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Generating value with AI

Ting Liu
Principal Software Engineer at Google Cloud
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Google Cloud Next 2020
July 14, 2020, Online, San Francisco, CA, USA
Google Cloud Next 2020
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Generating value with AI
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About speakers

Ting Liu
Principal Software Engineer at Google Cloud
Rajen Sheth
Senior Director of Product Management at Google

Ting Liu is an Engineering Director responsible for Cloud AI core components, including Computer Vision, Video Intelligence, Natural Language and Optimization. She is also responsible for Media and Entertainment Solutions. Before Cloud AI, Ting spent 13 years in Google Ads. She led multiple Google Ads products initiatives, including Discovery Ads, Gmail Ads as well as Display Ads modeling and quality. Before Google, she studied Machine Learning and got her Ph.D. degree from CMU. Ting likes to apply cool AI technologies into real world applications.

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Rajen Sheth leads the Google Cloud Artificial Intelligence product line, and he focuses on making Google’s AI technology easy and useful for developers and enterprise customers. Previously, Rajen led the development of Android and Chrome for business and education, including the Android for Work products, the Chromebooks for Education product line, and Chromebooks and Chrome browser for work.

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About the talk

Hear how customers across industries are using AI to navigate uncertain times, and how they are innovating with AI to generate value moving forward. This session covers how to start using innovations from Google Cloud AI in your business today, and how customers deploy AI to transform their organizations.

Speakers: Ting Liu, Rajen Sheth

Watch more:

Google Cloud Next ’20: OnAir → https://goo.gle/next2020

Subscribe to the Google Cloud Channel → https://goo.gle/GoogleCloud

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product: Cloud AI & Industry Solutions; fullname: Ting Liu, Rajen Sheth;

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Hello everyone. My name is Raj in shaft and I lead product management for a i and Industry Solutions. Thank you for joining us. This has been really hard for all of us but it's been really inspiring to see how people and organizations have been coming together to help each other. During these times, Industries will be many blessings but they'll earn during these times as they build their businesses, we're already working with many of you and are looking forward to

working with all of you across Industries to reimagine how we can successfully use AI to generate value for your business. And we're the very exciting points in time for a hour, I've said in the past, it's over the next decade, every organization will be transformed with a. I and today we're going to focus on the big question pow from working with top Enterprises customers around the world. We've learned that the, how actually comes in two flavors first in solving common problems to businesses face because he promised that are unique to your industry that we can solve by integrating into

key. Work Flows in, You contacting her or keeping up with document have the best AI solutions to solve your problems. And so today I'm going to share about how he is driving solutions to common problems to discuss, how a I can solve your problem. And throughout we're going to be sharing example stories of how customers are realizing about you today. So for those of you who are our hands on the technology improvements in ways that you can make an impact with your company, for those of you who are trying to understand how a I

can better, I'll be right with you. We hope that we can spark some ideas about ways that you can be. So before we get into the house, I want to talk a little bit. But why, why should you be thinking about a i and also why work with us on this? So it's important to build out those AI Solutions sooner. Rather than later, I will have a competitive advantage in the window for getting left behind is closing Mackenzie recently published a study saying the companies that fully absorb

With a hundred and 20% increase in cash to a pro soon. Every organization will have a, I just like we all built Webkinz back in the 90s with you even more important. So truly unlock the value of a, I first need to really focus on the business problem in math, and technology companies that him already engaged with customers to deploy a scale. So they can help you overcome the roadblocks in Google Cloud. A I can help you with those roadblocks and we can partner with you to solve those identified. This problem there really three reasons you should be thinking about our leadership.

Project in addition to the Innovations for making of a software level. We're actually innovating all the way down to the hardware. For example, we just delivered record-setting performance out of a benchmarks in the latest round of the MLB for benchmarking released in July. The second reason is that we bring our heritage and experience of email, many more to help Enterprises realize the value in AI as an ecosystem, support the largest brands in the world, use AI to build new

revenue streams into drive operational efficiency. And the third reason is trust from an Enterprise in the trust that they are able to have with their employees. And customers is a top priority for us. We're driving leadership principles. And recommended practices are things that we are accessing internally, who also working with customers are using the fact identify and resolve conflict models during development solutions, to problems of business operations, The first solution that I'm going to talk about his contacts in today, I

was taking our world-class conversational, AI speech and language so that you can improve customer experience and operational efficiency at the same time. You can try it for yourself with the multiple CC adamo's now available in our next on their demo area, existing workflows and we have full integration has left me providers like the biases go Genesis twilio and five 9 so that you can take advantage of your existing investments in relationship CCA. I also helped expedite request through virtual agent

agent and it also offers a layer of insides. We're continuing to invest in today we're launching Dialogflow is the technology that's the core of CPA at today. I'm excited to announce the agent who on the market is optimized for Enterprises with large contact centers designs to support complex, conversational architectures and it's so you can build this once and deploy and both in your contact centres as well as digital and social channels. The One customer that's really redefine the possibilities of our conversation, using context, Henry, I use Verizon, I had a chance to sit down.

Virtually course with five of them executive director of customer service, technology from Verizon. And I'm excited to share the Thanks for being here today.. By. I'm looking forward to our conversation. So first of all, can you tell me a little bit about why you were considering the transition? Happy to be here right now. Thanks for the bearded dragons, have consistently focused on improving. And to that end, I've been leading the charge for a few years now, be considered as a way to improve our customers experience.

But, you have to realize that I had bought and I, or and agencies in experience with information about What are the key factors in your decision to select Google in particular in Tustin right now? Yeah, I can look through enhanced support for our customers as the opportunity to take us to the wife. And we saw agent assist was able to help our agents help for a few key areas. And we also wanted to make sure that, scalability and that's what I We started the journey and

just plan around it. Given the breadth of our customers needs. We had to pick and choose that I've used it. And on the technology we have to decide which experiences have systems already. Like, do we need a new apis to be created or if you can use existing APS? Bennett came to measurements. We had very strange and last almost like this date. Now building the engine while running it for a few. You already are promising, the engine is able to create the depth of the conversation, lot more on Human League.

On the other side about 30% of the agents, have you started using the truth and 75 per-cent of those agents giving us very hydrating products, are they looking forward to more employment in all our GPS? We want to be sure that the customers have the best possibility that we can continue to improve and it rained on how customers an agent can reach the information, they need quickly and easily and bring the convergence of. Ultimately, we want our customers to the best 16 + 1 million.

It's so great to hear about the value. That Verizon this thing earlier. This year, we had a chance to use context and Rai to help organizations that are overwhelmed with the influx of demand for the contacts. And when we launched a rapid response virtual agent we made it possible to quickly build an Implement a customized AI virtual agent to respond to the common questions. People had to be a covid-19 over chat voice and social channels AI documentary

on mixed possible to unlock insights from your documents with machine learning and use these to their fullest degree by extracting structure. From the Better Business decision whether things like processing, invoices more quickly and accurately knowing each of your customers. Is reimagined their documents strategy? By leveraging docs in the eye is the industry-leading mortgage services. Provider mr. Cooper and it's classified as a hundred million Pages. They've trained over a hundred and thirty critical

mortgage document labels and they can trust, the content will be active. Earlier this year, we use the power of God to help their response to covid-19, we develop AI applications for the paycheck Protection Program. Using a Arctic strike critical information from loan documents submitted by applicants. We also released some exciting updates for dotting the I's this year ranging from which is the new way to extract. Text Will spatial structures from documents to the invoice which is specialized

in processing invoices to learn more about. Take a look at the document, a overview breakout unlocking insights for documenting, I demo on the next on their site and also the demo for document a eye on our website. These horizontal positions are solving problems that are common across Industries, but sometimes needs and we need to consider industry-specific Solutions. Investing in specialized Solutions across Industries and him work with customers like Macy's, Fox and Cardinal

Health. In addition we expect that the movement has an omni-channel experience, moving from a nice to have Our customers are struggling to optimize the merchandising supply chain, as well as the product Discovery to drive conversion. We're building up Solutions and recommendations AI in July be available in public is already being used in healthcare. Taking his course institutions to rethink, how they can provide high-quality patient-centered care outside of the traditional care setting. We've seen we expect to continue to see a huge uptick in the

use of remote collaboration. Telemedicine tool covid-19 Health Care Unit in Naval remote care as well as the ability to fly and forward. We formed a strategic partnership with Mayo Clinic. Combining a cloud in AI capabilities with males clinical expertise to jointly develop solutions, to transform Healthcare. In financial services, we see a strong need to stream on Property Solutions, designed to make this easier Financial Services organization. The first lending da Ki a solution, built specifically to help financial institutions

process more focus on the more complex Station II is procure-to-pay. May, I help Enterprises how to make one of their highest volume in highest value, which is the procurement cycle. We provide a group of eight, starting with invoices and receipts to take documents in a variety of formats and return cleanly, structured data, another area that companies like HSBC are starting to look at the expense form and modernized is there any customers experience and also helping better manage risk, and we're working with them on Solutions, AML and kyc know-your-customer.

Immediately with a large amount of data and files and make use of massive amounts of content with their video content, they want to make it possible to search and also do interesting work with that content in its make it safer for workers and also more efficient for organizations optimization in buildings and factories. I'd like to pass it over one of our amazing engineering. Directions to talk about me flipping your teams to build the best solution to solve you unique

problems. That's why I didn't recognize that business problems that you need to solve and we're investigating bringing you the best of Google. A technology solution to solve those problems as well. Customers tell us that their teams working on a ferris wheel set from today. So we have your tools for everyone to be without you need a solution. It involves physical action, feature extraction, Resource Management, model, versioning monitoring and much more the set of operation that required to avoid and manage production models is

referred to as an organization as they build more models in a repeatable and reproducible today. Starting with an operation for building management and compliance as a fully mint stories for ML pipelines. Will be available this year. With the new managed service users can be with M, using cfx preview components, and some place that required to deploy models. Today we offer a continuous evaluation services in El Paso on that's them hoes prediction in food and outfits from Detroit and the models and helps users besides yours to provide grounds with

labels. We are also pleased to announce a continuous monitoring service that will monitor the performance in production to let you know if it's going sale for, is there a Bissell simplify the management of models at still and will be available to our users by the end of this year. The next announcement is the foundation of all these new services. Our new ml metadata Management Service and providing a libel actions and Diesel model rml. Metadata service will be available by the end of September how important to them and we will continue

Tml off, Steve ability to organize, share and serve and I'll feature that still. We're improving agility of a data scientist and the developers teams in one place to go with the AR platform. Today, we are excited to announce that by the end of September 8th include as an integrated function, in the workflow, no code and copy option to build custom ml models faster. With high-quality to hear the time. We also offer some tools designed for data scientist to give them the resources to

achieve a competitive tax. One example is notebook, which is now GA and we went a lot of notebook instances in the world is controlled access transparency and called, and has a smart-ass remark to run spark job and Menace, cartoon characters. And there's a park. We have also integrated title kernels to our notebooks. Play move their notebook. Instance to I have passed one for more compute and storage options. We can see that it can be a challenge to her. So we offered with limited expertise grade school, two hour pass one such as

and existing teams, not an expert to build an application with high-quality and realize the value of a hat and a state-of-the-art models. And we are continuing this models as well as the other than no image classification model. Customers are doing amazing things with this developer tools from maintenance of their Winter band, played for the ultimate in the evaluation of equipment to translating, highly domain specific financial analysis, as quickly as the market news. Many organizations

across regulated Industries and do speaking hybrid and multiple Solutions have expressed interest in using our Air Technologies and practices. Last week, we announce that our organizations can now use and how to enable asked. If he could go bilities on premises, bring our technology to you in the worst possible way. I don't starve Global users, it becomes imperative to overcome language barrier and we have to go have a long history of empowering users across the word to our Technologies, salt into law of Nations use our

language and speech services to connect mini plates with global users at still within the media translation API, which organization can use to translate. All you some streaming include real-time to provide a seamless experience for users. What happened that's already started using this is one, such a large smartphone, manufacturer who is using, it provides real-time stream translation for video, chat ensure their customers to effortlessly Connected all of this together. And, you know,

Mars is at, see their Marketplace includes more than 65 millions that are generated listings. They're using to help find exactly what they are searching for and to deliver in great recommendations that better reflects their buyers unique Styles and taste Lockley across our portfolio investments in explainable Ai. And I'm being really who sings like to try to do a notebook and a table in November last year. We learned a new image at a store called x-ray. X-ray is a new way of

displaying attributions, that highlights, which regions of an image most impacted the model. Instead of just in the video, this means the Air Force full display Nations. Now offer to Masters forgetting executions are finished models, integrated, graydon's, and x-ray. We will continue to assemble a I so that you can trust the platform and the solutions you killed, for all our users to solve your unique problem. Dr. Rajan thank you. You don't ever remember ten years ago, brainstorming, with

some of my colleagues about what Computing would be like, in 2020 at the beginning of the next decade. And we used to think about all kinds of crazy futuristic ideas. Like imagine if the computer can answer questions for you and help you find what you need in Magic. If a computer can help you do things that are right now manual and imagine that the computer can use all information that you have to help you make a great decision. At that time, these all seem like now and we seen this in action with many of the Enterprise's, we work with that you've

heard about today, only the beginning of value out of me. I today, we also want to partner with you to imagine what your business looks like. Next year in five years and in ten years, Every organization will be transformed by AI in the next 10 years. And the question that we all need to answer is how and how Cindy help.

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