfizer recognize that they needed a new approach to keeping their Workforce engaged motivated and productive. So they've been gone using vuforia expert capture to passively capture their experts knowledge, then they're delivering clear easier to understand procedural guidance to

those that need it. By effectively and efficiently transferring that pass at domain knowledge new workers are able to get their job done faster than with traditional methods 23% faster as you can see in this example, and they're completing the job correctly. The first time you can hear much more about this story from cat Logan from Pfizer. She's presenting and one of the breakout sessions in the live works on demand catalog. Finally there are times when you just need help and you need it right now. These are the times when you wish an expert was right

there with you so you can explain text so you could explain the problem to them and get their feedback. But those experts are often hard to find and the current conditions with travel bans and social distancing. They likely couldn't be right there with you. Anyway, that's why we offer vuforia chalk. Vuforia chalk makes over-the-shoulder remote collaboration and assistance easy for anyone both inside and outside of your organization. It combines live video audio and the ability for both the remote expert in the field technician to

annotate their shared live you they can mark of the real world environment in real time with precise augmented annotations. This means experts can precisely without any ambiguity provide critical instructions just as if they were standing right next to you on site you can think of it as FaceTime on steroids know if you're like me and you spend your day in front of a computer, you might use WebEx resume to connect with others and share what you're working on and maybe even get their help jock is the equivalent for front-line workers and

it works on the device that you already have as well as on your desktop and later this month in June on digital eyewear. What are my most valued Euphoria customers is how'd there a Global Engineering business and they focus on providing Industrial Products in areas like mine ventilation wastewater treatment. Their strategy is to build value and differentiation into their existing products with digital technologies that enhance the customers overall experience of all the equipment and reduce their service calls. They do so in part by using many

vuforia AR products including vuforia chalk. How did needed a solution for remote expert assistance and collaboration and they chose chalk because it was powerful easy to use and they could quickly deploy and scale. Up until recently they'd only been using chalk internally experts at headquarters were using it to support Regional Howden field service technicians out in the field. However due to reason travel restrictions. How do you begin using vuforia chalk to support their customers directly and in doing so they've been able to reduce their service cost

cut their travel costs and improve their worker efficiency safety and significantly Boost customer satisfaction. In the early days of the coming crisis as lockdowns began it became clear to us that Chaka deliver tremendous value. So back in March we decided to make it available for free with no obligation to anybody that could benefit from it. You can easily sign up on our website and of course because of the SAS offering it's fast and easy to get up and running. This program has been incredibly well received thousands of companies have taken advantage of

it and we recently announced that we would extend it through August 31st know if you have an experienced Rock yet. I love to show it to you and I'm going to ask John to help me do just that he mentioned to me that he is a piece of electrical equipment that he needs some help with so I'll show you how I can use chalk to help him for this demo in the role of the expert. I'm going to use chalk for desktop, which is available from directly here within my within my browser. I'll initiate a choc session and I'm going to share this code that's automatically generated with John by

email. So we'll go ahead and paste his email and send that over. This is a code like you might use with WebEx or other conferencing tools to let others join you and see your screen clicks on that you'll see that I am now presented with the the camera feed from his iPhone. At his home and there it is all we can see the equipment that he's having trouble with and since we're both connecting via the audio conferencing will both mute are chalk applications. But of course, normally we would use the app to talk to one another from right in the app. So

let's begin Jon. What's what seems to be the problem? Well, this this old multi-zone amp unit is failing on me again. I'm trying to keep it working and I could use your help. I know you're pretty good with these things. Can you help me out? Yes, so so one of the first things that dumb that I suggest you check is let's just make sure that the let's just make sure that the that the connection here for the ground wire is Bow Wow. Okay. Yes to that one there that you can make golden yellow. Oh cool 3D a notation there. So I'm going to just

check the key. I can tell you this wire is pretty snug Mike. No play there. That's an okay. Okay. All right, and if you tried anything else, yes, you know what Mike I have also I have tried this connector. I know in the past this connector here has been a problem. But I've already checked it and it's secure this time. No problem there. Checked it before I cook. It will let you know in the past. I've had to replace capacitor 227 on the on the first daughter board there. Oh, that's

sometimes those the trick. Can we can we take a look at that one. You have to tell me what it is. I mean there's a lot of capacitors here. So which one are you talking about? The one in the first motherboard and Yep. Now it's a little it's a little bit more difficult to see in this area. I'm referring to this one here. But in order to make sure that that's clear. I'm going to first turn on the flashlight remotely to give us a little bit more light but you know because we're it because we're annotating and gold and blue and there's a lot of tan and blue in the design here.

Let's let's change Urology change our colors. I'm just so that I could grab more. I will go to rad. I like that idea and I'm going to tell you that I am I have tried to serve the green one is the one so that one is the one you really want me to change that's really helpful because I had changed this one. They are you know, I achieve that wanted to be with the one in green. Thank you. That really makes it grow faster. Before I Let You Go Jon, I just want to point out that these annotations are sticking to the real world. Right as you're moving around those are all

fixed in in 3D space as if they were actually drawn on the physical machine and of course the audience will see that as you zoom in will see little wayfinders that are indicating that there are more annotations outside of our field of view. You see the green one there at the bottom and a red one. The bottom is John moves in as well as so useful nearest see the green one of the top to show me when I come out of you that there's one up there that go to your this is great me what a difference versus trying to do this without the chalk marks, especially in complex equipment like this.

Great. Well, thanks a lot for helping me out with the demo John. Well, thank you Mike for helping me out with this old unit. Maybe I can get a little more life out of it. Good luck. Thank you. This is just a quick example of how easy chalk is to use to service complex products effectively and efficiently without needing to send technicians and experts on sight and don't forget we're offering all of these capabilities and more for free for the duration of the covid-19 sits and you can sign up at ptc.com. You can learn more about the vuforia

Enterprise a are sweet as well as here from lots of our vuforia customers in the breakout sessions at the live works on demand catalog. Thank you Mike, you know the vuforia products your building in the airport fully out there just so impressive and so cool. Every time I see him. I just love seeing him again and so valuable to let you know that you do a great job and can't wait to see the things your building the future. Well, we've Lights of the PTC SAS portfolio, but this is just the beginning. These aren't the last SAS tools. You'll see from PTC. There's going to be a convergence of

new tools on the platform many more to come. We hope that now you see why we Mike and I we were crazy enough to commit our careers to SAS and why we would suggest that you consider doing the same. It's a good it's a good point John now we both have a long history with on-premise Enterprise software tools, but both recognize the transformative potential assassin. We hope that all of you joining us here today. See you too and we welcome you to join us on the journey as we all go forward. We also look forward to telling you more about our strategy and our offerings hopefully in person

and hopefully sometime soon. Thank you all for joining the session today. We really appreciate it and be sure to check out other great sessions on SAS onshape augmented reality in the light works on demand catalog. I'm Jon hirschtick Mike Campbell. We hope you enjoy the rest of your day here at liveworx 2020. Thanks for being here today augmented reality. Next up at the top of the hour is our celebrity keynote speaker Kimberly Bryant. She is the founder and executive director of black girls code this amazing nonprofit

organization. Is empowering African American girls and preparing these Tech Divas to leave the digital transformation in which we currently find ourselves immersed. This is a session. You won't want to miss we'll be right back after a short break.

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